Job Description
Job Description
Sears Imported Autos, Inc. has been a family-owned Mercedes-Benz dealership for more than 60 years. We are not just in the business of selling high-quality luxury vehicles but delivering exceptional experiences to our valued customers. We take pride in hiring talented and dedicated professionals who are committed to the success of our company and our legacy of excellence, as we continually raise the bar for service and performance the automotive industry. You will not only get the chance to advance your career in high-end automotive sales, you will become a valued member of our team.
We are seeking a day-time Receptionist who brings a personable, approachable, and professional communication style with a demonstrated track record of success in their previous positions. Our receptionists hold a critical role for our business as the first point of contact for our guests and callers. If you are passionate about upholding our people-focused culture and delivering top-notch customer service, this is an excellent career move you won't want to miss!
ResponsibilitiesEssential Job Duties
- Greet showroom customers when they arrive
- Direct walk-in customers to the appropriate person or department
- Deliver time-sensitive messages to the appropriate person or department
- listens to and communicates effectively with customers, vendors, suppliers, coworkers, and management
- Determine the reason for the phone call or visit to the dealership
- Introduce customers to a salesperson or service advisor, as needed
- Notify appropriate service and sales staff when there are customers waiting
- Answer incoming phone calls for the dealership or body shop
- Transfer phone calls to the correct department
- Return missed calls and check voicemails frequently throughout shift
- Order and maintain adequate office supplies
- Promptly execute assigned administrative duties, as requested
- Maintain a professional appearance, attitude, and tone of voice
- Perform other duties as assigned to support the dealership and body shop.
Knowledge, Skills, and Abilities
- Strong written and verbal communication skills
- Communicate in a personable, professional, and efficient manner
- Ability to listen, accurately interpret, and understand vendor, supplier, customer, and employee needs
- Ability to prioritize and quickly execute time-sensitive tasks
- Strong relationship-building and interpersonal skills
- Excellent organization and time management skills
- Knowledge of day-to-day dealership operations to effectively balance business priorities and customer needs
- Ability to multi-task and remain organized in a fast-paced environment
- Tech-savvy with the ability to quickly learn and operate phones, tablets, computers, and various software systems
Qualifications
- 1 year of experience in customer service, retail, sales, or other customer-facing role
- 1 year of experience in a receptionist, administrative assistant, office management role
- 1 year of experience in the automotive industry
Other Requirements
- Regular attendance is required.
- Must have reliable transportation.
- Must be 18 years of age or older.
Benefits
- Set schedule and days off
- Competitive compensation and benefit package that include medical, dental, vision, short-term disability, Paid Family and Medical Leave, life insurance, and 401(k) retirement savings
- Paid Time Off, Sick Days, and Paid Holidays
- Fun company events and activities for all our employees to attend, including an annual Holiday Party, BBQ luncheons, and more!
#hc215554