Job Description
Job DescriptionCrew Member – 918 eSportsPosition Overview
As a Crew Member at 918 eSports, you play a key role in creating a fun, safe, and high-energy environment for gamers of all ages. You’ll assist customers, maintain equipment, support events, and ensure every guest has an awesome experience from the moment they walk in.
Key Responsibilities
Customer Experience
- Greet and assist customers with check-in, accounts, and game setup
- Provide friendly, knowledgeable support for games, PCs, and consoles
- Deliver food and drinks to customers and handle concessions orders
- Maintain a welcoming, positive atmosphere for all guests
Facility Operations
- Monitor gaming stations to ensure proper use and care of equipment
- Troubleshoot basic technical issues (headsets, peripherals, logins, etc.)
- Keep the center clean, organized, and ready for guests at all times
- Enforce rules and ensure a safe, respectful environment
Youth & Community Engagement
- Interact professionally with kids, teens, and parents
- Help supervise younger gamers and ensure appropriate behavior
- Encourage teamwork, sportsmanship, and positive communication
Events & Programs
- Assist with birthday parties, tournaments, camps, and lock-ins
- Help set up and reset stations for events
- Support coaches and staff during youth esports practices and game days
Qualifications
- Strong communication and customer service skills
- Passion for gaming and basic knowledge of popular titles
- Ability to multitask in a fast-paced environment
- Comfortable working with children and families
- Reliable, punctual, and team-oriented
Preferred (Not Required)
- Experience in customer service, retail, or food service
- Familiarity with PC gaming and consoles (Xbox, PlayStation, etc.)
- Interest in esports or competitive gaming
Expectations
- Maintain a professional and positive attitude at all times
- Follow all safety procedures, especially during emergencies
- Respond quickly to customer needs and help requests
- Represent 918 eSports with energy and professionalism
Work Environment
- Fast-paced, high-energy gaming center
- Frequent interaction with kids, teens, and families
- Evening and weekend availability required
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