Bilingual Call Center Representative - $20/hr - DC
Job Description
Job Description
Our client, a national association, is seeking a Bilingual Call Center Specialist to join their team on a temporary assignment with potential to convert to permanent in Washington, D.C.
About The Job:
* Respond to requests for information about home and community-based services for older adults and individuals with disabilities.
* Provide accurate referrals to approved agencies and community programs.
* Recognize when a caller requires a higher level of support and escalate or transfer appropriately.
* Follow established call center protocols, performance standards, and quality guidelines.
* Document all interactions and complete required reporting in CRM systems
* Support a high-volume, fast-paced call center environment
About You:
* 1+ year of call center, customer service, or data entry experience
* Comfortable working in a high-volume, fast-paced environment
* Strong oral and written communication skills
* Excellent interpersonal and decision-making skills
* Detail-oriented with strong documentation skills
* Proficient with Microsoft Office and CRM systems
* Bilingual English/Spanish is required
About The Position:
* Start Date: ASAP!
* Schedule: Monday-Friday, 9:00 AM-5:30 PM
* $20/hour
* Metro accessible in Washington, DC
* Hybrid Schedule: 2 days onsite, 3 days remote
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)