Director or Front Office Operations - Healthcare
Job Description
Job DescriptionSalary:
Director of Front Office Operations Healthcare
Reports to: Executive Director
Direct Reports: Five Regional Managers (each overseeing assigned office teams)
Location: New Jersey & Pennsylvania
Schedule: Full-time, MondayFriday (regional travel
required)
Position Summary
The Director of Front Office Operations will oversee day-to-day administrative performance across multiple medical offices in New Jersey and Pennsylvania. This role provides leadership and direction to five Regional Managers and their office teams, ensuring consistent standards of patient service, operational efficiency, and compliance. The Director will partner closely with executive leadership to design, implement, and monitor front-office policies that support the practices strategic goals and exceptional patient experience.
Key Responsibilities
Leadership & Oversight
- Supervise Regional Managers and ensure consistent operations, quality standards, and staff performance across offices.
- Collaborate with executive leadership and cross-functional teams to align regional goals with organizational priorities.
- Provide guidance and support for hiring, training, and performance management processes.
- Foster a positive, productive work environment through effective communication and conflict resolution.
Operational Management
- Manage provider schedules to ensure optimal efficiency, patient access, and service delivery.
- Oversee and maintain accuracy within the ECW electronic health record system to support seamless clinical workflows.
- Monitor and adjust office staffing and scheduling to maintain adequate coverage across all locations.
- Coordinate new office setups and provider onboarding, ensuring systems, equipment, and processes are in place.
- Manage ordering and inventory of medical and office supplies to support operational needs.
- Champion a culture of service excellence by ensuring that every office delivers a consistent, patient-centered experience from initial contact through follow-up.
Communication & Collaboration
- Maintain proactive communication with Regional Managers, providers, and the Business Operations Manager regarding schedules, workflow updates, and office needs.
- Collaborate across departmentsincluding clinical, scheduling, and administrative teamsto resolve issues and improve processes.
- Support and participate in leadership meetings to share updates, identify opportunities, and ensure organizational alignment.
Compliance & Process Improvement
- Develop and implement protocols aimed at improving efficiency, patient care, and compliance with regulatory standards.
- Contribute to initiatives and ensure documentation,
accuracy and
timely reporting.
- Identify process gaps and lead improvement initiatives to enhance productivity and patient experience.
- Ensure front-office teams adhere to all privacy, billing, and compliance regulations across NJ and PA.
Performance & Reporting
- Establish key performance indicators (KPIs) for front office operations, including patient satisfaction, call metrics, scheduling accuracy, and check-in efficiency.
- Review and analyze performance reports from Regional Managers; identify trends and implement corrective actions as needed.
- Collaborate with Finance and Operations leadership to evaluate staffing levels, productivity, and cost effectiveness.
Qualifications
- Bachelors degree in Healthcare Administration, Business Management, or related field (Masters preferred).
- 5+ years of healthcare operations or practice management experience.
- 2+ years of multi-site or regional leadership experience.
- Strong leadership, communication, and organizational skills.
- Proficiency with electronic health record systems (ECW preferred).
- Knowledge of healthcare compliance.
- Ability to travel regularly between NJ and PA office locations.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with employer contribution
- Mileage reimbursement for regional travel