Job Description
Job Description
- Serve as the first point of contact via phone, email, web, and in person
- Assist customers with account inquiries, toll balances, violation disputes, and toll payments.
- Guide callers and walk-in customers through Peach Pass sign-ups, license plate updates, or violation dispute processes.
- Enter customer data accurately into CRM or back-office systems—handling high call volumes with efficiency and attention to detail.
- Escalate complex issues to supervisors, account management, or enforcement departments as needed.
- Track, follow up, and document customer interactions to ensure timely resolution.
- Uphold SRTA's core values in every interaction.
Qualifications
- High school diploma or equivalent.
- 1+ year of customer service or call-center experience.
- Excellent phone communication: clear, empathetic, patient.
- Strong multitasking: data entry and conversational fluency under pressure.
- Proficient with computers and software (CRM, MS Office, web portals).
- Flexible availability—may include early morning and occasional extended hours.