Job Description
Job DescriptionCompany Description
Skillbridge Academy is a forward-thinking professional development and training organization committed to empowering individuals and businesses through high-quality educational programs and strategic solutions. We focus on fostering growth, innovation, and long-term success for our clients by providing exceptional learning experiences and performance-driven support. Our team values collaboration, adaptability, and a strong commitment to excellence in everything we do.
Job Description
We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team in Miami, FL. This role is ideal for someone who enjoys assisting clients, resolving inquiries, and contributing to a positive customer experience. The Customer Support Specialist will serve as a key representative of the company, ensuring clear communication, timely support, and a professional service environment.
Responsibilities
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Provide professional and courteous assistance to customers via phone and email.
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Address inquiries, resolve concerns, and ensure high levels of satisfaction.
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Maintain accurate documentation of customer interactions and solutions.
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Collaborate with internal teams to support client needs and improve processes.
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Follow established procedures to ensure consistent and high-quality service.
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Uphold company standards in communication, organization, and customer care.
Qualifications
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Strong communication and interpersonal skills.
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Excellent organizational abilities and attention to detail.
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Ability to manage multiple tasks while staying focused and professional.
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Problem-solving mindset with a proactive approach to customer support.
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Basic computer proficiency and ability to learn internal systems quickly.
Additional Information
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Competitive salary: $52,000 – $56,000 per year.
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Career growth and professional development opportunities.
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Supportive team environment with a clear path for advancement.
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Valuable skill-building in communication, service, and operations.
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Full-time, stable position with long-term potential