Job Description
Job Description
Are you looking for steady, long-term work where you can put your customer service skills to great use? Our client is seeking a Technical Customer Service Representative to join their call center team.
In this role, you will assist customers with product and service inquiries, provide technical support, and deliver a positive customer experience with every interaction. We’re looking for someone friendly, dependable, and who genuinely enjoys helping others solve problems.
If you thrive in a fast-paced environment and take pride in providing excellent service, this could be a great opportunity for you.
WHY YOU’LL LOVE THIS ROLE:
- Solve exciting technical challenges while making a real impact on our clients.
- Grow your skills and advance your career in a supportive, collaborative environment.
- Be part of a team that values your ideas, celebrates wins, and encourages work-life balance.
LOCATION: Sacramento, CA
SALARY: $18.00/hr.
SCHEDULE: Monday – Friday | 8:00 am – 4:30 pm | Long-term
INDUSTRY: Technology and automotive services
THE ROLE
The Technical Support Specialist will work directly with customers via phone and email to resolve application and product issues. The ideal candidate will demonstrate self-initiative, excellent listening skills, and provide exceptional customer service to resolve each issue.
KEY RESPONSIBILITIES:
- Answer customer questions by phone, email, or chat.
- Help customers use products and services.
- Troubleshoot technical issues.
- Record customer interactions in the system.
- Work with teammates to resolve customer concerns.
- Provide training to new and existing customers as needed while working on support tickets
WHAT WE’RE LOOKING FOR:
- 5 years in managing complex client relationships.
- Experience with various CRM tools
- Clear communication skills.
- A positive, problem-solving attitude.
- Proficiency in Google-based programs
DIVERSITY, EQUITY, AND INCLUSION STATEMENT
We are committed to fostering an inclusive workplace that welcomes diverse candidates. All qualified applicants will be considered regardless of background, identity, or status.
This position is offered through the Sacramento Branch of NW Staffing Resources. When applying through nwstaffing.com, please click “Apply Here” and select the Sacramento Branch for immediate consideration. Or contact our office directly at 916-993-4182 to speak with a Recruiter.
For more information regarding our company and employee benefits, please click on the links below.
About NW Staffing Resources
NW Staffing Employee Benefits
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