Job Description
Job Description
Customer Service Representative 47604
7am-3:30pm weekdays
Fully in office position, remote options not available
The Customer Service Representative will support our customers and sales team in the electronic components manufacturing industry. This role serves as the primary point of contact for customers, providing product information, processing orders, coordinating with internal teams, and ensuring a smooth, positive customer experience. This position requires strong communication skills, technical aptitude, attention to detail, and the ability to thrive in a fast-paced manufacturing environment.
RESPONSIBILITES:
- Serve as the main customer contact via phone, email, and online portals.
- Provide timely responses to inquiries regarding product specifications, pricing, order status, lead times, and availability.
- Enter and manage customer orders with accuracy and attention to detail.
- Regularly review customer backlog of open orders, monitor order progress, and proactively communicate updates or delays.
- Coordinate with production, logistics, and procurement to ensure on-time delivery.
- Investigate, expedite, and resolve issues related to shipments, product quality, returns (RMA), and billing discrepancies.
- Maintain an understanding of company product lines
- Support customers by interpreting datasheets, part numbers, and product configurations.
- Collaborate with sales and engineering to provide accurate quotes and product recommendations.
QUALIFICATIONS:
- 2+ Years’ Experience in customer service, preferably in manufacturing or electronics related field
- Strong computer skills in Word, Excel, Teams, and Email required
- Experience with ERP, Odoo, QuoteLink, and/or SharePoint strongly preferred.
- Critical thinking along with problem solving and adaptability
- High School Diploma or GED
Company DescriptionAs one of the top local staffing agencies in Southeastern Wisconsin and Northeastern Illinois, Halpin Staffing Services helps companies find great people and job seekers find great jobs.
Company Description
As one of the top local staffing agencies in Southeastern Wisconsin and Northeastern Illinois, Halpin Staffing Services helps companies find great people and job seekers find great jobs.