Job Description
Job Description
Position: Assistant Service Manager for Doncaster Village in Parkville, MD
Role Overview
As an Assistant Service Manager at Doncaster Village, you are expected to lead by example for the service team of this beautiful community with 616 apartment-homes. Help set the standard by demonstrating superior technical skills and professionalism. You serve as the right-hand chief assistant to the Service Manager, especially when/if that individual is not present.
Most Important Responsibilities
- Demonstrate important leadership qualities and take initiative to help guide the team as they make timely high-quality repairs, perform preventive maintenance and deliver exceptional customer service.
- Work closely with a very experienced Service Manager to communicate the mechanical/technical aspects of the community and make good decisions.
- Share your knowledge with the team, while continuing to develop your own future management potential.
- Take direction from the Service Manager and Community Manager to make sure everyone follows CRC protocol.
- Manage the make-ready board, schedule contractors for vacant units, order supplies, schedule and perform pre move-out inspections.
- Assist with scheduled preventative maintenance.
- Oversee quality of final work product, while performing tasks yourself, i.e. turns and tickets.
Most Important Qualifications
- MUST BE A GO-GETTER with a proven track record of stepping up to the plate and taking initiative.
- 3+ years of recent hands-on experience in apartment maintenance, preferably on a very demanding garden-style community with high standards.
- Solid record of HVAC skills, CFC certification, plumbing, drywall, carpentry and electrical.
- Must be willing to pull call.
- Budgeting knowledge a plus.
- Ability to assess and address problems quickly, good organization skills and strong follow up.
We've been Voted a Top Workplace locally and nationally and a Top 10 Management Company Nationwide. We own and operate all of our multifamily assets.