Job Description
Job Description
This role will ensure patient demographic, insurance and diagnosis information is correctly entered into CDR registration systems to ensure billing ins accurate and results are provided to the ordering provider.
ESSENTIAL FUNCTIONS:
- Interprets, orders, and generates barcode labels from the Lab LIS system and applies labels to appropriate specimen tubes and collection containers. Must be able to interpret many different physician orders and requests and select the appropriate orderable code in the Lab LIS system.
- Removes biological specimens from biohazard bags including blood, urine, bone marrow, body fluids, and tissue specimens. Understand all different types of collection media, preservatives, and risks of exposure to infectious agents. Handles both infectious A and B substances with appropriate CDC, and IDPH guidelines. Ability to determine if specimen was collected in appropriate collection container and media. Understands steps to resolve collection issues to ensure patient testing is performed or recollected.
- Receives all calls arriving in the laboratory from providers, clients, nurses, management, and patients. Logs calls in tracking software, answers all questions pertaining to phlebotomy draws, specimen collection, transport of specimens, provides lab results, supply requests, forensic autopsy cases, and administrative questions. Escalates callers to management or technical departments when necessary if unable to resolve all question
- Correctly enters outpatient and non-patient demographic, insurance, and diagnosis information into the hospital registration system, answering all questions in each field and updating any information that is not current. Recognizes valid diagnosis codes and follows appropriate resolution on any noncompliant codes.
- Inputs all faxed orders into the lab orders database, questioning any illegible order, calls physician's office with clarification of test order and patient demographics and order request (standing or one time). Follows all instructions on provider order including, add on testing and testing cancelations.
- Contribute to departmental operations by performing other related duties as may be required and/or assigned.
- Maintains and scans patient records according to government regulations and accreditation guidelines.
- Ensures that professional and personal activities conform to CDR Laboratories values.
- Evaluates specimen received verses testing ordered and confirms specimen collection was accurate and specimens are labeled with appropriate patient identifiers.
- Recognizes critical "stat" specimens compared to routine testing.
- Understands all aspects of lab safety regarding specimen handling and processing.
- Embodies the CDR Laboratories Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency.
OTHER PRINCIPAL DUTIES:
- Other duties that may arise from time-to-time and/or are commensurate with the title and position.
Requirements
EDUCATION, EXPERIENCE AND SPECIAL SKILLS REQUIRED:
- High school diploma or equivalent required.
- At least 2 years working in a lab related field.
- Proficient to read and write in Spanish.
- Strong organizational skills.
- Basic communication skills required.
- Knowledge of insurance policy numbers and diagnosis coding definitions helpful.
- Knowledge of Medical Terminology.
- Knowledge of laboratory test codes and testing requirements.
- Demonstrate the ability to type and use a keypad efficiently.
Benefits
CDR Labs provides employees competitive benefits packages and the resources to develop and succeed in both their professional and personal lives. We support employees and their eligible family members with a comprehensive benefits program, which provides variety and flexibility to meet individual needs.