Cash Management Business Development Specialist - MT

First Federal Bank & Trust

Billings, MT, USA

Published: 6/14/2022

Full Time

Job Description

Job Summary

Our work environment is fast-paced and requires team members to provide excellent customer service, be detail-oriented, to learn quickly and have strong organizational skills. Most importantly, we want our team members to have a positive attitude and enjoy their job and their co-workers. Team members are expected to strongly support the Bank's Strategic Plan, and to perform their job duties in accordance with and in the spirit of the Bank's mission statement and Organizational Values.

This position is classified as exempt under the outside sales exemption of the Fair Labor Standards Act. The primary duty is making sales and obtaining contracts for services, and the employee customarily and regularly performs these duties away from the employer's place of business.

Responsible for implementing sales plans for key customer accounts, and executing regular calling programs, and analyzing existing and potential customer needs. Must have proven sales expertise with strong planning and execution capabilities.

This role focuses on customer onboarding, education, and ongoing support, while also participating in customer calls and meetings, as requested, on treasury products such as digital banking, ACH services, wire transfers, Remote Deposits Anywhere (RDA/RDC), Positive Pay, User Administration and Entitlements, and Online Account Opening.

Essential Duties and Responsibilities

· Generate deposits and fee income through direct prospecting and relationship building.

· A significant amount of time will be spent conducting "outbound" customer support, including, but not limited to meeting with prospective customers, assisting current customers, troubleshooting customer challenges, conducting informative meetings.

· Execute strategic business development plans to expand customer base.

· Lead sales team to achieve growth targets through effective coaching.

· Participate in customer calls or meetings upon request from branch staff or customers and supports and leads sales conversations unless otherwise directed.

· Coordinate and complete onboarding for new treasury customers.

· Assist staff during customer interactions when treasury expertise is needed.

· Maintain active community presence through events and networking.

· Act as a liaison between customers, branches, and back-office teams to ensure timely resolution of customer issues.

· Support the bank's efforts in analyzing deposit relationships with both existing and prospective relationships. Perform financial analyses using bank statements, merchant statements and/or account analysis statements to compare with the competitors.

· Monitor market trends and competitive landscape.

· Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Knowledge, Skills, and Abilities

Experience

Two to Five years of banking or related experience, including time spent in preparatory positions.

Education/Certifications/Licenses

A high school degree or GED is required; college education is preferred.

Interpersonal Skills

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically, it includes subject matter experts as well as first level middle managers.

Other Skills

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Professionalism: Approaches others in a tactful manner; reacts well under pressure, treats others with respect and consideration regardless of their status or positions, accepts responsibility for own actions; follows through on commitments. Professional appearance and attire. Work area is organized with a professional atmosphere. Teamwork: Balances team and individual responsibilities; contributes to building a positive team spirit; supports everyone's efforts to succeed. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.