Job Description
Job Description
Customer Experience Specialist – Join Our Award-Winning Team!
Location: 2818 Satsuma Dr, Dallas, TX 75229
At Frymire Home Services, we’ve been proudly serving our community for over 70 years—and our success comes from putting people first. We’re looking for a Customer Experience Specialist to join our team in Dallas. In this role, you’ll be the first point of contact for our customers across digital channels, ensuring they receive the top-notch service we’re known for.
Why You’ll Love Working Here
We believe great work deserves great rewards. When you join Frymire Home Services, you’ll enjoy:
- Pay Range: $20 - $24 per hour
- Weekly Pay On Friday
- Comprehensive Benefits Package – Medical (3 plans to choose from), Dental, Vision, HSA with company contribution, $25,000 Life & AD&D, Long- and Short-Term Disability, plus options for additional voluntary life insurance up to $300,000.
- Financial Security – 401K with company match to help build your future.
- Work-Life Balance – Generous paid time off and paid holidays.
- Perks & Discounts – Employee discounts on all our services, plus an Employee Referral Program.
- Professional Growth – Ongoing training, development, and a supportive team culture.
- Award-Winning Team – Be part of a company recognized for outstanding customer service and community commitment.
What You’ll Do
- Monitor and triage incoming customer requests from email, website forms, and digital platforms.
- Respond promptly and professionally to inquiries from the digital agent or escalated call center concerns, providing information or directing requests to the right team.
- Drive and champion customer retention efforts with outreach to schedule priority calls and maintenance visits.
- Manage online appointment scheduling through digital tools and CRM systems.
- Document and track all customer interactions in the CRM for accuracy and follow-up.
- Collaborate with internal teams to resolve customer issues and ensure seamless service delivery.
- Look for opportunities to improve customer satisfaction and streamline digital processes.
What We’re Looking For
• High school diploma or equivalent required; some college preferred
• Strong written and verbal communication skills with the ability to accurately document information
• Exceptional attention to detail with proven accuracy in data entry and record keeping
• Highly organized with the ability to multitask, manage competing priorities, and meet deadlines in a fast paced environment
• Comfortable handling a high volume of customer emails, chats, and messages while maintaining accuracy and professionalism
• Tech savvy with experience using CRM systems and consistently entering customer and job data; ServiceTitan experience preferred
• Customer focused, dependable, and able to work independently while contributing to a collaborative team environment
Schedule
This is a full-time, in-office position at our Dallas location. Flexibility is required to cover peak customer service hours.