Enterprise Account Manager

Job Description

Job DescriptionAbout Ramp

At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 45,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.

Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

About the Role

As an Enterprise Account Manager, you will oversee a book of 60–70 Enterprise customers (500+ employees) and own the long-term relationship, overall account health, and commercial outcomes for your portfolio. You will be responsible for maintaining and growing revenue, driving adoption across Ramp’s product suite, and ensuring customers achieve meaningful business outcomes.

You will build strong relationships at all levels of your customers’ organizations — including operators, directors, VPs, and C-suite leaders — and be skilled at managing evolving needs and product configurations. Internally, you’ll work closely with cross-functional teams to support customer initiatives, coordinate efforts, and contribute insights that help shape Ramp’s product and operational processes.

What You’ll Do

• Own a portfolio of ~60–70 Enterprise customers, with clear responsibility for retention, expansion, and ongoing account health

• Lead customer conversations across all seniority levels, including operators, finance leadership, and C-suite executives, to ensure alignment and drive strong business outcomes

• Manage renewals and growth opportunities end-to-end, from identifying the need to solution design, positioning, and negotiation

• Drive adoption and usage by helping customers understand new features, optimize workflows, and fully leverage Ramp’s platform

• Create and execute scalable account plans, highlighting areas of risk, opportunity, and long-term strategy

• Run regular touchpoints — status calls, optimization reviews, roadmap conversations, and QBRs — to keep customers engaged and successful

• Collaborate cross-functionally with Product, Sales, Support, CSMs, and Solutions teams to deliver a cohesive and high-quality customer experience

• Surface structured feedback to internal teams, helping inform Ramp’s Enterprise roadmap and process improvements

• Use data and insights to analyze account performance, spot trends, and communicate value in a clear and practical way

• Travel occasionally for customer on-sites, events, and internal summits

What You Need

• 7+ years of experience in Account Management, Customer Success, or a similar revenue-focused role

• Experience managing Enterprise or large Mid-Market accounts (500+ employees), ideally in a scaled book model

• Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS

• Demonstrated ability to negotiate and close renewals and upsell opportunities

• Comfortable explaining product workflows, integrations, and technical requirements to both financial and technical stakeholders

• Ability to articulate financial value — ROI, cost savings, operational efficiency, and modernization impacts

• Strong communication and relationship-building skills, including comfort working with senior leadership and the C-suite

• Track record of meeting or exceeding revenue or growth targets in a fast-paced, evolving environment

• High level of ownership, adaptability, and comfort working through ambiguity

• Willingness to travel as needed

Nice to Haves

• Experience in financial services sales or selling to finance teams (e.g., Office of the CFO, controllers, accounting, or expense management)

• Experience at a high-growth startup

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you

  • Partially covered for your dependents

  • One Medical annual membership

• 401k (including employer match on contributions made while employed by Ramp)

• Flexible PTO

• Fertility HRA (up to $5,000 per year)

• WFH stipend to support your home office needs

• Wellness stipend

• Parental Leave

• Relocation support to NYC or SF (as needed)

• Pet insurance

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Compensation Range: $213K - $325.6K