Job Description
Job Description
Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –– at home.
Pinnacle Home Care, Florida’s largest Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Clinical Assistant to join our award-winning team.
Key Responsibilities
-
Provide comprehensive administrative support to Clinical Operations Leadership, serving as a key liaison between internal teams and external stakeholders.
-
Manage a high-volume, complex calendar, including scheduling meetings, coordinating availability, and resolving conflicts.
-
Prepare reports, correspondence, and materials for internal and external relationships, including confidential communications.
-
Assist with correspondence and coordination involving preferred partners and regulatory agencies.
-
Prepare background information, agendas, and supporting documentation in advance of meetings.
-
Review, proofread, format, and edit correspondence, presentations, and outgoing communications to ensure accuracy, completeness, and compliance with organizational policies.
-
Draft and finalize written communications for external stakeholders as needed.
-
Screen and triage incoming communications (phone calls and emails), directing items to the appropriate staff member and ensuring timely follow-up through completion.
-
Prioritize competing demands and manage multiple projects proactively, meeting deadlines in a fast-paced environment.
-
Maintain organized and up-to-date files and documentation for the Clinical Operations team.
-
Manage and coordinate the schedules of field trainers.
-
Assist with planning and coordinating Clinical Operations meetings, including agenda development.
-
Prepare and distribute meeting materials to appropriate attendees in advance.
-
Ensure compliance with Centers for Medicare & Medicaid Services (CMS) Conditions of Participation.
-
Handle sensitive and confidential information with discretion, professionalism, and sound judgment.
-
Perform additional duties as assigned in support of Clinical Operations Leadership.
Qualifications
-
Bachelor’s degree preferred.
-
Three to five years of experience supporting senior leadership, preferably within a healthcare environment.
-
Exceptional organizational and time-management skills with the ability to manage multiple priorities and maintain strong attention to detail.
-
Excellent written and verbal communication skills, with the ability to communicate effectively across all levels of the organization.
-
Strong interpersonal skills and the ability to build productive relationships with staff, leadership, board members, and external partners.
-
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint), Adobe Acrobat, and social media/web-based platforms.
-
Demonstrated proactive problem-solving skills with sound decision-making abilities.
-
Ability to maintain confidentiality, exercise discretion, and demonstrate tact and diplomacy in all interactions.
-
Proven ability to meet deadlines and achieve high performance standards in a fast-paced environment.
-
Ability to occasionally lift 15–20 pounds.
-
Flexibility to work extended hours and travel occasionally, including overnight stays, as needed.
Why Choose Pinnacle?
- Growth & Stability: Over two decades as Florida’s largest home health agency.
- Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
- Recognized Excellence: Ranked as a USA Today Top Workplace.
- Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.
Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.
Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!