Job Description
Job Description
Job Title: Service Dispatcher
Company: Purologix Water Services
Location: Garner NC
About Us:
Hello, we are water service company with the goal of providing the best service for our residential water treatment customers, cooler rental customers and our high purity water customers in facilities and military bases for 18 years now.
Job Summary:
We are seeking a highly organized and reliable Service Dispatcher to join our dynamic team. The ideal candidate will serve as the central point of contact, coordinating and scheduling our field service technicians to ensure timely and efficient service delivery to our valued customers. This role requires excellent communication, multi-tasking, and problem-solving skills to manage real-time field operations and customer inquiries effectively.
Key Responsibilities:
Receive and process incoming calls and service requests from clients.
Accurately log customer information and service requests into the company database.
Schedule and assign jobs to service technicians, optimizing routes and ensuring efficient use of resources.
Act as the primary communication link between the office and field technicians, providing job details, updates, and support.
Monitor technician progress and provide real-time updates to customers on service arrival times.
Handle emergency and last-minute service requests, responding quickly and effectively.
Maintain organized and up-to-date records of all dispatches and customer interactions.
Coordinate with other departments, such as billing and parts, to ensure smooth operations.
Qualifications:
High school diploma or equivalent; further education in logistics or a related field is a plus.
Proven experience in a dispatching or customer service role, ideally in a field service environment.
Strong computer proficiency, including experience with dispatch software and Microsoft Office Suite.
Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely.
Exceptional organizational skills and keen attention to detail.
Ability to multitask and remain calm, organized, and effective in a fast-paced environment.
Strong problem-solving skills and the ability to make quick, sound decisions.
Preferred Qualifications:
Experience with ZOHO, FSM, Service Fusion or any dispatching software a plus.
Familiarity with the water treatment, plumbing, HVAC industry a plus.
What We Offer:
Competitive salary and a comprehensive benefits package, including health, dental, and vision insurance.
Paid time off.
Salary based on experience.
Opportunities for professional development and career advancement.
A collaborative and supportive work environment.
Equal Opportunity Employer:
Purologix Water SERVICES is an Equal Opportunity/Affirmative Action employer and values diversity. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.