Job Description
Job Description
Position Overview:
The Customer Service Lab Chemist plays a vital role in supporting the sales team by preparing product samples, conducting laboratory testing, and delivering prompt technical support to customers. Acting as a bridge between the laboratory and commercial operations, this position ensures customer needs are met efficiently, accurately, and professionally. The Lab Chemist reports directly to the Site Manager and works closely with the Sales and Quality teams to align laboratory activities with business objectives.
Job Responsibilities:
1. Customer Support: Partner with the sales team to understand customer requirements, prepare customized samples, and develop technical documentation.
2. Sample Preparation: Formulate and prepare lab samples—including emulsions, blends, and other products—based on customer specifications and internal guidelines.
3. Lab Maintenance: Maintain a clean, organized, and safe laboratory environment by cleaning glassware, managing supplies, and following safety protocols.
4. Equipment Operation: Operate and assist with testing and calibration of mixing and analytical lab equipment according to standard procedures.
5. Documentation: Accurately record formulations, procedures, and results in laboratory notebooks and internal systems to ensure traceability and consistency.
6. Inventory Management: Monitor and manage raw materials and lab supplies, place orders, and verify deliveries as needed.
7. Preventive Maintenance: Perform routine maintenance and troubleshooting on lab equipment, coordinating repairs and service calls when necessary.
8. Quality & Safety Compliance: Follow company procedures related to product quality and lab safety; promptly report any deviations or safety concerns.
9. Internal Communication: Clearly communicate technical findings and recommendations with sales, quality, customer service teams, and other stakeholders.
10. Product & Technology Development: Support the Site Manager in developing new products and technologies aligned with customer needs and sales objectives.
11. Technical Resource: Provide accurate, timely technical support and product recommendations to both customers and sales representatives to resolve inquiries and application challenges.
12. Sample Shipping: Work closely with the Shipping and Logistics department to prepare and ship product samples to customers, ensuring accuracy and proper documentation.
13. Collaboration: Work closely with Quality Control and other lab personnel to maintain an efficient and organized laboratory environment.
14. Continuous Improvement: Take ownership of new and unique requests, contribute to process enhancements, and explore opportunities to add value to lab operations.
15. Test Method Development: Assist in developing test methods, improving formulations, and ensuring compliance with safety, regulatory, and quality standards.
15.
Qualifications:
- Bachelor’s degree in Chemistry or a closely related field with 1–3 years of lab or formulation experience.
- Ability to work cross-functionally with both technical and non-technical teams.
- Strong organizational, documentation, and communication skills.
- Ability to multitask and prioritize effectively in a fast-paced setting.
Skills
- Operation of mixing equipment
- Flash point testing
- Basic lab testing such as pH, viscosity, etc.
- Knowledge of chemical reaction set-up
- Operation of analytical equipment – IR, GC, HPLC
- Ability to read and interpret analytical data
- Ability to write reports and present information using Word, Excel, PowerPoint, etc.
Personal Qualities
- Able to work independently
- Able to work efficiently and effectively with others
Work Environment
- Able to lift up to 40 lbs.
- Ability to work overtime and off-shifts when necessary
- Able to stand or walk for the entirety of the shift
- Works in manufacturing and/or office environments as well as outdoors in all temperatures