Job Description
Job Description
Services Operations Administrator needs 1-2 years' experience
Services Operations Administrator requires:
- Hybrid,
- Good Excel
- Oracle and Microsoft Office Suite experience required.
- PO management or financial processing experience preferred.
- Excellent written and oral communication skills, with an ability to present ideas and information clearly and confidently.
- Approximately 5% travel may be required to support the position's responsibilities.
Services Operations Administrator duties:
- Implement improvements to current processes to maximize efficiencies.
- Provide exceptional customer service to and partnership with the Operations and Accounting departments and to customers and/or vendors.
- Manage customer and/or vendor POs and serve as the main point of contact for related inquiries.
- Monitor the full customer and/or vendor PO lifecycle, including tracking statuses and managing closures, cancellations, or extensions and/or ensuring accurate accounts receivable transactions, credits, and Oracle budgets.
- Validate customer and/or vendor requests to ensure they are completed on time, align with business guidelines, and are financially accurate.
- Review and reconcile pass-through costs to ensure correct billing and contract compliance, and/or review and analyze reports for invoicing, fees, and customer POs.
- Identify and resolve PO exceptions, collaborating with internal teams and escalating when needed.