Job Description
Job DescriptionSalary: 22.00 - 26.00 per hour
Job Title: Certified Medical Assistant
Department: Neurology Clinic
Reports To: Office Manager and Lead MA
FLSA Status: Non-Exempt
Location: Affinity Neurocare Clinic #201 Frisco, TX
Position Summary:
The Certified Medical Assistant (CMA) at Affinity Neurocare supports high-quality patient care and the daily operations of a fast-paced outpatient neurology practice. This position blends clinical and administrative responsibilities, including insurance verification, patient check-in/check-out, medication refill processing, referral management, EEG setup assistance, and support for neurology-specific procedures. The CMA is expected to work collaboratively with providers and staff and assist with various tasks as needed to maintain clinic efficiency and patient satisfaction.
Key Responsibilities:
Clinical Duties:
- Greet and room patients, obtain and document vital signs, medical history, medications, and chief complaints in the EMR.
- Assist with neurology procedures such as migraine and trigger point injections under supervision a needed
- Mix medications in accordance with safety protocols.
- Prepare patients for EEG procedures using the 1020 Electrode Placement System; apply and secure electrodes, monitor signals, and document findings.
- Respond promptly to patient discomfort or urgent clinical concerns.
- Maintain a clean, safe, and stocked environment in exam rooms and procedure areas.
Administrative Duties:
- Perform patient check-in and check-out procedures, ensuring accurate data entry and professional interaction.
- Verify insurance benefits, obtain pre-authorizations for treatments, diagnostics, and medications, and manage referral submissions.
- Call in prescription refills to pharmacies per provider instruction and document all communication.
- Communicate clearly with patients regarding balances, authorizations, and required documents.
- Other duties as needed
Operational Support:
- Participate in rotating Saturday clinics as part of the clinics extended care commitment.
- Manage and track referrals and prior authorizations to ensure timely patient care.
- Maintain clear, timely communication with patients regarding their medication refills, appointment changes, or required paperwork.
- Collaborate with internal and external healthcare providers to ensure continuity of care.
- Assist with preparing materials or logistics for patient education, office audits, or provider travel coordination.
Leadership & Training:
- Support onboarding and training of new CMAs and front office staff.
- Foster a culture of collaboration, service, and excellence within the clinical and administrative teams.
Qualifications:
- At least 2 years of clinical experience.
- Strong knowledge of insurance processes, pre-authorizations, and referrals.
- Excellent communication, time management, and interpersonal skills.
- Must be available to work rotating Saturday shifts as scheduled.
Work Environment:
- Neurology outpatient clinic in the DFW area.
- Must be able to walk, stand, lift, and bend for extended periods.
- Exposure to clinical environments requires PPE and infection control protocols.
Equal Opportunity Statement:
Affinity Neurocare is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All employment is decided based on qualifications, merit, and business need.