Restoration Operations Manager

Job Description

Job DescriptionBenefits:

• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Lead with purpose in the world of restoration. Were seeking an experienced and motivated Operations Manager to oversee daily field operations, manage project performance, and ensure our customers receive fast, reliable service when disaster strikes. This role is ideal for someone who thrives under pressure, takes pride in developing strong teams, and knows how to keep projects on schedule and within scope. If youre ready to take ownership of results, lead by example, and make a real impact in your community, we want you on our team.

Summary:
The Restoration Operations Manager leads, motivates, and supports a Production/Restoration division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development. They oversee all operational activities and pursue operational objectives.

Primary Responsibilities:
Continuously pursue strategic and operational objectives.
Oversee the management of operational activities.
Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
Manage staff development of the Production/Restoration division.
Work closely with the Owner to ensure operations remain compliant with legal and regulatory requirements.
Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
Review, document, and discuss operational outcomes and key measures with the General Manager and Owner.
Analyze the efficiency of existing organizational processes and procedures to enhance and sustain the organizations internal capacity.
Maintain the development of leadership and management skills, as well as Restoration expertise.
Other tasks/duties as required by employer.

Education and Experience Requirements:
High School Diploma/GED required, Associates or Bachelors degree strongly preferred.
Industry certifications strongly preferred.
Minimum 5 years of experience in business operations.
Minimum 3 years management experience.
Strong interpersonal skills, leadership skills, and management skills.
Effective written and oral communication skills
Experience in cleaning, restoration, or construction preferred.

Physical and Work Environment Requirements:
This is a management position routinely working in an office environment; however, field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.

While performing occasional jobsite duties, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.

Normal Working Hours, Additional Working Hours and Travel Requirements:
This is a full-time position working 7:00 a.m. 5:00 p.m., Monday Friday, 45 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.