Job Description
Job DescriptionJob Title: Vuer Operations Coordinator
Location: On-site, Columbus
Department: Operations
Reports to: Community Manager
Position Overview:
iVueit is a leading provider of nationwide property inspections. We pride ourselves on delivering exceptional service to our clients through our dedicated team of professionals. We are seeking a dynamic and personable Vuer Operations Coordinator to assist in our efforts in building and nurturing strong relationships with our Vuer community—our valued users who complete “Vues” (surveys/inspections using our app). This role will report directly to the Vuer Community Manager (CM).
Responsibilities:
- Vuer Engagement & Support
- Assist with Vuer issues by serving as a point of contact for basic Vuer concerns, providing feedback and escalating issues that require Community Manager (CM) involvement.
- Provide timely responses to Vuer questions and inquiries.
- Work with the support team to identify common Vuer issues while reporting those issues to the CM.
- Collaborate with all teams to improve the overall Vuer community experience.
- Assist in identifying areas of need for “Vues” requiring background checks.
- Build a rapport and assist in implementing strategies to increase user engagement, satisfaction, and retention within the Vuer community.
- Reach out to Vuer applicants through various platforms.
- Recruiting & Retention:
- Assist in recruiting efforts by utilizing social media and other platforms to identify potential Vuers in remote areas.
- Utilize outreach efforts to assist new recruits with completing “Vues’ in their respective areas.
- Collaborate with the CM and Marketing Team to develop recruitment materials.
- Track and monitor Vuer performance and conduct to ensure adherence with current company policies and expectations.
- Additional Duties, as needed
- Assist with additional assignments and research additional data.
- Crosstrain on inter-departmental tasks to assist other departments.
Qualifications:
- Bachelor's degree in business or a related field.
- At least 3 (three) years of solid customer service experience required.
- Proficiency in Microsoft Excel for tracking, reporting and data analysis.
- Ability to establish and maintain effective working relationships with on-site and remote employees, as well as stakeholders at multiple levels within the organization.
- Excellent communication skills, both written and verbal, with exceptional phone etiquette.
- Professional, friendly, personable, and passionate about delivering exceptional customer service.
Benefits
- Health, dental and vision coverage
- 401k matching program
- Work from home days
- Paid holidays
- Competitive PTO structure
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