Job Description
Job Description
Captions is the leading AI video company—our mission is to empower anyone, anywhere to tell their stories through video. Over 10 million creators and businesses have used Captions to simplify video creation with truly novel and groundbreaking AI capabilities.
We are a rapidly growing team of ambitious, experienced, and devoted engineers, researchers, designers, marketers, and operators based in NYC. As an early member of our team, you’ll have an opportunity to have an outsized impact on our products and our company's culture.
Our Technology
Mirage Announcement our proprietary omni-modal foundation model
Seeing Voices (technical paper) generating A-roll video from audio with Mirage
Mirage Studio for generating expressive videos at scale
"Captions: For Talking Videos” available in the iOS app store
Press Coverage
Lenny’s Podcast: Interview with Gaurav Misra (CEO)
Latest Fundraise: Series C Announcement
The Information: 50 Most Promising Startups
Fast Company: Next Big Things in Tech
Business Insider: 34 most promising AI startups
TIME: The Best Inventions of 2024
Our Investors
We’re very fortunate to have some the best investors and entrepreneurs backing us, including Index Ventures, Kleiner Perkins, Sequoia Capital, Andreessen Horowitz, Uncommon Projects, Kevin Systrom, Mike Krieger, Lenny Rachitsky, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, and more.
** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square)
We do not work with third-party recruiting agencies, please do not contact us**
About the role:
As our first Training and Education Lead, you’ll build and lead Captions Academy — a comprehensive learning platform for individual creators and businesses pushing the boundaries of AI-powered content creation. You’ll serve as the face of customer education, designing tutorials, live webinars, and cohort-based trainings that make our tools approachable and actionable.
Your work will directly drive awareness, increase conversions, and boost retention by equipping customers with the knowledge and confidence to succeed. You’ll become a subject matter expert on how AI is transforming video production, from empowering small independent creators to redefining workflows at the highest levels of Hollywood. If you have a passion for education and generative AI — and you love breaking down complex topics into clear, engaging lessons — this role is for you.
Key Responsibilities:
-
Captions Academy: Own and expand Captions Academy as the centralized hub for customer learning across Captions and Mirage Studio, designing structured learning paths that serve customers at every stage.
-
Cohort Training: Design and lead hands-on, cohort-based training programs that foster deep product mastery, community, and peer-to-peer learning.
-
Video Tutorials: Produce short-form video tutorials, product walkthroughs, and guided learning paths tailored to creators, editors, agencies, and businesses.
-
Live Sessions: Host live onboarding sessions, webinars, partner events, and training workshops that bring product workflows to life and drive real-time product mastery.
-
Self-Serve Resources: Partner with the Customer Support team to maintain and update Help Center articles, tutorials, and in-app guidance to support scalable self-serve learning.
-
Customer Journey: Create educational content that inspires trial registrations, drives conversions to paid accounts, and keeps paying customers engaged through ongoing feature education.
-
Cross-Functional Collaboration: Collaborate with Sales, Marketing, Product, and Support to identify customer challenges and inform high-impact training content that accelerates adoption.
-
Internal Enablement: Develop internal training materials to onboard and upskill internal teams through product changes and new feature launches.
Requirements:
-
2+ years in education, training, or customer education roles, with a clear passion for teaching and breaking down complex concepts.
-
Proven experience designing and leading cohort-based learning programs that deliver measurable, transformational learning outcomes.
-
Experience delivering virtual training to large groups of customers on a recurring basis (weekly or ongoing cadence).
-
Natural communicator who thrives in front of a live audience and is confident on camera.
-
Exceptional ability to simplify technical or complex tools into clear, approachable lessons that resonate with diverse learners.
-
Proficient with video editing tools such as Descript, CapCut, Premiere, Final Cut, or similar; familiarity with Captions is a strong plus.
-
Deep understanding of how creators, editors, and marketers work, especially in short-form video.
-
Highly organized, self-directed, and able to manage multiple projects from ideation through execution with minimal oversight.
Benefits:
-
Comprehensive medical, dental, and vision plans
-
401K with employer match
-
Commuter Benefits
-
Catered lunch multiple days per week
-
Dinner stipend every night if you're working late and want a bite!
-
Doordash DashPass subscription
-
Health & Wellness Perks (Talkspace, Kindbody, One Medical subscription, HealthAdvocate, Teladoc)
-
Multiple team offsites per year with team events every month
-
Generous PTO policy
Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note benefits apply to full time employees only.
Compensation Range: $80K - $130K