Community Clinical Coordinator

Job Description

Job Description

About the Humane Rescue Alliance (HRA)

For more than 150 years, the Humane Rescue Alliance has championed the protection of animals, support for people, and service to the community. With campuses in the District of Columbia and New Jersey, along with the nation’s leading pet transport initiative, it stands as the largest and most comprehensive animal services provider in the region. Each year, HRA transforms the lives of tens of thousands of animals through rescue and adoption, humane protection, access to medical care, innovative community programs, and legislative leadership. Its broad reach and deep expertise enables HRA to reimagine traditional sheltering and address the most complex challenges facing animals and the people who love them. 

Job Summary

The Humane Rescue Alliance (HRA) seeks a dedicated Clinical Operations Coordinator to join our dynamic medical team. This role combines hands-on veterinary technical work with critical administrative and operational support to ensure animals in our care and those we serve in the community receive high-quality, compassionate medical services.

This role will rotate between medical, surgical, and administrative functions primarily at our community clinic in southeast Washington D.C. The successful candidate will provide direct animal care and surgical support, while also managing practice management software, inventory, and supporting the Director of Medical Programs in expanding services and implementing new programs.

This role is ideal for someone with strong veterinary technical skills who also excels in organization, communication, and client service in a fast-paced environment.

The Role: What You’ll Do

Clinical & Technical Support

• Assist veterinarians during patient appointments, obtain patient histories, perform diagnostics, administer treatments, and review discharge instructions.
• Provide surgical support including preparation, induction, intubation, anesthesia monitoring, recovery, and emergency intervention.
• Collect, prepare, and analyze laboratory samples; calculate, administer, and record medications; maintain controlled drug logs and fill prescriptions.
• Perform and assist with humane euthanasia when necessary.
• Train new and existing staff in daily operations, technical skills, and safety protocols.
• Maintain medical and laboratory equipment.

Administrative & Operational Coordination

• Coordinate scheduling of medical appointments and surgery.
• Utilize practice management software to maintain accurate and complete medical records.
• Manage clinic inventory.
• Provide excellent customer service by responding to inquiries, explaining procedures, and providing client education.
• Address and escalate safety concerns or client service issues promptly and appropriately.
• Provide support to the Director of Medical Programs in the development and implementation of new community initiatives.
• Other duties as assigned.

About You: Skills & Qualifications

• Five or more years of experience as a veterinary technician in an animal hospital or shelter, demonstrating strong organizational skills required. Certified or Licensed Veterinary Technicians are encouraged to apply.
• One or more years of customer service, administrative, or clinic operations experience in a fast-paced environment, with proven ability to train others, prioritize tasks, and maintain efficient workflows.
• Proficient technical skills including administering medications, phlebotomy, IV catheter placement, anesthesia monitoring, and lab diagnostics.
• Knowledge of restraint and animal handling techniques, animal safety practices, and recognition of behavior patterns.
• Proficient in Microsoft 365, shelter andpractice management software, and internet applications.
• Strong interpersonal skills with a customer-service orientation; able to communicate in a professional, empathetic manner with staff, clients, and volunteers.
• Ability to work evenings, weekends, and holidays as scheduled.
• Successful completion of HRA Euthanasia Certification program within 6 months of hire.
• Previous Fear Free Certification or successful completion of Fear Free Shelter certification within 6 months of hire.
• Ability to work independently and collaboratively in high-stress, fast-paced environments with multiple priorities.
• Passion for HRA’s mission and commitment to caring for all animals regardless of species, age, or temperament.

Qualifications – Education & Experience

• Five or more years of experience as a veterinary technician required.
• One or more years of customer service or administrative experience preferred.
• Certified/Licensed Veterinary Technician are encouraged to apply.

Where You'll Work: Physical Requirements & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Availability and ability to work occasional weekend or weeknight hours.
• Annual travel to Madison for major gifts support.
• Regularly sits at a computer station and operates electronic equipment.
• Ability to be comfortable working with cats, dogs, small animals, reptiles, fish and wildlife.
• Due to nature of shelter work, may be exposed to deceased, fractious, or aggressive animals; hostile or irate persons; zoonotic or other diseases; unpleasant noises, odors, or sights; and extreme temperatures.

Ready to Make an Impact?

Apply today and become part of a team where your compassion, skills, and commitment will directly save lives and strengthen communities.

The Humane Rescue Alliance (HRA) offers a comprehensive benefits package including healthcare, vision, dental and select offerings for pets. Additional information may be provided upon request.

Multilingual candidates are encouraged to apply. A salary premium may be offered for multilingual candidates who demonstrate proficiency in written and oral testing.

HRA is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status, or sexual orientation. Accommodation will be provided to qualified individuals requiring them.