Job Description
Now Hiring: Call Center Representative | Bellaire, TX | Healthcare Managed Care
TruBlu HR Solutions is partnering with a respected healthcare organization in the Bellaire, TX area to hire a Call Center Representative for a 13-week contract assignment, with the potential to make a long-term impact.
Start Date: March 16, 2026
Schedule: Monday–Friday | 8-hour shifts between 7:00 AM – 6:00 PM
If you have experience in managed care, insurance, or a healthcare call center and enjoy helping members navigate benefits and services, this opportunity may be a great fit.
What You’ll Do:
- Serve as the first point of contact for members and providers
- Assist with eligibility, benefits, authorizations, claims, referrals, and appointment scheduling
- Research and resolve moderately complex issues
- Advocate for members/providers throughout complaints and appeals
- Document interactions accurately in systems such as EPIC or MACESS
- Ensure HIPAA compliance by properly verifying PHI
- Collaborate with internal departments and escalate concerns when needed
What We’re Looking For:
- High School Diploma or GED
- At least 1 year of customer service experience in managed care, insurance, or a call center setting
- Medicaid experience
- Call Center experience
- Knowledge of medical terminology
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Typing speed of 35+ WPM
- Bilingual (English/Spanish) is a plus
This role is ideal for someone who is detail-oriented, empathetic, and passionate about delivering high-quality member support in a healthcare environment.