Account Representative - State Farm Agent Team Member
Job Description
Job DescriptionBenefits:
- License reimbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2025 and currently lead a team of three. I spent 20 years owning and operating businesses before transitioning into the insurance industry as a State Farm team member and eventually becoming an agent. I’m a Fresno State graduate, and outside of work, I enjoy adventure - everything from mountain climbing to scuba diving.
Our agency is proud to support local youth and high school sports programs and enjoys staying connected to the families in our area.
Our agency offers a 401(k), group life insurance, licensing reimbursement, and paid time off based on hours worked. Work-life balance is a major priority here. We’re a family-friendly and dog-friendly office, and we understand that family comes first. We offer flexibility when team members need time away, whether paid or unpaid.
Our culture is fun, competitive, and supportive. We celebrate team wins with breakfasts, donuts, Starbucks, and other small rewards, and our weekly team meetings help us stay connected and continue learning together. I’m looking for someone who is coachable, competitive, great with people, and willing to step outside their comfort zone to grow.
ROLE DESCRIPTION:
As an Account Representative for Mike Contreras - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.
RESPONSIBILITIES:
- Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Promote successful and long-lasting customer relations.
QUALIFICATIONS:
- Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
- Experience in managing customer relationships preferred.
- Interest in marketing products and services based on customer needs.
- Communication skills - written, verbal, and listening.
- Dedicated to customer service.
- Able to anticipate customer needs.
- Able to effectively relate to customers.