Patient Onboarding Specialist (Sales)

Job Description

Job Description

$37,000–$100,000/year (base + bonuses) | Full-time, M–F | In-person

Atlantic TRT is a fast-growing telehealth clinic helping men reclaim their energy, focus, and confidence through testosterone replacement therapy and hormone optimization. We're expanding our team and looking for a driven, personable Patient Onboarding Specialist to be the first real conversation a new patient has with us — and the reason they follow through.

What You'll Actually Be Doing

This is a sales role wearing a healthcare hat. You'll be the voice that turns curious leads into committed patients:

• Call and text prospective patients to kick off their onboarding
• Walk them through the process — labs, telehealth visits, treatment planning — and handle their questions and hesitations
• Collect health and lifestyle info and get intake forms completed
• Follow up (and follow up again) until patients complete every required step
• Keep clean, accurate records in our CRM
• Hand off smoothly to our clinical team once a patient is ready

What Success Looks Like

You're closing conversations, not just having them. You hit your follow-up cadence without patients feeling chased. You can talk comfortably about sensitive health topics without making people feel judged or rushed.

What We're Looking For

• 2+ years in sales or client-facing roles — health, wellness, or service-based sales is a big plus, but we'll take a proven closer from any industry
• Strong phone presence and real listening skills (not a script-reader)
• Comfortable with a performance-driven pace and comp structure
• Organized enough to manage dozens of patient workflows at once
• Genuine interest in men's health, wellness, or telehealth is a plus, not a requirement

Compensation & Benefits

• $37,000–$100,000/year — base salary plus uncapped bonuses
• Paid training — we set you up to actually hit your numbers
• Paid time off
• Real advancement path as we scale nationally — this isn't a dead-end seat

Why Atlantic TRT

We're growing fast and building the team now, which means early hires grow with us. You'll have autonomy, a real product people genuinely need, and a comp plan where your effort shows up in your paycheck.

Apply today if you're a strong communicator who can sell a process people are nervous about — and make them feel good about saying yes.

Application Question(s):

• What experience do you have in the health and wellness industry?
• Tell us about your background in a sales position — what did you sell, and how did you perform against goal?