Job Description
Job Description
SUMMARY
Under the direct supervision of the Clinic Manager, answer multi-line phone system, take messages using clinic's Electronic Medical Record, register and schedule patients, collect copayments and follow office payment policies, check-out patients and schedule follow up visits, and perform various other clerical duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answer phones quickly (by the second ring) and courteously, using approved telephone techniques and etiquette.
- Determine the nature of the call and direct caller to appropriate department and/or take message using correct grammar by typing into the patient's electronic medical record (EMR) and route to the physician or nurse.
- Register patients by obtaining patient demographics and other information, schedule appointments by following physician preferences using the EMR. Explain insurance contracts and payment policies to patients.
- Greet and check-in patients, using the physician EMR. Obtain patient demographic and insurance information, and enter into the physician practice EMR. Verify demographic information for all patients.
- Assist medical and clinic staff with triaging patients and expedite rooming patients in exam rooms and treatment areas.
- Collect patient co-pays, deductibles, and payments for services, strictly following the practice's payment policies.
- Filing/Scanning. Perform clerical duties (e.g., photocopying, scanning, typing, forms, mailing, faxing, etc.)
- Perform patient "call backs" as requested by Manager, Supervisor and/or Physician. Reminder calls to patients regarding follow up office visits and scheduled appointments.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- This person must be bilingual, fluent in English and Spanish.
- Must demonstrate receptionist experience or ability to manage incoming phones for small to medium sized business.
- Basic computer skills are required; must be able to use a computer-based e-mail system and Electronic Medical Record (EMR).
- Experience with computer word processing (MS Word) and spreadsheet (MS Excel) preferred.
The county mandates vaccination or masking during the flu season.