Job Description
Job Description
The Wellness Sales Associate position is responsible for membership sales, customer service, and maintenance of a clean studio environment. This person is reliable, exhibits a strong moral fiber, possesses a positive attitude and solid work ethic.
Primary Responsibilities:
The Wellness Sales Associate is an ambassador in the community for beem™ Light Sauna and seeks to grow the brand through membership sales and other programs that drive revenue
Understand and speak to the science, technology, and benefits of Infrared sauna, chromotherapy, Red Light therapy and the value of having a beem™ Light Sauna Membership
Responsible for greeting members and ensuring everything about their visit is outstanding
Host studio events and community outreach programs
Compliance and adherence to the beem™ Business Policies for daily site operations Contribute to a high-energy, fun, and engaged membership culture at the studio through promotions, events and brand recognition
Model our mission, vision and values leading by example
Have extensive knowledge of and promote products and services, selling packages/memberships and sharing of promotional opportunities
Responsible for all lead management tasks required during shift
Light cleaning and sauna ‘refresh’ between appointments
Ensure that all front desk systems are followed such as proper member check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests, new membership agreements, etc.
Provide consistent, top-notch service and maintain the highest level of customer service in person and through external communication cycles and automated marketing systems