Sales Associate / Hospitality Coordinator

Job Description

Job Description

A SWTHZ Hospitality Coordinator plays a critical role in delivering an exceptional guest and member experience that drives membership growth, retention, and revenue. You will passionately advocate for the SWTHZ brand, embodying our belief that "to live well, you must recover well."

Essential Duties & Responsibilities

Guest (Intro) Experience and New Membership Enrollment (50% of role)

• Executes the relationship-based sales model with each intro and passionately relates how SWTHZ services will satisfy their needs and goals.
• Tours potential members through the studio and describes the facilities, services and amenities that directly tie back to the intro’s individual needs and goals.
• Communicates membership options in a clear and concise manner.
• Effectively and professionally enrolls guests using company sales techniques and protocol.
• Onboards new members successfully and assists with all member retention activities in order to drive club profitability.

Member Experience (50% of role)

• Partners with Studio Manager and Assistant Studio Manager to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
• Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
• Maintains name relationships with members and serves as a resource for their questions or concerns.
• Provides a clean, friendly, well-maintained studio to members and guests.
• Maintains an organized and clean studio, lobby, front desk area, and restrooms.
• Suite turnover, including the cleaning and sanitation of the sauna, cold plunges, and shower areas after each session.
• Responsible for all laundry (loading washers, dryers, folding towels, and keeping cold compresses stocked).