Salesforce Administrator

Job Description

Job Description

LACKAWANNA COLLEGE HAS BEEN VOTED ONE OF THE

“BEST PLACES TO WORK IN PA” FOR 2014, 2015, 2016, 2017, 2019, 2020, 2023 and 2024!

Lackawanna College is a private, accredited college serving the people of Northeastern Pennsylvania. Our main campus is located in downtown Scranton, and our footprint includes satellite centers in Covington Twp., Hawley, Hazleton, Sunbury, Towanda and Tunkhannock

Our mission is to provide a quality education to all persons who seek to improve their lives and better the communities in which they live. We provide our students with a direct path to a bachelor’s degree, associate degree, or one of many different professional certifications. Additionally, our Continuing Education department helps put the people of Northeastern Pennsylvania back to work with modern career skills. Lackawanna is also one of the most cost-efficient regional higher education institutions.

If our mission inspires you, and you are willing to go the extra mile to help our students succeed, please feel free to apply for this or future employment opportunities for which you meet the minimum qualifications. Please know that only the candidates who meet the minimum qualifications can be considered, and only those selected for interviews will be contacted by a college representative. No phone calls, please.

ESSENTIAL FUNCTIONS, PRIMARY RESPONSIBILITIES AND OBJECTIVES:

The Salesforce Administrator is responsible for the installation, maintenance, integration, and communication of Salesforce applications. The role will span all aspects of administration and support including but not limited to; researching, configuring applications; unit testing; user access management and data maintenance. The Salesforce administrator performs daily oversight and activities related to the maintenance and administration of the Salesforce JRM platform.

ESSENTIAL FUNCTIONS:

1. Maintain salesforce to meet the needs of the college. Keep the institution informed on salesforce updates and releases.

1. Provide day-to-day end-user support for Salesforce and added applications, including system configuration and maintenance.

1. Build and maintain Salesforce custom objects, formula fields, workflows, custom views, dashboards, student imports, and reports required.

4. Serve as the institution’s point of contact with Salesforce support and internally for all salesforce related projects, initiatives and workflows.

1. Proactively identify opportunities that exist within Salesforce to help advance enrollment initiatives.

1. Lead data quality efforts through automation, reporting, and audits.

1. Support user adoption and satisfaction by working with end-users to develop/ deliver best practices, tips, documentation, and training materials

1. Research, recommend, install, and manage App Exchange solutions to meet business requirements.

1. Completes a daily/weekly distribution of reports related to all aspects of the student life-cycle, including but not limited to student stages, recruitment territories, programmatic performance, etc.

1. Maintain the integrity of salesforce data; ensure accuracy of data, develop error reports, and fix data errors and inconsistencies.

1. Documents customizations made within Salesforce. Develop and maintain user guides and standard operating procedures.

1. Proactive system maintenance including; Security Reviews, Release Updates, Health Check, and Optimizer.

1. Works alongside marketing, ad agencies, and web developer to ensure student lifecycle is tracked appropriately.

1. Provides customer support to departments utilizing Salesforce and related applications.

1. Actively reviews and monitors reported incidents and defects. Coordinates investigation, resolution and documents results.

1. Analyzes industry trends for Salesforce and assesses their feasibility with the college’s use of the system.

1. Recognizes upstream and downstream impacts and develop solutions.

1. Adheres to PTO blackout dates as outlined within the enrollment department to minimize impact on enrollment performance.

1. Other duties as assigned.

KEY COMPETENCIES:

1. Strong interpersonal skills with staff and outside agencies.
2. Excellent communication skills, interpersonal communication, email, and presentations.
3. Ability to relate to diverse population groups.
4. Ability to prioritize and multitask responsibilities.
5. Commitment to fulfillment of the College mission.

EDUCATION:

• Baccalaureate degree required.

EXPERIENCE:

1. Experience in Salesforce required.
2. Certified Salesforce Administrator preferred.

Applications will only be accepted via online method by clicking the link below. Deadline for applications, June 26th, 2025. No phone calls, please.

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment…

In compliance with Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and all other applicable non-discrimination laws, Lackawanna College does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, age, disability, veteran’s status, or genetic information in its educational programs and activities, admissions, and with regard to employment.

Lackawanna College is an accredited, private, non-profit educational institution providing opportunities for career and personal development within selected associates degree, certificate and continuing education program.