Job Description
Job DescriptionBenefits:
- 401(k)
- Competitive salary
- Paid time off
- Training & development
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, coordinate transportation and manage inventory. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
Responsibilities
- Make inbound and outbound calls to clients, vendors, and transportation partners
- Coordinate transportation schedules and dispatch drivers in a timely and efficient manner
- Track and manage inventory to ensure accuracy and availability
- Communicate effectively with internal teams and external partners to resolve issues quickly
- Maintain detailed and accurate records of orders, calls, and inventory levels
- Support daily operations and assist with logistics-related administrative tasks as needed
- Use best practices in customer service techniques to develop rapport and build relationships with vendors and transportation partners
- Document all customer interactions
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Call Center Representative or in a similar role is preferred
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Familiarity with Customer Relationship Management (CRM) programs
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively