Job Description
Job Description
Title: Operations Support Specialist
Location: Sauk Rapids, MN
Job Type: Contract-to-Hire
Compensation: $22.00 - $27.00 per hour
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About the Role
Dahl Consulting is currently partnering with a leading outdoor and sporting goods manufacturer to hire an Operations Support Specialist. This role manages the end-to-end customer order process, including order entry, account setup, and tracking in Microsoft D365. It serves as a key customer contact, handling inquiries, complaints, and coordination with warehouses and internal teams. The position also supports co-op advertising programs, resolves invoice issues, maintains distributor relationships, and performs general office and administrative tasks as needed.
Note: Strong proficiency in Microsoft Excel, including the ability to build, read, and manipulate spreadsheets using formulas and functions.
Job Description
In this role, you will:
- Process orders received via phone, website, electronic data interchange (EDI) or other PO forms
- Review product availability and orders in the company ERP system (Microsoft D365 platform)
- Create customer accounts for new customers in Microsoft D365 system
- Follow up on customer inquiries and update customer records as necessary
- Answer phones and direct calls accordingly
- Assist in documenting and handling of customer complaints
- Communicate with off-site warehouse regarding ship dates, freight charges, follow up and track orders
- Manage co-op advertising program for all customers, confirming proof of performance with sales & marketing department, and issuing credit/debit memos accordingly
- Maintain domestic and international distributor relations
- Collaborate with corporate Accounts Receivable and Import departments to solve invoice inquiries
- Perform general clerical duties to include but not limited to photocopying, faxing, scanning, filing, ordering office supplies/equipment and responsible for all incoming and outgoing mail and shipments
- Perform miscellaneous other assignments with a high degree of urgency and flexibility
Qualifications
- Associate or bachelor’s degree in business, communications, finance or related field preferred
- Minimum of 2 years customer service or account representative experience
- Experience working with ERP systems/Microsoft D365 is preferred
Required Skills & Experience:
- Strong proficiency in Microsoft Excel, including the ability to build, read, and manipulate spreadsheets using formulas and functions.
- Demonstrated ability to analyze data, solve problems, and make data-driven decisions.
- Quick learner with the ability to adapt to new software tools and systems efficiently.
- Proven experience in a professional work environment; understands workplace expectations and dynamics.
- Self-starter who thrives with minimal supervision and can manage tasks independently.
- Excellent organizational and time management skills.
- Strong attention to detail and accuracy in work.
- Professional demeanor with effective communication skills.
Preferred Attributes:
- Trainable and coachable, with a growth mindset.
- Confident and proactive in contributing ideas and improvements.
- Experience in roles requiring analytical thinking or operational support.
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.
Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.
Company Description
Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.\r\n \r\nOur clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.