Job Description
Job Description
About M&D
For the past 80+ years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world's leading OEMs and manufacturers.
Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.
Our strong remanufacturing roots combined with our 41+ branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry - no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.
Position Summary
The Collections Analyst works in support of the Credit & Collections Manager. This position may have a variety of responsibilities related to different areas in this department including customer service, and other related functions.
- Contact and follow up with customers to collect on past due balances
- Process certified demand letters
- Prepare legal documents for approval and transmission to external legal counsel
- Propose write-off balances to Credit & Collections Manager
- Meet or exceed performance metrics to include call activity targets, aging reduction, collection amounts and minimization of write-off amounts
- Analyze collection metrics and generate other reporting as directed by Credit & Collections Manager
- Perform other duties as assigned by management
Minimum Qualifications (Knowledge, Skills, and Abilities):
- High school diploma or equivalent is required
- Bachelor's degree in finance, accounting, or business management a plus
- 5+ years of commercial credit collections experience required
- Strong customer service skills
- Ability to remain professional in confrontational situations
- Excellent written and verbal communication skills
- High level of attention to detail
- Excellent organizational and time management skills
- Strong computer skills with Microsoft Office Suite
- Ability to work independently and within the team
- Bilingual is a plus - Fluency in Spanish and English
- Successful completion of pre-employment background and drug screening.
- Fosters good coworker citizenship and contributes to a positive work environment.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Prolonged periods sitting at desk.
- Prolonged periods sitting of working on a computer.
- Ability to lift, move, and carry objects to 15 lbs.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.