Job Description
Job Description
Professional Search Group OC is actively seeking multiple Banking Customer Support Specialists for a seasonal project with one of our premier financial services clients. This team will be on the front lines of a banking system upgrade, helping internal users and clients navigate the transition to a new platform.
Professional Search Group OC is proud to partner with a leader in banking solutions and customer experience innovation. With a strong focus on efficiency and client service, they are transforming their operations through modernized systems and dedicated support teams. This is your opportunity to contribute to a major platform rollout and provide real value to financial professionals navigating this change.
Fluency in both Korean and English is required for this role, as you’ll be supporting bilingual users across the organization. If you’re tech-savvy, customer-focused, and enjoy problem-solving, we’d love to hear from you.
Project Details:
- Seasonal project launching in September
- Temporary for 4-6 weeks
- Shifts available Monday through Friday between 8:00 AM – 6:00 PM PT
- Role may require flexibility depending on project phase
Banking Customer Support Specialists Responsibilities:
- Provide phone, chat, and email support for bank employees and clients during a platform transition.
- Assist users in understanding new banking systems and tools.
- Train users on navigation, features, and functionality of the updated software.
- Troubleshoot system issues, access concerns, and technical questions related to the new platform.
- Clearly document user interactions, issues, and resolutions.
- Participate in team training sessions and knowledge-sharing meetings.
- Offer clear, concise support to users of varied technical skill levels.
- Collaborate with internal teams to escalate and resolve more complex issues.
Banking Customer Support Specialists Qualifications:
- Fluent in Korean and English (verbal and written) required
- Strong computer skills (Windows, MS Office required; Mac experience is a plus)
- Prior experience in customer service or tech support
- Ability to translate technical terms into easy-to-understand language
- Friendly, patient, and solution-focused communication style
- Team player with a proactive and positive attitude
- Strong time management and multitasking abilities
- Comfortable with training users on new systems
Banking Customer Support Specialists Preferred Experience:
- 3–5 years in a technical support, training, or customer service role
- Experience working in a financial institution or banking environment
- Familiarity with system updates or platform transitions
- Leadership or mentorship experience is a plus
Apply with Professional Search Group OC today!