Certified medical assistants (CMAs) are some of the most versatile allied health professionals out there. They can work with patients, keep meticulous charts, field phone calls, make sure tools and equipment are sterilized and ready to go for the doctors and nurses, handle copayments and insurance, and make sure the waiting room is tidy and welcoming—all in a single shift. Medical assistants may be more administrative or more clinical, depending on the job and the setting, but they all have one thing in common: they help keep a medical practice humming along. If you are considering this rewarding field or are already in it, looking to move up, we have some sample resumes to help you boost your own.
Let’s look at three different CMAs’ resumes: one just starting out, another with experience under her belt, and a third who’s looking to move on to a teaching position. First up is Steve, our medical assistant newbie.
554 Main Street
Bangor, ME 12121
Organized, detail-oriented medical assistant with background in patient care and office management seeking a position at the Harper Clinic.
- 1-year clinical medical assistant internship
- Experience working as a receptionist and office assistant in a rehabilitation clinic
- Detailed knowledge of medical terminology and administrative best practices (including HIPAA and patient privacy standards)
- Medical Assistant certification anticipated in 2017
- Certified in First Aid
- Detailed record-keeping skills for patient charts and follow-up care
- Extensive knowledge of digital medical records
University of Southwestern Maine, Associate’s degree in Medical Assisting, 2016
American Association of Medical Assistants, Certification pending, 2017
American Red Cross, First Aid + CPR Certificate, 2012
Medical Assistant Intern, Northeastern Shore Hospital (Lewiston, ME)
January 2016 – December 2016
- Collected patient information and performed vital signs tests.
- Prepared lab samples for testing.
- Organized and sterilized medical equipment.
- Handled appointment scheduling.
- Coded patient charts and maintained accurate patient records.
- Maintained the patient waiting area.
Office Assistant, Merrimack Rehabilitation Clinic (Merrimack, ME)
February 2014 – December 2016
- Received patients and fielded phone calls on a multi-line system.
- Assisted with walk-in patient triage.
- Maintained visitor logs and enforced posted visitor rules and schedules.
- Managed office supply inventory and reordering.
Administrative Intern, New England Medical Supply (Merrimack, ME)
May 2013 – February 2014
- Processed medical supply orders.
- Maintained detailed and accurate customer records.
- Provided direct customer support via phone and online contacts.
Steve doesn’t yet have a ton of experience as a full-fledged medical assistant, but he does have a background that includes internships and working in various medical/administrative offices. In his resume, it’s crucial to make sure that the experience and skills he does have shine through for the reader. He’s still working on his certification, but he notes this under “Education” so that the reader knows it’s coming soon even though he’s not fully certified yet. If your education is still in progress, it’s fine to list where your progress stands. The key strengths at the beginning of the resume are the areas that Steve wants the reader to focus on as they review his experience. This way, he funnels the reader down through the points he most wants to convey, instead of just throwing a lot of general information at the reader.
Next up is Keisha, who has been a CMA for 12 years.
239 Lafayette St * Sioux Falls, SD 65656
(777) 777-7777 * KFFranklin@emaildomain.gov
Experienced, professional CMA with 12+ years of working closely with patients and to provide top-notch personal care.
- Highly rated patient care
- Demonstrated ability to learn new concepts and skills quickly, as well as teach others
- Proven record of maintaining proper medical and precautionary protocols
- Adept at communicating with patients, caregivers, and medical staff
CarePoint Health Center Sioux Falls, SD
Certified Medical Assistant 2010 – present
- Coordinate patient intake and triage.
- Coordinate with physicians and nursing staff while assisting with diagnostic procedures including obtaining specimens, taking vital signs.
- Assess patients by performing a wide range of standard vital checks, including but not limited to blood pressure, blood sugar, heart rate, urinalyses, and throat cultures.
- Train new employees on daily tasks and the clinic’s standard operating procedures.
- Answered the phone lines, updated medical records, scheduled appointments for patients
- Take inventory and manage medical equipment and tools.
- Manage the clinic’s internship program.
Fargo Women’s Clinic Fargo, ND
Certified Medical Assistant 2007-2010
- Developed and led a patient self-care outreach initiative to encourage preventative care and habits in the community.
- Monitored patients’ vital signs, including pulse, temperature, and respiration.
- Assisted in GYN exams and procedures as part of patient care team.
- Maintained master appointment schedule, including scheduling and reminders with patients.
- Educated patients on follow-up medical care.
- Maintained detailed patient records.
Sisters of Mercy Memorial Hospital Fargo, ND
Medical Assistant Intern 2004 – 2006
- Processed walk-ins and patient appointments.
- Prepared lab samples for testing.
- Maintained office and medical equipment.
- Scheduled appointments.
- Updated and maintained patient charts.
- Maintained the patient waiting area.
Education and Certification
Turner University School of Allied Health, AAS, Medical Assisting, 2006
AAMA, Medical Assistant Certification, 2006 – present
- Patient care and communication
- Performing vital tests while minimizing patient stress and discomfort
- Teaching others to perform medical tasks and duties
- Educating patients on post-appointment care
- Computer skills: Electronic medical record maintenance, Microsoft Excel, email clients, and presentation software
A more traditional format (the reverse-chronological format, which puts experience front-and-center) works well for Keisha. She has years of great experience, so wants to feature those as the most important aspect of her professional life so far. Also note that while her duties may have been fairly similar from job to job, she doesn’t repeat the bullets verbatim. Nothing will make a reader glaze over faster than reading the same lines over and over.
Last but not least, we have Pippa, who’s been a Certified Medical Assistant for ten years, but is looking to jumpstart her healthcare career by shifting her focus to teaching.
5637 Klickitat Street
Portland, OR, 87878
Dedicated, detail-oriented medical professional seeking to leverage 10+ years of experience, top-notch patient care, and mentoring experience into teaching, training, and mentoring medical assistant candidates.
- Training and educating staff on protocols and best practices
- Managing a medical office staff to provide excellent patient care and support for the medical staff.
- Developing processes around procedures and protocols to ensure efficient, comprehensive patient care
- Patient outreach and public awareness education
- Bilingual (Spanish and English)
Certified Medical Assistant Veterans Memorial Hospital
3/2011– present Portland, OR
Manage day-to-day operations for the Urology Clinic at a large urban teaching hospital, with a focus on training and developing medical staff.
- Conduct comprehensive healthcare checks and routines, including vital signs, feeding assistance, ambulation, and daily personal care.
- Train new employees on standard operating procedures
- Develop and implement new practices and procedures to improve efficiency across the department.
- Provide frequent, comprehensive patient updates to ensure seamless care for patients.
- Maintain cleanliness and a calm environment in exam rooms.
- Monitor medical supply inventory, and coordinate orders as needed.
Clinical Medical Assistant Vanguard Surgical
6/2007 – 2/2011 Salem, OR
Provided high-quality, efficient, and compassionate pre-op and post-op care for patients at an outpatient surgical facility.
- Assisted the staff of 4 physicians with medical procedures.
- Prepared and stocked treatment rooms.
- Interviewed patients and measured vital signs, weight, and height.
- Prepared patients for appointments.
- Scheduled and confirmed patient appointments.
- Cleaned and sanitized medical equipment per stringent guidelines.
Medical Assistant Externship Northwest Health Services
9/2006 – 6/2007 Salem, OR
Served a clinical rotation in a community health clinic.
- Pulled and filed patient medical records, per HIPAA guidelines.
- Verified insurance and processed patient copays.
- Created and updated patient charts.
- Organized lab results and fact sheets for patients.
American Association of Medical Assistants; Certified, 2007
Pacific Community College; AAS, Medical Assistant Studies, 2006
- MedTrack medical supply inventory software
- Microsoft Office
- Electronic Health Records maintenance
Like the other CMA resumes we’re reviewed, Pippa emphasizes patient care and great organizational skills, because those are the heart of he field. But because she wants to branch out and work in teaching as well as working in a medical office setting, she also emphasizes the skills that would make her successful there: training, mentoring, working with people. She uses her resume to show that she has experience working on projects outside of the usual medical assistant duties.
Pippa is also up front about her goal: she uses her leading statement as an objective to signal to the reader that she is looking to change roles, even though most of her experience is in one particular area.
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