<h3>Job Description</h3>
Job Description
 
At Smith Douglas Homes, we pride ourselves on being one of the fastest growing home building companies in the country. We are looking for a Warranty (Customer Service) Representative to join our team in the Huntsville, AL metro area. Smith Douglas Homes is proud to offer a competitive benefits package to our employees as well as a family type work environment.

Position Summary:
In this role, you’ll make good use of your well-honed interpersonal and customer service skills to assist our home buyers with their warranty claims. You’ll delight in the privilege of assisting families with resolving their questions and concerns related to their new home. Your ability to communicate professionally, with patience and empathy will result in a trusted and long lasting relationships with our buyers. Our mission at Smith Douglas Homes is to enhance the quality of people’s lives. What an honor it will be to play such a huge part in living our mission!

What you’ll do:
<ol>
<li>Review all incoming Customer Service requests.</li>
<li>Ensure emergency claims are handled expeditiously. </li>
<li>Meet with homeowners to troubleshoot concern and determine course of action. </li>
<li>Reach out to the SDH Trade Partner to schedule warranty work, as necessary.</li>
<li>Complete minor warranty work and perform routine scheduled warranty checks.</li>
<li>Communicate updates directly with Customers regarding course of action.</li>
<li>Confirm scheduling and inspect warranty work performed by Trade Partners.</li>
<li>Review invoices from Trade Partners for approval.</li>
<li>Conduct Quality Assurance inspection and acceptance walks.</li>
<li>Work with Trade Partners on any delinquencies to expedite completion.</li>
<li>“On call” service after hours on a rotating basis with other Warranty Representatives.</li>
<li>Provide guidance to staff on warranty process and guidelines.</li>
</ol>
Minimum Job Requirements:
Education: 
<ul>
<li>High School</li>
<li>Code Compliance courses and OSHA/Safety classes helpful</li>
</ul>
Licenses, Certifications, etc: 
<ul>
<li>Driver’s License (own transportation)</li>
<li>Builder’s License helpful.</li>
</ul>
Experience: 
<ul>
<li>Minimum of 2 years of customer service experience</li>
<li>1 year residential construction, punch out, or similar work</li>
</ul>
Technical/Professional Skills: 
<ul>
<li>Clear communication and exceptional interpersonal skills</li>
<li>Professionalism, Patience, Positive Outlook</li>
<li>Familiarity with residential home repair and construction</li>
<li>High attention to detail</li>
</ul>
Computer Skills: 
<ul>
<li>Microsoft Office</li>
<li>Internet</li>
<li>Ability to learn SMART (proprietary software)</li>
</ul>
We are an equal employment opportunity employer and a certified Drug Free Workplace.
About Smith Douglas Homes: New home builder, Smith Douglas was recently recognized by Builder Magazine as the 32nd largest builder in the Builder Top 100 Rankings. With over 40 years of industry experience, our mission is to enhance people’s quality of life, providing our customers with the opportunity to own a quality-built, value-packed new home. Through our proven, disciplined operations, we reduce costs and deliver quality craftsmanship, which translates into a well-constructed and affordable home.
We are proud to be a Certified Great Place to Work!
Our mantra: “It’s amazing what you can accomplish when you don’t care who gets the credit!”

Warranty Representative

<h3>Job Description</h3>
Job Description&nbsp;&nbsp;Warranty Field Representative
Signature Homes is a 100% employee-owned company operating in both Birmingham, AL and Nashville, TN. Our mission as a company is to enhance the lives of our homeowners by creating great communities, understanding their lifestyles, and providing a world class building experience. We are a company full of passionate, hard-working people that focus on teamwork, serving our customer, and constantly innovating our product.&nbsp;
Signature Homes is currently looking for a Warranty Representative in our Nashville, TN market. This is a "boots on the ground", field position located in Nashville, TN. The right candidate will have demonstrated success in solving customers concerns and delivering high levels of customer satisfaction in a very fast paced environment.
Responsibilities:
-Assess, schedule, and supervise warranty repairs for homeowners
-Ensure that all repairs are made to Signature Homes high standards
-Perform walk-thru with Homeowners to inspect all concerns
-Monitor and ensure that the repair schedule is maintained
-Perform minor repairs
Qualifications:
High School Diploma or GED
2+ years of construction experience or face to face customer service experience required
The person in this role will be self- driven, have strong attention to detail, and excellent time management skills. This person should also have the ability to interact with customers, sub-contractors, and builders in a professional manner, out in our communities.
 
 
PI65bcd5ab4bbd-25405-37476088

<h3>Job Description</h3>
Job DescriptionDescription:
Schell Brothers is Delaware’s largest private home builder with additional divisions in Richmond, Nashville, and Boise. Our mission is to bring happiness to ourselves and our homeowners by not only creating exceptional homes and communities but also providing an extraordinary home buying experience. Our employees are passionate about their jobs and believe in happiness, positivity and collaborating with others. We are looking to hire a Warranty Representative to join our team. 
 
The Warranty Representative (WR) isn’t stuck in an office. They are out in the field working on service request items and service orders while making sure they are completed in a timely manner. The WR coordinates the service orders with the homeowner and our trade partners. At times you may paint, drywall, fix light trim and do some carpentry work. Our goal is to find someone who will strive to treat homeowners with kindness and to ensure they are informing the homeowners of every step in the process.
 
Happiness is our number one priority and working at Schell Brothers is awesome! We work hard, but also get to enjoy sweet perks like: unlimited time off, generous benefits, and employee appreciation events. 
Requirements:
 Basic Qualifications: 
<ul>
<li>High school diploma or GED.</li>
<li>Valid driver's license.</li>
<li>Must be able to lift 50 pounds at times. </li>
</ul>
Preferred Qualifications: 
<ul>
<li>Previous experience including, but not limited to, quality assurance and customer care/warranty.</li>
<li>Resume demonstrates ability to function well in a high-paced environment.</li>
<li>Comfortable with technology and proficient with MS Office Products.</li>
<li>Positive and caring attitude.</li>
<li>Outgoing, professional demeanor.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>Able to collaborate with other Team Members.</li>
<li>Strong work ethic, reliable, punctual, and honest. </li>
<li>Ability to prioritize tasks.</li>
</ul>

<h3>Job Description</h3>
Job Description
The Technical Support/Warranty Representative provides dealer technical support and provides specific product information on all FES brand equipment. This person will be responsible for building and maintaining technical support procedures for FAYAT Cleantech Americas LLC (Cleantech) and delivering them to its Dealers in the Americas. This position will play an active role in the continual growth in the Americas Market and will help align processes for Cleantech.&nbsp;
 
It is expected that this individual will learn the product and its technical aspects in the Americas as well as the four factories in The Netherlands, Italy, France and England, and therefore is able to travel domestically and internationally.&nbsp;
 
<ul>
<li>5-10 years’ experience in the field working on industrial equipment, trade school education or other related field or significant technical industry experience</li>
<li>Some customer service or sales experience preferred&nbsp;</li>
<li>Hands on experience with mechanical engineering, hydraulics, pneumatics and electronics</li>
<li>Ability to read and diagnose schematics and drawings</li>
<li>Self-starter and self-motivated (entrepreneurial spirit)</li>
<li>Perseverance and drive to develop and improve processes&nbsp;</li>
<li>Strong quality orientation and high attention to detail.</li>
<li>Capacity to make sound decisions and to communicate clearly and concisely, both orally and in writing.</li>
<li>Ability to travel domestically up to 10% and internationally up to 5%</li>
</ul>
 
Compensation details: 70000-85000 Yearly Salary
 
PId551b1f0c229-25405-37946245

Technical Support / Warranty Representative

<h3>Job Description</h3>
Job Description
Company Description
Our mission at Bullfrog Spas is simple: Create peaceful lives. This mission is realized for customers through incredible products and services, but our mission also applies to us. At Bullfrog Spas we do our very best to make our own lives and those of our fellow team members peaceful. We're guided by the values of care, commitment, trust, and innovation. Committed team members and this values-driven culture have helped to make Bullfrog Spas the fastest-growing premium hot tub manufacturer in the world, one of Utah's premier brands, and an amazing place to work and grow in your career.
Bullfrog International designs and manufactures the world's only luxury hot tubs with the patented JetPak Therapy System. JetPaks are modular jetted spa seats that allow the user to customize, interchange and upgrade their hot tub's jetted massages at any time. Founded in 1996, Bullfrog International is headquartered in the greater Salt Lake City, Utah metro area.
Job Summary: 
We are seeking a motivated and detail-oriented team member to join our Product &amp; Customer Care team. This hybrid role provides technical support to our dealer network, assists customers through our e-commerce platform, and manages service scheduling for our factory retail locations. 
Key Responsibilities: 
<ul>
<li>Dealer Technical Support:
<ul>
<li>Provide phone and email support to dealers for technical troubleshooting on hot tubs and swim spas</li>
<li>Guide dealers through warranty procedures and proper diagnostics</li>
<li>Document and track support cases in our system to ensure resolution and follow-up</li>
</ul>
</li>
</ul>
<ul>
<li>E-Commerce Customer Support:
<ul>
<li>Respond to customer inquiries related to online orders, part compatibility, and general spa care</li>
<li>Assist with order tracking, returns, and product questions to ensure a smooth online experience</li>
<li>Collaborating with the e-commerce team to improve customer service workflows</li>
</ul>
</li>
</ul>
<ul>
<li>Factory Store Service Scheduling for Bullfrog Service Department and 3rd Party:
<ul>
<li>Coordinate and schedule service appointments for company-owned retail locations</li>
<li>Communicate with service technicians and customers to confirm availability and appointment details</li>
<li>Monitor and adjust the schedule to maintain efficiency and meet customer expectations</li>
</ul>
</li>
</ul>
Qualifications: 
<ul>
<li>Knowledge of hot tub systems and components preferred (training available)</li>
<li>Strong communication and problem-solving skills</li>
<li>Ability to manage multiple tasks and adapt in a fast-paced environment</li>
<li>Customer-focused with a positive and professional attitude </li>
<li>Proficient with scheduling software preferred, CRM systems, and Microsoft Office</li>
</ul>
Preferred Experience: 
<ul>
<li>Previous experience in spa or pool industry</li>
<li>Experience with warranty processing or e-commerce platforms</li>
<li>Bilingual (Spanish) a plus but not required</li>
</ul>
 Job Posted by ApplicantPro

Product Support and Warranty Representative

<h3>Job Description</h3>
Job Description
Company Overview:
Ashton Woods is more than just a home builder. From the sale of our first home in 1989 to recently being named Builder of the Year by Builder Magazine, our focus has always been on blazing new trails and pushing the boundaries of what is possible in homebuilding. Ashton Woods, the #1 private home builder in the United States, markets its homes through its two award-winning brands, Ashton Woods and Starlight Homes. The Ashton Woods brand is known for designing thoughtfully curated, inspired homes for people who love design. The Starlight Homes brand builds homes specifically for first-time homebuyers, offering affordable homes with well-executed designs and quality finishes for buyers looking to make the dream of home ownership a reality. The company’s commitment to innovation and continually evolving to meet the needs of the market is a key reason we are one of the most celebrated homebuilders in the nation, winning hundreds of national and local industry awards in product and community design, architecture, merchandising, sales, marketing, and customer service. We believe that what we accomplish together is greater than what we deliver individually. Our team members have inspired the shared values we embrace in all decisions and actions: Unwavering Integrity, Trail Blazing, Bold Action, Collective Compassion, and Unconditional Respect.
Headquartered in Atlanta, Georgia, Ashton Woods sells new homes in Atlanta, Austin, Charleston, Dallas, Houston, Myrtle Beach, Nashville, Orlando, Phoenix, Raleigh, San Antonio, and Tampa.
Position Overview:
The Customer Care Warranty Representative is responsible for all customers care functions with homeowners and vendors. Works in the field directly with homeowners and makes needed warranty decisions.
Duties and Responsibilities: (Including but not limited to)
<ul>
<li>Analyze trends in service work, warranty obligations in order to identify root causes of errors and possible solutions</li>
<li>Receive customer care requests, evaluate them, and respond appropriately with either repair work or sound explanation to homeowners regarding why repair work is outside the scope of AWH warranty program</li>
<li>Develop and implement a service work scheduling process which results in timely completion of needed warranty work</li>
<li>Maintain an effective working relationship with subcontractors</li>
<li>Develop and implement a process which allows service trends to be analyzed, root causes identified, and appropriate corrections made</li>
<li>Cross train with Construction staff as appropriate</li>
<li>Interface with customers in a way which results in highly satisfied homeowners</li>
<li>May function as AWH’s primary representative at assigned sites</li>
<li>Oral and written communications both internally and externally</li>
<li>Responsible to ensure that all service issues are resolved to homeowners’ satisfaction in the most cost-effective method</li>
<li>Analyze all warranty situations and make decisions promptly regarding solutions</li>
<li>Other duties as assigned by Manager</li>
</ul>
Qualifications:
<ul>
<li>Bachelor’s Degree with emphasis in Construction Management or similar degree preferred or equivalent years of direct, on-site construction or warranty service experience with production builder</li>
<li>High School diploma or equivalency required</li>
<li>A valid driver’s license and valid insurance for any motor vehicle used to provide transportation as required by the position</li>
</ul>
Skills and Knowledge:
<ul>
<li>Knowledge of Construction Standards and Methods</li>
<li>Conflict resolution skills</li>
<li>Computer literacy, proficiency with Outlook, excel, Word, Power Point, and ability to learn new programs as needed</li>
<li>Ability to review, analyze and interpret information as well as trouble-shoot to solve problems</li>
<li>Knowledge of business English and ability to communicate patiently and professionally with both internal and external customers both orally and in writing</li>
<li>Professionalism in both appearance and behavior required for working directly with homeowners</li>
</ul>
Experience:
<ul>
<li>Minimum of one-year direct experience in production building or warranty service</li>
<li>Construction or building industry experience mandatory</li>
<li>A minimum of 3 years Subcontractor Management experience</li>
</ul>
Typical Physical and Mental Demands:
<ul>
<li>Must be able to read, write, and speak fluently in English. Spanish language skills are helpful</li>
<li>Employees in the position are required to be able to hear and have vision sufficient to utilize all office equipment</li>
<li>Ability to walk, bend, crouch required in order to inspect areas that may require warranty service. Sanding for extend periods of time may be required</li>
<li>Use of hands and fingers is required to utilize standard office equipment</li>
<li>Requires occasional lifting up to 30 pounds</li>
<li>These physical requirements are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation will be made to enable individuals with disabilities to perform these functions if requested.</li>
</ul>
Working Conditions:
Work conditions vary in this position from a standard office environment to homes and construction sites. Work requires travel to off-site locations including the homes of our customers. Transportation is required; Safety concerns include dangers while driving.

Customer Care Warranty Representative

<h3>Job Description</h3>
The Customer Experience Representative II is the front-line contact for internal and external customers. This position is responsible for providing excellent customer experience regarding water heaters and part orders. Support is provided by accepting and processing orders, coordinating with the shipping, production, control, and warehouse teams to ensure fulfillment of customer requirements, and assisting customers with product selection, order tracking, problem resolution, and warranty questions via phone and email. This position will be onsite and serve our Raypak Division, located in Oxnard, CA.

Customer Experience Representative II

<h3>Job Description</h3>
Russell Tobin is seeking a Vendor Maintenance Representative for a well-known, major airline.
 
Job Title: Vendor Maintenance Representative
Location: San Antonio, TX
Job Type: Contract
Length: 4 Months
Hours: 40 hours/week
Pay Rate: $45.00 - $53.52 per hour
 
Job Description:
The Vendor Maintenance Representative reports to the Manager of Vendor Maintenance and is responsible for providing technical liaison between Company and vendors contracted to perform maintenance on Company fleet, and between Company and manufacturers, leasing companies, and other airlines.
 
Duties:
<ul>
<li>Administer contracts between Company and vendors for repair work performed on Company aircraft, engines, or components as required</li>
<li>Provide on-site liaison between Company and assigned repair agencies regarding all technical matters, delivery schedules, invoice discrepancies, warranty claims and disposition of Company owned materials.</li>
<li>Monitor work-in-progress to ensure that all vendor workmanship is of acceptable quality and that all work is accomplished in accordance with the specified work-scope, in compliance with applicable specifications.</li>
<li>Keep accurate records of discrepancies in sufficient detail to support request for procedural changes and claims for adjustment charges.</li>
<li>Maintain a thorough working knowledge of the maintenance agreements with assigned agencies and audit all invoices to ensure that billing is correct and in accordance with applicable terms and conditions.</li>
<li>Maintain an informed status of new developments in repair procedures and preventative actions to preclude maintenance problems.</li>
<li>Recommend changes to the maintenance programs and work specifications, based on experience with conditions found in Company equipment undergoing major maintenance.</li>
<li>Work with the Engineering Department to ensure that required technical information is provided on time and provide feedback regarding conditions found during the course of work accomplishments.</li>
<li>Apprise the Manager of Vendor Maintenance of any issues that may effect safety, quality, cost or schedule of Company aircraft while in vendor maintenance.</li>
<li>Authorize change sin the work-scope as dictated by changing conditions during maintenance and communicate proposed changes to the Manager of Vendor Maintenance.</li>
<li>Perform root-cause analysis of significant aircraft discrepant conditions either present on arrival of aircraft or resulting from work performed during maintenance.</li>
<li>Perform other duties as assigned by the Manager of Vendor Maintenance</li>
<li>Include SMS in your daily work habits, and remain current in the training requirements for SMS.</li>
<li>Access LMS database once every two weeks and complete assigned training in a timely manner, and maintain current qualifications.</li>
</ul>
 
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
 
Apply Today! If you are interested in the position, please email your resume to <a href="mailto:rob.vanriet@russelltobin.com" target="_blank">rob.vanriet@russelltobin.com</a> for immediate consideration.

Vendor Maintenance Representative

<h3>Job Description</h3>
This position is for "On Your Lot", meaning the job site locations will be throughout various counties in Maryland. The main office is in Annapolis, MD.
 
 
Under the direction of the Production Manager, the Residential Construction Superintendent will be responsible for the preparation, maintenance, and monitoring of construction in order to complete the assigned project (new home and/or renovation) on time and under budget, while maintaining the Company's high standards of quality and workmanship. The individual will also oversee and direct all trade partners and remedial work throughout the community.
 
Essential Duties and Responsibilities:
Essential duties and responsibilities include the following. Essential duties may vary according to region, area, or assignment. Other duties and responsibilities may be assigned.
<ul>
<li>Apply the Company’s vision, pledge, and guiding principles to every facet of responsibilities in an effort to improve our Company, while holding trade partners to those same standards.</li>
<li>Monitor and follow established Company safety procedures and ensure that all applicable OSHA field safety requirements are being complied with.</li>
<li>Overall coordination of home building operations and effective supervision of construction (e.g., build quality homes on schedule and within budget).</li>
<li>Supervise and oversee the coordination and ordering of construction materials and deliveries.</li>
<li>Understand subcontractor scopes of work and agreed upon timeframes.</li>
<li>Conduct in-line production inspections by performing daily inspections to assure completeness, quality construction and schedule remains on time. Immediately notify Trade Partner of deficient items found and determine when corrections will be made.</li>
<li>Prepare punch lists on homes and ensure completion by trade partners.</li>
<li>Interface with public and private utility companies and schedule inspections.</li>
<li>Update team members regarding status, as requested and as appropriate.</li>
<li>Oversee government inspections and utility installations to prevent delays in construction.</li>
<li>Conduct detailed inspections to ensure entire scope of Trade Partners work is 100% complete before authorizing payment.</li>
<li>Conduct Pre-Construction, Pre-Drywall, and Pre-Settlement Meetings.</li>
<li>Monitor and recommend ways to minimize construction “Variance Purchase Orders.”</li>
<li>Perform post-settlement warranty service including 30-day and 10-month inspections. Coordinate service for both.</li>
<li>Service customer from pre-construction through closing.</li>
<li>Monitor weekly construction schedules and forecast delivery dates.</li>
<li>Maintain a friendly, fair, and consistent posture with homeowners, while meeting and exceeding their expectations.</li>
<li>Various supervisory duties, including:</li>
<li>Coordinating, scheduling, and supervising staff personnel, trade partners, and suppliers.</li>
<li>Releasing materials.</li>
<li>Assisting in the evaluation of all new products, suppliers, and trade partners.</li>
<li>Attend trade partner performance meetings with the Purchasing &amp; Estimating Department.</li>
<li>Training Assistant Site Managers.</li>
<li>Evaluating trade partners and staff.</li>
<li>Various construction duties, including:</li>
<li>Ensuring the cleanliness of production units.</li>
<li>Monitoring soil erosion protection.</li>
<li>Reviewing individual Site Plans and Landscape Plans for correctness.</li>
<li>Inspect lumber, windows, trim and door materials upon delivery versus actual purchase order amounts ordered.</li>
<li>Daily inspection of every home under construction.</li>
<li>Ensure specs and models are walked / inspected at least once a week.</li>
<li>Various customer service duties, including:</li>
<li>Conducting Pre-Construction, Pre-Drywall, and Pre-Closing Orientation Meetings as directed by the Production Manager.</li>
<li>Returning all customer calls within 24 hours.</li>
<li>Miscellaneous duties, including:</li>
<li>Meeting with government officials, as required</li>
<li>Assisting the Director of Land Development in monitoring installation of improvements.</li>
<li>Performing rental unit maintenance on an as needed basis.</li>
</ul>
 
Job Qualifications:
To perform this job successfully, the Site Manager must be able to perform each essential job function and responsibility contained herein satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education and/or Experience:
Bachelor’s degree in Construction Management or three-to-five years of field supervisory experience; three-to-five years of construction experience (mandatory); ability to read blueprints; trade experience helpful.
 
Additional Knowledge, Skills, and Abilities:
<ul>
<li>Excellent verbal, written, organizational, planning, and supervisory skills are essential.</li>
<li>Ability to deal effectively with people within and outside of the organization, while being tactful and assertive.</li>
<li>Must be conscientious, loyal, and dependable.</li>
<li>Ability to prioritize and manage multiple projects, meet deadlines, solve problems, and make decisions under pressure.</li>
<li>Strong knowledge of the construction process.</li>
<li>Must be computer literate.</li>
<li>Must be a motivated, self-confident, self-starter with the ability to set goals, priorities, and work with little supervision.</li>
</ul>
 
Language Skills:
Ability to read, analyze, and interpret policies, contracts, journals, and financial reports. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write reports, proposals, correspondence, technical, and employee communication. Ability to effectively present information to employees, top management, customers, clients, public groups.
 
Mathematical Skills:
Ability to monitor, and apply budgets, costs, and other related accounting concepts to practical situations.
 
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several variables.
 
Physical Demands:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individual must have good eyesight, the ability to climb, and the ability to lift heavy objects.
 
﻿Work Environment:
The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the individual regularly works in outside weather conditions and is regularly exposed to fumes or airborne particles, as well as toxic or caustic chemicals common to an active construction site. The noise level in the work environment is usually loud.
 
 
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Employee assistance program</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>

Residential Construction Superintendent - Custom Homes & Renovations

<h3>Job Description</h3>
Russell Tobin is seeking a Vendor Maintenance Representative for a well-known, major airline.
 
Job Title: Vendor Maintenance Representative
Location: Spokane, WA
Job Type: Contract
Length: 4 Months
Hours: 40 hours/week
Pay Rate: $45.00 - $53.52 per hour
 
Job Description:
The Vendor Maintenance Representative reports to the Manager of Vendor Maintenance and is responsible for providing technical liaison between Company and vendors contracted to perform maintenance on Company fleet, and between Company and manufacturers, leasing companies, and other airlines.
 
Duties:
<ul>
<li>Administer contracts between Company and vendors for repair work performed on Company aircraft, engines, or components as required</li>
<li>Provide on-site liaison between Company and assigned repair agencies regarding all technical matters, delivery schedules, invoice discrepancies, warranty claims and disposition of Company owned materials.</li>
<li>Monitor work-in-progress to ensure that all vendor workmanship is of acceptable quality and that all work is accomplished in accordance with the specified work-scope, in compliance with applicable specifications.</li>
<li>Keep accurate records of discrepancies in sufficient detail to support request for procedural changes and claims for adjustment charges.</li>
<li>Maintain a thorough working knowledge of the maintenance agreements with assigned agencies and audit all invoices to ensure that billing is correct and in accordance with applicable terms and conditions.</li>
<li>Maintain an informed status of new developments in repair procedures and preventative actions to preclude maintenance problems.</li>
<li>Recommend changes to the maintenance programs and work specifications, based on experience with conditions found in Company equipment undergoing major maintenance.</li>
<li>Work with the Engineering Department to ensure that required technical information is provided on time and provide feedback regarding conditions found during the course of work accomplishments.</li>
<li>Apprise the Manager of Vendor Maintenance of any issues that may effect safety, quality, cost or schedule of Company aircraft while in vendor maintenance.</li>
<li>Authorize change sin the work-scope as dictated by changing conditions during maintenance and communicate proposed changes to the Manager of Vendor Maintenance.</li>
<li>Perform root-cause analysis of significant aircraft discrepant conditions either present on arrival of aircraft or resulting from work performed during maintenance.</li>
<li>Perform other duties as assigned by the Manager of Vendor Maintenance</li>
<li>Include SMS in your daily work habits, and remain current in the training requirements for SMS.</li>
<li>Access LMS database once every two weeks and complete assigned training in a timely manner, and maintain current qualifications.</li>
</ul>
 
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
 
Apply Today! If you are interested in the position, please email your resume to <a href="mailto:rob.vanriet@russelltobin.com" target="_blank">rob.vanriet@russelltobin.com</a> for immediate consideration.

2,323 warranty-representative Jobs