<h3>Job Description</h3>
At ExecOnline, we believe that leaders are within us and among us, which is why we strive to inspire others by creating a future-forward path. Our mission? To connect all leaders to their future potential. 
In partnership with the world's top business schools, we deliver career-enhancing programs for leaders and meaningful impact for enterprises. We're growing rapidly, and we're hiring passionate, diverse, mission-driven talent to grow with us. 
The VP of Account Management will play a critical role in managing a high-performing team and growing ExecOnline's renewable ARR, client retention and client expansion efforts. Reporting to our SVP of Sales, in addition to day-to-day team management, revenue responsibilities and forecasting, this leader will play a key role in partnering with key internal stakeholders to ensure the product meets the demands of our existing and future clients.
What you'll do: 
<ul>
<li>Successfully step in and close individual business when needed </li>
<li>Collaborate with the ability to motivate those around you to produce exceptional results in a remote-first environment</li>
<li>Demonstrate superb emotional intelligence and an eagerness to constantly build new skills as a manager and leader </li>
<li>Thrive in a growing and ever-changing fast-paced environment </li>
<li>Believe in and commit to maintaining a diverse and inclusive team environment </li>
<li>Influence product development based on customer feedback</li>
</ul>
What positions you for success:
<ul>
<li>2-5 years of successfully managing a growing account management or client success department/organization within a growing SaaS start-up.</li>
<li>Proven track record of exceeding revenue goals and managing a team against enterprise renewals. </li>
<li>Successfully coached and managed teams against cross-sell and upsell goals within active accounts through introducing new products and expanding access points for existing products. </li>
<li>Experience managing against metrics and KPIs related to account health and client service such as onboarding, activation, and adoption success</li>
<li>Experienced in forecasting weekly and quarterly revenue outlook against ARR and NRR goals. </li>
<li>Experience working with data regularly. Analytical skills and hands-on experience with CRM and sales tools to make strategic decisions and drive team performance</li>
<li>Has successfully implemented playbooks and has coached on process implementation in a fast-paced startup environment</li>
</ul>
At ExecOnline, we are committed to fair, equitable, and competitive compensation practices. The base salary for this role is 160,000-$190,000. During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience &amp; capabilities of each candidate. Sales roles will also be eligible for a performance-based incentive plan. 
WARNING - EMPLOYMENT OFFER SCAMS: We have been alerted to phishing schemes in which scammers may be posing as ExecOnline recruiters and issuing false offers of employment - either via LinkedIn, text, or directly over email. Please be aware that any official ExecOnline email communication will originate from an email address ending in "@execonline.com". Additionally, while our recruiters do contact potential candidates proactively via LinkedIn and we do occasionally partner with third-party recruitment agencies, no offer of employment will ever be made via LinkedIn or text, and all offers will be preceded by multiple formal conversations with recruiters and hiring managers conducted over Zoom. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official ExecOnline letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact <a href="mailto:recruits@execonline.com" target="_blank">recruits@execonline.com</a>.
Benefits, Perks, and Resources:
<ul>
<li>Accelerate your career: take any of our high-impact courses, for free </li>
<li>You'll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future </li>
<li>Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements</li>
<li>Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings</li>
<li>Community &amp; Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences </li>
</ul>
Commitment to diversity, equity, and inclusion is our ethos. We take diversity in hiring seriously, and encourage you to apply, even if you don't meet every bullet point to a "T." 
If you have a disability, or any other need that requires an accommodation, please reach out to the recruiting team - we're happy to help!

VP, Account Management

<h3>Job Description</h3>
Salary: $95,000 - 200,000
About Union Insurance Group: For more than two decades, Union Insurance Group has designed its policies to specifically meet the unique needs of labor organizations. We insure more than 6,800 labor organizations across the country ranging from small Locals to Internationals. In addition to our headquarters in Chicago, we also have offices located in Michigan and Washington, D.C.

Summary
Reporting to the Vice President for Business Development, the Account Executive will have overall responsibility for the retention and development of a specified book of agency accounts.  The Account Executive will work closely with an Account Manager and Customer Service Representative to service the agency accounts.  The primary focus of this position is building client relationships while delivering excellent client service including coverage and service consultation, account development, claims handling, account management and becoming integrally involved in the agency’s formal Stewardship Process. 

Principal Duties and Responsibilities:
<ul>
<li>Manage a book of agency accounts and is responsible for overseeing all aspects of servicing these accounts, including renewal business.</li>
<li>Execute UIG directed program requirements, service plan implementation and coordination for assigned accounts.</li>
<li>Provide direction and oversight to a service team which consists of an Account Manager and Customer Service Representative.</li>
<li>Responsible for developing new business and producing revenue through cross-sales to existing clients.</li>
<li>Works collaboratively with service team and across departments to accomplish production, retention, and customer service goals.</li>
<li>Travel to meet with clients, as needed, and provide assistance in the production of new accounts, when required.</li>
<li>Meet regularly with the service team, Account Executives and VP of Business Development, and attend agency meetings as requested.</li>
<li>Other duties as assigned.</li>
</ul>

Managerial/Supervisory Responsibilities:
There are no direct supervision responsibilities, however, within the service team the Account Manager and Customer Service Representative are accountable to the Account Executive and the Account Executive provides direction and oversight to the team regarding client engagement.  

Financial Responsibility and Dimensions:
Ensures direct client costs are in relation to revenue and/or relationship.  Monitors receivables and potential write offs.

Education and Experience:
<ul>
<li> P &amp; C Insurance client service experience approximating minimum 6 years with bachelor’s degree or 12-15 years with no post-secondary education. </li>
<li> Labor Organization experience can be substitute for insurance experience.</li>
<li> Ability to exercise discretion due to confidential nature of the work. </li>
<li> Ability to interact professionally with a wide range of constituencies, including clients, insurance companies and labor leaders. </li>
</ul>

Required Certifications/Licenses: 
<ul>
<li>Illinois Property and Casualty License</li>
<li>Certified Insurance Counselor expected within 3 years of employment </li>
</ul>

Other Required Skills and Abilities:
<ul>
<li>Strong organizational skills and ability to prioritize assignments.</li>
<li>Ability to build relationships.</li>
<li>Ability to self-manage and delegate responsibilities to others, providing oversight and direction to a team.</li>
<li>Ability to maintain composure and a friendly professional demeanor in a fast-paced office setting serving a wide-range of customers and companies.</li>
<li>Ability to work under pressure, handle multiple tasks simultaneously and meet deadlines.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Excellent organizational skills.</li>
<li>Ability to use remote technology for communication, presentation and development. Competent with MS Office products.</li>
</ul>

Benefits and Perks: • Health Insurance
• Dental and Vision Insurance
• Long Term Disability
• Life Insurance • 401K Retirement Plan • Insurance education and designation expense reimbursement • Incentives for obtaining insurance designation • Support for professional development

Union Insurance Group is an equal opportunity employer. Beyond insuring working families we are committed to giving back and supporting charitable organizations. For the 25 year anniversary staff are participated in 25 different volunteer opportunities. As an ongoing commitment UIG has proudly pledged $2,000,000 to Helmets to Hardhats, Labor of Love and Union Sportsmen's Alliance. In addition, each year the agency donates to St. Jude's Children's hospital during the holiday season.

Account Executive

<h3>Job Description</h3>
ValGenesis now seeks to expand its Learning Services Department. We’re a relatively new team at ValGenesis, and under the direction and guidance of our VP, Nancy Cattle, we continue to grow. Come join the dynamic, fast-moving team that’s architecting and building a world-class University for the ValGenesis offerings. In Learning Services, we have a direct impact on our employees, our partners, our customers, and the business by providing product, business process, and skills training for audiences around the globe, from colleagues to partners to client end-users. 
We are seeking a highly motivated and experienced US regional senior trainer to join our dynamic team. You will play a critical role in empowering our employees, clients, and partners to maximize their potential by providing comprehensive training on our software products. Your expertise in software applications and training methodologies will help bridge the gap between technology and users, ensuring effective utilization of our software solutions. You will wear many hats as you transfer knowledge via training and related activities. 
Responsibilities
Product Expertise: 
<ul>
<li>Learn our products and gain the expertise needed to train customers, partners, and internal staff. </li>
<li>Keep abreast of new software features and updates. </li>
<li>Learn our training methodology and how to deliver our training material. </li>
<li>Understand the services model and where training fits into it. </li>
<li>Answer learner questions through the University e-learning courses or live classes. </li>
</ul>
Training Preparation and LMS: 
<ul>
<li>Maintain our environment to offer hands-on during live/virtual classes. </li>
<li>Communicate effectively with the LMS administrator, clients, partners, and internal managers to coordinate training sessions and agendas, helping with testing in the LMS system. </li>
<li>Work with the LMS administrator to set up courses and confirm attendees. </li>
<li>Perform LMS feature research and recommend features to use. </li>
<li>Create customized training programs tailored to different user levels and roles, if required. </li>
</ul>
<ul>
<li>If travel is involved, coordinate details with the client or appropriate contact. </li>
<li>If training in a client’s environment, review their setup and plan the data needed for the training. If training in our training environment, prepare for user logins and class data. </li>
</ul>
Training Delivery: 
<ul>
<li>Present the training sessions, traveling to customer sites if required. </li>
<li>Present regular internal sessions to share product information and strengthen internal skillsets. </li>
<li>Be a University Expert, helping certify learners who are going through our certification process </li>
<li>Ensure training sessions are informative, interactive, and results-oriented. </li>
<li>Use technology such as polls or online quizzing to ensure interactivity and knowledge retention. </li>
<li>Adapt training methods to accommodate various learning styles and skill levels. </li>
</ul>
Live/Virtual Training Assessment and Feedback: 
<ul>
<li>Evaluate trainee progress and comprehension through quizzes, practical exercises, and feedback during live and virtual sessions. </li>
<li>Review survey evaluations for your products to suggest course improvements. </li>
</ul>
Instructional Design: 
Assist with Design 
<ul>
<li>Design course and lesson outlines using adult learning principles, keeping a relatable “story” in mind </li>
<li>Design each lesson and identify data to be added to the system to accomplish the lesson </li>
<li>Write clearly and concisely, in a consistent style and in compliance to our standards, effectively conveying the features of the system to the learner </li>
<li>Create certification and knowledge check questions as a guide to ensure the lessons teach what needs to be learned </li>
</ul>
Assist with Development 
<ul>
<li>Script the lessons and capture simulations using Captivate </li>
</ul>
<ul>
<li>Add slide notes and add captions in practices </li>
<li>Review for quality and standards, and proper English grammar and punctuation </li>
<li>Develop vILT/ILT instructor guides as needed </li>
<li>Store source and output files on SharePoint, taking care to name them properly </li>
<li>Keep the content current with new releases; define new topics to be incorporated </li>
<li>Create “What’s New” material </li>
</ul>
Professional Development:
<ul>
<li>Stay current on product enhancements and releases </li>
<li>Attend courses to enhance instructional design and trainer skills </li>
<li>Drive excellence within the team by promoting industry-leading practices and continuous improvement initiatives </li>
</ul>
Requirements
<ul>
<li>5+ years of classroom (vILT or ILT) experience training users on software </li>
<li>5+ years’ experience working in software companies, understanding the development life cycle and software development lingo and able to collaborate and communicate with product developers. </li>
<li>5+ years working with the ADDIE model and Adult Learning Principles. </li>
<li>Fluent in English </li>
<li>Ability to travel to present training </li>
<li>Experience in Life Sciences, in the area of validation </li>
</ul>
<ul>
<li>Experience creating well-received course agendas and course delivery feedback </li>
<li>Strong Instructional Design skills, including mind-mapping skills, writing “stories”, design learning flow, creating storyboards </li>
<li>A passionate, skilled, natural teacher; highly engaging, patient and committed </li>
<li>Ability to engage the audience and tailor your delivery to their unique needs, enabling optimal engagement and learning retention </li>
<li>Excellent interpersonal and relationship-building skills </li>
<li>Excellent written and oral communication skills </li>
<li>Strong time management and organizational skills, along with the ability to manage multiple priorities </li>
<li>Experience working in a multi-cultural, global organization </li>
<li>A commitment to customer success and cross-functional collaboration. </li>
</ul>
We’re on a Mission
In 2005, we disrupted the life sciences industry by introducing the world’s first digital validation lifecycle management system. ValGenesis VLMS® revolutionized compliance-based corporate validation activities and has remained the industry standard.
Today, we continue to push the boundaries of innovation ― enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations.
The Team You’ll Join
<ul>
<li>Our customers’ success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity’s quality of life, and we honor that mission.​</li>
<li>We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done.</li>
<li>We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward.</li>
<li>We’re in it to win it. We’re on a path to becoming the number one intelligent validation platform in the market, and we won’t settle for anything less than being a market leader.​</li>
</ul>
How We Work
Our Tampa office is hybrid. We believe that in-person interaction and collaboration foster creativity, and a sense of community, and is critical to our future success as a company. Our hybrid schedule is 3 days per week, within a reasonable commuting distance to our Tampa office.
ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.

Trainer

<h3>Job Description</h3>
Title: VP, Claims &amp; Customer Care Department: Operations Admin Support
Bargaining Unit: NBU Grade: N/A
Position Type: Exempt Hours per Week : 40

Position Summary
The VP, Claims &amp; Customer Care provides oversight, leadership, and strategic direction to Claims and Customer Care operations to achieve and maintain service excellence in accordance with Company guidelines, client needs, financial parameters, and regulatory requirements. 
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities
<ul>
<li>Oversees all aspects of claims, customer service and eligibility/enrollment operations to ensure client and member needs and expectations are consistently met; proactively addresses issues, concerns, or additional operational needs. </li>
<li>Develops and implements strategic and tactical plans to enhance claims handling, eligibility management, and customer service operations delivery to improve client retention and profitability.</li>
<li>Plans, controls, and coordinates claims, customer service, and eligibility/enrollment activity and workflow to maintain the highest professional customer service and technical standards.</li>
<li>Mentors, coaches, and trains leadership staff consistent with Company values and mission.</li>
<li>Develops staff through performance management, goal setting, training, and effective employee relations to ensure superior service is consistently provided. </li>
<li>Implements and monitors internal systems, policies, and procedures to ensure efficient and effective operations. </li>
<li>Oversees quality and quantity of work produced to ensure compliance with regulatory requirements and consistent delivery of client requirements. </li>
<li>Establishes key performance indicators with reporting on and analysis of operational metrics for claim, customer service, and eligibility/enrollment operations.</li>
<li>Prepares and distributes reports to stakeholders. </li>
<li>Partners with Client Services to resolve customer/client service issues and assists in the successful implementation of new clients and changes for current clients.</li>
<li>Oversees the management of expenses and labor allocations for assigned location to ensure operations remain within budget parameters; determines and implements appropriate course correction when needed. </li>
<li>Partners with Client Services to address and resolve service issues or escalations with clients; attends client meetings as needed. </li>
<li>Partners with information technology, project management, legal, finance, and other departments or teams to ensure compliant, efficient, and accurate service to clients.</li>
<li>Maintains communications and effective working relationships with management and staff, clients, government agencies, unions, participants, attorneys, and consultants.</li>
<li>Keeps abreast of industry changes affecting claims, customer service and eligibility/enrollment</li>
<li>Performs other duties as assigned.</li>
</ul>

Minimum Qualifications
<ul>
<li>
Bachelor's degree in a business-related field and twelve years of experience working in claims and customer service operations leadership roles.
</li>
</ul>
Or
<ul>
<li>Associate's degree in business-related field and twelve years of experience working in claims and customer service operations leadership roles. </li>
<li>Thorough knowledge of call center telephony, benefits, eligibility and claim adjudication principles, and reporting systems. </li>
<li>Experience with call metrics and analysis, staffing models, workforce management, medical/dental terminology and ICD-10 and CPT-4 codes</li>
<li>Experience in performance management according to call metrics. (KPI).</li>
<li>Strong business acumen and a good understanding of business strategy in the insurance or related industry.</li>
<li>Ability to effectively assess the long-term and short-term implications of decisions on the organization.</li>
<li>Professional maturity with proven success nurturing internal and external relationships.</li>
<li>Aptitude for creative, strategic thinking and experience executing process improvement measures. </li>
<li>Exceptional team player with the confidence and integrity to earn client and internal team confidence quickly.</li>
<li>Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities.</li>
<li>Proven ability to recruit, lead and motivate a team to balance staffing strength with profitability and growth.</li>
<li>Experience managing a successful remote workforce.</li>
<li>Exceptional analytical and problem resolution skills; ability to exercise independent, sound judgment.</li>
<li>Highly developed sense of integrity and commitment to customer satisfaction.</li>
<li>Ability to communicate clearly and professionally, both verbally and in writing.</li>
<li>Ability to effectively manage remote employees in diverse locations and regions. </li>
<li>Computer proficiency including Microsoft Office applications and tools. </li>
</ul>

Preferred Qualifications
<ul>
<li>Experience in a third-party administrator or health and welfare industry. </li>
<li>Thorough understanding of Taft-Hartley environment. </li>
<li>Master of Business Administration. </li>
</ul>
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.

Working Conditions/Physical Effort
<ul>
<li>Prolonged periods of sitting at a desk and working on a computer.</li>
<li>Must be able to lift up to 15 pounds at times.</li>
</ul>

Disability Accommodation
Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at <a href="mailto:recruiting@zenith-american.com" target="_blank">recruiting@zenith-american.com</a>, and we would be happy to assist you. 

Zenith American Solutions
Real People. Real Solutions. National Reach. Local Expertise.
We are currently looking for a dedicated, energetic VP, Claims &amp; Customer Care with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. 
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.
We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!
We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!
Internals to Apply:
If you meet the minimum qualifications and are interested in applying for the above position, please submit an application. All applications must be received by 5:00 pm on the Internal Posting Deadline listed above in order to be considered prior
Job Posted by ApplicantPro

VP, Claims & Customer Care

<h3>Job Description</h3>
SalesIntel's team of talented account managers apply their positive energy, competitive spirit, personal drive and track record of success to execute the company's customer success strategy. You will work with new and existing customers to provide them the SalesIntel services that meet their strategic goals. Working with a defined book of named accounts, this role proactively engages with those targeted companies to fulfill our mission to empower revenue teams with the highest quality data intelligence solutions and an unparalleled client experience to drive their growth. 
Key Responsibilities
<ul>
<li>Develop and maintain business within existing accounts, manage complex sales situations and sales campaigns in partnership with your director and VP</li>
<li>Meet or exceed quota for assigned renewals and expansion</li>
<li>Upsell and leverage business from new and established customer relationships</li>
<li>Effectively identify customer needs, engaging internal technical resources as required</li>
<li>Create customer presentations, quotes/proposals, and Quarterly Business Reviews (QBRs)</li>
<li>Drive product adoption and build return on investment cases for customer retention</li>
<li>Manage full customer lifecycle communication and education</li>
<li>Execute launch plan to get all off-cycle new users trained and customized</li>
<li>Respond to customers questions, collect feedback for internal teams</li>
<li>Nurture and create champions and evangelists for case studies, referrals, and testimonials</li>
<li>Conduct high-level conversations with C-Level and VP-level executives to address business needs as well as have conversations and trainings with end-users</li>
<li>Utilize solution-selling techniques to effectively guide through renewal and upsell processes to close</li>
<li>Utilize Salesforce CRM and ChurnZero to provide timely and accurate sales activity tracking and status updates</li>
<li>Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions</li>
<li>Forecast sales activity and revenue achievement while creating satisfied customers</li>
<li>Resolve client issues in a timely and thorough manner; escalate issues as appropriate</li>
<li>Stay informed about product line, competition and industry trends that may impact client business activities</li>
</ul>
Qualifications 
<ul>
<li>2+ years of Account Management experience in a Technology company</li>
<li>Direct SaaS/Cloud selling experience</li>
<li>Selling experience via SaaS video or web conferencing solutions</li>
<li>Inbound sales experience</li>
<li>Presence and proficiency in social media such as LinkedIn preferred</li>
<li>Excellent presentation and communication skills in English</li>
<li>Strong collaboration and relationship-building skills</li>
<li>Business forecasting, pipeline development and management skills are required</li>
<li>A proven track record of closed sales, client satisfaction and teamwork</li>
<li>Must have strong verbal skills with consultative professional business acumen</li>
<li>Must be detail oriented, organized, ethical, responsible and self-motivated</li>
<li>Salesforce CRM experience mandatory</li>
<li>Strong Internet research skills with excellent PC literacy with Google Suite</li>
<li>BA/ BS or equivalent professional experience</li>
</ul>

Flexible work from home options available.

Account Manager

<h3>Job Description</h3>
Salary: $20-$24 per hour


Traveling Leasing Consultant

Location:  Coastal properties in SC and NC


Summary
A Leasing Consultant is the company's first impression to potential and current residents. Responsible for all sales activities, from lead generation through close. This includes generating and handling incoming prospect traffic, touring available inventory, qualifying applicants and renewing second generation leases. Ensures the successful leasing of apartments by adhering to community policies and procedures during the application process (e.g., qualifying potential residents, verifying applications). The Multi-Site Leasing Consultant will play an instrumental role in nurturing the relationship with the residents throughout their residency by providing high quality customer service. Must be flexible and able to work at any property on a varied schedule, including weekends and some holidays as required.


I.ESSENTIAL DUTIES AND RESPONSIBILITIES

<ul>
<li>Demonstrate strong sales skills to both internal and external customers</li>
<li>Manage the sales process from start to finish to achieve sales goals</li>
<li>Ensure that all sales leads via telephone, walk in traffic, internet leads, etc. are followed through until considered “lost” or "closed".</li>
<li>Find qualified leads through referrals, networking, company supported advertisement and outreach marketing efforts</li>
<li>Answer questions and tour apartment homes to determine the needs of potential residents</li>
<li>Close the sale/renewal by effectively communicating the value of the community and NHE’s commitment to delivering a quality living environment and home</li>
<li>Assist with training of new Leasing Consultants</li>
<li>Assess leasing concerns on struggling properties and suggest a corrective course of action</li>
<li>Demonstrate customer service skills to both internal and external customers</li>
<li>Travel to any conventional property in the portfolio at the request of the VP.</li>
<li>Use customer service skills to take resident requests, address resident concerns and resolve them effectively and efficiently</li>
<li>Help plan, schedule, organize and communicate resident functions as needed to promote resident retention and increase resident satisfaction</li>
<li>Participate in social media marketing to obtain traffic and assist with brand management</li>
<li>Utilize tools and resources to assess community’s market position in surrounding sub-market to maintain the advantage above the competition</li>
<li>Prepares and assists with all leasing paperwork in a timely and accurate manner</li>
<li>Maintain professional demeanor at all times</li>
<li>Use exceptional multi-tasking skills to streamline processes and effectively manage daily tasks</li>
<li>At the VP or Regional Managers' direction responsible for other administration functions including but not limited to accounting and payroll related functions</li>
<li>This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team.</li>
</ul>


II.KNOWLEDGE, SKILLS AND ABILITIES

<ul>
<li>Sales-minded individual with attention to detail</li>
<li>Self-motivated with the ability to take initiative without instruction</li>
<li>Able to troubleshoot and develop a effective course of action</li>
<li>Excellent communication and follow-up skills via email, text, writing and phone</li>
<li>Positive attitude, strong work ethic and reliable</li>
<li>Microsoft Office including Word, Excel and Outlook</li>
<li>Excellent follow-up skills via email, text, writing and phone</li>
<li>Positive attitude, strong work ethic, reliable and self-motivated</li>
<li>Must have the ability to work with little direction maintaining confidentiality and professionalism</li>
<li>Multi-task and be a team player.</li>
<li>Strong communication skills with outgoing personality.</li>
</ul>


III.SUPERVISORY RESPONSIBILITIES

None


IV.QUALIFICATIONS

<ul>
<li>Leasing, sales, and/ or customer service experience is desired.</li>
</ul>


V.EDUCATIONAL AND/OR EXPERIENCE

High School Diploma or equivalent required. Some college preferred. At a minimum, 2 years related experience and/or training; or equivalent combination of education and experience. Good communication skills and an ability to interact with a wide range of people.
 

VI.LANGUAGE/MATHEMATICAL/REASONING ABILITY

Ability to generate reports, business correspondence. Effectively present information and respond to questions from clients, customers, and the general public. Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must be able to apply common sense understanding and carry out instructions furnished written and verbally.
 

VII.PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
 

VIII.WORKING CONDITIONS AND ENVIRONMENT

While performing the duties of this job, the employee primarily works indoors from the NHE, Inc. on-site Leasing office. The employee will regularly work in a highly mobile environment in performance of the above duties and responsibilities. The noise level in the work environment is usually moderate.


IX.POLICIES AND PROCEDURES

The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.

 
BENEFITS

All full-time employees are eligible to participate in our benefits program.  NHE offers:

<ul>
<li>HDHP Health Insurance Plan</li>
<li>PPO Health Insurance Plan</li>
<li>Vision Insurance</li>
<li>Dental Insurance</li>
<li>Short-Term Disability</li>
<li>Long-Term Disability</li>
<li>Group Life Insurance</li>
</ul>
<ul>
<li>Health Savings Account (offered for HDHP plan)</li>
<li>Flexible Spending Account (FSA)</li>
<li>Employee Assistance Program (EAP)</li>
<li>401k Retirement plan</li>
<li>12 Paid Holidays (includes Birthday Holiday)</li>
<li>Up to 130 hours of PTO</li>
</ul>


About NHE, Inc.

As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.

Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.


 EOE

Traveling Leasing Consultant

<h3>Job Description</h3>
Salary: 
The Company

Databox, a profitable and growing $8M ARR SaaS company is looking for a VP Marketing to lead marketing and join our senior management team. 
We need a strong leader to help us fulfill our mission of helping millions of companies improve their business performance through better use of data. 
This role represents a huge opportunity for the right candidate to be part of a great growth story, given our current traction and that our product is the only affordable software available that lets companies visualize, monitor, benchmark, forecast and report performance with data that's pulled from hundreds of other tools. 
The Role

Although a 10-year old company, this is a ground floor opportunity. 

We’ve built one of the lowest customer acquisition cost (CAC) funnels in SaaS through our scrappy investments in SEO, content co-marketing and product-led growth. But, up until now, the majority of our resources have been invested in product development and customer success. 
Now, with an award-winning product, raving customers, established upgrade paths and increasing market demand, we’re at a stage where investments in marketing get us a quick payback while maintaining strong unit economics. 

This person will jump in to manage the current teams, as well as add new team members to scale up current initiatives and expand our marketing channels and tactics. 

The Marketing Team 

On day one, you’ll assume responsibility for three teams: a content and co-marketing team, a growth team focused on PPC and our product marketing team. 
Our marketing team is currently small (8 people) but mighty, generating ~6,500 signups for our free product per month (from 250k organic website sessions), while helping to improve results across the entire customer lifecycle.  
We have primarily achieved this high volume of organic traffic through a unique approach to our content strategy where we gather, analyze and publish data through surveys and benchmark studies. This also allows us to cover a wide range of topics – all relevant to our product and users – since we’re tapping into the collective knowledge of our audience and customers. We turn this traffic into a large number of signups by offering free dashboard templates and a free-forever product. 

Reporting directly to the CEO, you’ll work closely with our Co-Founder, VP Sales &amp; Services, VP of Product, Director of RevOps and the rest of the management team to to align our company and marketing strategies, manage and lead the marketing team, and be accountable to execution and results of ongoing marketing activities and new growth projects
As our marketing efforts continue to grow, we need someone to help us run and scale our existing processes, brainstorm and manage new strategies with our executive team, and help us drive performance of the business.
The Responsibilities

You’ll lead the marketing function. Responsibilities include leading the strategy, planning, research, creation, execution, and results of our marketing across the full life cycle, including: building and engaging our audience to create demand, generating signups, educating and nurturing free users, customers and partners in order to drive product adoption, sales, retention and upgrades. 

<ul>
<li>Build and lead a high-performing marketing team, including internal team members and specialized consultants, when necessary. </li>
<li>Align marketing goals to company goals and be accountable for achieving them. </li>
<li>Work collaboratively with product leadership to refine, improve and expand product-market fit, product positioning and promotion. </li>
<li>Monitor, report, forecast and improve results from all marketing activities. </li>
<li>Prioritize marketing projects and channels and allocate resources to balance short-term and long-term impact.</li>
<li>Participate in the quarterly and annual planning of the company’s objectives</li>
</ul>

The Skills

<ul>
<li>5+ years of marketing leadership experience in one or more high-growth B2B SaaS companies, ideally as a VP of Marketing or Marketing Director. </li>
<li>Proven experience collaborating with internal stakeholders to prioritize deliverables that best align with the company's global strategy and Objectives &amp; Key Results (OKRs)</li>
<li>Strategic, data-obsessed, analytical mindset, with an ability to make complex decisions. Strong analytical skills and experience with marketing data an absolute must. </li>
<li>Proven project management skills.</li>
<li>Experience in developing, building, and scaling marketing teams in a high-growth environment.</li>
<li>Exceptional English writing, speaking, and communication skills.</li>
<li>Experience with content management systems (CMS) like WordPress, marketing automation platforms like HubSpot Marketing, email marketing software, and market research tools like SurveyMonkey.</li>
<li>Highly motivated team player with the ability to develop and maintain collaborative relationships with all levels within the company as well as external partners. </li>
</ul>

The Benefits:

We encourage our employees to challenge themselves, learn from each other, grow in their roles, and balance their work with life.  We offer competitive compensation, an opportunity for personal and professional development, and a positive team atmosphere.

Databox is a remote-friendly company with over 100 team members working across the globe. Our team and customer base is distributed globally across several countries with concentrations of team members in Slovenia (Ptuj and Ljubljana), the U.S., (Massachusetts and Pennsylvania), and Serbia (Novi Sad and Belgrade), so this is an opportunity to work in a company with a flexible schedule and location. We offer access to a co-working space in Ptuj, Slovenia. 

If you think we might be a match, send us your CV and a short explanation of why you think you are the right person for this position.
remote work

VP, Marketing

<h3>Job Description</h3>
RoomOne Solutions is a unique nationwide provider bridging the gap between product and service in the Packaged Terminal Air Conditioner (PTAC) market. We are a solutions provider at scale offering 1) sale of new and refurbished PTACs, 2) installation of PTACs, and 3) removal and recycling of used PTAC units. We serve a growing pool of valued customers, ranging from large brands to independent small-business owners, across the hospitality, managed care, and residential apartment markets.  We handle the removal and recycling of used PTACs for thousands of owned properties across the US, processing tens of thousands of units annually. Our facility in Knoxville, TN is EPA certified and keeps hundreds of tons of waste out of landfills each year.
RoomOne Solutions is looking for a VP of Enterprise Sales and Marketing to lead its sales, marketing, and vendor management functions. Reporting directly to the President, the Vice President, Enterprise Sales &amp; Marketing will drive the sales team’s commercialization strategy. We are looking for an individual experienced in setting up and maintaining a robust sales organization, ready to accelerate the revenue growth of a high potential company. This commercial leader will be responsible for end-to-end sales, lead generation and management, marketing initiatives, customer service call center operations, and vendor negotiations / relationship management.  As a member of the RoomOne executive team, the VP of Enterprise Sales and Marketing will be a key voice in senior leadership meetings, offering ideas, insights and recommendations on company policies, processes, customer service, new business opportunities, and other topics that improve company results. 
Key Responsibilities 
<ul>
<li>Create comprehensive sales strategies, focused on earning new business at the rate necessary to meet aggressive short-term and long-term growth goals. </li>
<li>Build, develop, and manage a high-performing sales organization that consistently achieves ambitious targets. Rigorously measure team’s performance and adjust where necessary.</li>
<li>Continually build, improve, and optimize systems, processes, tools, teams, and activities that profitably and sustainably grow RoomOne’s revenue, earnings, customers, and value.</li>
<li>Help define and drive RoomOne’s overall business vision and strategy, and execute in collaboration with other key executives and departments. </li>
<li>Implement and manage sales forecasting processes that provide accurate predictions into future revenue performance. Ensure forecasting efforts are appropriately integrated with other planning processes within the company. </li>
<li>Oversee and direct market research, competitor analyses, and customer service and retention monitoring processes and initiatives. Ensure customers hear a unified and singular message about the company’s products, service, and quality. Identify and develop new product and sales channel opportunities. </li>
<li>Manage OEM supplier relationships, negotiating standard terms, product costing, and other vendor economics, all the while opportunistically pursuing strategic initiatives with OEM vendor base. </li>
<li>Drive execution and operational excellence. Translate strategic priorities into operational reality; aligning communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results. </li>
</ul>
To be clear, this is a player-coach role. Your high level of enthusiasm for developing and managing members of the sales team must be matched by your enthusiasm for independently prospecting and closing deals.  Additionally, this role includes a high degree of autonomy and self-direction.  You will be expected to apply initiative and high judgment to make sure the “right stuff gets done” to hit sales team and company objectives.  Overall, if you are seeking an impactful leadership role within a growing company working with colleagues who are building something special, this is the opportunity for you.  
Minimum Requirements 
<ul>
<li>BS in Sales &amp; Marketing, Business Administration or related field experience. </li>
<li>6+ years in sales, channel management, account management, or related role. Possess a deep understanding of sales principles and practices. </li>
<li>Strong experience and technical skills with sales and marketing strategy development and execution, business and market development, market research and planning, and promotions/advertising. </li>
<li>Demonstrated track record of successfully leading complex sales negotiations, enabled by well-developed strategies and adroit problem-solving skills. </li>
<li>Strong people management experience and skills in effectively leading high-performing sales teams. Demonstrated record of leading employees through effective hiring, training, mentoring, and coaching. </li>
<li>Exceptional organizational and prioritization skills with the ability to perform under pressure in an efficient and economical manner. </li>
<li>Strong experience with CRM tools and applications. </li>
<li>Direct experience with supplier management and procurement/sourcing. </li>
<li>Excellent oral and written communication skills. </li>
</ul>
Preferred Requirements 
<ul>
<li>Master of Business Administration degree. </li>
<li>Experience in the commercial heating and cooling industry. </li>
<li>Experience directly managing customer service call centers. </li>
<li>Ecommerce experience. </li>
<li>Experience in a small business, privately owned business, or Private Equity (PE) environment is advantageous.</li>
</ul>
This position is remote but we are willing to provide relocation assistance for candidates interested in residing in Knoxville.
Base salary will range from $160K-$190K with OTE around $235K+ (not including profit share).
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jvTgI1faW7

VP of Enterprise Sales and Marketing

<h3>Job Description</h3>
Classification: Exempt
Reports to: VP of Operations
The District Manager will support multiple locations and deliver the company vision through the ownership and accountability for top line sales, profitability, management development, efficiency in meeting production quotas, and delivering key metrics in customer service. The DM will also work in concert with company objectives and policies as well as local, state and federal guidelines in executing initiatives.
Responsibilities and duties:
<ul>
<li>Works through the store manager to focus the store teams on the right priorities</li>
<li>Collaborate with leadership team to hire, train, coach and develop to improve store manager and location performance</li>
<li>Identify and develop successful store operating plans and strategies to drive sales, production and budgeted profit goals and optimize performance expectations</li>
<li>Identifies and manages the execution of store business plans that drive key performance indicator results and that maximize business opportunities.</li>
<li>Support and drive new operational initiatives to ensure successful implementation and sustainability of such processes</li>
<li>Maximizes store performance through consistent and effective problem-solving, coaching and feedback, reporting and follow-up</li>
<li>Achieve ideal staffing standards for all levels of their organization through proper recruiting, hiring and retention practices in addition to development of internal personnel</li>
<li>Be a role model for all team members demonstrating actions consistent with the values and mission of the company while continuously working to improve and sustain our family culture</li>
</ul>
Key job duties:
<ul>
<li>Maintains high level of Merchandise and Floor presentation to company standards</li>
<li>Support the company vision and mission statements and implement the strategies necessary to achieve them</li>
<li>Oversee primary facets of all operational components including the collections process, production performance and retail sales</li>
<li>Travel to store locations and lead store management in the planning, implementation and execution of merchandising and operations initiatives </li>
<li>Oversee that all stores are providing the customer service that meets or exceeds the company standards and customer expectations</li>
<li>Maintain high standards of store imaging and merchandising ensuring that all stores are clean, well-stocked, staffed to ideal, and ready for business</li>
<li>Accountable for building store sales and gross profits through implementation of corporate merchandising policies, procedures and programs</li>
<li>Support and enforce all company policies, and local, state and federal laws and regulations</li>
<li>Assure that personnel processes (hiring, training, associate evaluations, employee discipline and termination actions) are handled in a timely manner, and in accordance to company policy and HR.</li>
<li>Maintain working relationships with associates to support the open door policy</li>
<li>Serve as a proactive leader of the operations team, evaluating and implementing new concepts in the stores</li>
<li>Coach and develop associates for growth and promotion to maintain a high quality staff</li>
<li>Partner with all departments including Accounting, IT, Risk Management and Human</li>
<li>Resources to execute initiatives as designed</li>
<li>Supervise and coach direct reports in the performance of their duties; completes performance reviews and provides feedback and development opportunities to direct reports</li>
<li>Must be able to perform the essential functions of this position with or without reasonable accommodation</li>
</ul>
Primary Leadership Competencies:
<ul>
<li>Problem Solving – ability to identify root causes and resolve</li>
<li>Integrity – maintains high standards in all activities</li>
<li>Collaboration – able to work with and through others</li>
<li>Interpersonal – comfortable interacting with customers and hourly employees</li>
<li>Performance Management and counseling</li>
<li>Follow-through – meets commitments</li>
<li>Change Management and Communication</li>
<li>Communication – strong verbal and writing skills</li>
<li>Technical expertise – knows and understands</li>
<li>Leadership – demonstrate by example</li>
<li>Coach and Develop people – foster a training and development culture</li>
<li>Multi-Tasking – ability to effectively handle multiple initiatives concurrently</li>
</ul>
Education and Experience:
<ul>
<li>At least 5 years of experience in a retail or thrift environment, preferably with a big box chain.</li>
<li>At least 2 years’ experience as multi-unit supervisor</li>
<li>Strong financial and Productivity report acumen</li>
<li>Excellent verbal and written communication</li>
<li>Ability to travel independently up to 75&gt;#/li###</li>
</ul>

District Manager

<h3>Job Description</h3>
Salary: $110,000-$130,000
Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. We have experience and expertise in a diverse range of therapeutic areas and focus on innovative, technology-enabled solutions that allow our clients to focus on their core strengths. For early phase studies through Phase III clinical trials, our experienced team delivers high-touch services and technology to ensure the safety of all stakeholders across the clinical research community with an emphasis on ethics, compliance, and innovation. 

Job Title: Customer Success Manager                           
Location: USA - Remote                 
Function: Customer Success                         

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Sitero is seeking a highly motivated and strategic Customer Success Manager (CSM) to play a pivotal role in supporting Sitero's global customer base. The Customer Success Manager is responsible for deploying Sitero’s Customer Success strategy as set forth by our President and VP of Customer Success. This position will primarily be the bridge between customer and Sitero in driving the ‘customer experience’ process from RFP through account renewal and management. We at Sitero believe in providing our customers with a White Glove level of customer service, therefore you will play a pivotal role in the blueprint of this department. The role is a bridge that connects Sitero’s Clinical and eClinical service and technology offerings across our existing customer base. Working cross-funcitonally both internally and externally, this role is responsible for managing all our customer relationships to ensure customer satisfaction and account growth objectives are achieved. Through this process you will ultimately drive net-new business for Sitero by driving existing customer relationships forward.

RESPONSIBILITIES
<ul>
<li>Customer Onboarding : Oversee the onboarding process for new and existing customers, ensuring a smooth and efficient implementation of Sitero working closely with the implementation and delivery teams to maximize Sitero's impact and delivering undisputable operational impact.</li>
<li>Customer Retention &amp; Expansion : Drive efforts for customer retention and expansion by identifying opportunities for upselling and cross-selling. Collaborate with the sales team to identify growth possibilities within existing accounts and formulate strategies to enhance customer lifetime value. Support management of RFIs/RFPs, vendor qualifications and audits for existing accounts.</li>
<li>Issue Escalation &amp; Management: Ensure appropriate internal stakeholders are engaged in issue resolution. Serve as point of contact with customer on escalated issues.</li>
<li>CSAT and Customer Feedback: Gather formal customer feedback and Customer Satisfaction (CSAT) scores. Escalate identified issues and facilitate issue resolution to ensure CSAT objectives are achieved. </li>
<li>Contract Management: Management of all Change Orders and Renewals for existing customer base, in coordination with Contracts team and customer. </li>
<li>Product Roadmap Communication: Communicate product enhancements and release dates to customers, in coordination with Product Management. Facilitate demo of product enhancements to customers.</li>
<li>Cross-functional Collaboration: Collaborate closely with other departments, such as sales, marketing, product management, delivery and support, to ensure a seamless customer experience. Share customer insights, feedback, and success stories to contribute to product development, marketing initiatives, and overall company strategy.</li>
</ul>
EDUCATION AND EXPERIENCE REQUIRED:
<ul>
<li>Minimum of 5 years working for a Contract Research Organization (CRO), Life Sciences technology company or Pharmaceutical / Biotech organization</li>
<li>Previous experience in a Customer Success or related sales / commercial role </li>
<li>4 -year degree from an accredited college or university required</li>
<li>Strong interpersonal, communication, and presentation skills</li>
<li>Self-starting, take initiative personality</li>
<li>Highly organized</li>
<li>Team Player attitude</li>
<li>Previous experience managing a team of direct reports required</li>
</ul>
COMPENSATION &amp; BENEFITS:
Sitero proudly offers an impressive compensation package and benefits, including a competitive salary, Variable pay, paid time off, and healthcare and retirement benefits.

EMPLOYMENT TYPE:
Full Time, Permanent

COMMITMENTS:
<ul>
<li>Standard Hours 40 hours per week, one hour lunch, Monday – Friday. Additional hours as needed.</li>
<li>Willing to work in shifts as and when needed.</li>
</ul>
DISCLAIMER: 
Sitero is an equal opportunity employer and welcomes all job applicants.  All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
remote work

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