field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

Warren Wilson College seeks a Vice President for Finance &amp; Administration/CFO Click here to view position profile: <a href="https://summitsearchsolutions.com/wp-content/uploads/2023/03/WarrenWilson_VP_FinanceAdmin_CFO_Profile.pdf" target="_blank">https://summitsearchsolutions.com/wp-content/uploads/2023/03/WarrenWilson_VP_FinanceAdmin_CFO_Profile.pdf</a> Location: Asheville, North Carolina
The Position: The Vice President for Finance and Administration/CFO (VPFA) reports directly to the President and is a key member of the President's leadership team. The VPFA must understand and be supportive of the mission of the College and be comfortable working transparently in partnership with the President, other administrative leaders, staff and faculty, and the Board of Trustees in an environment that embraces shared governance and values collaboration. This VPFA is also responsible for the fiscal integrity and operational efficiency of the institution. The VPFA oversees the offices of accounting and finance, information technology, human resources, facilities, public safety, conferences and rentals, Swannanoa Gathering, and dining services.
An Opportunity for Visionary Leadership Like many liberal arts colleges and universities, Warren Wilson College is facing challenges arising from current social, political, financial, and demographic realities. Successful navigation through these challenges requires independent colleges to move beyond conventional models that rely heavily on student tuition to fund the crucial work of higher education. The VPFA will partner with the President and other key stakeholders to leverage Warren Wilson’s unique strengths, develop an innovative plan for growing the College’s resources, and facilitate the transformation necessary to preserve the College’s distinctive mission and secure its future for generations of students to come.
The College’s VPFA must, therefore, have a distinctive set of key attributes and skills. The VPFA will:
<ul>
<li>Share the commitment of President Fernández to the mission and social impact of Warren Wilson College and will be his thought partner in developing a new strategic plan and executing a path to financial sustainability for the College.</li>
<li>Be a quick study and a strong communicator, able to comprehend, in their totality, the institution’s finances and to communicate effectively about them to the Board and shared governance groups, creating understanding and support for the College’s financial strategy and needed decisions.</li>
<li>Be able to build and present budget models that reflect possible choices and projected results, basing models on variables like enrollment, tuition revenue, tuition discount, net tuition, student retention, auxiliary income, philanthropic giving, facilities costs, employee costs, and program costs.</li>
<li>Possess acumen to assist the President by developing financial pro formas to support evaluation of current programs, proposed new programs, and potential revenue-generating initiatives and partnerships with for-profit entities.</li>
</ul>
Responsibilities: Strategy and Financial Leadership:
<ul>
<li>Serve as a member of the President’s Cabinet and advise the President and other key members of the leadership team on financial planning, budgeting, cash flow, investment priorities, and policy matters.</li>
<li>In collaboration with the President and administration develop new revenue sources to support the mission of the College.</li>
<li>Serve as the main financial liaison to the Board of Trustees and the Administration and Finance, Investment, Audit, and Building and Grounds Committees. Effectively communicate and present critical financial matters to the Board and its committees.</li>
<li>Gain the trust of administration, staff, and faculty by effectively communicating with the campus about financial issues.</li>
<li>Develop and execute a long-range financial plan for the institution that works to maintain the fiscal health of the College while simultaneously allowing for strategic growth.</li>
</ul>
Operations:
<ul>
<li>Partner with the President of the College and the Vice President of Enrollment and Marketing in developing strategies that work to increase undergraduate net tuition revenue.</li>
<li>Review the operations of the College to ensure that they are efficient and effective and determine if there are areas that can be reengineered in ways that will allow for greater economies of operation.</li>
<li>Direct and manage the assets of the College and develop and maintain systems of internal controls to safeguard financial assets of the College.</li>
<li>Guide annual budgeting process and produce financial, expense and budgeting reports.</li>
<li>Arrange for the preparation of the audited financial reports by external auditors.</li>
<li>Oversee the management of Information Technology, including critical infrastructure, cybersecurity, enterprise data and intelligence, computing hardware and software, and instructional technology.</li>
<li>Oversee the management of facilities including new construction, renovation, and non-routine maintenance.</li>
<li>Maintain oversight of Risk Management and Property Insurance and collaborate with Human Resources on the financial oversight of other insurance (including health, life, dental).</li>
</ul>
Fundraising and Endowment:
<ul>
<li>Oversee endowment investments as prescribed by the Investment Committee of the Board and advise the President and key stakeholders, including administration, on strategic use of endowment funds.</li>
<li>Partner with the Vice President of Advancement to ensure effective stewardship of gifts to the College.</li>
<li>Represent the College externally as needed, especially in banking and lease negotiations. Manage bond indebtedness and banking and auditing relationships.</li>
</ul>
Staff Supervision and Development:
<ul>
<li>Promote a culture of high performance and develop staff using a supportive, collaborative and data-driven approach.</li>
<li>Ensure all staff are customer-focused in their dealings with students, faculty, staff and others.</li>
<li>Oversee, direct, and supervise offices of accounting and finance, information technology, human resources, facilities, public safety, conferences and rentals, Swannanoa gathering, dining services and the bookstore.</li>
<li>Actively participate in the selection, hiring, training, and evaluation of direct reports, facilitate and direct the process of goal setting for direct reports, and conduct regular meetings with them to monitor workflow and offer feedback and guidance.</li>
</ul>
Qualifications: Minimum Qualifications:
<ul>
<li>Bachelor's degree in Business, Finance, or Accounting.</li>
<li>Flexible, courageous, and honest leader who can positively and productively lead strategic and tactical finance and administration initiatives.</li>
<li>Strong commitment to diversity, equity and inclusion and the ability to work effectively with a diverse staff.</li>
<li>Exceptional communication skills. Significant experience with strategic financial planning, budget modeling, and support for partnership development.</li>
<li>Demonstrated financial and administrative leader with superior analytical and management skills, able to develop sophisticated financial models and comfortable with innovative approaches to funding the College and its programs.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Master's degree in Business, Finance, or Accounting.</li>
<li>Certified Public Accountant (CPA).</li>
<li>10 years of experience in a leadership role, preferably with both external audit and in-house financial management experience.</li>
</ul>
About the Institution: Warren Wilson College is a vibrant, independent college with an innovative curriculum that purposefully integrates the liberal arts and experiential learning with community engagement and work experiences to prepare students for not only professional success, but also a life of meaning. Located on a 1,135-acre campus in the Blue Ridge Mountains near Asheville, North Carolina, the College enrolls approximately 600 undergraduates and 100 graduates in a learning community committed to sustainable practices, cross-cultural understanding, and the common good.
Warren Wilson College is one of the Fiske Guide’s Top 20 “Best Buy” colleges for 2023. The College’s most popular programs are Art, Biology, Creative Writing, Conservation Biology, Environmental Studies, Global Studies, and Pre-Vet. With nearly 100 on-campus work crews and over 250 community service partners, Warren Wilson College provides an educational program that promotes curiosity and empathy and prepares graduates with skills to engage in groundbreaking scholarship, pursue meaningful careers with professional integrity, and lead purposeful lives dedicated to fostering a just, equitable and sustainable world.
Warren Wilson College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award Bachelor of Arts, Bachelor of Science, Master of Arts, and Master of Fine Arts degrees. Students are supported in and out of the classroom with their learning through a dedicated and talented faculty: 52 full-time, 15 part-time, and 47 adjuncts.
Visit <a href="https://www.warren-wilson.edu" target="_blank">https://www.warren-wilson.edu</a>.
Students choose from 21 majors, 33 concentrations, 33 minors, and four pre-professional advising areas for their academic pursuits. The College also offers a nationally renowned <a href="https://warren-wilson.edu/programs/mfa-in-creative-writing/" target="_blank">MFA Program for Writers</a>. Students are supported in and out of the classroom with their learning through a dedicated and talented faculty: 52 full-time, 15 part-time, and 47 adjunct.
Warren Wilson College is one of <a href="https://www.workcolleges.org/" target="_blank">nine work colleges in the country</a>, where all residential students are required to work on campus, and in exchange they receive money towards their tuition. Warren Wilson receives an annual grant of $2 million from the U.S. Department of Education that helps support the meaningful work experiences in which students engage.
In addition to the 1,100-acre campus classroom, laboratory, and library of natural resources which include managed forests, and native wilderness, students learn on a working farm, running a mixed crop and livestock operation with a commitment to sustainable practices which in turn provides public educational opportunities for the wider community.
Every student at Warren Wilson is also required to do community engagement, where they volunteer in the community. Focused on addressing social and environmental justice issues, Warren Wilson students are supported by the Center for Community Engagement and annually, complete over 50,000 hours with local, national, and global communities.
Leadership &amp; Governance Dr. Damián J. Fernández is the 10th president of Warren Wilson College, assuming leadership on June 1, 2023.
A Cuban immigrant and first-generation college student who grew up in Puerto Rico, Fernández comes to Warren Wilson with more than 30 years of experience in teaching and leadership positions at both private and public institutions.
Chair of the Board Lach Zemp said, “Dr. <a>Fernández</a> brings a wealth and depth of experience in higher education that is in perfect alignment with the values instilled in our students from Warren Wilson’s long legacy of excellent academics, service to community and the importance of work.”
Fernández’s aspirations for Warren Wilson College include advancing innovative programs that deepen project- and problem-based learning, growing and diversifying enrollment, addressing facilities and other institutional needs, and rethinking the traditional business model of liberal arts colleges.
“Warren Wilson’s foundational commitment to access and its pedagogy of mind, heart, and hand—learning, service, and work—are as compelling now as in 1894,” Fernández said. “Together we will push the boundaries of experiential learning for the 21st century. Warren Wilson will be a leader in the renewal of the American liberal arts college by focusing on excellence, inclusion, innovation, and impact.”
“Ours is a pivotal moment in the history of the College and our nation,” Fernández said. “Together we will ensure Warren Wilson’s future as a place that contributes to individual and community transformation for the greater good. What an honor and responsibility to be steward of that mission. I thank the Board and the community for this extraordinary opportunity.”
Fernández received his bachelor’s from the Woodrow Wilson School of Public and International Affairs at Princeton University, master’s in Latin American Studies from the University of Florida, and Ph.D. in International Relations from the University of Miami.
<a href="https://www.warren-wilson.edu/2023/02/17/warren-wilson-college-names-dr-damian-j-fernandez-as-new-president/" target="_blank">Click here</a> to learn more.
Fernández joins the governance structure of Warren Wilson College which consists of the <a href="https://www.warren-wilson.edu/about/leadership/board-of-trustees/" target="_blank">Board of Trustees</a>, the President, a group of 14 faculty and staff representatives, and the Student Government Association, in addition to committees and working groups created as needed.
To Apply: Confidential review of applications will begin immediately and continue until the position is filled. Interested candidates should submit a curriculum vitae/resume and a letter of interest.
To apply online, go to: <a href="https://theapplicantmanager.com/jobs?pos=su373" target="_blank">https://theapplicantmanager.com/jobs?pos=su373</a>
For more information or to offer recommendations: Andrea Martinez Senior Consultant <a href="https://summitsearchsolutions.com/" target="_blank">Summit Search Solutions, Inc.</a> 919-357-8766 <a href="mailto:amartinez@summitsearchsolutions.com" target="_blank">amartinez@summitsearchsolutions.com</a>
Warren Wilson College is an Equal Opportunity Employer committed to developing a campus community that reflects the full diversity of the human experience and, as such, welcomes all applicants.
Warren Wilson College does not discriminate on the basis of race, color, creed, religion, national or ethnic origin, gender or gender identity, age, marital status, disability, or sexual orientation, in the administration of its educational policies, recruitment or admission of students, scholarship, grant or loan programs, athletic or other College administered programs, employment procedures, training programs, promotion policies or other related personnel practices.

Vice President for Finance & Administration/CFO

<h3>Job Description</h3>
Job DescriptionSalary: $180,000 
About the Company
Anchor Loans is one of several operating companies owned by Pretium (+$50B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint.
At Anchor Loans, we are dedicated to driving sustainable growth through exceptional customer experiences. We are looking for a dynamic and results-driven Vice President of Customer Growth and Retention to lead our customer growth initiatives and implement retention strategies that optimize customer lifetime value (CLV). The successful candidate will have a strong background in developing and executing data-driven strategies, including lead scoring models and personalized retention efforts. If you are passionate about customer success and driving measurable results, this is your opportunity to make an impact at a high-growth company.
Position Summary
The Vice President of Customer Growth and Retention will oversee the strategy and execution of customer acquisition, retention, and lifecycle management. This leader will work closely with cross-functional teams to ensure that customer needs are met and that our customer base continues to grow while retaining and expanding client market share. The role will include leading efforts to build lead scoring models, enhance retention strategies, and ensure continuous engagement and satisfaction.
What (Outcomes):
<ul>
<li>Lead Growth: Develop and execute customer acquisition strategies to drive consistent growth in new customers. Targeting year-over-year increase in customer acquisition.</li>
<li>Retention &amp; Lifetime Value: Improve customer retention rates within the first year, with an emphasis on reducing churn and increasing average customer lifetime value (CLV).</li>
<li>Lead Scoring Model: Build and continuously optimize a lead scoring model to identify and prioritize high-value prospects, resulting in an increase in qualified leads.</li>
<li>Client Satisfaction &amp; Advocacy: Improve customer satisfaction metrics measured in wallet share increases and customer advocates/testimonials.</li>
</ul>
How (Capabilities):
<ul>
<li>Customer Growth Strategy: Ability to create and execute comprehensive customer acquisition strategies that leverage data, marketing campaigns, and partnerships. Informing customer journeys with personalization in marketing, communications and outreach.</li>
<li>Lead Scoring Expertise:Strong experience building lead scoring models based on customer data, engagement behaviors, and demographics to maximize sales conversions.</li>
<li>Retention Strategy: Deep understanding of client retention best practices, including segmentation, churn analysis, and personalized engagement strategies.</li>
<li>Analytics &amp; Data-Driven: Proven ability to use customer data and analytics to identify key insights (market, product, experience), optimize processes, and inform decision-making.</li>
<li>Leadership &amp; Collaboration: Proven leadership and team management skills, with the ability to collaborate across teams (sales, marketing, product, customer success) to execute integrated strategies.</li>
</ul>
Why (Fit):
<ul>
<li>This role is critical in driving sustainable growth and customer success, aligning directly with our companys mission to grow by supporting our prospects and customers to create spaces and communities that people call home.</li>
<li>You will help shape our customer experience strategy and play a pivotal role in fostering an organization-wide culture of customer-centric thinking.</li>
<li>As a leader, you will have the opportunity to drive significant impact on both the companys revenue growth and its customer satisfaction.</li>
</ul>
 
Essential Duties &amp; Responsibilities
Customer Growth Strategy Development:
<ul>
<li>Design and implement customer acquisition strategies to achieve both short-term and long-term growth objectives, partnered closely with marketing.</li>
<li>Use data to identify and prioritize high-value leads and align marketing and sales efforts with business goals.</li>
</ul>
Lead Scoring Model Optimization:
<ul>
<li>Develop and refine a lead scoring model that identifies and prioritizes prospects based on likelihood to convert, product fit, and overall value.</li>
<li>Ensure close collaboration with the sales team to ensure that leads are properly handed off and tracked through the funnel, + assigned to the ideal sales team member.</li>
<li>Continuously optimize the model based on performance data and customer feedback.</li>
</ul>
Retention Strategy &amp; Client Success:
<ul>
<li>Design retention programs aimed at reducing churn and increasing customer lifetime value.</li>
<li>Identify and implement proactive engagement strategies for high-risk clients, ensuring they stay engaged and derive value from our products/services.</li>
<li>Oversee the development of customer success initiatives to improve client onboarding, education, and ongoing support.</li>
</ul>
Metrics &amp; Reporting:
<ul>
<li>Define and track key success metrics such as customer lifetime value (CLV), churn rate, retention rate, wallet share, net promoter score (NPS), and overall revenue impact.</li>
<li>Build comprehensive reports and dashboards for executive leadership to monitor the effectiveness of customer growth and retention strategies.</li>
<li>Ensure clear communication of customer insights across departments to align strategies with broader company objectives.</li>
</ul>
Cross-Functional Leadership
<ul>
<li>Work closely with lead gen/ business intelligence, product, marketing, and sales teams to ensure customer feedback is integrated into product development and marketing initiatives.</li>
<li>Lead and mentor a cross-functional team, driving collaboration and alignment to achieve customer growth and retention goals.</li>
</ul>
Continuous Improvement
<ul>
<li>Stay up to date with industry trends and best practices in customer growth, retention, and lifecycle management.</li>
<li>Continuously test and iterate on customer engagement strategies based on performance data and emerging customer needs.</li>
</ul>
Metrics for Success:
<ul>
<li>Customer Acquisition Growth: Increase in new customers year-over-year.</li>
<li>Customer Retention: Achieve an increase in customer retention and reduce churn rate, year over year.</li>
<li>Lead Conversion: Improve lead-to-customer conversion rate through the use of the optimized lead scoring model.</li>
<li>Customer Satisfaction:Increase NPS (Net Promoter Score)- or like-- + wallet share, and maintain a strong customer satisfaction rate.</li>
<li>CLV (Customer Lifetime Value): Drive an increase in customer lifetime value through tailored retention strategies.</li>
</ul>
Requirements
<ul>
<li>Bachelors degree in Business, Marketing, or a related field (MBA preferred).</li>
<li>10+ years of experience in customer growth, retention, and customer success, with at least 5 years in a leadership role.</li>
<li>Business lending experience, business purpose loans, small balance commercial loans or residential loans strongly preferred, but not required.</li>
<li>Proven track record of success in developing and implementing customer acquisition, retention, and lifecycle management strategies.</li>
<li>Deep understanding of lead scoring, CRM systems, customer segmentation, and marketing automation tools (e.g., Salesforce, HubSpot, or similar).</li>
<li>Strong analytical skills with the ability to leverage data to optimize processes and inform business decisions.</li>
<li>Excellent leadership, communication, and interpersonal skills with the ability to collaborate across teams.</li>
<li>Experience in customer success, product marketing, or related fields preferred.</li>
</ul>
Why Join Us?
Competitive salary and benefits package.
Opportunity to make a significant impact, driving growth and retention, at a rapidly growing organization.
Work in a collaborative, dynamic, and innovative environment.
 Be part of a company that places high value on customer satisfaction and long-term success.
 
Compensation
The base pay for this position is $180,000, plus performance-based variable bonus.
 
Benefits
<ul>
<li> Medical, Dental, Vision, Life, AD&amp;D insurance</li>
<li> Vacation and sick leave</li>
<li> 401k plan with employer match</li>
<li> Onsite gym</li>
<li> 12 paid holidays annually</li>
</ul>
Diversity matters to our organization, and we are proud to be an equal opportunity employer. All qualified candidates are welcome and will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, natural origin, disability, age, veteran status, or any other protected characteristic.
Anchor Loans, LP is subject to the California Consumer Privacy Act of 2018 (CCPA). A copy of Anchors California Privacy Policy can be found at Privacy Policy (anchorloans.com)
 remote work

VP of Customer Growth and Retention

<h3>Job Description</h3>
Job DescriptionSalary: $180,000 
About the Company
Anchor Loans is one of several operating companies owned by Pretium (+$50B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint.
At Anchor Loans, we are dedicated to driving sustainable growth through exceptional customer experiences. We are looking for a dynamic and results-driven Vice President of Customer Growth and Retention to lead our customer growth initiatives and implement retention strategies that optimize customer lifetime value (CLV). The successful candidate will have a strong background in developing and executing data-driven strategies, including lead scoring models and personalized retention efforts. If you are passionate about customer success and driving measurable results, this is your opportunity to make an impact at a high-growth company.
Position Summary
The Vice President of Customer Growth and Retention will oversee the strategy and execution of customer acquisition, retention, and lifecycle management. This leader will work closely with cross-functional teams to ensure that customer needs are met and that our customer base continues to grow while retaining and expanding client market share. The role will include leading efforts to build lead scoring models, enhance retention strategies, and ensure continuous engagement and satisfaction.
What (Outcomes):
<ul>
<li>Lead Growth: Develop and execute customer acquisition strategies to drive consistent growth in new customers. Targeting year-over-year increase in customer acquisition.</li>
<li>Retention &amp; Lifetime Value: Improve customer retention rates within the first year, with an emphasis on reducing churn and increasing average customer lifetime value (CLV).</li>
<li>Lead Scoring Model: Build and continuously optimize a lead scoring model to identify and prioritize high-value prospects, resulting in an increase in qualified leads.</li>
<li>Client Satisfaction &amp; Advocacy: Improve customer satisfaction metrics measured in wallet share increases and customer advocates/testimonials.</li>
</ul>
How (Capabilities):
<ul>
<li>Customer Growth Strategy: Ability to create and execute comprehensive customer acquisition strategies that leverage data, marketing campaigns, and partnerships. Informing customer journeys with personalization in marketing, communications and outreach.</li>
<li>Lead Scoring Expertise:Strong experience building lead scoring models based on customer data, engagement behaviors, and demographics to maximize sales conversions.</li>
<li>Retention Strategy: Deep understanding of client retention best practices, including segmentation, churn analysis, and personalized engagement strategies.</li>
<li>Analytics &amp; Data-Driven: Proven ability to use customer data and analytics to identify key insights (market, product, experience), optimize processes, and inform decision-making.</li>
<li>Leadership &amp; Collaboration: Proven leadership and team management skills, with the ability to collaborate across teams (sales, marketing, product, customer success) to execute integrated strategies.</li>
</ul>
Why (Fit):
<ul>
<li>This role is critical in driving sustainable growth and customer success, aligning directly with our companys mission to grow by supporting our prospects and customers to create spaces and communities that people call home.</li>
<li>You will help shape our customer experience strategy and play a pivotal role in fostering an organization-wide culture of customer-centric thinking.</li>
<li>As a leader, you will have the opportunity to drive significant impact on both the companys revenue growth and its customer satisfaction.</li>
</ul>
 
Essential Duties &amp; Responsibilities
Customer Growth Strategy Development:
<ul>
<li>Design and implement customer acquisition strategies to achieve both short-term and long-term growth objectives, partnered closely with marketing.</li>
<li>Use data to identify and prioritize high-value leads and align marketing and sales efforts with business goals.</li>
</ul>
Lead Scoring Model Optimization:
<ul>
<li>Develop and refine a lead scoring model that identifies and prioritizes prospects based on likelihood to convert, product fit, and overall value.</li>
<li>Ensure close collaboration with the sales team to ensure that leads are properly handed off and tracked through the funnel, + assigned to the ideal sales team member.</li>
<li>Continuously optimize the model based on performance data and customer feedback.</li>
</ul>
Retention Strategy &amp; Client Success:
<ul>
<li>Design retention programs aimed at reducing churn and increasing customer lifetime value.</li>
<li>Identify and implement proactive engagement strategies for high-risk clients, ensuring they stay engaged and derive value from our products/services.</li>
<li>Oversee the development of customer success initiatives to improve client onboarding, education, and ongoing support.</li>
</ul>
Metrics &amp; Reporting:
<ul>
<li>Define and track key success metrics such as customer lifetime value (CLV), churn rate, retention rate, wallet share, net promoter score (NPS), and overall revenue impact.</li>
<li>Build comprehensive reports and dashboards for executive leadership to monitor the effectiveness of customer growth and retention strategies.</li>
<li>Ensure clear communication of customer insights across departments to align strategies with broader company objectives.</li>
</ul>
Cross-Functional Leadership
<ul>
<li>Work closely with lead gen/ business intelligence, product, marketing, and sales teams to ensure customer feedback is integrated into product development and marketing initiatives.</li>
<li>Lead and mentor a cross-functional team, driving collaboration and alignment to achieve customer growth and retention goals.</li>
</ul>
Continuous Improvement
<ul>
<li>Stay up to date with industry trends and best practices in customer growth, retention, and lifecycle management.</li>
<li>Continuously test and iterate on customer engagement strategies based on performance data and emerging customer needs.</li>
</ul>
Metrics for Success:
<ul>
<li>Customer Acquisition Growth: Increase in new customers year-over-year.</li>
<li>Customer Retention: Achieve an increase in customer retention and reduce churn rate, year over year.</li>
<li>Lead Conversion: Improve lead-to-customer conversion rate through the use of the optimized lead scoring model.</li>
<li>Customer Satisfaction:Increase NPS (Net Promoter Score)- or like-- + wallet share, and maintain a strong customer satisfaction rate.</li>
<li>CLV (Customer Lifetime Value): Drive an increase in customer lifetime value through tailored retention strategies.</li>
</ul>
Requirements
<ul>
<li>Bachelors degree in Business, Marketing, or a related field (MBA preferred).</li>
<li>10+ years of experience in customer growth, retention, and customer success, with at least 5 years in a leadership role.</li>
<li>Business lending experience, business purpose loans, small balance commercial loans or residential loans strongly preferred, but not required.</li>
<li>Proven track record of success in developing and implementing customer acquisition, retention, and lifecycle management strategies.</li>
<li>Deep understanding of lead scoring, CRM systems, customer segmentation, and marketing automation tools (e.g., Salesforce, HubSpot, or similar).</li>
<li>Strong analytical skills with the ability to leverage data to optimize processes and inform business decisions.</li>
<li>Excellent leadership, communication, and interpersonal skills with the ability to collaborate across teams.</li>
<li>Experience in customer success, product marketing, or related fields preferred.</li>
</ul>
Why Join Us?
Competitive salary and benefits package.
Opportunity to make a significant impact, driving growth and retention, at a rapidly growing organization.
Work in a collaborative, dynamic, and innovative environment.
 Be part of a company that places high value on customer satisfaction and long-term success.
Work Environment
This is a hybrid position which requires in office reporting to the Thousand Oaks, CA office on Tuesday, Wednesday, Thursday. Remote work is optional Monday and Friday. Hours are 8am-5pm.
 
Compensation
The base pay for this position is $180,000, plus performance-based variable bonus.
 
Benefits
<ul>
<li> Medical, Dental, Vision, Life, AD&amp;D insurance</li>
<li> Vacation and sick leave</li>
<li> 401k plan with employer match</li>
<li> Onsite gym</li>
<li> 12 paid holidays annually</li>
</ul>
Diversity matters to our organization, and we are proud to be an equal opportunity employer. All qualified candidates are welcome and will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, natural origin, disability, age, veteran status, or any other protected characteristic.
Anchor Loans, LP is subject to the California Consumer Privacy Act of 2018 (CCPA). A copy of Anchors California Privacy Policy can be found at Privacy Policy (anchorloans.com)

<h3>Job Description</h3>
Job DescriptionSalary: $180,000 
About the Company
 
Anchor Loans is one of several operating companies owned by Pretium (+$50B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint.
At Anchor Loans, we are dedicated to driving sustainable growth through exceptional customer experiences. We are looking for a dynamic and results-driven Vice President of Customer Growth and Retention to lead our customer growth initiatives and implement retention strategies that optimize customer lifetime value (CLV). The successful candidate will have a strong background in developing and executing data-driven strategies, including lead scoring models and personalized retention efforts. If you are passionate about customer success and driving measurable results, this is your opportunity to make an impact at a high-growth company.
Position Summary
 
The Vice President of Customer Growth and Retention will oversee the strategy and execution of customer acquisition, retention, and lifecycle management. This leader will work closely with cross-functional teams to ensure that customer needs are met and that our customer base continues to grow while retaining and expanding client market share. The role will include leading efforts to build lead scoring models, enhance retention strategies, and ensure continuous engagement and satisfaction. The ideal candidate will need to be able to travel to Thousand Oaks, CA at least once per month.

What (Outcomes)
<ul>
<li>Lead Growth: Develop and execute customer acquisition strategies to drive consistent growth in new customers. Targeting year-over-year increase in customer acquisition.</li>
<li>Retention &amp; Lifetime Value: Improve customer retention rates within the first year, with an emphasis on reducing churn and increasing average customer lifetime value (CLV).</li>
<li>Lead Scoring Model: Build and continuously optimize a lead scoring model to identify and prioritize high-value prospects, resulting in an increase in qualified leads.</li>
<li>Client Satisfaction &amp; Advocacy: Improve customer satisfaction metrics measured in wallet share increases and customer advocates/testimonials.</li>
</ul>

How (Capabilities)
<ul>
<li>Customer Growth Strategy: Ability to create and execute comprehensive customer acquisition strategies that leverage data, marketing campaigns, and partnerships. Informing customer journeys with personalization in marketing, communications and outreach.</li>
<li>Lead Scoring Expertise:Strong experience building lead scoring models based on customer data, engagement behaviors, and demographics to maximize sales conversions.</li>
<li>Retention Strategy: Deep understanding of client retention best practices, including segmentation, churn analysis, and personalized engagement strategies.</li>
<li>Analytics &amp; Data-Driven: Proven ability to use customer data and analytics to identify key insights (market, product, experience), optimize processes, and inform decision-making.</li>
<li>Leadership &amp; Collaboration: Proven leadership and team management skills, with the ability to collaborate across teams (sales, marketing, product, customer success) to execute integrated strategies.</li>
</ul>
Why (Fit)
<ul>
<li>This role is critical in driving sustainable growth and customer success, aligning directly with our companys mission to grow by supporting our prospects and customers to create spaces and communities that people call home.</li>
<li>You will help shape our customer experience strategy and play a pivotal role in fostering an organization-wide culture of customer-centric thinking.</li>
<li>As a leader, you will have the opportunity to drive significant impact on both the companys revenue growth and its customer satisfaction.</li>
</ul>
Essential Duties &amp; Responsibilities
 
Customer Growth Strategy Development
<ul>
<li>Design and implement customer acquisition strategies to achieve both short-term and long-term growth objectives, partnered closely with marketing.</li>
<li>Use data to identify and prioritize high-value leads and align marketing and sales efforts with business goals.</li>
</ul>
Lead Scoring Model Optimization
<ul>
<li>Develop and refine a lead scoring model that identifies and prioritizes prospects based on likelihood to convert, product fit, and overall value.</li>
<li>Ensure close collaboration with the sales team to ensure that leads are properly handed off and tracked through the funnel, + assigned to the ideal sales team member.</li>
<li>Continuously optimize the model based on performance data and customer feedback.</li>
</ul>
Retention Strategy &amp; Client Success
<ul>
<li>Design retention programs aimed at reducing churn and increasing customer lifetime value.</li>
<li>Identify and implement proactive engagement strategies for high-risk clients, ensuring they stay engaged and derive value from our products/services.</li>
<li>Oversee the development of customer success initiatives to improve client onboarding, education, and ongoing support.</li>
</ul>
Metrics &amp; Reporting
<ul>
<li>Define and track key success metrics such as customer lifetime value (CLV), churn rate, retention rate, wallet share, net promoter score (NPS), and overall revenue impact.</li>
<li>Build comprehensive reports and dashboards for executive leadership to monitor the effectiveness of customer growth and retention strategies.</li>
<li>Ensure clear communication of customer insights across departments to align strategies with broader company objectives.</li>
</ul>
Cross-Functional Leadership
<ul>
<li>Work closely with lead gen/ business intelligence, product, marketing, and sales teams to ensure customer feedback is integrated into product development and marketing initiatives.</li>
<li>Lead and mentor a cross-functional team, driving collaboration and alignment to achieve customer growth and retention goals.</li>
</ul>
Continuous Improvement
<ul>
<li>Stay up to date with industry trends and best practices in customer growth, retention, and lifecycle management.</li>
<li>Continuously test and iterate on customer engagement strategies based on performance data and emerging customer needs.</li>
</ul>
Metrics for Success
<ul>
<li>Customer Acquisition Growth: Increase in new customers year-over-year.</li>
<li>Customer Retention: Achieve an increase in customer retention and reduce churn rate, year over year.</li>
<li>Lead Conversion: Improve lead-to-customer conversion rate through the use of the optimized lead scoring model.</li>
<li>Customer Satisfaction:Increase NPS (Net Promoter Score)- or like-- + wallet share, and maintain a strong customer satisfaction rate.</li>
<li>CLV (Customer Lifetime Value): Drive an increase in customer lifetime value through tailored retention strategies.</li>
</ul>
Requirements
<ul>
<li>Bachelors degree in Business, Marketing, or a related field (MBA preferred).</li>
<li>10+ years of experience in customer growth, retention, and customer success, with at least 5 years in a leadership role.</li>
<li>Business lending experience, business purpose loans, small balance commercial loans or residential loans strongly preferred, but not required.</li>
<li>Proven track record of success in developing and implementing customer acquisition, retention, and lifecycle management strategies.</li>
<li>Deep understanding of lead scoring, CRM systems, customer segmentation, and marketing automation tools (e.g., Salesforce, HubSpot, or similar).</li>
<li>Strong analytical skills with the ability to leverage data to optimize processes and inform business decisions.</li>
<li>Excellent leadership, communication, and interpersonal skills with the ability to collaborate across teams.</li>
<li>Experience in customer success, product marketing, or related fields preferred.</li>
<li>The ideal candidate will need to be able to travel to Thousand Oaks, CA at least once per month.</li>
</ul>
Why Join Us?
 
Competitive salary and benefits package.
Opportunity to make a significant impact, driving growth and retention, at a rapidly growing organization.
Work in a collaborative, dynamic, and innovative environment.
 Be part of a company that places high value on customer satisfaction and long-term success.
 
Compensation

The base pay for this position is $180,000, plus performance-based variable bonus.
 
Benefits
<ul>
<li> Medical, Dental, Vision, Life, AD&amp;D insurance</li>
<li> Vacation and sick leave</li>
<li> 401k plan with employer match</li>
<li> Onsite gym</li>
<li> 12 paid holidays annually</li>
</ul>
Diversity matters to our organization, and we are proud to be an equal opportunity employer. All qualified candidates are welcome and will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, natural origin, disability, age, veteran status, or any other protected characteristic.
Anchor Loans, LP is subject to the California Consumer Privacy Act of 2018 (CCPA). A copy of Anchors California Privacy Policy can be found at Privacy Policy (anchorloans.com)
 remote work

<h3>Job Description</h3>
ESSENTIAL DUTIES AND RESPONSIBILITIES&nbsp; • Achieve all safety, service, and cost targets in department, and oversee all night warehouse operations. Plan and oversee execution of short/mid-term department objectives. Participate in strategic planning by identifying mid and long-term strategies for the department. Direct management to bring about action towards desired objectives. • Lead with a safety mindset that ensures that every US Foods associate remains injury free, always. Champion safety procedures, processes and training to create and maintain a safety-first culture in the warehouse. • Develop Warehouse Managers through one-on-one coaching, training on policy &amp; procedures, assisting in problem resolution when required, and leading by example. • Oversee and develop all on-floor warehouse associates by discussing performance with Warehouse Managers and creating plans to address gaps. Drive associate engagement and retention, and create a culture that embodies US Foods values. • Attract talent and build high-performing teams. Plan headcount needed to maintain service levels, and monitor hiring and interviewing. • Plan and implement technology affecting functional area to improve execution, productivity, and quality while ensuring compliance with company, state, and federal regulations. • Direct development of production flow processes and identify process improvement and cost reduction strategies in conjunction with Sr. Warehouse Managers. Establish and maintain operational procedures for activities such as verifying warehouse inventory accuracy and selecting and loading shipments. • Monitor operational data, including inventory losses, production goals and safety reports. Identify problems, determine causes and recommend changes to the VP of Operations to achieve zero-error benchmark on accuracy and customer satisfaction. • Monitor integrity of our products and ensure that food safety standards are met. Establish Master Sanitation Schedule (MSS) and ensure MSS and FSQA requirements are followed. • Oversee the maintenance of the physical condition of the warehouse and its equipment in compliance with OSHA requirements. • In union facilities, assist HR and the VP Operations in interpreting the provisions of the collective bargaining agreement, administering appropriate discipline, settling routine grievances and participating in arbitrations as required. • Other duties assigned by manager. SUPERVISION: • Direct: Warehouse Managers, union and/or non-union warehouse clerical staff (Operations Clerks, Warehouse Clerks, Will Call Clerks, Slotting Clerks, Truck Builders, etc.) • Indirect: Union and/or non-union warehouse on-floor associates (Loaders, Selectors, Receivers, Forklift drivers, etc.) RELATIONSHIPS • Internal: Warehouse leaders and coworkers; VP Operations; Transportation leaders; Internal customers across departments (e.g., Sales) • External: Vendors, customers&nbsp; WORK ENVIRONMENT • The work takes place in normal warehouse environments as well as in cooler and freezer areas where temperatures may be as low as -5 degrees. MINIMUM QUALIFICATIONS Education/Training: • High school diploma or GED required; college degree preferred. Related Experience/Requirements: • Minimum of seven years of experience in warehouse management required. Knowledge/Skills/Abilities:&nbsp; • Broad knowledge of warehouse operations, methods and procedures. • Strong leadership, communication and people development skills. • Ability to openly and effectively communicate with all associates/departments within the company. • Familiarity with inventory control, OSHA, HACCP and other regulatory requirements. • Ability to interpret financial and operational data. • Proficient in Microsoft Office Suite (Excel, Outlook, Teams, etc.). • Experience with warehouse management systems (WMS) and inventory control systems a plus.
Travel
•10% travel required, typically for mandatory meetings and/or training.&nbsp;
 PREFERRED QUALIFICATIONS Licenses/Certifications • HACCP certification a plus. • PCQI certification a plus. PHYSICAL QUALIFICATIONS: • Must be able to perform the following physical activities for described length of time: OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER JOB REQUIRES WORKER TO: FREQUENCY: STAND: FREQUENTLY
WALK: FREQUENTLY
DRIVE VEHICLE 1: OCCASIONALLY
SIT: OCCASIONALLY
LIFT 1-10 lbs (Sedentary): OCCASIONALLY
11-20 lbs (Light): OCCASIONALLY
21-50 lbs (Medium): OCCASIONALLY
51-100 lbs (Heavy): OCCASIONALLY
Over 100 lbs (Very Heavy): NEVER
CARRY 1-10 lbs (Sedentary): OCCASIONALLY
11-20 lbs (Light): OCCASIONALLY
21-50 lbs (Medium): OCCASIONALLY
51-100 lbs (Heavy): OCCASIONALLY
Over 100 lbs (Very Heavy): NEVER
PUSH/PULL 2: OCCASIONALLY
CLIMB/BALANCE 3: OCCASIONALLY
STOOP/SQUAT: OCCASIONALLY
KNEEL: OCCASIONALLY
BEND: OCCASIONALLY
REACH ABOVE SHOULDER: OCCASIONALLY
TWIST: OCCASIONALLY
GRASP OBJECTS 4: OCCASIONALLY
MANIPULATE OBJECTS 5: OCCASIONALLY
MANUAL DEXTERITY 6: OCCASIONALLY
1 (Drive Vehicle: Forklift, pallet jack)
2 (Push/Pull: Pallet jack controls, doors, product, pallets)
3 (Climb/Balance: On/off pallet jack, stairs)
4 (Grasp Objects: Pens, telephone, computer mouse, paperwork, pallet jack controls, boxes)
5 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)
6 (Manual Dexterity: Typing, use of office machines such as copiers, printers)
This role will also receive an annual incentive plan bonus.&nbsp;
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: <a href="https://www.usfoods.com/careers/benefits.html" target="_blank">https://www.usfoods.com/careers/benefits.html</a>.

832 vp-customer-retention Jobs