<h3>Job Description</h3>
Description:
Job Title: VP, Digital &amp; Contact Center Technology
At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented Team Members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!
Overview:
The Vice President, Digital and Contact Center Technology, will shape the organization's trajectory by leveraging technology to elevate member experience, operational efficiency, and overall business performance across digital and contact center channels. In alignment with the Premier America’s financial, operational, and member-centric objectives, this role is charged with developing both short- and long-term strategies and the executing the business needs for these member-facing channels. The successful candidate will be forward-thinking to continuously monitor emerging industry and technology trends to inform strategic decision-making. By staying ahead of the curve, this role will be empowered to establish strategies aimed at enhancing and transforming the digital and contact center channels. 
Please note that this is an in-office position and therefore candidates must be local.

What You Will Do:
<ul>
<li>Digital Transformation: Lead digital transformation initiatives aimed at modernizing and enhancing digital engagement channels. This may involve implementing new technologies, improving user interfaces, optimizing digital workflows, and integrating systems to deliver seamless omnichannel experiences.</li>
<li>Contact Center Optimization: Partner with Contact Center management team and lead the optimization of contact center operations to improve efficiency, productivity, and member satisfaction. This includes evaluating and implementing new technologies, optimizing workforce management processes, and enhancing performance metrics and reporting.</li>
<li>Strategic Planning: Develop and execute a comprehensive technology strategy for both digital channels and contact center operations aligned with the organization's overall business objectives. This involves identifying opportunities for leveraging technology to improve member experience, operational efficiency, and business outcomes.</li>
<li>Technology Leadership: Provide leadership and direction to teams responsible for digital technologies (such as websites, mobile apps, social media platforms) and contact center systems (including telephony, IVR, ACD, CRM, chatbots, etc.). This includes setting goals, defining priorities, and fostering innovation in technology solutions.</li>
<li>Performance Monitoring and Analytics: Establish key performance indicators (KPIs) and metrics to track the performance of digital channels and contact center operations. Utilize data analytics and reporting tools to analyze trends, identify opportunities for improvement, and make data-driven decisions to optimize performance.</li>
<li>Cross-Functional Collaboration: Collaborate with cross-functional teams including marketing, sales, member ops, lending, IT, and operations to ensure alignment of digital and contact center initiatives with broader organizational goals. Facilitate communication and coordination among different departments to drive integrated strategies and initiatives.</li>
<li>Risk Management and Compliance: Assess and mitigate risks associated with digital and contact center technologies, including cybersecurity threats, data privacy concerns, and regulatory compliance requirements. Implement appropriate safeguards and controls to protect sensitive information and ensure regulatory compliance.</li>
<li>Budgeting and Resource Allocation: Develop and manage budgets for digital and contact center technology initiatives, ensuring effective allocation of resources to support strategic priorities and achieve desired outcomes. Monitor spending, track ROI, and adjust plans as needed to optimize resource utilization.</li>
<li>Continuous Improvement: Foster a culture of continuous improvement by encouraging innovation, experimentation, and learning within the digital and contact center technology teams. Stay abreast of industry trends, emerging technologies, and best practices to drive ongoing innovation and excellence. </li>
<li>Other duties as assigned.</li>
</ul>

Requirements:
What We Are Looking For:
<ul>
<li>10+ years of relevant experience in Digital and Contact Center technology products and solutions within the financial services industry. </li>
<li>Bachelor’s degree in computer science or engineering, or equivalent years of experience</li>
<li>PMP, ITIL or Agile certification a plus.</li>
<li>Knowledge of vendors such as Q2, Jack Henry, Salesforce, ServiceNow, JIRA, LucidCharts, Smartsheets,MuleSoft, o365, AWS, AZURE, Alkami, Lumen, Cisco, Avaya, Five9’s, Twilio, Genesys, Talkdesk, Nice, Collabrio,Verint, Einstein, ChatGPT, Watson, Alexa, Siri is an asset</li>
<li>Technical Proficiency: In-depth understanding of contact center technologies including telephony systems, IVR (Interactive Voice Response), ACD (Automatic Call Distributor), CRM (Customer Relationship Management) software, chatbots, omnichannel platforms, and workforce management systems. Deep understanding of Digital platforms (Online and Mobile) including iOS/Android Development, Secure Online Web, payments, AI, integration patterns.</li>
<li>Data Analysis and Decision-Making: Skills in analyzing contact center data to derive actionable insights for improving operational efficiency, optimizing resource allocation, and enhancing member satisfaction. The ability to make informed decisions based on data-driven metrics is crucial.</li>
<li>Vendor Management: Experience in managing relationships with technology vendors and third-party service providers. This includes negotiating contracts, evaluating vendor performance, and ensuring compliance with service level agreements.</li>
<li>Leadership Skills: Strong leadership capabilities to manage a team of technical professionals responsible for designing, implementing, and maintaining contact center and digital solutions. This involves providing guidance, mentorship, and fostering a collaborative work environment.</li>
<li>Project Management: Proficiency in project management methodologies (both Agile and Waterfall) to oversee the successful implementation of technology initiatives. This includes defining project scope, setting timelines, allocating resources, and managing risks.</li>
<li>Communication Skills: Strong verbal and written communication skills to effectively convey technical concepts to technical and non-technical stakeholders. This includes the ability to translate business requirements into technical specifications and vice versa.</li>
<li>Member Focus: A member-centric mindset focused on delivering exceptional experiences through contact center and digital technology solutions. This involves understanding member needs, gathering feedback, and continuously improving systems to meet evolving expectations.</li>
</ul>

Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
EOE/Drug-free workplace

Pay Grade Info:
To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including skills, depth of work experience and relevant licenses/credentials, and may vary. The base pay range for this position is: $163k - $183K annually.

Perks Important to You:
Our Team Members enjoy the following rewards and benefits:
<ul>
<li>Competitive pay</li>
<li>Subsidized health care including medical, dental and vision.</li>
<li>FSA and HAS</li>
<li>Company-Paid Life and A&amp;D insurance</li>
<li>Discounts on loans (must be a member)</li>
<li>Paid Vacation, Holiday, and Sick time</li>
<li>401k Retirement Saving Plan with a 6% safe harbor employer match.</li>
<li>Educational Assistance Program and more!</li>
</ul>

About Us:
Founded in 1957, Premier America is one of the nation’s largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.
Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.

VP - Digital & Contact Center Technology

<h3>Job Description</h3>
MANAGER, RADIO ON-AIR FUNDRAISING
KERA, the public broadcasting organization for North Texas is hiring a creative, innovative
and Manager, Radio On-Air Fundraising to serve on the Development Team as we grow, diversify and engage members.
WHO WE ARE:
Serving the country’s fifth-largest media market, KERA reaches more than 2 million people weekly through KERA TV, KERA News, KXT, KERA Arts, WRR and the Denton Record Chronicle. For more than 60 years, North Texans have turned to KERA as a destination for community engagement and lifelong learning.
As we seek to recognize and reflect the increasing diversity among our audiences, we encourage applicants from diverse backgrounds and with diverse perspectives to consider employment opportunities at KERA.
POSITION SUMMARY:
Reporting to the Senior Vice President, Development, this position focuses on blending strategy with creativity to grow membership and increase revenue through KERA’s radio fundraising campaigns. The ideal candidate has a successful track record and a passion for the mission and value of public media.
The position is based in Dallas and will lead radio fundraising campaigns for KERA News (NPR) and will manage staff responsible for leading campaigns for WRR (Classical) and KXT (AAA).
This is an FLSA classified Exempt position, which is not eligible for overtime. The position directly supervisors the Radio On-Air Fundraising team members.
WHAT YOU’LL DO:
· Strategize, plan, implement and evaluate on-air campaigns to encourage new, renewed and upgraded contributions from listeners, streamers, subscribers and fans.
· Lead on‐air fundraising activities on one KERA radio station.
· Collaborate with Senior Staff and work closely with Radio Program Directors to design annual on-air fundraising calendar and strategies.
· Manage, develop, and support high‐performance team responsible for all radio on-air fundraising activities (KXT, WRR, KERA News).
· Create yearly plans to meet revenue and expense budget goals, including setting and sharing campaign and drive dates.
· Assure brand‐aligned message development, facilitate talent and producer recruitment and training, oversee production of live and pre-taped radio solicitations.
· Collaborate with Events staff to create in‐person and virtual events to incentive donors to give during on air campaigns.
· Work cross‐functionally with digital and marketing teams, and other station departments, to develop and execute new strategies and tactics to drive growth.
· Collaborate with staff who manage external vendors including call service center, web donation platform, and premium inventory fulfillment.
· Track and report on national benchmarks, KPIs, campaign performance and membership metrics to transform data into actionable data sets and analytics for optimized fundraising performance.
· Attend public media webinars, learn from colleagues at other public radio stations, utilize best practices, and test innovative techniques.
· Recruit, train and schedule on air hosts, pitch partners, producers, and production assistants, with emphasis on greater diversity.
As a KERA Employee:
· Be an active participant in KERA’s work towards equity, diversity, inclusion and belonging
· Work in a manner that is consistent with KERA’s mission, vision and values; and maintain compliance with all company policies and procedures
· Perform additional duties as assigned
This list of job duties is not exhaustive and is subject to regular reviews and updates.
WHAT WILL MAKE YOU SUCCESSFUL:
We believe a strong organization includes employees from a range of backgrounds, with different skills, experiences and passions. If you do not meet every position qualification but have some of these skills and feel you could be the right candidate for the job, we would like to hear from you. Please apply and tell us more about yourself.
· Ability to manage your time wisely, responding to tight deadlines and changing priorities in a fast-paced environment.
· Open-minded and forward-thinking approach to change-management, and resiliency to stay calm and focused during periods of high activity/competing priorities.
· Demonstrated leadership skills, including personal accountability and ability to influence without authority.
· Experience working with broadcast technology and the ability to learn /effectively use complex databases or other software.
· Demonstrated commitment to supporting diversity and inclusion in the workplace.
· Passionate and enthusiastic about public media fundraising and serving a diverse North Texas audience.
· Ability to work early mornings, evenings and weekend as needed during fundraising campaigns
PREFERRED QUALIFICATIONS:
· At least four years of work experience in broadcasting, fundraising, or project management.
· Must be both a strong team leader and a self-starter.
· Innovative, creative and an accountable problem solver.
· Strong command of Microsoft Excel, Word, PowerPoint and other Microsoft Office software.
BONUS IF YOU BRING:
· Television On Air Fundraising leadership experience.
· CRM/Donor database experience.
· Radio production experience.
· Working knowledge of Spanish and/or other languages common in Texas.
SALARY RANGE
The salary range for this position is $67,000-$73,000 annually, depending on experience.
LOCATION:
We expect this position to work out of our Dallas office at least 50% of the time. During on-air fundraising campaigns, on-site is required. Flexibility with on-site schedule will be offered after fundraising campaigns.
HOW TO APPLY:
Complete the application on KERA’s employment page and attach a resume and cover letter letting us know why you are the best fit for this position.
KERA is an Equal Opportunity Employer
KERA believes that diversity is important to our success. We are committed to equal employment opportunity and all qualified applicants will receive consideration for employment without regard to race, color, national origin, sexual orientation, gender identity, gender expression, age, religion, veteran status, disability or any other characteristic protected by law.

MANAGER, RADIO ON-AIR FUNDRAISING

<h3>Job Description</h3>
Company Description
At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.
Job Description
Our distribution business is experiencing transformative growth—with no end in sight. 
 That’s why we’re looking for a Senior Manager of Facilities for our Garland, UT, distribution center. This managerial position is responsible for directing and leading process flow of preventive and corrective maintenance to assure compliance with Lakeshore’s performance goals and facility operational reliability. When called upon, you will perform mechanical troubleshooting and repair the critical infrastructure support systems necessary for efficient operation, including mechanical, electrical, plumbing and energy management control systems. As a team leader, you’ll have a strong sense of urgency and excel in a fast-paced environment. You’ll also possess superb attention to detail, an ability to juggle multiple projects and strong interpersonal skills to help lead and inspire our team to do their best work. This position will report to our Vice President of UT Distribution. 
A day at Lakeshore looks like this: 
<ul>
<li>Providing leadership and motivation for all Facility Maintenance associates by communicating core beliefs and values, as well as creating a positive work environment through fairness and equality </li>
<li>Establishing goals, performance criteria and measurement processes to proactively manage employees </li>
<li>Coordinating the implementation of annual performance objectives and assisting in the development of a reporting format (such as a spreadsheet) to track the completion of these objectives </li>
<li>Accurately maintaining documentation for all CA distribution assets, including but not limited to property information books, standard operating procedures, as-built drawings, drawing review documents, site operating manuals, logs and emergency operations manuals </li>
<li>Scheduling work and preventive maintenance tasks during periods of system inactivity or scheduled downtime to reduce chances of business interruptions; working closely with management to ensure effects on operations are recognized, well planned and coordinated </li>
<li>Reviewing preventive maintenance cycles and tasks monthly to improve maintenance efficiency and response times  </li>
<li>Developing cost-effective maintenance processes to improve reliability and associate productivity  </li>
<li>Conducting periodic inspections and audits to confirm compliance with operations and maintenance programs, including service-call programs, preventive maintenance, loss control/prevention activities, safety training, hazardous materials, OSHA compliance and record keeping </li>
<li>Facilitating corrective action based on inspections and audits when necessary </li>
<li>Working in partnership with the Health, Safety and Security Manager to facilitate and monitor safety training programs to maintain compliance with all company, local, state and federal requirements </li>
<li>Regularly inspecting all MHE (material handling equipment) and work areas to ensure good housekeeping and safe working conditions; producing monthly reports on your findings  </li>
<li>Coordinating Lakeshore’s subcontractor preventive and reactive maintenance activities to assure site operations meet contract requirements and reliability needs </li>
<li>Monitoring all contracted maintenance, repair and construction activities for conformance to established building policies and standards  </li>
<li>Reviewing shift schedules of direct reports to assure proper coverage during vacation and holiday absences  </li>
<li>Assisting in the technical training and upgrading of skills of less-experienced staff </li>
<li>Displaying a willingness to make timely decisions, exhibiting sound and accurate judgement, supporting and explaining the reasoning behind decisions and including the appropriate people in the decision-making process </li>
<li>Performing administrative functions related to the day-to-day operations of the site, including but not limited to PO creation, subcontractor onboarding, vendor proposals and reviews, safety reporting and invoice approval </li>
<li>Ensuring the proper operation of all mission-critical systems, such as conveyors, docks and doors, generator switch gear, fire alarm system, sprinkler system, HVAC, electrical, etc. </li>
<li>Assisting in the administration of the Carson facilities’ impairment and loss-prevention program, in addition to ensuring that proper PPE is utilized at all times  </li>
<li>Conducting safety audits and participating in client safety meetings </li>
<li>Overseeing the tool and supply inventory </li>
</ul>
Qualifications
Got the skills and experience? Here’s what we’re looking for:  
<ul>
<li>High school diploma or equivalent required </li>
<li>Minimum of 7+ years of technical operations experience is required; 5+ years of facilities experience in the area of distribution center MHE systems is strongly preferred  </li>
<li>Advanced working knowledge of OPEX or good to person systems. </li>
<li>Accredited technical school, military or college certification in HVAC and/or Operating </li>
<li>Engineering Technologies and/or equivalent job-related training and experience required  </li>
<li>Working knowledge of Allen-Bradley PLCs </li>
<li>Experience utilizing sophisticated WMS/WCS and other automated systems and equipment, including RF equipment, sortation, conveyor systems and forklifts </li>
<li>Experience working with Pyramid and HighJump </li>
<li>Advanced working knowledge of computer systems, including Microsoft Windows, Excel, Word and Outlook </li>
<li>Strong technical and problem-solving abilities, along with the ability to work independently  </li>
<li>Ability to organize and coordinate work efficiently, set priorities and motivate others  </li>
<li>Working knowledge of OSHA, NEC, NFC and life safety codes </li>
<li>Ability to stand, walk, reach and use arms to perform tasks, as well as push, pull and grasp objects </li>
<li>Ability to regularly type or write as needed  </li>
<li>Ability to perform tasks that involve talking, hearing and occasionally smelling </li>
<li>Ability to sit, stoop, crouch, kneel, crawl, balance, climb stairs and ladders, work at heights and work in environments with temperature ranges (both outside and inside) </li>
<li>Ability to occasionally work around vibration or noise, as well as dust  </li>
<li>Ability to lift and/or move up to 50 lbs.  </li>
<li>Specific vision abilities required include close vision, distance vision, color vision and depth perception </li>
<li>Ability to operate a motor vehicle  </li>
</ul>
Additional Information
And here’s our end of the bargain! 
<ul>
<li>Competitive compensation based on skills and experience</li>
<li>Paid leave for new parents to support work/life balance and family bonding</li>
<li>Excellent medical/dental and vision coverage—EPO, PPO and HSA</li>
<li>401(k) retirement plan with company contribution (because you will retire someday)</li>
<li>Flexible benefits—choose what you like, ignore the rest</li>
<li>Generous employee discount</li>
<li>Casual dress…and we really mean it</li>
</ul>
At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.
We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you.    To learn more about Lakeshore, visit <a href="http://www.lakeshorelearning.com/careers" target="_blank">www.lakeshorelearning.com/careers</a>    Equal Employment Opportunity Policy People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.
To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. INDRLL3

Senior Manager of Facilities

<h3>Job Description</h3>
RoomOne Solutions is a unique nationwide provider bridging the gap between product and service in the Packaged Terminal Air Conditioner (PTAC) market. We are a solutions provider at scale offering 1) sale of new and refurbished PTACs, 2) installation of PTACs, and 3) removal and recycling of used PTAC units. We serve a growing pool of valued customers, ranging from large brands to independent small-business owners, across the hospitality, managed care, and residential apartment markets.  We handle the removal and recycling of used PTACs for thousands of owned properties across the US, processing tens of thousands of units annually. Our facility in Knoxville, TN is EPA certified and keeps hundreds of tons of waste out of landfills each year.
RoomOne Solutions is looking for a VP of Enterprise Sales and Marketing to lead its sales, marketing, and vendor management functions. Reporting directly to the President, the Vice President, Enterprise Sales &amp; Marketing will drive the sales team’s commercialization strategy. We are looking for an individual experienced in setting up and maintaining a robust sales organization, ready to accelerate the revenue growth of a high potential company. This commercial leader will be responsible for end-to-end sales, lead generation and management, marketing initiatives, customer service call center operations, and vendor negotiations / relationship management.  As a member of the RoomOne executive team, the VP of Enterprise Sales and Marketing will be a key voice in senior leadership meetings, offering ideas, insights and recommendations on company policies, processes, customer service, new business opportunities, and other topics that improve company results. 
Key Responsibilities 
<ul>
<li>Create comprehensive sales strategies, focused on earning new business at the rate necessary to meet aggressive short-term and long-term growth goals. </li>
<li>Build, develop, and manage a high-performing sales organization that consistently achieves ambitious targets. Rigorously measure team’s performance and adjust where necessary.</li>
<li>Continually build, improve, and optimize systems, processes, tools, teams, and activities that profitably and sustainably grow RoomOne’s revenue, earnings, customers, and value.</li>
<li>Help define and drive RoomOne’s overall business vision and strategy, and execute in collaboration with other key executives and departments. </li>
<li>Implement and manage sales forecasting processes that provide accurate predictions into future revenue performance. Ensure forecasting efforts are appropriately integrated with other planning processes within the company. </li>
<li>Oversee and direct market research, competitor analyses, and customer service and retention monitoring processes and initiatives. Ensure customers hear a unified and singular message about the company’s products, service, and quality. Identify and develop new product and sales channel opportunities. </li>
<li>Manage OEM supplier relationships, negotiating standard terms, product costing, and other vendor economics, all the while opportunistically pursuing strategic initiatives with OEM vendor base. </li>
<li>Drive execution and operational excellence. Translate strategic priorities into operational reality; aligning communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results. </li>
</ul>
To be clear, this is a player-coach role. Your high level of enthusiasm for developing and managing members of the sales team must be matched by your enthusiasm for independently prospecting and closing deals.  Additionally, this role includes a high degree of autonomy and self-direction.  You will be expected to apply initiative and high judgment to make sure the “right stuff gets done” to hit sales team and company objectives.  Overall, if you are seeking an impactful leadership role within a growing company working with colleagues who are building something special, this is the opportunity for you.  
Minimum Requirements 
<ul>
<li>BS in Sales &amp; Marketing, Business Administration or related field experience. </li>
<li>6+ years in sales, channel management, account management, or related role. Possess a deep understanding of sales principles and practices. </li>
<li>Strong experience and technical skills with sales and marketing strategy development and execution, business and market development, market research and planning, and promotions/advertising. </li>
<li>Demonstrated track record of successfully leading complex sales negotiations, enabled by well-developed strategies and adroit problem-solving skills. </li>
<li>Strong people management experience and skills in effectively leading high-performing sales teams. Demonstrated record of leading employees through effective hiring, training, mentoring, and coaching. </li>
<li>Exceptional organizational and prioritization skills with the ability to perform under pressure in an efficient and economical manner. </li>
<li>Strong experience with CRM tools and applications. </li>
<li>Direct experience with supplier management and procurement/sourcing. </li>
<li>Excellent oral and written communication skills. </li>
</ul>
Preferred Requirements 
<ul>
<li>Master of Business Administration degree. </li>
<li>Experience in the commercial heating and cooling industry. </li>
<li>Experience directly managing customer service call centers. </li>
<li>Ecommerce experience. </li>
<li>Experience in a small business, privately owned business, or Private Equity (PE) environment is advantageous.</li>
</ul>
This position is remote but we are willing to provide relocation assistance for candidates interested in residing in Knoxville.
Base salary will range from $160K-$190K with OTE around $235K+ (not including profit share).
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jvTgI1faW7

VP of Enterprise Sales and Marketing

<h3>Job Description</h3>
FINN’s Honolulu office is looking for a dedicated, growth-minded Manager to help lead the development of a newly envisioned Market Research Call Center. In this role, you will be responsible for overseeing a team of talented employees, while also overseeing the daily operations of the call center. Your team will be tasked with conducting telephone and in-person surveys to gather data according to various project specifications, as well as recruiting participants and managing logistics for focus groups and in-depth interviews.
This is a great opportunity for a professional who is looking to take their career to the next level by contributing to the evolution of a newly envisioned Market Research call center. To be successful, it will require a commitment and work schedule outside normal business hours. This role will require the Call Center Manager to be present during all shifts, aligning with a working schedule of Tuesday-Friday 1 pm - 9 pm and Saturdays 9 am - 5 pm.
As the Call Center Manager, you will have the opportunity to:
<ul>
<li>Work with senior leadership to grow and develop call center roles including establishing goals and developing strategic departmental plans. </li>
<li>Evaluate staff and team performance. Leading and managing annual development plans and coordinating all staff trainings in accordance with identified professional growth opportunities.</li>
<li>Hire, onboard, and train a talented team of Survey Coordinators and Research Interviewers.</li>
<li>Provide guidance, support and feedback to staff during calls and interviews, especially when handling difficult problems and/or resolving escalated complaints or disputes.</li>
<li>Work with the Associate Vice President and Senior Partner to clearly communicate daily project requirements and expectations.</li>
<li>Coordinate and oversee in-person field surveys.</li>
</ul>
In this role you will also be asked to:
<ul>
<li>Prepare and share work schedules, deadlines, and project assignments for Call Center staff.</li>
<li>Share Call Center feedback with the Management Team.</li>
<li>Prepare reports as requested. </li>
<li>Remain available at all times for staff questions and concerns.</li>
</ul>
You will be considered as a candidate if you have:
<ul>
<li>1-3 years of management experience with proven successes motivating team.</li>
<li>Excellent communication skills, verbal and in writing</li>
<li>Exceptional interpersonal, problem-solving, and leadership skills.</li>
<li>The ability to maintain confidentiality and thoroughness with handled data.</li>
<li>A high school diploma or equivalent.</li>
<li>Proficient MS Office skills.</li>
</ul>
Additional preference will be given to candidates who have experience in market research and/or managing call centers.
Location: Honolulu, HI
Compensation: The approved salary range for this role is $55,000 to $65,000 and is dependent on experience level.
To Apply  Please upload your resume and cover letter, and indicate your desired salary in $US Dollars.  While we appreciate the interest of all candidates, we will only respond to those with whom we have a greater interest. 
About FINN Finn Partners was launched in 2011 to realize Peter Finn’s vision to be a world-class, best-place-to-work global agency with a heart and a conscience that any major client in key markets around the world would be proud to have as a partner.
More than an integrated marketing agency, we are a bold collective of communications advocates, stewarding brands, protecting reputations, pioneering industries, influencing public policy, and leveraging data and analytics to shape the most important conversations of our day.
Headquartered in New York City, the agency has 1,400+ employees, with offices in 34 offices in 3 continents. Above all else, our success is driven by one simple thing: client relationships. Fueled by a relentless work ethic and dedication to client success, we do whatever it takes to make them successful while working hard, playing nice, and having fun along the way.
#LI-MA1
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TbypZmeS3G

Manager, Market Research Center

<h3>Job Description</h3>
POSITION SUMMARY
The Office of Residential Life (ORL) is a department within the Division of Student Affairs &amp; Operations providing a residential-learning experience that engages students within an innovative and educational environment that supports and promotes student success. ORL provides the vision and leadership for areas of responsibility that ensures that student housing is advancing the Mission, Vision, and goals as well as the Division’s Strategic Initiatives.
The Director of Residence Life &amp; Operations manages a professional residential housing team that is responsible for ORL’s facilities (operations) and educational programming. The Director contributes to the university mission and strategic vision by creating and implementing inclusive, supportive living, learning and serving communities that foster and enhance leadership development, promote health and safety, create a sense of belonging (retention), connections to Dillard University and academic success. The Director reports to and provides support for the Associate Vice President, Student Success &amp; Operations. This position also serves as a collaborating partner supporting the other Divisions within Student Success &amp; Operations -- Campus Police, Counseling Center, Health Clinic, Culture Center, Student Support Services, Center for Career and Professional Development, Athletics, Chapel and Student Engagement. The Sr. Director is also a member of The DU Culture Center’s Behavioral Intervention Team (BIT), Admissions &amp; Enrollment Committee and the Living, Learning, Serving Communities (LLSC) teams. The position serves as the primary coordinator of infrastructure and operational needs and services for residential housing in collaboration with the Office of Facilities Management. This position will also serve as a student group advisor. 
Other duties may be assigned

Serve on the committees of Admissions &amp; Enrollment, Living Learning, Serving Communities (LLSC) and The Culture Center/BIT. 

Manage with summer housing assignments, as needed.


ESSENTIAL FUNCTIONS
A Sense of Belonging and Community Development
Develop relationships with residents to help them be successful at DU
Model and challenge students to uphold the DU Mission and motto “Ex Fide, Fortis” – From Faith, (comes) Strength.
Create and promote a caring atmosphere conducive to academic pursuits and the leadership development.

Develop and implement meaningful on-going learning and experiential programs focused on learning outcomes for residential students. Outcomes may be determined by ORL, or campus partners such as academic units or even the President.
Continually review programs for success and accomplishment of outcomes, implementing improvements or updates, as needed.
Advise and collaborate with student leaders and organizations.
Interact, counsel, advise students on rules, policies, resources to ensure activities meet the university standards and expectations.



SUPERVISORY RESPONSIBILITIES
Develop goals and objectives for ORL and staff.
Develop a sense of community among the Residential Assistants (RAs) through staff activities, leadership skill-building, and professional and personal development opportunities.
Trains, supervises, and evaluates the ORL staff and RAs.
Assist in the recruitment and interviewing of all RAs and professional staff.
Provides proper staff coverage, including emergency duty, for the academic year (periods of hall openings, closings, and vacations included).
Handle emergency situations, utilizing crisis intervention skills and resources.
Schedules regular hall staff meeting to disseminate pertinent information, present in-service training, plan hall programs, and resolve problems. Schedule individual meetings with key stakeholders on a regular basis
Maintain daily office hours and offer a high degree of availability and visibility for all residents and staff members.
Manage administrative responsibilities including health &amp; safety checks, occupancy checks, etc. 
Evaluate and identify student academic or health related risks that may be revealed with these checks and escalate or refer as needed to leadership and campus partners.
Lead, coordinate and support departmental committees, occupancy management including contracting and brand recognition.
Maintain resident records and manage occupancy utilizing J1 (Jenzabar software).
Ensure that maintenance problems are reported, tracked and monitored. 
Develop a customer service communication response process with the staff and RAs for the residents. Promote professionalism and customer service.
Proactively collaborate with the Facilities and custodial staff to assist with coordination of maintenance and custodial requests.
Provide first-line crisis response and management and participate in a year-round duty rotation.
Support at-risk students and assist with disciplinary referrals and follow up (The Culture Center).
Assist with evaluation, identification, and mitigation of immediate risk in the residential community and maintain knowledge of best practices and resources for further action.
Assist with student staff recruitment, selection, and training.
Assist with department wide and divisional programming.



QUALIFICATIONS

The successful candidate will possess a sound understanding of student development theory and philosophy; previous experience in residence life/housing with ability to administer a comprehensive set of rules and regulations, and the ability to explain, interpret and apply rules and policies in a rational, objective, and consistent manner; proven quality program planning, organizational, administrative, supervisory, and budget management skills.


EDUCATION AND/OR EXPERIENCE

Bachelor's degree required, Master’s degree preferred. Supervisory experience and extensive experience in residential living, knowledge of student development, strong communication skills, and a demonstrated capacity to work with a diverse student population are preferred. Energy, commitment, flexibility, and enthusiasm are highly desired.


LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write rep01ts, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, parents, students, faculty, staff and other members of the University community.


MATHEMATICAL SKILLS

Ability to work with fundamental mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and prop01tions to practical situations.


REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.



WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.


SPECIAL REQUIREMENTS

Employee must be available for a live-on position. Employee must maintain confidentiality in all work performed. Must be flexible in work schedule. Must be willing to work evening or weekends for special events, crisis response, and/or opening and closing of hall. Must be willing to participate on an On-Call duty rotation cycle during breaks and university clousures. Must abide by Residential Life policies including no pets. Must pass a background check performed by Human Resources.

Director of Residential Life

<h3>Job Description</h3>
Company Overview: Unified Growth Partners is a tech-enabled distribution management platform enabling robust multi-channel distribution capabilities for the broad retail market with a focus on healthcare products and services. The company is led by health and financial services industry experts with a comprehensive understanding of the health plan ecosystem including plan design, value-based care, consumerism and distribution. At Unified Growth Partners, we build value for brokers, agents and agencies, health plans, provider partners and most importantly consumers by connecting individuals to the most appropriate plans and simplify the process for brokers so they can guide consumers to make the most appropriate decisions for their families. Supporting Medicare, Medicare Advantage, Ancillary, Medicaid, Financial services and product segments.           
Location: Remote
Reports to: Vice President, Inside Sales
About the role: Working closely with the VP, Inside Sales, the Inside Sales Manager will Responsible for all facets of growing and developing a high performing inside sales team (telephonic sales).
What you will do:
<ul>
<li>Recruit, train, develop, and manage a team of 20-30 sales agents.</li>
<li>Monitor a high volume of live and pre-recorded agent calls to grow talent and gather insights on the consumer experience.</li>
<li>Use performance data and operational reports to ensure agent and team attainment of sales and call center performance KPIs.</li>
<li>Exceed sales targets while maintaining the highest of ethical and compliance standards.</li>
<li>Create a differentiated agent and consumer experience, as measured by best-in-class retention and Net Promoter Scores.</li>
</ul>
We're looking for people who have:
<ul>
<li>At least two years of Medicare call center experience (sales preferred).</li>
<li>Two years of leadership experience, with a proven track record of developing performance.</li>
<li>An active health and life insurance license or the ability to obtain one within 60 days of hire.</li>
<li>Prior experience working on cross-functional teams that advanced new business initiatives.</li>
<li>Willingness to work a flexible schedule including evenings and occasional weekends to help company meet objectives.</li>
<li>Focus operating with purpose, urgency and accuracy.</li>
<li>A high energy ‘doer’ attitude to advance company goals.</li>
<li>A positive daily work attitude on a consistent basis.</li>
</ul>
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Inside Sales Manager

<h3>Job Description</h3>
About North Park
Founded in 1891, North Park University is a Christian university affiliated with the Evangelical Covenant Church of over 3,200 students from around the country and the world. Located for over 125 years on the land of the Miami and Potawatomi tribes in what is today Chicago’s northside, NPU has recently been designated a Hispanic Serving Institution and is committed to serving diverse populations. Elevating North Park University’s core distinctives of Christian, city-centered, and intercultural, NPU values diversity among its faculty and is committed to building a racially and culturally diverse intellectual community, and strongly encourages the nomination and candidacies of persons who are Black, Indigenous, and People of Color regardless of gender.
North Park University is located in the Albany Park neighborhood of Chicago, one of the most ethnically diverse zip codes in the United States. It is nine miles from downtown Chicago. The North Park campus has often been referred to as an oasis in the heart of the city – a place where students from urban, rural, and suburban backgrounds alike can call home. And all of this within the major metropolitan backdrop of Chicago: one of the world’s largest and most diversified economies, renowned for its museums and music, and voted best large city in the U.S. for four years in a row by Condé Nast Traveler.
Mission
The mission of North Park University is to prepare students for lives of significance and service through education in the liberal arts, professional studies, and theology.
Vision
Building on our core institutional identity—Christian, city-centered, intercultural—our vision is to create a university of uncommon character and enduring excellence, where faith, learning, and service meet.
Position Summary
The North Park University Office of Civic Engagement’s mission is to advance a city-centered ethos on campus and augment North Park University’s commitment to the just flourishing of cities. 
The Center for Civic Engagement is seeking a Catalyst Program Coordinator position to facilitate on-campus programming that supports Catalyst, the embodiment of our city-centered core distinctive. Each year, Catalyst serves nearly 2000 students and interacts with over 100 community partners. 
The Program Coordinator facilitates Catalyst Courses which provide robust experiential learning opportunities throughout the semester. These afternoon courses are designed to allow enough time for students to travel to locations throughout Chicago to experience, learn from, and serve the city. Catalyst Courses provide structure and support for students to apply the theory learned in the classroom with practice outside the classroom.
Reporting to the Assistant Vice President for Civic Engagement, the Program Coordinator works collaboratively with community partners and faculty to develop experiential learning sessions that impact student learning and align with civic engagement student learning outcomes. The position oversees and coordinates all logistical operations and risk management related to these sessions. The Program Coordinator implements assessment of civic engagement outcomes that map to the university’s Institutional Student Learning Outcomes (ISLOs). 
Community Engagement: 
Build on existing long-term relationships and develop new partnerships with community stakeholders across Chicago. Maintain authentic relationships where honest input and dialogue are paramount. 
Faculty Liaison:
Liaise with faculty to learn about their academic interests and collaborate on ways to enhance civic engagement learning outcomes. Conference with faculty who are interested in integrating sessions into their curricula.
Program Management:
Design and coordinate experiential learning sessions throughout the Chicagoland area, shaped by community stakeholders in alignment with faculty academic interests. Integrate risk assessments while shaping logistics. 
Assessment:
Implement assessment of civic engagement outcomes that map to the university’s Institutional Student Learning Outcomes (ISLOs). The Program Coordinator should know or be willing to learn best practices in direct and indirect assessment measures.
The Program Coordinator is also responsible for supporting other campus-facing programs as needed, including: 
<ul>
<li>Catalyst Semester, a learning community that centers civic engagement through city-focused classes, practica with community-based organizations, and experiential learning sessions.</li>
<li>Campus on Campus, campus-wide programming that brings relevant local conversations across the city to campus.</li>
</ul>
Responsibilities
<ul>
<li>Build collaborative and iterative relationships with faculty to imagine/reimagine how civic engagement can enhance student learning and shape their commitment to civic values</li>
<li>Design and coordinate experiential learning sessions centering civic engagement while implementing effective processes and protocols</li>
<li>Build, strengthen, and maintain relationships with community partners with a keen awareness of power dynamics </li>
<li>Manage a team of student volunteers and student workers while creating pathways for student input in all programming</li>
<li>Assess and evaluate program and implement findings for continuous improvement</li>
</ul>
Requirements
<ul>
<li>A Bachelor’s degree is required and/org two years of experience in higher education, nonprofit, or equivalent </li>
<li>Commitment to civic engagement with an emphasis on building and maintaining long-term relationships with community stakeholders. An awareness of power dynamics and the ability to center community aspirations and preferences with a DEI lens are essential</li>
<li>Creativity in bridging faculty academic interests with student learning outcomes through experiential learning </li>
<li>Demonstrated experience in program management with high attention to detail; ability to multitask and coordinate logistics in a fast-paced environment </li>
</ul>
Benefits
<ul>
<li>Medical Insurance</li>
<li>Dental Insurance</li>
<li>Prescription Plan</li>
<li>Flexible Spending Account</li>
<li>Commuter Benefit</li>
<li>Life Insurance</li>
<li>Disability Insurance</li>
<li>Retirement Plan</li>
<li>Tuition Remission</li>
<li>Helwig Recreation Center</li>
</ul>

Catalyst Program Coordinator

<h3>Job Description</h3>
Executive Assistant Full Time (40 Hours) Monday - Saturday (varies)
Headquarters 630 Trade Center Drive Las Vegas, NV 89119
PURPOSE: The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by providing outstanding service to both members and internal members.
<ul>
<li>To deliver service in alignment with our Service Commitments:
<ul>
<li>I will earn respect and build trust by acting with integrity in every</li>
<li>I will understand my role in supporting the team to achieve our</li>
<li>I will focus on people over products and build lasting</li>
<li>I will take ownership and accept</li>
<li>I will treat my coworkers with the same high standards as I treat my</li>
<li>I will continuously look for ways to improve myself, my credit union, and my</li>
<li>I will accept there is no "they". We are one working toward the same</li>
<li>I will commit to the core</li>
</ul>
</li>
<li>Meet all established service goals.</li>
</ul>
SUMMARY: Acts as Executive Assistant to the President/CEO and performs the required tasks of the job. Aids the Board Chairman, Board of Directors and Volunteer Committees with administrative and clerical matters. Uses own discretion as to work procedures and is required to be tactful when dealing with difficult personalities from both inside and outside the Credit Union.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
<ul>
<li>Maintains Executive calendars and schedules.</li>
<li>Management of Administrative Filing system, ensures appropriate copies of correspondence or other printed matter are filed for easy retrieval when needed. Also responsible for maintaining employee loan files.</li>
<li>Maintain official record of by-laws, rules, regulations, policies, etc.</li>
<li>Receives and routes incoming mail and facsimile communications directed to the President/CEO, Senior Vice Presidents and Board of Directors and other volunteers. Locates and attaches appropriate files to correspondence to be answered by Executive or Board. Forwards invoices to appropriate SVP, and/or forwards to Accounts Payable.</li>
<li>Communicates pertinent information, such as meeting notices, , etc. to all employees or appropriate recipients. Intercepts executives' telephone calls, gives appropriate information to callers or routes call to appropriate executive or official and places outgoing calls.</li>
<li>Greets visitors, ascertains nature of business, and conducts visitor to appropriate person.</li>
<li>Transcribes notes for Board meetings, committee meetings, and other meetings when necessary.</li>
<li>Organizes the production and distribution of monthly Board packets, to all appropriate parties as well as all correspondence for senior managers and volunteers. Prepares routine correspondence for signature of appropriate executive or official.</li>
<li>Compiles and coordinates the production of reports for executives and volunteers. Assists the President/CEO in Board and committee related matters including; notice of meetings, preparation of the monthly reports and generally assisting volunteers in their respective roles.</li>
<li>Set up meetings according to desired format ie. Virtual vs. live.</li>
<li>Completes copying, binding, and presentation projects in a timely manner.</li>
<li>Arranges conference registration and travel schedule and reservations for President/CEO, SVP's (when appropriate) and elected/appointed volunteers. Maintain accurate record of travel and conference attendance for Senior</li>
<li>Management and volunteers each year. Develops schedule of all pertinent conferences for management and volunteers toattend.</li>
<li>Maintains records of all expenses. Compiles and, submits monthly Visa Expense reports for Executive Team Prepare for, organize and arrange Credit Union sponsored meetings, dinners and social functions (other than those of a marketing nature).</li>
<li>Maintain and replenish supplies in copy room and kitchen for Executive Team and Board use.</li>
<li>Perform other duties as assigned.</li>
</ul>
EDUCATION and/or EXPERIENCE: AA degree in Business or similar and a minimum of 2 years of experience at an executive support level; or a minimum of four years of related experience and/or training; or equivalent combination of education and experience.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED* **SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED** SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE) DRUG-FREE WORKPLACE

Executive Assistant

<h3>Job Description</h3>
Under the general supervision of the Vice President of Crisis Services, the Site Director is responsible for planning, developing, organizing and maintaining activities within the 24/7 Crisis Program.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Supervises, trains and schedules assigned staff to ensure that service delivery is offered on a 24-hour basis. This is to address immediate safety needs, develop resilience, and create plans to address the cyclical nature of behavioral health challenges, preventing future crises for service recipients.</li>
<li>Recruits, retains, leads, coaches and develops the Crisis Center’s staff and volunteers.</li>
<li>Directs and supervises ongoing staff training and development.</li>
<li>Assists with administration of the Program business plan to include ensuring contract expectations are met and that there is adherence to the assigned budget.</li>
<li>Supervises and evaluates crisis programs and activities.</li>
<li>Supports clinical team in screening potential participants, reviewing levels of care and providing referrals to other agencies as needed.</li>
<li>Plays a leading role with implementing training modules, adjusting them according to demand and upgrading them on a continuous basis.</li>
<li>Ensures quality of all aspects of behavioral health care including: psychiatric and medication evaluations, medication management, nursing, physical examinations, therapeutic groups, individual and group counseling, care navigation, peer support, and family meetings at the centers. </li>
<li>Supervises services that include assessment, diagnosis, abbreviated treatment planning, observation, case management, individual and group counseling, skills training, prescribing and monitoring of psychotropic medication, referral, and linkage.</li>
<li>Supervises the provision of crisis stabilization, client evaluations, community referrals, authorization of services, access to basic support needs (medications, food, etc.), and suicide prevention services.</li>
<li>Assists individuals/families in developing natural supports to increase success in the community.</li>
<li>Completes clinical documentation as required.</li>
<li>Develops and maintains positive and constructive working relationships with collateral agencies, including coordination of care for community support.</li>
<li>Provides on-call coverage for the Program as assigned.</li>
<li>Provides shift coverage in the event it is needed to continue operations.</li>
<li>Ensures Incident Reports are initiated, completed, reviewed and submitted according to policy.</li>
<li>Fosters relationships with local, state, and national leaders and governmental bodies and agencies.</li>
<li>Understands and adheres to DWIHN compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.</li>
<li>Keeps abreast of all federal and state regulations and laws and all DWIHN policies as they presently exist and as they change or are modified.</li>
<li>Performs other related duties as assigned.</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES (KSA’S)
<ul>
<li>Knowledge of DWIHN policies, procedures and practices.</li>
<li>Knowledge of the DWIHN provider network and community resources.</li>
<li>Knowledge of the Michigan Mental Health Code.</li>
<li>Knowledge of MDHHS policies, rules, regulations and procedures.</li>
<li>Knowledge of Federal policies, rules, regulations and procedures as it relates to DWIHN.</li>
<li>Knowledge of behavioral health and mental health principles and practices.</li>
<li>Knowledge of the Michigan Medicaid Provider Manual.</li>
<li>Knowledge of MHWIN.</li>
<li>Knowledge of the clinical care process (screening, assessment, treatment planning, case management and continuing care).</li>
<li>Knowledge of Quality Management and Quality Improvement principles and practices.</li>
<li>Knowledge of Integrated Care services for behavioral health patients.</li>
<li>Knowledge of Medical Necessity Criteria for Behavioral Health Services.</li>
<li>Knowledge of the Federal Confidentiality Regulations, 42 CFR, Part 2. </li>
<li>Knowledge of documents / regulations that govern the provision of mental health services, e.g., Medicaid Manual Mental Health and Substance Abuse Chapter III, State Plan for Medicaid, Michigan Department of Health and Human Services Quality Plan, BBA requirements and the Mental Health Code.</li>
<li>Knowledge of Crisis Center operations and management.</li>
<li>Knowledge of Crisis Center programs.</li>
<li>Supervisory skills.</li>
<li>Management skills.</li>
<li>Leadership skills.</li>
<li>Executive skills.</li>
<li>Administration skills.</li>
<li>Training skills.</li>
<li>People management skills.</li>
<li>Project management skills.</li>
<li>Action planning skills.</li>
<li>Risk management skills.</li>
<li>Motivation skills.</li>
<li>Coaching skills.</li>
<li>Delegation skills.</li>
<li>Strategic thinking skills.</li>
<li>Assessment skills.</li>
<li>Evaluation skills.</li>
<li>Organizational skills.</li>
<li>Planning skills.</li>
<li>Problem Solving skills.</li>
<li>Decision Making skills.</li>
<li>Critical Thinking skills.</li>
<li>Interpersonal skills.</li>
<li>Communication skills.</li>
<li>Skill at meeting deadlines.</li>
<li>Multitasking skills.</li>
<li>Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).</li>
<li>Teamwork Skills.</li>
<li>Ability to communicate orally.</li>
<li>Ability to communicate in writing.</li>
<li>Ability to work effectively with others.</li>
<li>Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.</li>
<li>Judgement/Reasoning ability.</li>
</ul>
REQUIRED EDUCATION:
A Master’s Degree in Social Work, Psychology, Counseling, the Human Services, the Social Services or a related field. 
REQUIRED EXPERIENCE:
<ul>
<li>Four (4) years of full-time paid professional experience working in a human service, social service, mental health or behavioral health setting. </li>
</ul>
AND
<ul>
<li>Two (2) years of full-time paid professional experience as an executive, administrator, manager or supervisor in a human service, social service, mental health or behavioral health setting.</li>
</ul>
REQUIRED LICENSE(S).
A Valid State of Michigan clinical licensure: LMSW, LMHC, LPC, LLP or PhD. 
A valid State of Michigan Driver’s License with a safe and acceptable driving record.
WORKING CONDITIONS:
Work is performed in a crisis center setting. 
This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time. 

Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process. 
The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer

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