<h3>Job Description</h3>
Position Title: Guest Services Supervisor
Department: Guest Services
Reports To: Guest Services Manager
Location: Audubon Zoo
General Summary: The Guest Services Supervisor is responsible for managing the Guest Services Department under the direction of the Guest Services Manager. The Guest Services Supervisor will be responsible for the day-to-day operation of the department as it relates to coaching and managing all Guest Services staff. The Guest Services Supervisor is responsible for ensuring that the staff provides outstanding Guest Services to all guests.

To deliver on the Audubon mission, the Guest Services Supervisor will:

Provide a guest experience of outstanding quality.

• Supervises and trains Guest Services Staff
• Assist the Guest Services Manager with weekly staff work schedules.
• Schedules employee meal breaks
• Organizes office supply inventory and orders supplies.
• Produces departmental checklists and monitors daily camera-ready reports.
• Assist with employee engagement activities and incentive programs.
• Supervise group check-in processing.
• Assist with professional development plans of staff.
• Supervise front entrance/special events admission and processing.
• Monitor cash handling audits.
• Handles confidential communications as required.
• Creates and implements new ideas to motivate and educate staff.

Weave quality entertainment through the guest experience.

• Professionally address guest feedback/complaints
• Monitors and regulate Guest Services staffing needs throughout the day.
• Maintains data records for equipment. 

Operate a financially self-sufficient collection of museums and parks.

• Monitors and is accountable for employee selling techniques and sales.
• Maintains ticket system, radio, and uniform inventory.
• Authorizes voids/refunds as needed.
• Orders departmental supplies
• Assist the Guest Services Manager in calculating payroll.
The above listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.



To deliver on the Audubon service promise, the Guest Services Supervisor will:

Welcome

• Make eye contact with every customer encounter, smile at every person, and offer friendly phrases and greetings.
• Wear an identification badge.
• Walk individual to the destination instead of pointing; aid people who look confused.
• Assume ownership of potential safety hazards (wipe-up spill, pick up trash). Always have a camera-ready look.

Share

• Maintain a positive attitude, pleasant tone of voice (remember it is not what you say, but how you say it).
• Coach coworkers on service expectations.
• Utilize the power of teamwork to give excellent service.
• Know when to involve management.

Inspire

• Know the answers to questions or seek out the answers.
• Utilize proper phone etiquette (answer the phone within three rings, smile before answering the call, ask for permission, and wait for a response before placing the caller on hold).
• Ensure the work area is free of food, drink, socialization, and personal business.
• Follow the Dress Code Policy on clothing and grooming.
• Keep unpleasant concerns behind closed doors (vent backstage).





Supervision: Manages the Guest Services &amp; Attractions. Experience: One year of supervisory experience is preferred. 
Education: High School Diploma Licensure/Certification: Driver’s license required. 
Software Requirements: Working knowledge of Computer Systems and proficiency in software applications- MS Word, Excel, Outlook, etc.

Machinery/Tools/Equipment Requirements: Must be able to use mobile devices, computers, fax, scanner, phone, and copy machine.
Physical Requirements:

1. Sedentary Work: exerting up to 50 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. May involve sitting most of the time, but may involve walking or standing for brief periods.
2. Sitting or standing, bending, stooping, and the ability to carry items weighing up to 50 pounds.
3. Constant adequate range of motion and mobility required.
4. Regular near acuity with clarity of vision at 20 inches or less is required.
5. Typical ability to collect and analyze numerical and written data and verbal information to reach logical conclusions and ability to determine the time, place, and sequence of operations or actions required.
6. Regular talking and the ability to express and exchange ideas by means of language expected.
7. Regular hearing and the ability to perceive the nature of sounds.
8. Constant ability to read, record, or type data quickly and accurately required.

Environmental/Working Conditions:

1. Working long hours between breaks or meals required.
2. Ability to work under and handle stress in an appropriate manner required.
3. May be exposed to high, medium, or low noise intensity.
4. Constant contact with co-workers required.
5. Affinity for animals preferred.
6. Exposure to fluctuations in temperatures may be required.
7. Exposure to outdoor conditions may be required.

Guest Services Supervisor

<h3>Job Description</h3>

Purpose of This Job:
The purpose of this job is to stock shelves, racks, cases, bins, and tables with fresh produce and arrange merchandise displays to attract customers. May periodically take physical count of produce or check and mark produce. May print and attach price tickets to items of produce.
Essential Functions:
<ol>
<li>Answer customer questions about produce and advise customers on produce selection.</li>
<li>Take inventory or examine produce to identify items to be reordered or replenished at Produce Managers direction. </li>
<li>Stock shelves, racks, cases, bins, and tables with new or transferred produce.</li>
<li>Responsible to ensure that produce department is clean, stocked, and well maintained at all times. </li>
<li>Clean display cases, shelves, and aisles as needed or directed. </li>
<li>Enters pricing information on tickets for shelf presentation.</li>
<li>Compares printed price tickets with entries on purchase orders.</li>
<li>Mark selling price on boxes or containers containing produce.</li>
<li>Keep records of production, returned goods, and related transactions.</li>
</ol>
<ol>
<li>Complies with all federal, state, and company policies, procedures, and regulations. </li>
</ol>
<ol>
<li>All other duties as assigned.</li>
</ol>
Equipment Used in the Job:
Barcode reader, point of service scanner, scales, electric jack, U-boat, produce carts, prep tables, knives, cleaning supplies, ticket-printing machine and dollies.
Educational Requirements:
Minimum of high school diploma or General Equivalency Diploma (GED), preferred.
Experience Requirements:
Previous experience working in a produce department preferred but not required.
Reasoning Ability:
Addition, subtraction, multiplication, division, and percentages. 
Language Skills:
Ability to comprehend instructions and directions.
Ability to comprehend written and verbal directions.
Ability to communicate with others (internal and external customers) to convey information effectively and professionally.
Typical Physical and Mental Demands of the Job:
Concentration, attentiveness, independent judgment and discretion, ability to manage multiple tasks, read and communicate instructions. Must be able to see, hear, and stand for extended periods of time. Must be able to lift up to 50 pounds manually.
Work Environment:
Standing for entire shift, minus breaks and meal periods. Exposed to changes in temperature while working in the freezer and coolers. Has the potential to be exposed to various degrees in temperature while working with employees in various areas of the market, including dock, stockroom, coolers, freezers and front area of the store.
Other Considerations:
Must be able to work effectively and interact professionally with internal and external customers.

Produce Clerk

<h3>Job Description</h3>
Are you Customer Service-Oriented? Are you a People Person? Are you known by your Smile?
 If so you might be a great fit for Argus Event Staffing! We are looking for a few Great Staff to Work all the Best Venues around the Atlanta Metro Area. We are looking for Team Members for concerts at Truist Park, football and basketball games at Georgia State University, Music Festivals, College Park Skyhawks games, Atlanta Dream games and concerts at Gateway Center Arena, and other outstanding venues.
What you can expect to do:
Our Team Members may perform many different functions such as Ticket Scanning, Security Screening and Ushering to name a few.
The Event Staffing Team Member's main function is to provide crowd management services while providing excellent customer service in alignment with the Event Supervisor's direction in event day operations. Primarily focusing on meeting the needs of the client/venue and patrons, from a customer service perspective. Develops effective working relationships with client, other Argus Team Members and patrons; communicates timely and effectively.
Examples of how you will provide Great Customer Service:
1. Directing patrons attending events, including, but not limited to directing patrons to their seats, directing patrons to venue services such as restrooms and ATMs, and directing patrons in accordance with venue safety policies and procedures 2. Crowd control activities, including, but not limited to directing large and small crowds and restraint of patrons as dictated by operational guidelines 3. The ability to work nights, weekends, and holidays 4. Comprehend, direct, and implement emergency duties, including, but not limited to venue evacuations 5. Proactively communicate with all levels and work collaboratively with Corporate Argus; Human Resources, Accounting, Operations etc.
Psychological Demands Moderately stressful with constantly changing environments and duties based upon the venue assigned. Must be able to give and take direction from different teammates, supervisors and managers in a professional manner. May be exposed to loud noise and amplified music.
Working Conditions Fast paced environment at venue during event days. Longer hours/days are necessary. May be exposed to varying weather conditions.
Additional Qualifications: As a team member, you must be capable of performing the essential functions of the position assigned. These include but are not limited to:
<ul>
<li>Ability to work weekends, holidays, and nights -- some extending later in the evening than others</li>
<li>Ability to work outside in adverse weather conditions</li>
<li>Ability to stand at an assigned post or location for long periods of time - some may not offer a view of the event</li>
<li>Ability to work different venues and positions</li>
<li>Ability to deal with impaired or disorderly patrons</li>
<li>Ability to abide by the Argus Team Member policies and procedures as outlined in the Argus Guidelines and Handbooks</li>
</ul>
Additional Information:
<ul>
<li>We do require successfully completing background checks, we are a felony free organization</li>
</ul>
Knowledge, Skills and Abilities Required
<ul>
<li>High School Diploma or GED and/or equivalent work experience.</li>
<li>Ability to work independently</li>
<li>The necessity to run or move quickly during the course of a shift</li>
<li>The necessity to perform patrols throughout the course of a shift</li>
<li>Ability to operate a ticket scanner, including hearing, seeing, and reading all visual and audible prompts</li>
<li>Ability to tear tickets, scan tickets and perform ticket drop counts</li>
<li>Ability to attach wristbands to patrons' wrists</li>
<li>Ability to address large numbers of patrons effectively with moderate ambient noise and without voice amplification devices</li>
<li>Ability to open and close doors, including fire doors</li>
<li>Ability to read and comprehend event ticket text, event briefing sheets, and other printed materials</li>
<li>Ability to physically conduct pat-down and handheld metal detector searches (bending, twisting, squatting, reaching, kneeling etc.)</li>
<li>Must be willing to take direction and lead by example</li>
<li>Must have excellent verbal communication skills</li>
<li>Must be able to respond to change in a positive and productive way</li>
<li>Must exhibit an emphasis on customer service</li>
</ul>
Physical Demands of the Job
<ul>
<li>Must be able to move in a quick, energetic manner. Long periods of standing and constant movement around event area is expected on event days. Ability to bend, twist, squat, kneel, reach, hear, see, speak etc. Ability to lift and carry a minimum of 10 pounds repeatedly and up to 50 pounds occasionally. May be required to climb stairs occasionally or repeatedly through out the shift.</li>
<li>Ability to stand at a post for extended periods of time without sitting.</li>
</ul>

Atlanta Area Event Staff

<h3>Job Description</h3>
ASYMCA of ALASKA  
  
Job Title:  Events Coordinator   
FLSA Status:  Exempt   
Status:  Full Time, Permanent   
Reports to:  Associate Executive Director 
Starting Pay Range: 40,882-51,102   
  
  
MISSION:  The Armed Services YMCA enhances the lives of military members and their families in spirit, mind, and body through programs relevant to the unique challenges of military life.  
POSITION SUMMARY:  
This position supports the work of the Armed Services YMCA, a leading nonprofit committed to strengthening the military community through youth development, healthy living and social responsibility.  The Events Coordinator’s focus is managing all ASYMCA of Alaska special events. The staff member will be responsible for every aspect of an event, including but not limited to securing and contracting vendors, event design and logistics, budget oversight, scheduling, and evaluating. The Event Coordinator must be well-organized, competent in event management, creative, results driven and relationship focused. This position works closely with Associate Executive Director, other ASYMCA programs staff, military personnel and families and local community partners. The goal is to organize unforgettable events and experiences that will ensure the engagement of participants and facilitate the completion of delivery on the ASYMCA Mission. 
  
ESSENTIAL FUNCTIONS:  
<ol>
<li>
Coordinate and manage event tasks to ensure project delivery within allotted budget and timelines.  
</li>
</ol>
<ol>
<li>
Manage all event scheduling, design, set-up, tear down, and follow-up processes. 
</li>
</ol>
<ol>
<li>
Maintain accurate event budgets. 
</li>
</ol>
<ol>
<li>
Book and contract venues, entertainers, photographers, and other vendors. 
</li>
</ol>
<ol>
<li>
Procure supplies as needed by shopping, ordering or creating. 
</li>
</ol>
<ol>
<li>
Conduct facility and vendor inspections on the day of the event to ensure everything adheres to ASYMCA standards and branding guidelines. 
</li>
</ol>
<ol>
<li>
Schedule staff and volunteers in accordance of needs for the event. 
</li>
</ol>
<ol>
<li>
Assess an event’s overall success and lead wrap up meetings and reports. 
</li>
</ol>
<ol>
<li>
Oversees event ticket sales, registration and responds to guest inquires.  
</li>
</ol>
<ol>
<li>
Develop and maintain excellent collaborative relationships with community organizations and individuals. 
</li>
</ol>
<ol>
<li>
Provide regular updates on event coordination efforts to Director Team. 
</li>
</ol>
<ol>
<li>
Research and bid out vendors (catering, decorators, musicians, etc.) and choose the best combination of quality and cost for each specific event. 
</li>
</ol>
<ol>
<li>
Seek to understand and continually learn trends in event management. 
</li>
</ol>
<ol>
<li>
Creatively design, curate and develop event details. 
</li>
</ol>
<ol>
<li>
Engage volunteers:  recruit, assign, retain and interact with volunteers frequently to support a robust Volunteer Program. 
</li>
</ol>
<ol>
<li>
Continually evaluate current events for effective delivery, audience relevance and needs of the organization.  
</li>
</ol>
<ol>
<li>
Suggests and develops new event ideas in accordance with ASYMCA Mission and needs of the organization.  
</li>
</ol>
<ol>
<li>
Manages work load to ensure all tasks are completed by deadlines. 
</li>
</ol>
<ol>
<li>
Serves as an essential programs team member, occasionally working in other ASYMCA program areas as needed. 
</li>
</ol>
<ol>
<li>
Other duties as assigned.  
</li>
</ol>
YMCA COMPETENCIES:  
Volunteerism: Engages volunteers and promotes social responsibility at all levels of the organization.  
Critical Thinking &amp; Decision Making: Makes informed decisions based on logic, data and sound judgement.    
Functional Expertise: Executes superior technical skills for the role.  
Developing Self &amp; Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.   
   
QUALIFICATIONS:  
<ol>
<li>
Must possess high school diploma or equivalent. 
</li>
</ol>
<ol>
<li>
Associate’s or Bachelor’s Degree in Business, Recreation, Hospitality or related field preferred. 
</li>
</ol>
<ol>
<li>
Three years of experience in event planning required. 
</li>
</ol>
<ol>
<li>
5 years of customer service experience required.  
</li>
</ol>
<ol>
<li>
Must possess excellent communication skills to include phone, electronic, written and interpersonal. 
</li>
</ol>
<ol>
<li>
Must be able to work individually or as part of a team. 
</li>
</ol>
<ol>
<li>
Must be proficient with MS Word, Excel, Power Point, and Outlook and ability to learn Cloud based registration applications and platforms. 
</li>
</ol>
<ol>
<li>
Basic financial handling and budget interpretation experience preferred. 
</li>
</ol>
<ol>
<li>
Possess multi-tasking ability with superb organization and planning skills. 
</li>
</ol>
<ol>
<li>
Must be able to function in various work environments to include but not limited to, office/administrative areas, child care facility, retail space, indoor and outdoor program spaces. 
</li>
</ol>
<ol>
<li>
Must be self-motivated and able to work with minimal supervision and prioritize work assignments with minimal guidance. 
</li>
</ol>
<ol>
<li>
Experience with military lifestyles preferred. 
</li>
</ol>
<ol>
<li>
Possess a general knowledge of Alaska and military communities, demographics and cultures 
</li>
</ol>
<ol>
<li>
Work experience with a non-profit organization is preferred. 
</li>
</ol>
<ol>
<li>
Must have a valid driver’s license and clean driving abstract. 
</li>
</ol>
  
WORK ENVIRONMENT &amp; PHYSICAL DEMANDS:  
<ol>
<li>
Primarily an office environment using computer, scanner, fax and copier equipment during pre-planning. 
</li>
</ol>
<ol>
<li>
ASYMCA standard office Hours are 8:00am-5:00pm M-F.  Event Coordinator schedule is based on the needs of each individual event, and vary.  Weekends, Early Mornings and Evenings are expected, on an irregular basis- and will be scheduled in advance.   
</li>
</ol>
<ol>
<li>
Sufficient strength, agility and mobility to perform essential functions and to supervise activities in a wide variety of indoor and outdoor locations (depending upon the events).  
</li>
</ol>
<ol>
<li>
Standing for periods of time while manning informational booths/tables at various resource fairs or functions.  
</li>
</ol>
<ol>
<li>
Must be able to lift 30 pounds.  
</li>
</ol>
<ol>
<li>
Ability to work under pressure.  Interacts with board members, military personnel, community and philanthropic organizations, staff and volunteers.  
</li>
</ol>
<ol>
<li>
Statewide travel may be required. Driving, air travel, and may include overnight stay.
</li>
</ol>
Armed Services YMCA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ASYMCA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. ASYMCA encourages applicants of all ages.
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Events Coordinator

<h3>Job Description</h3>
Job Title: 2024 Event Staff Crew Member
Department: Events
Charlotte Motor Speedway is the heart of Speedway Motorsports’ nationwide network of entertainment venues. The company maintains a consistent focus on four core principles:
• Take care of teammates
• Be known for remarkable events
• Positively impact the community
• Profitably improve
Position Summary:
Charlotte Motor Speedway is seeking individuals for our upcoming spring events at Charlotte motor Speedway. We are looking for enthusiastic, hard-working and outgoing individuals. Crew members will work events at the Charlotte Motor Speedway, the Dirt Track at Charlotte, and zMAX Dragway. Position works well for college students to make additional income while allowing for flexibility with class schedule or retirees who are looking for make their own schedule.
The ideal candidate will adopt a GLOBE mentality. GLOBE stands for Generously Lending Our Best Efforts. This is done by holding themselves and their teammates accountable for taking our best practices “the last mile” – optimizing them for maximum value to all of our stakeholders while sharing insights on how to improve our company. The ideal candidate will also be a productive and proactive self-starter who is passionate about his/her duties and willing to put forth the extra effort to achieve excellence.

Qualifications: - 16 years of age
 - Strong customer service background - Team player, have a positive attitude, use good judgment, and be professional - Ability to stand for an extended period of time and work outside in various weather conditions - Must pass a background check
 - Flexible work schedule, including weekends
 - Applicants must live within a reasonable driving distance from Charlotte Motor Speedway
Spring 2024 Event Dates:
Charlotte AutoFair – April 4-7
NHRA 4-Wide Nationals – April 26-28
Breakaway Another World Music Festival – May 3-4
Coke 600 NASCAR Race Weekend – May 24-26
Available Positions: 
Security Guard
<ul>
<li>Circulate among fans, visitors and employees to preserve order and protect property</li>
<li>Assist with incident investigations, report findings, makes recommendations and takes corrective actions as directed</li>
<li>Responsible for gate control to ensure that only people with proper credentials have access to restricted areas</li>
</ul>
Parking Attendant
<ul>
<li>Direct Charlotte Motor Speedway guests to proper parking lots safely and efficiently</li>
<li>Direct individuals with special parking passes to proper locations</li>
<li>Sell parking stickers to fans as they enter Charlotte Motor Speedway</li>
</ul>
Tram Director
<ul>
<li>Ensure guests safely enter and exit trams</li>
<li>Interact with guests as they ride trams</li>
<li>Communicate with tram driver on when to start and stop vehicle</li>
</ul>
Ticket Scanner
<ul>
<li>Greet guests at entry gates</li>
<li>Check coolers for size and contents</li>
<li>Scans or stubs guest tickets</li>
</ul>
Usher
<ul>
<li>Assist fans in finding their seat location</li>
<li>Provides direction and answers to guests who need assistance within the concourse and grandstand seating area</li>
<li>Helps create a fun, safe, and smoke-free environment for our fans</li>
</ul>
Information Booth Attendant
<ul>
<li>Assists guests with general questions about the facility, their seats and race day activities</li>
<li>Hands out maps, schedules, and promotional materials</li>
<li>Assists guests with golf cart rides and info about transportation options before, during and after the event</li>
</ul>
Ticket Booth Sales Representative
<ul>
<li>Sell tickets on Ticketmaster Archtics Systems during event walk-up</li>
<li>Provide &amp; maintain the highest level of customer service to fans &amp; guests</li>
<li>Distribute will call and troubleshoot/manage customer expectations when issues arise</li>
</ul>
Mobile Ticketing Gate Support
<ul>
<li>Assist guests with any mobile ticketing issues at venue entrances</li>
</ul>

Events Team Member - Seasonal

<h3>Job Description</h3>
Summary  Friend Health is seeking a strong revenue cycle  specialist with healthcare claims and collections experience. Applicants must be knowledgeable in the areas of follow-up/collections, appeal writing, root cause analysis and billing. The primary responsibility for this position is to expedite clean claim submission and aggressive follow up efforts to secure payer reimbursement in a timely fashion. This applicant would also be responsible for posting payments and payment reconciliation.
The ideal candidate will have a demonstrated record of accuracy and efficiency and must be proficient in their knowledge of billing regulations, claim form requirements and appeal processes for government or non-government payer sources.
Essential Job Duties &amp; Responsibilities
Daily essential duties and responsibilities, includes insurance verification, ticket review and claim submission, payment posting, claim follow up which includes claim research and resolution for resubmission. The Revenue Cycle Specialist will also work on other revenue cycle related task as needed which and may include data collection for UDS data reporting, Medicare and Medicaid credit balance reports, and 340B pharmacy revenue tracking .
Experience
<ul>
<li>A minimum of four years of experience in performing outpatient medical billing in a FQHC setting, including encounter rate billing (preferred)</li>
<li>Experience with Centricity/Athena (Preferred)</li>
<li>Strong communication skills, written, spoken and active listening.</li>
<li>Experience using Office 365, including outlook, share point, excel, and word.</li>
<li>Experience with reading and understanding explanation of benefits and the ability to post payments and follow up denied/rejected claims according to department guidelines and protocol.</li>
<li>The ability to multitask, handle large volumes of work and maintain accuracy.</li>
<li>Advanced analytical skills, the ability to follow instructions and problem solving.</li>
<li>Understanding the urgency of retrieving and responding to voicemail messages timely</li>
<li>Mathematica skills, 10 key Calculator, Scanner, Printer and Faxing skills.</li>
<li>Medical Terminology and ICD10/CPT coding principles</li>
<li>Understanding HIPAA including maintaining the security of patient information</li>
<li>Three years’ experience of Medicare, State of Illinois Medicaid, Managed Care billing. </li>
</ul>
Educational Requirements Billing Certification or Coding Certification; Associate degree in Finance/Accounting preferred.
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Revenue Cycle Specialist

<h3>Job Description</h3>
Overall Job Duties: 
Manages all aspects of the office with guidance/support from the Partner in Charge (PIC) to ensure the office is running smoothly, supervises staff members, assures that attorneys receive support needed and uphold Firm standards. Provides Legal Secretary support to one-or two attorneys in the office, as needed. Maintains positive communications with clients, attorneys, and staff. Influences positive office morale. 
Firm Management: 
<ul>
<li>Work with the managing partner to oversee and manage day-to-day operations of the office</li>
<li>Supervise staff members and work with Human Resources on hiring and supervision issues</li>
<li>Review and approve staff timecards for semi-monthly payroll</li>
<li>Work with HR to prepare and deliver performance evaluations for staff</li>
<li>Review and approve employee expense reports</li>
<li>Process incoming firm vendor invoices for payment</li>
<li>Assist Marketing Department as needed</li>
<li>Assure maintenance of files and records and coordinate file transfers to storage, clients, or other law firms</li>
<li>Assist IT Department regarding technology issues as needed</li>
<li>Facilitate continuing education for attorneys as needed</li>
<li>Facilitate entertainment ticket distribution to clients, including Form 700 gift notices</li>
<li>Coordinate, prepare, and track annual client contracts</li>
<li>Prepare and track annual client audit request responses</li>
<li>Coordinate use of office space and communicate with landlord/property manager re office maintenance issues – i.e., air conditioning, etc. </li>
<li>Monitor order, stocking, and storage of supplies</li>
</ul>
Support Staff Management: 
<ul>
<li>Supervise Legal Secretaries, Paralegals and office staff</li>
<li>Support one or more attorneys as Legal Secretary, depending on staffing ratios and office needs</li>
<li>Coordinate staff recruitment and Legal Secretary/attorney pairings to ensure accurate and timely support of attorneys, reassign as necessary</li>
<li>Oversee new hire orientation for all legal support staff to ensure effective integration</li>
<li>Coordinate Legal Secretary/Paralegal overflow/backup duties as needed</li>
<li>Provide advice, counsel, and leadership to staff</li>
<li>Hold staff meetings to train and inform</li>
</ul>
Legal Secretary Duties: 
<ul>
<li>Handle e-filings and have thorough knowledge of the litigation process from beginning to end</li>
<li>Prepare and revise legal documents, correspondence, memoranda, emails</li>
<li>Proofread prepared documents to ensure accuracy and correct formatting</li>
<li>Assemble documents and exhibits for court filings, hearings, arbitrations, mediations, depositions, etc.</li>
<li>Assist Marketing Department in preparation of marketing materials such as PowerPoint presentations and pitch folders</li>
<li>Provide backup and overflow coverage when needed</li>
<li>Prepare and process new client/matter intakes per firm standard</li>
</ul>
Perform all other duties as assigned. 
Qualifications/Requirements: 
<ul>
<li>Five plus years office management experience</li>
<li>Five plus years legal secretary experience</li>
<li>Excellent oral and written communication skills</li>
<li>Excellent proofreading, spelling, and grammar skills</li>
<li>Proficiency in Microsoft Word, Excel, PowerPoint</li>
<li>Knowledge of document management system, i.e., iManage, preferred</li>
<li>Ability to type 70 wpm</li>
<li>Ability to multitask, organize, and prioritize workflow</li>
<li>Ability to communicate in a professional manner with clients, attorneys, staff, and vendors</li>
<li>Ability to operate office equipment such as computer, photocopier/scanner, transcription equipment</li>
<li>Stellar attendance and punctuality</li>
<li>Maintain confidentiality of clients and firm matters</li>
</ul>

Office Manager/Legal Secretary

<h3>Job Description</h3>
Salary: 
POSITION SUMMARY:

We are looking for a highly engaged, Front Desk Manager/Team Leader that has experience in managing front desk workflow and front desk staff in a medical office. With the guidance from the Administrative CEO and Director of Operations, the Front Desk Manager/Team Leader is responsible for managing and supervising front office activities. The Team Leader oversees managing a group of front desk staff that help patients, clients, and other visitors. You must make sure the front office keeps an accurate record of incoming patients and provides excellent customer service. provide training to new staff and act as a mentor on topics such as how to respond to patients and prospective patients. Additionally, you will assist company meetings, as well as review current procedures to help reduce wait time and make medical processes more efficient. 
RESPONSIBILITIES:

<ul>
<li> Review forms for errors and perform administrative tasks such as record maintenance.</li>
<li> Must follow strict patient privacy procedures and maintain a friendly and professional working atmosphere.</li>
<li> Help keep front office area clean of clutter and dangerous objects. </li>
</ul>

Patient &amp; Visitor Reception:
<ol>
<li> Greet all patients and visitors in a courteous and timely manner; monitor reception wait times and facilitate patient needs; monitor reception area for cleanliness.</li>
<li> Provide registration information and forms to new and existing patients, and otherwise assure accurate and timely confirmation and entry of demographic and insurance information in accordance with registration policies and procedures.</li>
<li> Effectively communicate patient-related policies through forms, brochures, and direct communications with patients in a courteous and professional manner.</li>
<li> Request, collect and maintain patient co-pays, co-insurances, deductibles, and /or balances as may be defined by policy from time to time, or as directed; generate payment receipts and post payments to computer system; defer patients to Supervisor or Administration as appropriate. </li>
<li> Create patient accounts and generate routing forms (charge ticket/encounter form) as required; communicate patient arrival to clinical staff.</li>
</ol>
Patient Check-Out:
<ol>
<li> Post and / or confirm procedure and diagnostic codes in computer as needed to assure capture of all office visit services provided, including lab, x-ray, and other ancillary services.</li>
<li> Request, collect and maintain patient co-pays, co-insurances, deductibles and/or balances as may be defined by policy from time to time, or as directed; generate payment receipts and post payments to computer system. Balance cash drawer and create daily bank deposits. </li>
<li> Explain charges, payments, patient balances and insurance questions with patients as needed; defer patients to billing, Supervisor or Administration as appropriate.</li>
<li> Schedule office visit follow-up appointments as indicated; advise patients of scheduling process as needed for scheduling of lab, diagnostic, or outside physician office services.</li>
<li> Print missing charge ticket reports and reconcile; scan patient forms; report exceptions to Supervisor.</li>
</ol>
Appointment Scheduling:
<ol>
<li> Field patient calls for appointments in a prompt, professional manner; schedule, cancel and re-schedule patient appointments in accordance with practice and physician policies and protocols. </li>
<li> Confirm patient office visits, labs, diagnostic testing and other ancillary service appointments. Communicate practice appointment procedures and patient payment expectations. </li>
</ol>
KNOWLEDGE, SKILLS, ABILITIES:
<ul>
<li> Basic knowledge of insurance.</li>
<li> Working knowledge of physician office practices and procedures.</li>
<li> Working knowledge of medical terminology and CPT/ICD coding in adult medicine.</li>
<li> Working knowledge of standard office equipment (computer, copier, fax, scanner, telephone).</li>
<li> Ability to work under pressure, meet deadlines and manage several tasks simultaneously. </li>
<li> Ability to maintain and follow confidentiality policies and guidelines.</li>
<li> Ability to establish and maintain effective working relationships with employees, clinical staff, and physicians. </li>
<li> Ability to interreact tactfully and courteously with patients, family members, and visitors in varied situations. </li>
<li> Ability to maintain professional behavior and promote a positive image of the practice.</li>
<li>Managerial experience of up to 8-10 staff in Medical Office</li>
</ul>
PHYSICAL ENVIRONMENT/REQUIREMENTS:
<ul>
<li> Professional medical office setting without significant variation in temperature or lighting. </li>
<li> Performance of basic physical functions of finger dexterity, grasping, clearly understood speaking, hearing, sight (far and near to include data, figures and computer equipment), and repetitive motion. </li>
<li> Performance of primarily sedentary work, sitting for extensive periods of time; occasional lifting or moving of object weighing up to 20 pounds.</li>
<li> Travel to satellite locations of Morganton and Lincolnton occasionally, mileage reimbursement is paid.</li>
<li> Work Saturday in rotation from 9am-12pm.</li>
</ul>
EDUCATION/EXPERIENCE:
<ul>
<li> High School diploma or GED is required.</li>
<li>A minimum of 2 years of experience in physician practice front desk operations is required.</li>
<li>A minimum of 1-2 years of experience managing front desk operations, responsible for a staff of 8-10 employees is required.</li>
</ul>

Medical Office Front Desk Team Leader

<h3>Job Description</h3>
The Original Cakerie is Canada’s leading and largest privately-owned frozen dessert manufacturer. We are a growing company with over 660 employees. Along with continued expansion and product line growth, the most important ingredient in our continued success has been our people.
The Production Manager is responsible for supporting and coordinating all operations in the production facility. Oversees individual supervisors and leads to effectively and efficiently perform their jobs to successfully produce orders.
Duties will include:
Operation of Production Facility
<ul>
<li>Ensures food safety and quality under proper people safety productivity, cost and morale to achieve positive results in all areas of production. Work continuously to improve in all areas.</li>
<li>Develop and apply Continuous Improvement (CI) and Lean Manufacturing (LM) tools to continuously understand problems and improve performance</li>
<li>Plan, lead and contribute to on-going stream of new products and CI initiatives as Team Leader and Team Member</li>
<li>Continually review with supervisors/leads their job tasks and work together to create cost saving actions and/or ideas to improve.</li>
<li>Meets with supervisors to discuss improvements and work with teams to complete root-cause analysis on issues identified in the process.</li>
</ul>
Leadership, Supervision and Individual &amp; Team Development
<ul>
<li>Create an environment of collaboration and cooperation among supervisors</li>
<li>Provide direct reports with leadership, direction, feedback and coaching to achieve work objectives and improve performance and skills</li>
<li>Achieve manufacturing objectives by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies and procedures.</li>
<li>Continue to improve managerial abilities and increase subordinates’ skills and capabilities.</li>
<li>Provide leadership and training to accomplish the company goals and objectives.</li>
<li>Provide direction, development and leadership to production supervisors.</li>
<li>Review upcoming job duties with supervisors and leads on a regular basis.</li>
</ul>
Compliance with Regulatory, Company and Industry Best Practice Operating and Safety Requirements:
<ul>
<li>Ensures that the Site Safety &amp; Quality Policies, Operational Procedures and High Standards of Workmanship are maintained at all times.</li>
<li>Stay current with new technologies and trends in the manufacturing industry and communicate this to all supervisors/leads.</li>
<li>Monitor quality of all goods produced.</li>
<li>Identify, report and problem solve conditions or practices that may compromise people &amp; food safety or overall production effectiveness.</li>
</ul>
Budgeting and Management of Line/Department Resources &amp; Expenses
<ul>
<li>Monitor all expenses incurred in the production facility. Develop and control profits, plans and budget.</li>
<li>Control and minimize labor overtime.</li>
</ul>
EXPERIENCE PREFERRED:
<ul>
<li>Effective leadership, coaching, training and mentoring abilities.</li>
<li>Ability to effectively communicate throughout the organization in written and verbal form and the ability to prioritize work assignments and analyze data.</li>
<li>Ability to be a productive team member in both formal and informal settings.</li>
<li>Ability to achieve results in a fast-paced environment.</li>
<li>Ability to perform any other related job tasks that may be assigned by the supervisor/manager.</li>
<li>Bachelor’s degree in related field or 5 years’ plant/general management experience in a manufacturing environment.</li>
</ul>
If you are looking for your next challenging position, then send your resume to <a href="mailto:careers@cakerie.com" target="_blank">careers@cakerie.com</a> with the subject line “Production Manager”. Due to volume, only shortlisted candidates will be contacted
<a href="https://cakerie.acquiretm.com/job_details_clean.aspx?ID=1229&amp;source=Other" target="_blank">https://cakerie.acquiretm.com/job_details_clean.aspx?ID=1229&amp;source=Oth…</a>
FORKLIFT OPERATOR FREEZER:
The Forklift Operator Freezer position Operates Material Handling Equipment. Works in Temperatures from -10 degrees to 100 degrees F. Receives and Puts Away Finished Product from Production at both Facilities into the Finished Products Freezers. Pulls, Stages, and Loads Finished Products for Customer Orders to be Shipped, and Cycle Counts Inventory according to established procedures. Communicates with Internal Departments as needed.
KEY RESPONSIBILITIES:
<ul>
<li>Ensure all receipts, transfers, transactions, documentation and counts are accurate.</li>
<li>Operate material handling equipment (Sit Down, Stand-Up Forklifts and Pallet Jacks).</li>
<li>When receiving, shipping, transferring materials from one location to another check pallet condition,</li>
</ul>
product condition, product item number and description, item lot number, item quantity and item location.
<ul>
<li>Ship / Receive / Supply material according to established procedures.</li>
<li>Check trailer temperature as required before loading / unloading.</li>
<li>Check material temperature as required before loading / unloading.</li>
<li>Review all incoming / outgoing and internal documentation as required.</li>
<li>Inspect all incoming / outgoing pallets for integrity and cleanliness.</li>
<li>All materials should be pulled FIFO unless otherwise instructed.</li>
<li>Pull and scan materials according to pick ticket and or request and transfer to proper staging location.</li>
<li>Scan and stack materials according to procedures.</li>
<li>Tag each pallet according to procedures.</li>
<li>Report any damages, discrepancies etc… to the Supervisor immediately.</li>
<li>Perform all required computer transactions.</li>
<li>Perform all required scanner transactions.</li>
<li>Follow proper material storage and handling procedures.</li>
<li>Load / Unload truck or trailer according to procedures.</li>
<li>Pull and stage materials as requested for transfer between facilities.</li>
<li>Process return materials as per procedure.</li>
<li>Follow all safety procedures and guide lines.</li>
<li>Conduct cycle counts as assigned by Supervisor.</li>
<li>Keep work area clean and orderly.</li>
<li>Ensure all GMPs, departmental procedures and company policies are followed within the warehouse.</li>
<li>Other duties as assigned.</li>
<li>Work in temperatures from -10 degrees to 100 degrees F.</li>
<li>Initiate Cycle Counts</li>
<li>Process - Place or Remove HOLD tags.</li>
<li>Reconcile Inventory.</li>
<li>Communicate with Internal Departments as needed. e.g. QA, Customer Service, Maintenance, etc….</li>
</ul>
EXPERIENCE PREFERRED:
<ul>
<li>Forklift operator certification (in-house).</li>
<li>Excellent written and oral communication skills.</li>
</ul>
Dessert Holdings company (Lawler's Desserts, Atlanta Cheesecake Company or The Original Cakerie) is an Equal Opportunity Employer. It is our policy to abide by all federal and state laws prohibiting employment discrimination; therefore, Dessert Holdings company (Lawler's Desserts, Atlanta Cheesecake Company or The Original Cakerie) does not discriminate on the basis of race, color, sex, age, religion, national origin, military status, pregnancy, or disability or any other characteristic protected under applicable federal, state and local antidiscrimination laws.

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