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Salary Range $36 - $40
City Experiences is seeking a Master for our HMS Ferries operation in Steilacoom, WA.
About You:
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
About the Opportunity:
The Master directs the ferry's activities and operates the vessel safely and efficiently while supervising onboard employees. This position serves as the primary contact onboard the vessel with the USCG concerning compliance with laws and regulations. The Master administers training and drills aboard the vessel, and this position ensures a high level of customer service is provided.
Essential Duties &amp; Responsibilities:
<ul>
<li>Remain true to and champion the Company's Core Values and Code of Conduct.</li>
<li>Safety First - Safety shall remain the highest priority at all times. Be an active advocate of, and participant in, the HMS Safety Culture.</li>
<li>Consider reliability and efficiency with regard to Company operations.</li>
<li>Monitor waterways, vessel, and passengers to ensure safety during ferry operation.</li>
<li>Conduct and supervise onboard training and routine drills.</li>
<li>Demonstrate practical knowledge of all phases of shipboard safety procedures and knowledge of location and use of all firefighting and safety equipment (i.e. fire extinguishers, life preservers, work vest).</li>
<li>Ensure safety equipment is available and in proper working order and that all personnel have proper Personal Protective Equipment (PPE).</li>
<li>Ensure all chemicals and other types of hazardous or caustic materials have Material Safety Data Sheets (MSDSs) and are properly handled, stored, and disposed of (as required).</li>
<li>Document and report safety related concerns or incidents.</li>
<li>Ensure safe and efficient operation of the vessel.</li>
<li>Direct the ferry's activities and ensure passengers' safety and security while vessel is underway.</li>
<li>Operate vessel at economic engine speeds, per established policies.</li>
<li>Plan and coordinate safety inspections of the ferry to insure safe operation of equipment, crew safety and compliance with USCG laws and regulations.</li>
<li>Train and provide feedback for evaluation of the performance of marine crew.</li>
<li>Act as operation representative and provide information concerning ferry operations to the public, community groups, Coast Guard and other appropriate governmental agencies.</li>
<li>Ensure all inspections by the USCG meet the standard (no 835s) insofar as is practicable.</li>
<li>Ensure vessel(s) maintain a COI inspection ready condition at all times.</li>
<li>Ensure vessel(s) are kept in appropriate satisfactory condition and maintenance work is done unobtrusively while guests are onboard.</li>
<li>Maintain and enhance our benchmark status with all inspecting agencies.</li>
<li>Ensure compliance with all applicable local, state and federal safety and environmental regulations to include station bill assignments.</li>
<li>Provide required training as needed for working with and proper disposal of hazardous waste.</li>
<li>Review contents of Vessel Operations Guide and Pass down Log.</li>
<li>Maintain radio watch and monitor VHF channels 13 and 16.</li>
<li>Guarantee a physically safe and environmentally sound working environment - proper tools, training, facilities and materials for all crewmembers; conduct weekly emergency drills.</li>
<li>Ensure that the safety of our guests and crewmembers is maximized through careful and vigorous definition, administration and enforcement of safety policies and guidelines. Coordinate emergency response.</li>
<li>Develop strong relationships with appropriate crewmembers and represent the Company at meetings and other functions as requested.</li>
<li>Participate in meetings, training, drills and safety audits as required by USCG &amp; company policy.</li>
<li>Ensure vessel is secure and prior to departure from evening shift.</li>
<li>Assure quality workmanship and performance by crewmembers.</li>
<li>Ensure employees are properly uniformed, demonstrate appropriate attitudes, are technically competent in their area of responsibility, that all crewmembers are providing their best efforts, and that we have identified and are using their skills to the company's best advantage.</li>
<li>Understand the Employee Handbook and adhere to policies.</li>
<li>Ensure that all company policies are understood by, valued and followed by employees.</li>
<li>Demonstrate Company goals and values and distribute to all employees.</li>
<li>Understand and comply with the Safety Management System (SMS).</li>
<li>Understand and comply with Standard Operating Procedures (SOPs).</li>
<li>Maintain Crew Qualification binder.</li>
<li>Understand and comply with HELM operating procedures.</li>
<li>Collaborate with other HMS personnel to remain attentive to regulatory requirements and alert to regulatory changes.</li>
<li>Ensure compliance with all applicable local, state, and federal safety and environmental regulations.</li>
<li>Ensure vessel is in an inspection-ready condition at all times.</li>
<li>Complete required administrative forms clearly and accurately to include Accident/Incident Reports.</li>
<li>Manage and verify all toll collections and reporting activities, including end-of-shift deposits.</li>
<li>Ensure ferry logs are maintained in accordance with USCG regulations, including but not limited to the official log, radio log, safety inspections, licensing information and safety training records.</li>
<li>Responsible for accuracy of passenger and vehicular numbers.</li>
<li>Generate USCG 2692's, incident reports and SitReps as required.</li>
<li>Perform other duties as assigned which may include special projects as directed by Port Captain and/or General Manager.</li>
</ul>
Requirements &amp; Qualifications:
<ul>
<li>HS Diploma</li>
<li>Bachelor's degree, or equivalent of experience, from an accredited institution preferred</li>
<li>U.S.C.G. license endorsed as Master of Motor Vessels of at least 100 gross tons</li>
<li>Valid Transportation Worker Identification Credential (TWIC Card), and/or ability to obtain and maintain</li>
<li>Valid First Aid/CPR Certification, and/or ability to obtain and maintain</li>
<li>Valid Driver's License</li>
<li>Copy of DD214, if Veteran status</li>
<li>Excellent verbal and written communications skills</li>
<li>Ability to effectively interact with the passengers, guests, and fellow employees.</li>
<li>Ability to work in fast-paced, quickly-changing environment</li>
<li>Ability to use independent judgment and discretion to develop and execute innovative solutions to crew management and morale issues</li>
<li>Demonstrated ability to bring increased value to task through efficiencies and cost-control</li>
<li>Computer literacy with MS Office software knowledge</li>
<li>3 years' experience in the passenger vessel industry demonstrating the ability to handle growing levels of responsibility</li>
<li>Excellent career record in marine industry</li>
<li>Must be at least 18 years of age.</li>
</ul>
About Us:
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law. 
 Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations. 
We encourage qualified applicants with arrest and conviction records to apply.

Maritime Master

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our family where you will continue to learn, evolve, and shape what comes next on our mission of making lives better.

What’s in it for you? 
-Flexible scheduling 
-Top pay in the industry 
-Education programs, including GED and Tuition Reimbursement offerings  
-Scholarship opportunities 
-Medical/Dental/Vision benefits offered for all positions – even part-time! 
-Free food! 
-Vacation Time (Paid Time Off) 
-Vacation Donation Program 
-Border Family Cares Program 
-Border Smiles Program 
-An incredible culture that encourages career growth and support 
As a Shift Leader your mission is to reinforce the Border Foods CORE values, to include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment.

At Border Foods, we will unlock the full potential of our employees and guest’s restaurant experience by creating safe welcoming and supportive environments where everyone can thrive.

The purpose of the Shift Leader is to make the lives of the employees and the guests better by creating opportunities to positively impact life experiences. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers great food and a friendly experience.


Shift Leader Core Values:
Accountability &amp; Integrity:
<ul>
<li>Consistently demonstrates integrity in actions and expectations</li>
<li>Guides team members, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner</li>
<li>Scheduling and deploying the Team correctly</li>
<li>Monitors the performance of each Team Member and hold them accountable for standards and expectations.</li>
<li>Ensures a quality customer experience by driving fast and friendly service</li>
<li>Maintains point of sale system by reporting all system failures and verifies download accuracy (e.g. pricing updates, menu changes).</li>
<li>Ensure health and safety standards are met</li>
<li>Adheres to all local, state, and federal laws and guidelines.</li>
</ul>
Family &amp; Teamwork
<ul>
<li>Creates unity in the team by building cross functional relationships</li>
<li>Respond to Team Member questions and resolves employee issues in a timely manner.</li>
<li>Provide a restaurant that is a safe place for team members to work and customers to visit</li>
<li>Able to navigate challenging situations and provide appropriate guidance</li>
<li>Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences</li>
<li>Represents Border Foods in handling customer complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution.</li>
<li>Instills a recognition culture that creates a positive work environment</li>
</ul>
Excellence:
<ul>
<li>Strategic planner creates short term and long-term strategies for restaurant success</li>
<li>Delivers profit by utilizing and interpreting the P&amp;L in order to make the appropriate financial adjustments</li>
<li>Sourcing, hiring, and developing excellent Team Members</li>
<li>Conducting New Hire orientation and developing the training plan for each new hire</li>
<li>Minimizes loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accounting/banking requirements.</li>
</ul>
Empowerment:
<ul>
<li>Provides learning and development opportunities for all Team Members.</li>
<li>Consistently demonstrates active and timely coaching capabilities.</li>
<li>Seeks and shares ideas to help others succeed</li>
</ul>
Required or Preferred Experience:
<ul>
<li>Must be at least 18 years of age.</li>
<li>High school diploma or equivalent.</li>
</ul>

Physical Demands:
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.

The duties of this position may change from time to time. Border Foods reserves the right to add or delete duties and responsibilities at the discretion of Border Foods or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Border Foods is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation.

“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.” 

#taco

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