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City Cruises is seeking a Restaurant Supervisor for its Food and Beverage Operation in Chicago, IL
About Us:
City Cruises' passion is to provide amazing experiences on land and water. Our 40- year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
About the Opportunity:
The Restaurant Supervisor manages the day-to-day activities of the front-of-the-house including cruise execution, assisting with details and recruitment in conjunction with the restaurant manager and senior restaurant manager to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.
About You: 
This person will be adaptable, dynamic, and embody City Cruises' RESPECT Service System.
Essential Duties &amp; Responsibilities:
Cruise Execution
<ul>
<li>Assist in managing the front-of-the-house staff, including recruitment, training, coaching/discipline, and retention of assigned vessel</li>
<li>Provide assistance to restaurant managers changing shifts and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of front-line staff, proper execution of food &amp; beverage service and entertainment</li>
<li>Assist in gathering pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction</li>
<li>Participate in conducting pre-cruise meetings and communicates to front-line staff all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures, etc.)</li>
<li>Ensure that staff and guests adhere to all safety standards and procedures.</li>
<li>Ensure that staff is trained and consistently follows and adheres to proper alcohol service guidelines thereby ensuring the safety of each guest</li>
<li>Ensure that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company's strict standards of sanitation</li>
<li>Resolve guest service issues by utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention</li>
<li>Observe and recommend line-staff that require further training and development to ensure proper and effective service</li>
<li>Recommend approved programs that improve the level of service and product quality</li>
</ul>
Staff Management
<ul>
<li>Assist in recruiting all front-line staff when necessary to fill vacant positions</li>
<li>Partake in delivering training to all new front-line staff</li>
<li>Assist with scheduling front-line staff according to staffing matrix</li>
<li>Adhere to Company's performance management guidelines for all discipline and termination situations</li>
<li>Develop positive working relationships with city department heads and peers</li>
<li>Develop strong teamwork within the staff</li>
<li>Help develop and execute employee incentive programs</li>
</ul>
Administration
<ul>
<li>Adhere to established cash control procedures and ensures standards are maintained when applicable</li>
<li>Monitor costs and maintain cost control for assigned areas of responsibility, i.e. bar costs, concessions, etc.</li>
<li>Administer payroll system including scheduling, checking, transmitting and processing</li>
<li>Plan, negotiate and execute collateral duties as assigned by Senior Restaurant Manager: bar, laundry/linen, gift shop, uniforms, galley, entertainment, and SRT Program and Training; scheduling for servers, server assistants, bartenders and cruise directors</li>
<li>Schedule front-line staff work periods to achieve maximum payroll efficiency</li>
<li>Ensure that all states and local health and alcohol control requirements are met onboard and that all employees are familiar with these requirements</li>
<li>Attend all scheduled meetings</li>
<li>Operate all restaurant systems (PC, restaurant cost analysis software, cash registers)</li>
</ul>
Additional job duties as assigned.
Requirements and Qualifications:
<ul>
<li>High school diploma or equivalent required</li>
<li>Associates Degree preferred</li>
<li>Minimum of two (2) years guest service experience</li>
<li>Supervisory experience required</li>
<li>Responsible alcohol service requirements-TIPS Certification preferred </li>
<li>Health department sanitation codes &amp; requirements-ServSafe Certification preferred</li>
<li>Energetic and enthusiastic personality essential</li>
<li>Basic computer skills are required</li>
<li>Will work for extended periods without sitting</li>
<li>Required to lift furniture and other heavy items such as dishes up and down stairs</li>
<li>Will be required to be available for work on all major holidays</li>
</ul>
The RESPECT Service System embodies City Cruises' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, the company participates in the E-Verify program in certain locations.
Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Restaurant Supervisor - City Cruises

<h3>Job Description</h3>
Salary: 
Are you passionate about delivering exceptional dining experiences and providing attentive service to guests? Skill Crew is seeking enthusiastic Restaurant Servers to join our dynamic team. If you thrive in a fast-paced environment and are dedicated to creating memorable moments for diners, we want to hear from you!
Responsibilities:
<ul>
<li>Greet guests warmly upon arrival and guide them to their tables, providing menus and assisting with seating arrangements as needed.</li>
<li>Present menus and provide detailed explanations of menu items, specials, and promotions to guests.</li>
<li>Take accurate food and beverage orders, ensuring clarity and precision in communication.</li>
<li>Relay orders to the kitchen and bar promptly, monitoring order progress to ensure timely delivery to guests.</li>
<li>Serve food and beverages in accordance with established presentation standards, demonstrating attention to detail.</li>
<li>Check in with guests to ensure satisfaction with meals and address any concerns or requests promptly and courteously.</li>
<li>Anticipate guests' needs and proactively offer refills, condiments, or additional items to enhance their dining experience.</li>
<li>Process payments accurately, handling cash and credit transactions with efficiency and professionalism.</li>
<li>Collaborate with kitchen and bar staff to ensure smooth and coordinated service delivery.</li>
<li>Maintain cleanliness and organization in work areas, including dining areas and server stations.</li>
<li>Uphold hygiene and safety standards at all times, adhering to food safety regulations and sanitation guidelines.</li>
</ul>
Requirements and Skills:
<ul>
<li>Previous experience as a server or in a customer service role is preferred but not required.</li>
<li>Exceptional interpersonal and communication skills, with a friendly and approachable demeanor.</li>
<li>Ability to multitask and work effectively in a fast-paced environment, prioritizing tasks as needed.</li>
<li>Strong attention to detail and accuracy in order taking and order delivery.</li>
<li>Capacity to remain calm and composed under pressure, maintaining professionalism at all times.</li>
<li>Basic math skills for processing payments and handling transactions.</li>
<li>Flexibility to work evenings, weekends, and holidays as needed.</li>
<li>Passion for hospitality and a genuine desire to exceed guest expectations.</li>
</ul>
Join us at Skill Crew and become part of a team committed to delivering outstanding service and creating memorable dining experiences for our guests. Apply now to embark on an exciting journey in the hospitality industry with us!

Restaurant Server

<h3>Job Description</h3>
Compensation:
Inclusive of tips earn up to $12 - $15 per hour (depending on day of week/shift)
Our Purpose 
Huddle House is unique in their communities; a special bond grows between team members in the restaurants and members of the community, a bond not seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:
Bringing Friends and Families Together, over Delicious Food, Served from the Heart. 
Our Values 
<ul>
<li>Commitment to Excellence</li>
<li>Work Hard</li>
<li>Teamwork</li>
<li>Make a Difference</li>
<li>Have Fun</li>
</ul>
Company Overview 
Huddle House, Inc. (HHI) is a full-service family restaurant chain, well-known for serving Any Meal. Any Time. The core values on which Huddle House was founded in 1964 Bringing Friends and Family Together, Over Delicious Food, Served from the Heart remain intact today. The Atlanta-based franchisor owns its own Distribution Center and has nearly 400 franchise- and 30 corporate-owned locations across 21 states, primarily in the Southeast and Central U.S.
Position Overview 
The Restaurant Server will oversee the day to day operation of first class customer service and food service in the restaurant. The incumbent will be responsible for properly receiving food orders and conveying food orders to cook staff. Prompt food delivery to the customer as well as cleanliness of the assigned serving section. This person will be expected to provide excellent customer service at all times and will be a strong teammate to our franchise partner.
Responsibilities: 
<ul>
<li>Report to work on time in a clean, complete, proper uniform with a positive attitude ready to work. Remember a smile is part of the uniform.</li>
<li>Greet all customers with a smile and a verbal greeting: Good Morning or Welcome to Huddle House.</li>
<li>Review menu with customers when needed, suggestively sell products and take order from each customer at the table.</li>
<li>Using proper, approved abbreviations submit ticket to the cooks station and deliver food in a timely manner to the customer when food is cooked.</li>
<li>Handle money from customers; ring up tickets using the POS system and make proper change.</li>
<li>Account for all tickets, credit cards receipts, and make sure that all tickets have been rung up and closed before shift is over.</li>
<li>Complete the position checklist while stocking and preparing the unit for the next shift.</li>
<li>Using all tools provided by the manager keep the store clean at all times, including but not limited to: bussing tables, sweeping and mopping floors, cleaning bathrooms and walls.</li>
<li>Bring all items of concern to the attention of the manager immediately, especially safety concerns and customer service complaints.</li>
<li>Know the menu, the daily features when applicable, which juices, add-ons and desserts to suggestively sell.</li>
<li>Know and follow the Huddle House steps of service with each and every guest to maximize shift sales.</li>
<li>Practice all rules for safety food handling cash security and all other restaurant policies.</li>
<li>Perform all prepping and cleaning duties as detailed or assigned by supervisor.</li>
<li>Make a difference in food cost by controlling waste and portion control.</li>
<li>Perform all duties with a sense of urgency.</li>
</ul>
Qualifications: 
<ul>
<li>Excellent customer service skills</li>
<li>Ability to communicate effectively with all restaurant staff</li>
<li>Some previous restaurant experience preferred</li>
<li>Can do attitude and willingness to be at your during your shift</li>
</ul>
<ul>
<li>Benefits &amp; Perks:</li>
<li>DeVry University Education discounts with complimentary laptop for Employees &amp; dependents</li>
<li>Competitive Pay</li>
<li>Comprehensive Health Benefits</li>
<li>Flexible Schedule</li>
</ul>
Disclaimer 
This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.

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