<h3>Job Description</h3>
Description:
Why work at nimble? 

This is a great opportunity to join a well-established and market-leading brand serving a high growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we are in high growth mode through acquisition with a laser focus on positive culture building! 
Who we are!
nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations who trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle.

What you’ll be doing! 
<ul>
<li>Acts as primary oversight for all credits balances and refunds</li>
<li>Responsible for reviewing and approving all refunds before they are submitted to the client</li>
<li>Responsible for resolving escalated issues related to credit balances or refunds</li>
<li>Track all refunds and report on them accurately </li>
<li>Communicate clearly and professionally with all other departments and clients</li>
<li>Analyze and understand payer EOB’s and clients managed care contracts/fee schedules </li>
</ul>

Requirements:
Who you are!
· High school education or equivalent 
· Microsoft basic user of Word/Excel/Outlook 
· Must have an impeccable attendance record and excellent work ethic 
· Knowledge of and ability to comply with HIPAA, HITECH and patient confidentiality policies 
· Excellent interpersonal skills with the ability to interact effectively with all levels of employees and clients
· Ability to work in a team-oriented environment
· Excellent written and verbal communication skills
· Knowledge of Health Care industry
· Detail oriented
· Highly organized and detail oriented 
· Ability to analyze and problem solve
· Ability to prioritize and handle multiple tasks simultaneously
· Cooperative work attitude toward and with co-employees, management, patients, and outside contacts
· Ability to promote favorable company image with patients, insurance companies, and general public
· Ability to quickly grasp new processes
· Perform with sense of urgency
· Ability to prioritize and follow a schedule 
· Broad knowledge of multiple practice management systems

Refund Specialist

<h3>Job Description</h3>
Optim Orthopedics is seeking full time Refund/AR Payment Posting Specialist for our Savannah location. 
Job Requirements:
<ul>
<li>Read and interpret Explanation of Benefit statements and identify proper adjustments.</li>
<li>Ensures all Medicare refund requests are worked and resolved within 60-day limits.</li>
<li>A/R follow up on recoupments by insurance companies.</li>
<li>Research account recoupment was made from and place notes accordingly with details.</li>
<li>Audit accounts to determine if credit is correct and take appropriate action to rectify the account.</li>
<li>Analyze information gathered through investigation, and provide recommendations for action.</li>
<li>Refunds insurance companies on accurately overpaid claims timely.</li>
<li>Correspond over the phone and via e-mail with agents and claimants to correct errors or omissions and to investigate questionable claims.</li>
<li>Identify potential problems with current processes and practices to offer suggestions for improvement.</li>
<li>Ensure compliance with Company policies as well as State, Federal and other regulatory bodies.</li>
<li>Maintains up to date guidelines on payor recoupment processes.</li>
<li>Refunds researched should be 60-80 transactions per day.</li>
<li>Ensures Government refunds are done within 60 days of identification and commercial payors are refunded according to contract guidelines.</li>
<li>Ensures that credit balances as a percentage of AR is less than 2%.</li>
<li>Process weekly refund checks, mail and upload files</li>
<li>Maintain an appropriate professional appearance and demeanor in accordance with Company policy.</li>
<li>Sort &amp; distribute mail, fax requirements for remote staff</li>
<li>Weekly deposit</li>
<li>Legal correspondence, process bankruptcy</li>
<li>Assist with end of month worklists</li>
<li>Assists with projects as needed</li>
</ul>
Optim Offers: 
<ul>
<li>Competitive Pay </li>
<li>Company Benefits </li>
<li>Paid Time Off </li>
<li>Holiday Pay </li>
<li>401K Plan </li>
</ul>

Refund/AR Payment Posting Specialist - Savannah, GA

<h3>Job Description</h3>
Company Description
Monro, Inc. Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.
Destination Monro – Your Career is Here! Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more.  Destination Monro! – Your career is here.
Job Description
Position Summary:
You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge.  You must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.
Duties &amp; Responsibilities:
<ul>
<li>Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.</li>
<li>First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.</li>
<li>Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.</li>
<li>This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.</li>
<li>Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.</li>
<li>Able to understand and effectively communicate all products and services Monro offers to customers. </li>
<li>Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.</li>
<li>Maintain an organized and neat customer waiting area.</li>
<li>Other duties as assigned.</li>
</ul>
Qualifications
Knowledge, Skills, and Abilities:
<ul>
<li>High school diploma or equivalent required.</li>
<li>Valid Driver's License.</li>
<li>One (1) year of sales experience needed.</li>
<li>Preferred One (1) year of related experience in the automotive service environment.</li>
<li>Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.</li>
<li>Strong problem-solving skills.</li>
<li>Ability to work, Days, Evenings, Weekends, Holidays</li>
</ul>
Physical Demands:
<ul>
<li>Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.</li>
<li>Frequent standing and walking for long periods of time.</li>
<li>Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.</li>
<li>Climb up and down ladders to retrieve and stock merchandise.</li>
<li>Communicate effectively in person, by telephone, or by using telecommunications equipment.</li>
<li>Enter and locate information on computer.</li>
<li>Safely operates a motor vehicle.</li>
</ul>
Additional Information
All your information will be kept confidential according to EEO guidelines.
Equal Opportunity Employer
Your next Destination!
Growth Opportunity: 
At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Guest Care Sales Specialist

<h3>Job Description</h3>
Job Title: Parts Counter Specialist
Reports To: Parts Manager
Department: Parts, Non-Exempt
Location: Simpsonville
Summary of Primary Functions: 
This position is responsible for assisting customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, and maintaining shelf stock. This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects as necessary.
Essential Functions and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (Other duties may be assigned)

<ul>
<li>Works with parts team to make the department more profitable.</li>
<li>Finds out the model, serial number, and type of part needed.</li>
<li>Reads catalogs, John Deere Vision or computer for replacement part stock number and price.</li>
<li>Orders and receives parts from John Deere and other venders.</li>
<li>Fills customer orders from stock.</li>
<li>Ensures technicians receive the correct parts in a timely manner.</li>
<li>Receives and ships parts as needed in accordance with DOT guidelines.</li>
<li>Tracks lost sales.</li>
<li>Studies and stays current on new product bulletins and catalogs.</li>
<li>Prepares computerized invoices.</li>
<li>Receives payment or obtains credit authorization.</li>
<li>Advises customer on substitution or modification of part when replacement is not available.</li>
<li>Picks up and delivers parts for customers and venders as needed.</li>
<li>Maintains periodical parts returns as needed.</li>
<li>Attends training classes and store meetings.</li>
<li>Examines returned parts to determine if defective and exchange part or refund money.</li>
<li>Marks and stores parts in stockroom according to prearranged system.</li>
<li>Always see that defective merchandise is tagged properly with date, hours used, serial number, model number, correct part number, and placed in warranty bins.</li>
<li>Returns all unsold merchandise immediately to the correct stock location.</li>
<li>Notifies Parts Manager of discrepancies between inventory records and shelf quantities.</li>
<li>Maintains a clean and safe operating department.</li>
<li>Assists with annual physical inventory.</li>
<li>Controls expenses to increase profitability.</li>
<li>All employees are expected to adhere to the safety policies of Dobbs Equipment and the clients for whom we work.</li>
<li>Following the safety policies of Dobbs is a condition of employment and is everyone’s responsibility.</li>
</ul>
Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required.

<ul>
<li>Forklift Certification</li>
<li>Parts counter experience</li>
</ul>
Education, Skill, and/or Experience Requirements:

<ul>
<li>One-year certificate from a college or technical school; or three to six years related experience and/or training</li>
<li>Organization and communication skills must be highly developed.</li>
<li>Computer skills need to be broad based.</li>
</ul>

Language Skills:

<ul>
<li>Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. </li>
<li>Ability to write reports, business correspondence, and procedure manuals.</li>
<li>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</li>
</ul>

Mathematical Skills:

<ul>
<li>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. </li>
<li>Ability to apply concepts of basic algebra, statistics, and geometry.</li>
</ul>

Reasoning Ability:

<ul>
<li>Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization exists.</li>
<li>Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</li>
</ul>
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.
We’re an Equal Employment Opportunity and Affirmative Action Employer
Dobbs Equipment is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We are committed to providing an environment free of discrimination, harassment and retaliation both for our employees and applicants. We make all employment related decisions on the basis of an individual’s qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
Notice to Applicants: We participate in E-Verify in the United States.
Drug Free and Alcohol-Free Workplace Notice.
Dobbs Equipment is an Equal Opportunity and At-Will Employer.

Parts Counter Specialist

<h3>Job Description</h3>
Are you a motivated individual with a passion for supporting others and making a difference in the community? Hope Cooperative is a highly respected, award-winning nonprofit provider of a full array of mental health and supportive housing services in Sacramento and Yolo Counties, and we need you to bring your compassion and support to the most vulnerable in our community. We are looking for dynamic, committed individuals to join our team! Currently we are expanding and hiring, offering a sign-on bonus!

Title: HUD Specialist
Program(s) and Location: Housing (Sacramento, CA)
Schedule: Full-time non-exempt, 40 hours/week, Monday- Friday 8:00am-4:30pm 
Pay rate: $23.32/hour
Benefits: HOPE Cooperative (aka TLCS, Inc.) offers a competitive benefits package consisting of, but not limited to, the following, and may be subject to change:
<ul>
<li>21 PTO days per year (4 weeks &amp; 1 day) </li>
<li>26 PTO days after the 5th year (5 weeks &amp; 1 day) </li>
<li>6 days paid sick time </li>
<li>11 paid holidays</li>
<li>1 Personal Day</li>
<li>Leadership Development!</li>
<li>Reimbursements!</li>
<li>Eligible for Government Loan Forgiveness Programs</li>
<li>Employer-paid health insurance for employees and children (Kaiser, Sutter or Western Health Advantage)</li>
<li>HSA Contributions</li>
<li>Flexible Spending Account</li>
<li>401k match</li>
<li>Transfer Sick Time Hours to PTO Hours</li>
<li>PTO Cash Out</li>
<li>Voluntary Dental, Vision, Life Insurance, Accident Insurance, Disability Insurance and more</li>
<li>Employee Assistance Program</li>
<li>Regular wage step scale increases</li>
<li>Flexible start/end times for some positions</li>
<li>iPhone with unlimited data for personal/professional use and laptop for some positions </li>
<li>Clinical Supervision towards licensure (for certain positions and upon approval)</li>
<li>CEU days for certain positions </li>
<li>Up to $500 CEU allowance for certain positions</li>
<li>Annual BBQ and staff appreciation awards</li>
<li>Annual Gift Card Program</li>
<li>Referral Bonuses</li>
</ul>
* All benefit offerings are subject to change and are governed by the eligibility guidelines in the Employee Handbook. This list represents a general summary of available benefits and nothing stated here should be interpreted as being included in a written offer for employment.

Position Description:
The HUD Specialist has the responsibility of completing tenant records and related occupancy documentation required by the agency Rental Assistance Programs, Leased Housing, SHRA and HUD (per related HUD guidelines) for all Rental Assistance Housing. In addition, this position is responsible for processing paperwork to verify that the applicant/resident meets regulatory set-aside requirements of the properties, working with the Program Managers, Personal Services Coordinators, Housing Manager, and clients in qualifying and processing applicants to fill vacant units. This position is required to perform HQS inspections on assigned properties. 
Essential Duties and Responsibilities: (includes the following; other duties may be assigned)
1. Work with Rental Assistance Landlords and Property Managers
2. Assist with CAHI, HUD and SHRA Annual File Reviews and HQS Inspections.
3. Prepare documentation and related applicant and client occupancy and annual paperwork.
4. Follow and enforce all Fair Housing and local Landlord and Tenant laws and regulations.
5. Enter move-in and move-out information to agency software and process Security Deposit Refund paperwork. Complete agency documentation on client residential status (lease, move in/outs, room changes, income changes, etc.) Ensure that up-to-date tenant files are maintained per HUD standards.
6. Ensure the accuracy and quality of documentation by completing internal audits.
7. Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the agency HIPAA Manual.
Education and/or Experience:
• One (1) year experience as a Property Manager, Property Assistant, Occupancy Specialist or related property management duties for low income multi-family housing.
• Experience in HUD audits and other agency reviews.
• Experience in completing certification and annual re-certifications for residents of HUD programs.
• Experience maintaining tenant/client property records for residential rental properties.
• Working knowledge of applicable local and federal housing laws including Fair Housing and Landlord and Tenant laws.
• Experience in managing occupancy for affordable housing developments, such as; HUD, Low Income Tax Credits, Rural Housing, and Tax-Exempt Bond properties highly desirable.
• Bachelor’s degree in Business Administration, Real Estate, or other appropriate discipline desirable.
Certificates, Licenses, Registrations:
• Possess a valid California Driver’s License and current vehicle insurance. Driving record must meet, and continue to meet, the underwriting standards established by the generalized driving guidelines used by our insurance broker. Must provide proof of insurance.
• Must have at least 3 or more years of driving experience.
• Certified Occupancy Specialist (COS) certification and experience with PRAC 811 experience preferred
Other Skills, Abilities, and Job Requirements:
• Must be able to handle daily responsibilities and projects with minimal direction;
• Must have the ability to safely operate office equipment where necessary;
• Ability to determine causes of operating failures and apply general rules to specific problems to produce the solution;
• Ability to manage one’s own time and coordinate the priorities of work orders and other responsibilities in order to ensure timely competition of required duties;
• Ability to manage one’s own tasks and proactively communicate about those tasks with the necessary parties;
• Work overtime as requested and approved.
• Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings.

HOPE Cooperative (aka TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse &amp; culturally rich workforce, and we welcome all candidates to apply. 
To apply, visit our Hope Cooperative – Online Career Center 
Final Filing Date: Until Filled

HUD Specialist - Hope Cooperative (TLCS, Inc.)

<h3>Job Description</h3>
Company Description
Monro, Inc. Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.
Destination Monro – Your Career is Here! Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more.  Destination Monro! – Your career is here.
Job Description
Position Summary:
You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge.  You must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.
Duties &amp; Responsibilities:
<ul>
<li>Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.</li>
<li>First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.</li>
<li>Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.</li>
<li>This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.</li>
<li>Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.</li>
<li>Able to understand and effectively communicate all products and services Monro offers to customers. </li>
<li>Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.</li>
<li>Maintain an organized and neat customer waiting area.</li>
<li>Other duties as assigned.</li>
</ul>
Qualifications
Knowledge, Skills, and Abilities:
<ul>
<li>High school diploma or equivalent required.</li>
<li>Valid Driver's License.</li>
<li>One (1) year of sales experience needed.</li>
<li>Preferred One (1) year of related experience in the automotive service environment.</li>
<li>Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.</li>
<li>Strong problem-solving skills.</li>
<li>Ability to work, Days, Evenings, Weekends, Holidays</li>
</ul>
Physical Demands:
<ul>
<li>Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.</li>
<li>Frequent standing and walking for long periods of time.</li>
<li>Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.</li>
<li>Climb up and down ladders to retrieve and stock merchandise.</li>
<li>Communicate effectively in person, by telephone, or by using telecommunications equipment.</li>
<li>Enter and locate information on computer.</li>
<li>Safely operates a motor vehicle.</li>
</ul>
Additional Information
Benefits:   
<ul>
<li>
Paid vacation and holidays for Full Time teammates   
</li>
<li>
401k   
</li>
<li>
Healthcare, Vision, and Dental for Full time teammates   
</li>
</ul>
<ul>
<li>
Career Advancement Opportunities  
</li>
</ul>
  
Your next Destination!
Growth Opportunity: 
At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

<h3>Job Description</h3>
Company Description
Mr Tire is a leader in the automotive maintenance and repair services industry.  We are the country’s top company-owned automotive repair chain, and our success is driven by employing great people who commit every day to putting our guests first--selling them only what they need and making sure the work performed on their cars is done right the first time, every time.        
Founded in 1957 in Rochester, New York, we now have over 1,300 company-owned locations servicing over four million cars each year in the US in 28 eastern and mid-western states. Mr Tire offers our guests a wide range of tire choices and repair services, such as exhaust, brake, suspension, alignment, ride control, tire, battery, electrical, air conditioning, and scheduled maintenance services under several leading brands.  We are a publicly traded company and a top performer on the NASDAQ both in our results and our return to our investors.
Job Description
The Guest Care Specialist role is full time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. Guest Care Specialists must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.  
  
  
Responsibilities:    
<ul>
<li>
Successfully complete Mr. Tire's training program to enable Guest Care Specialist to execute the Mr. Tire selling process.   
</li>
<li>
First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Mr. Tire selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.   
</li>
<li>
Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.  
</li>
<li>
This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.  
</li>
<li>
Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.  
</li>
<li>
Able to understand and effectively communicate all products and services Mr. Tire offers to customers.    
</li>
<li>
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.  
</li>
</ul>
<ul>
<li>
Maintain an organized and neat customer waiting area.  
</li>
<li>
Other duties as assigned.  
</li>
</ul>
  
Qualifications
Qualifications:  
  
<ul>
<li>
High school diploma or equivalent required.  
</li>
<li>
Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)  
</li>
<li>
One (1) year of sales experience needed.  
</li>
<li>
Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.  
</li>
<li>
Strong problem-solving skills.  
</li>
<li>
Ability to work, Days, Evenings, Weekends, Holidays  
</li>
</ul>
  
  Profile Summary:  
<ul>
<li>
Possess a strong focus on providing excellent customer service.  
</li>
<li>
Must be able to communicate clearly and professionally, both verbally and in writing.  
</li>
<li>
Must be able to develop a good understanding of the products or services being offered to guests.  
</li>
<li>
Possess basic sales skills.  
</li>
<li>
Must be able to think critically and find effective solutions to address customer concerns or resolve issues.  
</li>
</ul>
<ul>
<li>
Able to effectively manage time and can handle multiple priorities or various tasks at one time.  
</li>
<li>
Able to collaborate with others, work well with teammates, provide support when needed.  
</li>
</ul>
    
Work Environment &amp; Physical Requirements:  
This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:  
  
<ul>
<li>
Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.  
</li>
<li>
Frequent standing and walking for long periods of time.  
</li>
<li>
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.  
</li>
<li>
Climb up and down ladders to retrieve and stock merchandise.  
</li>
<li>
Communicate effectively in person, by telephone, or by using telecommunications equipment.  
</li>
<li>
Enter and locate information on computer.  
</li>
<li>
Safely operates a motor vehicle.  
</li>
</ul>
Additional Information
Benefits:   
<ul>
<li>
Paid vacation and holidays for Full Time teammates   
</li>
<li>
401k   
</li>
<li>
Healthcare, Vision, and Dental for Full time teammates   
</li>
</ul>
<ul>
<li>
Career Advancement Opportunities  
</li>
</ul>
  
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon the Company’s needs.   
   
Your next Destination!
Growth Opportunity: 
At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Guest Care Specialist

Guest Sales Specialist

<h3>Job Description</h3>
Company Description
Monro Inc. is a leader in the automotive maintenance and repair services industry.  We are the country’s top company-owned automotive repair chain, and our success is driven by employing great people who commit every day to putting our guests first--selling them only what they need and making sure the work performed on their cars is done right the first time, every time.        
Founded in 1957 in Rochester, New York, we now have over 1,300 company-owned locations servicing over four million cars each year in the US in 28 eastern and mid-western states. Monro offers our guests a wide range of tire choices and repair services, such as exhaust, brake, suspension, alignment, ride control, tire, battery, electrical, air conditioning, and scheduled maintenance services under several leading brands.  We are a publicly traded company and a top performer on the NASDAQ both in our results and our return to our investors.    
Job Description
The Guest Care Specialist role is full time or part-time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. Guest Care Specialists must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.  
    
Responsibilities:    
<ul>
<li>
Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.   
</li>
<li>
First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.   
</li>
<li>
Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.  
</li>
<li>
This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.  
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Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.  
</li>
<li>
Able to understand and effectively communicate all products and services Monro offers to customers.    
</li>
<li>
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.  
</li>
</ul>
<ul>
<li>
Maintain an organized and neat customer waiting area.  
</li>
<li>
Other duties as assigned.  
</li>
</ul>
  
Qualifications
  
Qualifications:  
  
<ul>
<li>
High school diploma or equivalent required.  
</li>
<li>
Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)  
</li>
<li>
One (1) year of sales experience needed.  
</li>
<li>
Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.  
</li>
<li>
Strong problem-solving skills.  
</li>
<li>
Ability to work, Days, Evenings, Weekends, Holidays  
</li>
</ul>
  
  
Profile Summary:  
<ul>
<li>
Possess a strong focus on providing excellent customer service.  
</li>
<li>
Must be able to communicate clearly and professionally, both verbally and in writing.  
</li>
<li>
Must be able to develop a good understanding of the products or services being offered to guests.  
</li>
<li>
Possess basic sales skills.  
</li>
<li>
Must be able to think critically and find effective solutions to address customer concerns or resolve issues.  
</li>
</ul>
<ul>
<li>
Able to effectively manage time and can handle multiple priorities or various tasks at one time.  
</li>
<li>
Able to collaborate with others, work well with teammates, provide support when needed.    
</li>
</ul>
  
Work Environment &amp; Physical Requirements:  
This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:  
  
<ul>
<li>
Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.  
</li>
<li>
Frequent standing and walking for long periods of time.  
</li>
<li>
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.  
</li>
<li>
Climb up and down ladders to retrieve and stock merchandise.  
</li>
<li>
Communicate effectively in person, by telephone, or by using telecommunications equipment.  
</li>
<li>
Enter and locate information on computer.  
</li>
<li>
Safely operates a motor vehicle.  
</li>
</ul>
Additional Information
Benefits:   
<ul>
<li>
Paid vacation and holidays for Full Time teammates   
</li>
<li>
401k   
</li>
<li>
Healthcare, Vision, and Dental for Full time teammates   
</li>
</ul>
<ul>
<li>
Career Advancement Opportunities  
</li>
</ul>
  
Your next Destination!
Growth Opportunity: 
At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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