<h3>Job Description</h3>
Job Description
JOB SUMMARY:
The Support Associate Level II provides support to the Government staff by performing various clerical and repetitive manual functions with high attention to detail and accuracy. 

ESSENTIAL FUNCTIONS:
The Support Associate Level II shall perform all duties required by the Support Associate Level I as well as, but not limited to, the following:
• Interfaces with Passport applicants at Agency/Center information and will-call counters. At the Information station, ensure appointment is scheduled; reviews Passport applications, photographs, identification and supporting documentation for completeness prior to adjudication.
<ul>
<li>Ensures the application and documents complies with passport requirements, photograph meets passport standards, and customer is provided fee information. Copies customer identification. At the will call station, distributes passports to the correct applicant, comparing customer to passport image or accepting proper documents and identification for third party pick up.</li>
</ul>
• Performs data entry.
• Operates various equipment for high speed scanning, image review, book print, quality control, mail out and metering mail.
• Reviews passport product against data system information for completeness and accuracy constantly applying laws, regulations and procedures pertaining to the issuance of a U.S. Passport.
• Processes refund/reimbursement requests.
• Generate a credit card payment from the applicant and distributing completed batches to the cashier’s office. 
<ul>
<li>Verifies all completed transactions and runs designated reports.</li>
<li>Troubleshoots information retrieved from the computer screen and manually searching to locate applications and documents within the Passport process. </li>
<li>Box and archive files for storage purposes. </li>
<li>Updates Passport application information from the computer system.</li>
</ul>
• Serves as customer interface in providing Passport information to customers (general public, acceptance facilities, town clerks, law enforcement, applicants, other Government agencies, postal service, couriers, lock box vendors).
• Assists with acceptance agent training: prepare training materials, conduct “meet-and- greets,” set-up training sessions, conduct office tours, etc.
• Assists CSM in maintaining and cataloging electronic records of passport acceptance facilities
• Prepares application for issuance of a non-receipt of a Passport and corrections of the issued Passport.
• Contacts applicants to request necessary documents.
• Returns applicant’s personal documentation.
• Resolves undeliverable mail items by contacting the customer and appropriately document all actions taken in a SharePoint application
• Communicates with the cashier’s office and coordination with Passport Specialist assigned to special task of re-issuance of applications.
 • Per the guidance of DOS Passport Specialists, generates correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.

EDUCATION AND EXPERIENCE:
<ul>
<li>
High School (HS) diploma or GED
</li>
<li>
Three (3) years of general office experience
</li>
<li>
Two (2) years of experience utilizing a variety of office software, specifically: Microsoft Office (Word, Power Point, Excel, and Outlook). 
</li>
</ul>
KNOWLEDGE/SKILLS/ABILITIES:
<ul>
<li>Must meet all qualifications requirements of the Support Associate Level I</li>
<li>Ability to effectively and politely interface with the public</li>
<li>Good data entry skills</li>
<li>Good filing and file retrieval skills</li>
</ul>

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
All employees are responsible for their own safety, as well as that of others in the workplace. To help us maintain a safe workplace, everyone must be safety-conscious at all times. This position is performed in a typical office environment. The noise level in the work environment is usually quiet to moderate. The safe use of TAPE equipment, as well as safe practices while on TAPE property, is essential.

DISABILITY SPECIFICATIONS:
TAPE will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
EOE, Including Disability/Vets

Support Associate Level II

<h3>Job Description</h3>
Job Description
You should join our team if you can answer yes to any of the following:
<ul>
<li>Great attitude and approach to Guests and Team Members</li>
<li>Thinks and acts quickly in a fast-paced, high-volume environment</li>
<li>Provides a customized experience for every Guest</li>
</ul>
RC Hospitality Solutions&nbsp;is one of the&nbsp;few well-established and influential management companies in Northwest Florida, managing food and beverage, HOAs, and resort activities for some of the&nbsp;largest properties in the Florida Panhandle.&nbsp; Associates will tell you:&nbsp;We don't sell souvenirs; we make memories.
We are committed to our values of Integrity, Teamwork, Accountability, Service, Loyalty, Respect, and FUN!&nbsp; **This will be a temporary position**
Summary/Objective:
The Lead Post Office Clerk assists in overseeing daily operations by providing guidance and support to post office clerks during their shifts. This role ensures smooth workflow, adherence to postal regulations, and high-quality customer service. The Shift Lead helps resolve customer issues, monitors inventory, and assists in training new clerks while also performing standard postal duties. They serve as the go-to person for operational questions and task delegation in the absence of higher management.
Essential Functions:
<ul>
<li>Act as the primary point of contact for clerks during assigned shifts, providing guidance and</li>
<li>assistance as needed.</li>
<li>Support daily operations by ensuring tasks are completed efficiently and in compliance with</li>
<li>postal regulations.</li>
<li>Assist customers with mailing, shipping, and other postal service inquiries.</li>
<li>Explain postage rates, mailing guidelines, and available postal services to customers.</li>
<li>Handle escalated customer concerns professionally and efficiently.</li>
<li>Process incoming and outgoing mail, including sorting, bundling, and preparing packages for</li>
<li>delivery.</li>
<li>Monitor stock levels of postal supplies and ensure availability.</li>
<li>Assist with cash handling, register balancing, and financial transactions.</li>
<li>Train and mentor new clerks on operational procedures and customer service expectations.</li>
<li>Ensure safety and security protocols are followed to protect mail and postal assets.</li>
<li>Maintain accurate records of mail volumes, transactions, and inventory.</li>
<li>Collaborate with postal carriers and vendors to support efficient mail distribution.</li>
<li>Assist with administrative duties such as processing forms and generating reports.</li>
<li>Other duties as assigned.</li>
</ul>
QUALIFICATION STANDARDS
<ul>
<li>At least 1 year of experience in a postal, retail, or customer service environment preferred.</li>
<li>Prior experience in a lead or senior clerk role is a plus.</li>
<li>Strong customer service skills with the ability to handle escalations effectively.</li>
<li>Knowledge of postal regulations, mailing processes, and postal equipment.</li>
<li>Attention to detail, organizational skills, and the ability to multitask in a fast-paced setting.</li>
<li>Cash handling experience preferred.</li>
<li>Availability to work evenings, weekends, and holidays.</li>
</ul>
Licenses or Certificates 
Must possess a valid Driver’s License.
Each associate brings unique skills, talents, experience, history, and culture to our company. We offer competitive wages, paid time off, a supportive team, training and development programs, and a beautiful working environment along the World’s Most Beautiful Beaches! Come join one of the fastest-growing companies in our area as we strive to exceed expectations and build lifelong memories for our guests.&nbsp;
As part of our hiring process, we conduct background checks on all candidates being considered for employment. The purpose of this check is to verify the information provided by candidates and to assess their suitability for the position.&nbsp;The background check may include, but is not limited to, criminal history, credit check, employment verification, and education verification. The specific checks conducted will be relevant to the nature of the position.
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RC Hospitality Solutions - Temp Lead Bay Point Post Office Clerk

POSTAL CLERK
NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is NO experience required, paid training is provided for all job openings. There are MANY different positions available. The job openings range in starting salary from $24.63 to $39.27/hour, $72,400/year average pay with full benefits. Benefits include paid vacation, paid sick leave, paid holidays, health insurance, life insurance and a retirement plan. Postal Service employment also includes&nbsp;career advancement, good working conditions and GREAT job security.
The Postal Service is the largest government related agency in terms of employees, currently employing nearly 1 million people. There are retail locations, mail distribution centers and Postal hubs within&nbsp;the Postal Service's operations. The Postal Service is currently hiring and there are MANY different positions&nbsp;available. The Postal Service has excellent and challenging employment opportunities. Postal Service employment includes great pay, good working conditions, career advancement, and job security that can lead to a lifetime career. To qualify for employment, you must be 18 years of age or older and a U.S. citizen.
The Postal Service currently employs nearly 1 Million people. There are many employment opportunities with the Postal Service from entry level to management. Certain career fields exist in most or all of its departments. These fields are usually administrative, general office and clerical in nature, such as accountant, administrative assistant, auditor, bookkeeper, clerk, office assistant, secretary, staff assistant, typist,&nbsp;etc.&nbsp;To allow a better understanding of the Postal Service Clerk position, the following is a brief description.
<ul>
<li>Clerk – Clerks sell stamps, take incoming mail, sort and distribute the mail in addition to other clerical functions. This position also assists the public with general mailing needs, such as completing a change of address, mail holds, giving out post office box keys, etc.</li>
</ul>
The Postal Service was created over 200 years ago and is the largest agency in terms of employees, currently employing nearly 1 Million people. There are retail locations, mail distribution centers and Postal hubs within&nbsp;the Postal Service's operations. The Postal Service operates over 30,000 post office location. Over 600 million pieces of mail are delivered by the Post Office to as many as 142 million different delivery points. This totals over 170 billion pieces of mail being delivered annually. The Postal Service operates over 200,000 vehicles and has the largest vehicle fleet in the world. Most of the fleet is right hand drive for easier mail delivery. Labor Services is a private employment service that offers assistance in gaining employment and is not affiliated with the USPS. The Postal Service employs nearly 1 million people and is currently hiring nationwide and there are many positions available. There is no experience required. Postal Service employment includes great pay and benefits, good working conditions, career advancement, and great job security that can lead to a lifetime career. The Postal Service is an equal opportunity employer.

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