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Civil Rights Investigator and Complaint Resolution Officer

<h3>Job Description</h3>
Build your best future with the&nbsp;Johnson Controls&nbsp;team&nbsp;
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.&nbsp; Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the&nbsp;Johnson Controls&nbsp;family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!&nbsp;
What we offer&nbsp;
<ul>
<li>Competitive Hourly Rates</li>
<li>Paid vacation/holidays/sick time</li>
<li>Comprehensive benefits package including 401K, medical, dental, and vision care –&nbsp;Available day one</li>
<li>Encouraging and collaborative team environment</li>
<li>Dedication to safety through our Zero Harm policy</li>
<li>Check us out!:&nbsp;<a href="https://youtu.be/pdZMNrDJviY" target="_blank">https://youtu.be/pdZMNrDJviY</a></li>
</ul>
What you will do&nbsp;&nbsp;&nbsp;&nbsp;
As a critical part of the team, the Commercial Installer works onsite with our commercial customers to set up and program their Integrated Security fire and security systems. The Commercial Installer also dismantles and reconstructs equipment when necessary.&nbsp;&nbsp;&nbsp;&nbsp;
How you will do it&nbsp;&nbsp;&nbsp;
<ul>
<li>
Installs&nbsp;appropriate devices; dismantles and reconstructs equipment as required by customer or Tyco Integrated Security.&nbsp;&nbsp;&nbsp;
</li>
<li>
Works safely and responsibly to avoid injuries, damage to property, loss of unused materials and cleans up installation debris.&nbsp;&nbsp;
</li>
<li>
Contacts customers prior to the date of scheduled installation to verify schedule.&nbsp;&nbsp;
</li>
<li>
Prepares estimates&nbsp;in accordance with&nbsp;prescribed instructions or directions of supervisor.&nbsp;&nbsp;
</li>
<li>
Follow&nbsp;proper schematic wiring diagrams and hook-up procedures.&nbsp;&nbsp;
</li>
<li>
Tests operation of system to the signal-receiving center to properly&nbsp;establish&nbsp;service.&nbsp;&nbsp;
</li>
<li>
Reads building, electrical and sprinkler blueprints as&nbsp;required.&nbsp;
</li>
<li>
Coordinates installations with police/fire departments and handles necessary records for notification of emergency calls.&nbsp;&nbsp;
</li>
<li>
May&nbsp;manage&nbsp;installation teams on larger projects.&nbsp;&nbsp;
</li>
<li>
Coach and mentor less experienced installers.&nbsp;&nbsp;&nbsp;
</li>
</ul>
What we look for&nbsp;&nbsp;
Required&nbsp;&nbsp;&nbsp;
<ul>
<li>
A high school diploma or GED&nbsp;&nbsp;
</li>
<li>
Some technical school training is a plus.&nbsp;&nbsp;&nbsp;
</li>
<li>
5 years electrical and electronic equipment experience with&nbsp;demonstrated&nbsp;mechanical aptitude.&nbsp;&nbsp;
</li>
<li>
Ability to read&nbsp;blueprints&nbsp;and schematic drawings.&nbsp;&nbsp;
</li>
<li>
Ability to&nbsp;operate&nbsp;hand and power tools.&nbsp;&nbsp;
</li>
<li>
Ability to operate fleet vehicle in a safe manner at all times.&nbsp;&nbsp;
</li>
<li>
Ability to communicate and provide excellent customer service.&nbsp;&nbsp;&nbsp;
</li>
</ul>

Security Service Technician IV

<h3>Job Description</h3>
Job Description
Position Title: Shelter Services Program Aide
FLSA: Full-Time/Part-Time/Hourly/Non-Exempt
Salary Range: $21.00 per hour with eligible differential pay pending shift assigned.
Positions Availability: (Note that "Weekend" shifts are Saturday and Sunday only, there will also be on-call opportunities as well.)
El Camino House: 2175 S El Camino Real, San Mateo, CA 94403
· Weekend Day shift 7:00am – 03:30pm
· Weekend Swing shift 3:30pm – 12:00am
· Monday-Friday Swing shift 3:30pm – 12:00am
Safe Harbor Shelter: 295 N Access Rd., South San Francisco, CA 94080
· Weekend Swing shift 3:30pm – 12:00am
· Monday-Friday Day shift 7:00am – 3:30pm (This one requires bilingual English/Spanish AND intermediate computer proficiency)
Pacific Shelter: 2610 El Camino Real, Redwood City, CA 94061
· Monday-Friday Swing shift 3:30pm – 12:00am
· Weekend Grave shift 11:30pm – 07:30am
OUR IMPACT
For over 50 years, Samaritan House has been leading the fight against poverty in San Mateo County. We’re the only organization that delivers the full breadth of essential services and personalized support to the working poor. By ensuring our clients are fed, clothed, healthy, and housed, we help them create their own stability and remain an active, successful part of our community. After all, an enduring community is only possible when every person has the resources they need to live.
OUR CULTURE
We’re passionate about providing our employees with a supportive work environment and experiences that help them grow. We offer excellent opportunities for individuals with proven strong, creative, results-driven leadership skills and stellar work ethics. We welcome candidates who love working with people of diverse backgrounds and want to make a difference by fostering community care for our neighbors in need.
YOUR IMPACT
Under the general supervision of the Shelter Services Operations Manager, all Shelter Resident Specialists (also known as Program Aides) regardless of status (Temporary to Regular; On Call to Full Time) coordinate the orderly operation of Samaritan House’s Shelter Services Sites and facilitate the delivery of quality services to clients. This position also works with vendors and community support services to support the Agency’s Shelter Services program needs and the needs of our clients. Samaritan House Shelter Services Program has three Shelter Sites- Safe Harbor Shelter located in South San Francisco, El Camino House located in San Mateo and Pacific Emergency Services located in Redwood City. Safe Harbor Shelter is a 90-bed congregate shelter for homeless adults. Pacific Emergency Services is a 70+ Room non-congregate Hotel Shelter Program. El Camino House is a 45+room non-congregate Hotel Shelter Program. Our clients in our programs include individuals experiencing various forms of crisis, including some of whom have substance abuse problems and/or mental illness. Samaritan House Shelter Services seek to provide the assistance clients need to regain their self-sufficiency. Shelter Resident Specialists (also known as Program Aides) are responsible for assuring delivery of excellent services, the security and safety of clients as well as safe environments including our properties, facilities and building during each assigned shift. Each Shelter Resident Specialist/Program Aide will follow a specified set of protocols to ensure all assigned tasks are completed throughout each shift. All Shelter Services employees regardless of role must have flexible schedules to support the 24/7 operations of the program- this includes Early Morning, Day, Afternoon, Evening, Swing and Grave Shifts. All Program Aides work in teams of two or more depending on shift and need.
JOB QUALIFICATIONS
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
· AA in Non-Profit Administration, Human Services or related field
· Minimum Education is GED or High School Diploma
EXPERIENCE: 1-2 years of experience in the following:
· Working in a congregate or non-congregate residential facility - Shelter Experience.
· Familiarity and experience working with dual-diagnosed individuals; mental health and or substance abuse issues.
· Knowledge, Experience and Commitment to housing and homeless issues is essential. Knowing how to navigate and support individuals in crisis or experiencing homelessness.
PREFERRED CERTIFICATIONS, LICENSES and SPECIAL SKILLS:
· Experience with Clarity Database or other client tracking databases.
GENERAL REQUIREMENT:
<ul>
<li>Ability to work flexible schedules is essential.</li>
<li>Excellent communication skills both verbal and written required. Ability to follow directions independently and apply what is learned.</li>
<li>Ability to establish and maintain successful and effective interpersonal relationships with all agency constituents. Must be able to work independently and collaboratively within teams.</li>
<li>Excellent Computer Proficiency with Microsoft Office Suite including data entry and information management systems. Ability to quickly learn various computer programs and databases.</li>
<li>Proven ability to conduct all interactions with all constituents in a highly ethical manner demonstrating high level of integrity, transparency and compassion in all work.</li>
<li>Ability to meet deadlines and complete all work in a timely manner.</li>
<li>Excellent data entry skills; strong organizational and time management skills; strong and effective multitasking skills. Accuracy and attention to detail is important as well as flexibility to meet the evolving needs of the department in a fast-paced work environment.</li>
<li>Strong ability to maintain confidentiality and maintain excellent professional boundaries with constituents.</li>
<li>Ability and desire to work with various constituents of diverse backgrounds.</li>
<li>Demonstrated ability to exercise appropriate judgment with tact and diplomacy both under normal and stressful situations. Must be able to maintain appropriate composure and professionalism when faced with escalated situations.</li>
<li>Positive and resilient attitude with ability to maintain grace under pressure, excel and contribute to a collegial and friendly working environment. Have a sense of humor and a collaborative spirit.</li>
<li>Demonstrated solutions-based approach to problem solving in an effective, efficient and timely manner. Ability to be creative and show initiative. Self-starter. Ability to de-escalate issues.</li>
<li>Ability to follow Agency Policies and organize required activities according to Samaritan House policies, procedures and best practices which include any related federal, state, or local agency requirement.</li>
<li>Clean driving record- ability to get to and from job sites within the Agency as assigned.</li>
</ul>
PHYSICAL REQUIREMENTS AND BACKGROUND CHECK
References will be conducted by Samaritan House prior to employment. CES and Shelter staff will undergo formal criminal record background checks. You must have the physical, visual and auditory ability to perform the essential functions of the job, ensure a safe/secure work environment and respond to any emergencies with or without reasonable accommodations. Work involves occasional travel. Regular and repeated use of motor coordination and hand motions for computer data entry and writing. Extended periods of sitting. Must be able to focus on single or multiple subject matters for extended periods of time. Candidate should have the physical ability to occasionally lift and/or move items (approximately 15 lbs.). Occasional sitting, walking, carrying, reaching, speaking, listening for extended periods of time. Work environment can be high stress and fast paced due to crisis intervention. This position will require use of company mobile devices which will be provided.
ESSENTIAL FUNCTIONS OF THE JOB
Resident Client Customer Service Delivery
• Ensure the delivery of excellent and quality customer service in all aspects of the program as needed. Deliver all service with a demonstrated commitment to treat clients, volunteers, and co-workers in a kind, compassionate manner at all times.
• Respond to the needs of clients and listen to their concerns or inquiries. Manage any situations that arise, acting professionally, appropriately and within boundaries to resolve problems.
Shelter Safety and Risk Management
<ul>
<li>Safely respond to and assist with the management of any emergencies/accidents/incidents including but not limited to accidents, fire, police, client medical emergency etc.</li>
<li>Maintain safe shelter property and program environment (inside, outside) and storage areas in a clean, safe condition including all appliances and alarm system (with maintenance).</li>
<li>Be responsible for minor shelter repairs and maintenance. Conduct monthly walk-through tours with Shelter Operations Manager of the facility to identify needed repairs and maintenance.</li>
<li>Know the current disaster plan for the shelter unit. Participate with the Shelter “safety team” maintaining and knowing how to execute a site’s emergency plan. Participate in evaluation of emergencies as needed.</li>
<li>Participate with all fire, health, and other needed facility inspections. Conduct monthly fire drills at Shelter Sites as requested.</li>
</ul>
Shelter Services Activities
<ul>
<li>Perform Client Onboarding – which includes client Intakes and orientations of the program. Educate and explain to residents’ rules and procedures of the program.</li>
<li>Support any shelter service site and position as assigned and participate in all aspects of program delivery as requested.</li>
<li>Conduct hourly inspections of assigned client personal space (house, room, bed, etc.). Post status for clients. Report to staff the condition of the client’s personal space.</li>
<li>Maintain, store, organize and distribute supplies. Ensure adequate, labeled supplies of food, clean linens, towels, clothing, cleaning supplies, personal care/hygiene products, furniture, and equipment for clients, facility and the office. Shop for all needed food items as requested by supervisor.</li>
<li>Perform head counts and during Grave Shift ensure two headcounts are completed.</li>
<li>Assist with training, guidance and supervision of volunteers and related projects that support shelter operations.</li>
<li>Ensure clients adhere to Shelter Services Policies, Protocols and Regulations according to internal agency and program policies. Administer warning notices to clients as needed</li>
<li>Supervise chores and clean-up</li>
<li>Participate in Community Outreach as needed.</li>
<li>Support Case Managers with bed/room count and roll ups as needed.</li>
<li>Maintain and update bus tickets spreadsheet</li>
<li>Ensure clean working facilities of offices, meeting rooms and kitchens.</li>
<li>Perform End of Shift duties including Shelter Cleanup and status updates with incoming staff before shift ends.</li>
</ul>
Shelter Administrative Support
<ul>
<li>Conduct all work within professional boundaries without exception.</li>
<li>Conduct all work with reliable attendance and punctuality- work all assigned days and show up to work on time always. Follow Agency policies for PTO and calling out sick.</li>
<li>Perform Shelter front desk reception work including monitoring desk, facility entrances, phone management, taking messages or redirecting calls/visitors to appropriate party.</li>
<li>Receive, Record and Coordinate in kind donations as needed. Inventory donated items and send records of contributions to the Shelter Operations Manager for acknowledgement. Ensure the In kind donation policy is followed and no one takes such donations outside of the approval policy. Notify Manager if any constituent taking in kind donations of any type without supervisor approval.</li>
<li>Assist Manager and Department staff with administrative duties as needed. Complete any special projects assigned for Shelter Services. This includes but not limited to creation and maintenance of documents as well as assisting with reports.</li>
<li>Deliver excellent customer service to all agency constituents including but not limited to visitors, vendors, volunteers, staff, clients, donors</li>
<li>Ensure timely and informed communication with Manager at all times</li>
<li>Pick up mail from post office as assigned.</li>
<li>Order office or program supplies as needed.</li>
<li>Report and complete incident reports within 24 hours. Review incident report(s) with Manager immediately.</li>
<li>Support other agency activities and special events where needed. Attend trainings and meetings assigned.</li>
<li>Perform other duties as requested</li>
</ul>
Company DescriptionFor over 50 years, Samaritan House has been leading the fight against poverty in San Mateo County. We’re the only organization that delivers the full breadth of essential services and personalized support to the working poor. By ensuring our clients are fed, clothed, healthy, and housed, we help them create their own stability and remain an active, successful part of our community. After all, an enduring community is only possible when every person has the resources they need to live. 
<h3>Company Description</h3>
For over 50 years, Samaritan House has been leading the fight against poverty in San Mateo County. We’re the only organization that delivers the full breadth of essential services and personalized support to the working poor. By ensuring our clients are fed, clothed, healthy, and housed, we help them create their own stability and remain an active, successful part of our community. After all, an enduring community is only possible when every person has the resources they need to live.

Program Aide

<h3>Job Description</h3>
Job Description Vacancy Announcement ADMINISTRATIVE SUPPORT SPECIALIST I POLICE DEPARTMENT RECORDS SECTION STARTING SALARY RANGE: $37,979- $41,777 DOQ &nbsp;Under general supervision, this position typically provides routine administrative and clerical support which may include word processing, data entry, opening/sorting mail, copying, filing, faxing, answering phones, greeting visitors, and providing basic departmental information. Successful candidate will have a high school diploma or GED; six (6) months or more of clerical experience; or equivalent education and/or experience.&nbsp; Additionally, successful candidate will have good PC skills, with experience in Microsoft Word, Excel, Outlook and PowerPoint, and other basic data entry products. A complete background check to include a polygraph is required. JOB SUMMARY Under general supervision, provides high levels of customer service by answering the telephone; greeting office visitors, providing accurate information to callers and visitors, fielding general complaints, taking messages and/or forwarding caller or visitors to the appropriate staff. ESSENTIAL JOB FUNCTIONS:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>Enters calls for service via the CAD system for citizens requesting to see officers or needing legal advice in the lobby. </li>
<li>Performs civilian fingerprinting services for employment, licensure, background checks and for court orders related to expungement and restoration of gun rights. </li>
<li>Provides general information and guidance to the public regarding traffic and parking laws and local ordinances.</li>
<li>Completes all criminal and traffic records request for investigators or other law enforcement agencies performing background checks via fax, e-mail and in-person. </li>
<li>Handles requests for police reports from Probation &amp; Parole, local courts and other local and federal law enforcement agencies. </li>
<li>Receives report requests for incidents and accidents from the general public and third party reporting agencies. Redacts report as necessary to comply with applicable FOIA laws and refers other report requests to appropriate personnel as necessary. </li>
<li>Provides staff and the public with various information and/or materials and may conduct research to locate requested information or materials as needed.</li>
<li>Interacts and communicates professionally and courteously with the immediate supervisor, other department personnel, other City department heads and employees, customers, sales representatives, various outside professionals and agencies, and the general public.</li>
<li>Performs other related duties as assigned.</li>
</ul>
 While the position is open until filled, completed City applications should be submitted before the close of business on July 25, 2025 to be considered. Applications may be found at:&nbsp; <a href="https://www.fredericksburgva.gov/Employment.&amp;nbsp" target="_blank">https://www.fredericksburgva.gov/Employment.&amp;nbsp</a>; Additional information about our hiring process may be found on the Fredericksburg Police Department’s web page The City of Fredericksburg provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you have further questions please contact: Sergeant Heather Shepherd 540-654-5753 <a href="mailto:recruiting@pd.fredericksburgva.gov" target="_blank">recruiting@pd.fredericksburgva.gov</a> Email correspondence is preferred. City of Fredericksburg Human Resources Department 715 Princess Anne Street, Room 217 Fredericksburg, VA 22401 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<a href="mailto:fxbghire@fredericksburgva.gov" target="_blank">fxbghire@fredericksburgva.gov</a>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp;
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Administrative Support Specialist l - Police Records Clerk

<h3>Job Description</h3>
Job DescriptionDescription:
ABOUT THE POSITION: The job of a Relief Staff is to fill in for regularly scheduled employees who are sick or on vacation leave. They are responsible for providing direct services and engagement to individuals experiencing homelessness in supportive programs (day services, emergency shelters, and permanent supportive housing). Relief Staff work as substitutes in various locations in Puget Sound area with varying scheduling needs (days, evenings, nights, weekends, and holidays).
 
ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services, shelter, and affordable housing so that everyone in our community has a safe place to call home. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve. We recognize the value that different perspectives and cultures bring to the organization. All employees are expected to make efforts in their work and in their conduct to be welcoming to all. Compass is proud to be an affiliate agency of Lutheran Community Services Northwest (LCSNW). LCSNW partners with individuals, families, and communities for health, justice, and hope by providing support services in key areas such as behavioral health, child welfare, refugees, and support to aging adults and people with disabilities to live independent lives. To learn more about the agency, visit <a href="http://www.compasshousingalliance.org" target="_blank">www.compasshousingalliance.org</a>.
<ul>
<li>LOCATION: Various sites including Auburn, Renton, Seattle, and Shoreline. May work at multiple programs.</li>
<li>REPORTS TO: Shift Supervisor, Program Coordinator, and/or Program Manager</li>
<li>FLSA STATUS: Non-Exempt</li>
<li>HOURS: LESS than 29-hours per week on average</li>
<li>SCHEDULE: No regular or guaranteed work schedule</li>
<li>MEAL PERIOD: May be paid or unpaid (30-mins) depending on the shift location</li>
<li>SHIFT: Options of overnight, evening and day shifts, 7 days a week </li>
<li>SALARY: $23.00 per hour + additional $1.75 per hour for overnight shifts</li>
</ul>
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, and understand English.
Direct Social Services
<ul>
<li>Engage participants to assess needs and provide information and referrals to appropriate services.</li>
<li>Provide trauma-informed monitoring of the building to ensure safety, security and emergency protocol, comfort of participants and staff.</li>
<li>Provide meals, laundry, hygiene, and cleaning services in accordance with schedule and assignments.</li>
<li>Mediate conflicts and provide de-escalation and crisis intervention; model appropriate problem solving and refer to appropriate clinical services as needed.</li>
<li>Greet participants in a kind and respectful manner when they require support.</li>
<li>Assist with mail sorting and distribution to those using Compass as their mailing address.</li>
<li>Contact appropriate staff for assistance as needed and 911, police, fire department, and other service agencies when appropriate.</li>
<li>Maintain building logs and records.</li>
<li>Perform light janitorial and/or maintenance duties as appropriate.</li>
</ul>
Leadership 
<ul>
<li>Recognize the value that different perspectives and cultures bring to the organization. </li>
<li>Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.</li>
<li>Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor. </li>
<li>Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.</li>
</ul>
SUPERVISORY RESPONSIBILITIES
<ul>
<li>None</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES
<ul>
<li>Ability to maintain a high degree of confidentiality, tactfulness, and respect for participants from different backgrounds.</li>
<li>Demonstrated knowledge of best practices in de-escalation, crisis intervention and stabilization skills.</li>
<li>Demonstrated knowledge of local resources and services for individuals who are experiencing homelessness or housing instability.</li>
<li>Manage difficult interpersonal situations effectively and know when to seek out support from your manager when needed.</li>
<li>Ability to follow agency policy and procedures to maintain safety and security within the facility.</li>
<li>Ability to set and maintain boundaries in a professional manner.</li>
<li>Ability to work in a fast-paced environment with frequent interruptions and crisis situations.</li>
<li>Follow sound interpersonal boundaries and emotional intelligence. </li>
<li>Relate openly and comfortably with people from all backgrounds while valuing different points of views. </li>
<li>Strong problem solving and time management skills. </li>
<li>Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.</li>
<li>Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions.</li>
<li>Aptitude for learning new technology skills with Microsoft products and other internet-based software.</li>
</ul>
EDUCATION AND/OR EXPERIENCE
<ul>
<li>A minimum of 1 years’ experience in customer service, required.</li>
<li>At least 1 years’ experience in human services (work, education, and/or volunteer), desired.</li>
<li>Awareness and/or training around issues of equity, intersectionality, and belonging. </li>
<li>Current WA State Food Handlers Permit, desired (If not current, will be sponsored within 1-month of hire). </li>
<li>Familiarity with topics of housing instability, mental health, substance use, sexual assault, and/or domestic violence. Experience working in an environment where language may be a barrier, required. </li>
<li>Work experience is a key factor for success in this role. In addition, success in this role requires a passion for knowledge and drive for continuing professional development or education. A degree in human services, social work or related field would be a complement to the required experience.</li>
</ul>
Requirements:
PHYSICAL DEMANDS
<ul>
<li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</li>
<li>While performing the duties of this job, the employee is regularly required to talk and hear. </li>
<li>The employee is frequently required to stand, walk, use hands to finger/handle/feel/type, and reach with hands and arms. Requires the ability to occasionally push, pull, lift and/or carry supplies up to 20-pounds. </li>
<li>Work takes place in a housing/shelter/social services environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.</li>
<li>Mental efforts like attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement business plans, create, and edit documents, listen, and participate verbally at meetings. </li>
<li>In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at <a href="mailto:HRInfo@compasshousingalliance.org" target="_blank">HRInfo@compasshousingalliance.org</a>.</li>
</ul>
WORK ENVIRONMENT
<ul>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is normal. Compass programs are housed within a human services environment in the Greater Seattle area. Our client/guest/resident community includes many single, formerly homeless adults who lack any family support system. Compounding the constraints of poverty, our community includes individuals who are physically and/or mentally disabled, persons living with AIDS, those who struggle with chemical dependencies, veterans, and vulnerable, elderly adults. Working at Compass will mean that you will be in close proximity to the people we serve. </li>
<li>Employees can reasonably be anticipated to come in contact with hazardous chemicals, bloodborne pathogens (BBP), and other potentially infectious materials (OPIM) which require following basic safety precautions. Regular training will be provided by Compass that covers all elements of the occupational exposures, such as BBP, OPIM, and hazardous chemicals, expected to be found in the work environment. </li>
<li>This position is not eligible for remote work, it requires onsite work only. </li>
<li>Compass facilities are monitored with camera surveillance equipment for safety and security purposes. The cameras will generally be utilized only in public areas where there is not a reasonable expectation of privacy.</li>
</ul>

Relief Staff

<h3>Job Description</h3>
Job Description
Employment Opportunity
POLICE OFFICER
OPENING DATE: 7/07/2025
CLOSING DATE: Open until filled 
(Job openings are posted for a minimum of three calendar days. The review and selection process may begin as early as the fourth day after posting. This opening may be removed from posting boards and filled at any time after the minimum posting period has ended.)
SALARY RANGE: $30.95 – $47.65 hourly (depending on experience)
BENEFITS:
<ul>
<li>80 hours vacation leave accrued annually (additional credit may be given for URS years of service)</li>
<li>64 hours personal leave annually (pro-rated based on the remaining time left in the year)</li>
<li>104 hours holiday leave annually</li>
<li>40 hours sick leave accrued annually</li>
<li>City funded 401(a) retirement</li>
<li>Participation in Utah Retirement Systems</li>
<li>Contribution to 401(k) for Tier II retirement system employees</li>
<li>Health insurance and dental insurance</li>
<li>Life insurance </li>
<li>Short-term and long-term disability</li>
<li>Tuition reimbursement</li>
</ul>
GENERAL DESCRIPTION:
Officers in the Riverton Police Department are sworn, law enforcement-certified first-line responders and are responsible for general law enforcement duties. Officers will maintain operational readiness and be available to respond to calls for service or take law enforcement action when necessary. Officers will be required to work various shift work, including days, graves, afternoons, and weekends. The needs of the department shall determine assignments. Applicants should be proactive and self-starting individuals who can adapt and overcome adversity and obstacles. Officers will be responsible for positive community contacts and representing the Riverton Police Department in a respectable and professional manner. 
EXAMPLES OF DUTIES: (NOT ALL-INCLUSIVE)
<ul>
<li>Meet performance standards established with the employee's supervisor.</li>
<li>Patrol all areas of Riverton City in various police vehicles, on a bicycle, or on foot, checking for criminal activity and its potential.</li>
<li>Respond to calls for assistance and secure crime scenes for evidence searches.</li>
<li>Conduct preliminary investigations and interview complainants, witnesses, and suspects.</li>
<li>Complete complaint questionnaires.</li>
<li>Perform case follow-up.</li>
<li>Assist with investigation activities as assigned and make arrests.</li>
<li>Control traffic and enforce traffic laws and ordinances, assist motorists, and issue citations and warnings for traffic violations.</li>
<li>Investigate D.U.I.'s, reckless drivers, accidents involving motor vehicles, parking problems, and traffic-related hazards.</li>
<li>Collect and classify data; create, enter, edit, and retrieve reports from the police records management system.</li>
<li>Serve processes, notices, summons, and subpoenas; keep records of dispositions.</li>
<li>Prepare for court cases and testify in court when required.</li>
<li>Transport prisoners and subdue unruly prisoners when necessary.</li>
<li>Clean and maintain assigned firearms, vehicles, and other special equipment.</li>
<li>Perform ongoing public relations to enhance the image of the department within the community.</li>
<li>Demonstrate the ability to maintain productive working relationships with other employees and supervisor(s).</li>
<li>Be present at assigned duty location, on time and with proper equipment, unless authorized leave.</li>
<li>All other duties as assigned by higher-ranking officers or the Chief of Police.</li>
<li>Any other responsibilities that would be required to maintain effective operations of the department.</li>
</ul>
MINIMUM QUALIFICATIONS:
<ul>
<li>Graduation from High School or GED.</li>
<li>Utah POST-certified or certifiable law enforcement officer status required.</li>
<li>1+ years of previous law enforcement experience working as a police officer required.</li>
<li>If retired, certifiable by Utah Peace Officer Standards and Training based on continued completion of the 40-hour annual training requirement.</li>
<li>Preference will be given to those candidates with related post-high school education.</li>
<li>Current Utah Class D Driver's License with a good driving record.</li>
<li>Ability to maintain the medical and physical fitness standard (Cooper Institute) required by Riverton City and Riverton Police Department.</li>
<li>Must maintain firearms proficiency.</li>
<li>Must pass a background check.</li>
</ul>
KNOWLEDGE, SKILLS &amp; ABILITIES:
<ul>
<li>Ability to prioritize work based on department and production objectives.</li>
<li>Ability to manage projects simultaneously.</li>
<li>Must be highly self-motivated and customer-focused.</li>
<li>Must be able to work evenings, weekends, &amp; holidays when needed; the schedule may vary weekly.</li>
<li>Positive attitude and ability to work with a variety of different people at various levels.</li>
<li>Strong interpersonal skills.</li>
<li>Proficiency with email and the internet required.</li>
<li>Beginner level in MS Word is required.</li>
<li>Beginner level in MS Excel is preferred.</li>
<li>Excellent oral communication skills are required.</li>
<li>Strong analytical, problem-solving, multi-tasking, and decision-making skills are required.</li>
<li>Ability to make difficult decisions and be resilient in the face of adversity.</li>
<li>Must be a team player who exemplifies professionalism and is committed to providing the absolute best police services.</li>
<li>Ability to be flexible and a willingness to view other perspectives with humility and openness.</li>
<li>Must have high ethics, morals, and standards.</li>
<li>Basic technical skills with a police radio and body cams are required.</li>
</ul>
SPECIAL REQUIREMENTS:
The successful candidate must pass a pre-employment drug screen, a background screen with BCI and the Riverton Police Department, a review of driving record, and pass a Human Performance Evaluation (HPE), be able to lift to 100 lbs. This position has a six-month probation period.
TAKE NOTE:
We'll be corresponding via email, so please ensure that both the Riverton City and Applicant Pro domains are added to your safe sender's list to prevent any messages from going to your spam or junk folder.
 
Riverton City is an Equal Opportunity Employer.
 Job Posted by ApplicantPro

Police Officer

<h3>Job Description</h3>
Job Description
About Us:
Southern California Alcohol and Drug Program
Southern California Alcohol and Drug Programs, Inc. (SCADP) was established in 1972 in a grassroots effort by community members seeking alternatives to prison for individuals with substance use disorder (SUD). SCADP is a 501 (c) (3) non-profit organization providing residential treatment services and outpatient counseling services to individuals throughout Los Angeles. Offering services with a continuum of care to underserved and disadvantaged populations.
PAY RATE: $19.85 - $20.89 Per Hour
BENEFITS: SCADP offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY AND PURPOSE
In training to be an AOD counselor, the AOD Support Staff I MC – Registered provides services to beneficiaries participating in treatment while monitoring the program premises for safety and security. The participates in group counseling sessions and crisis management, and is in good standing pursuing the education and supervised hours required to achieve certification. Meets annual renewal requirements and submits annual renewal of Registration until Certification is earned. 
DUTIES AND RESPONSIBILITIES
<ul>
<li>AOD COUNSELING
<ul>
<li>Under guidance and supervision of a Certified AOD Counselor, the AOD Support Staff I learns alcohol and drug counseling functions including screening, assessment, and intake; collects specimen from clients for drug and alcohol screening in accord with organization Policy and Procedures.</li>
<li>Collaborates with case manager and therapist to assist treatment and other plans; assists in required intervention; participates in group and educational sessions; assists in completing discharge and transition plans and completes required Electronic Health Records (EHR).</li>
<li>Transports program participants in the company vehicle to offsite appointments, as needed.</li>
</ul>
</li>
<li>PROGRAM Security
<ul>
<li>PROGRAM ENTRANCE MONITORING: The front door to the facility is the only permitted entrance and exit for participants, employees, partners, vendors, visitors or any other persons. Monitor entrance to permit only authorized persons entry (as per program guidance), in order to guard against theft and maintain security of premises. Record participant entry and exit as required by program rules.</li>
<li>BAG &amp; PERSON SCREENING: Monitors search all participants’ belongings being brought into the Program each time a participant enters, including their pockets, while monitoring for any signs of substance use or bringing contraband into the program. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened.</li>
<li>Monitor premises to prevent and detect signs of intrusion and ensure security of the program by walking the floor and monitoring surroundings when outside accompanying beneficiaries and making reports as needed.</li>
</ul>
</li>
<li>PROGRAM SAFETY:
<ul>
<li>While monitoring premises and assisting clients, observe Program premises to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.</li>
<li>Know location of fire exits, be prepared to assist participants in case of any emergency. </li>
<li>Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.</li>
<li>Call Police or Fire Department in cases of emergency, such as fire, medical or psychiatric issues, or presence of unauthorized clients/persons.</li>
</ul>
</li>
<li>ASSET PROTECTION:
<ul>
<li>As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the Program’s assets. Report all suspicious events to direct supervisor.</li>
<li>Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.</li>
</ul>
</li>
<li>ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first.</li>
<li>CLIENT/PARTICIPANT SUPPORT:
<ul>
<li>Answer telephones and take messages for clients and staff, monitor doors and greet visitors.</li>
<li>Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected &amp; fully operational</li>
<li>Monitor and records client self-administration of medication in accordance with organization Policies and Procedures</li>
<li>As required by the Program, assist Program staff during provision of services to clients/participants, including meal preparation/serving, set-up for classes, meetings, recreation, and other Program events.</li>
</ul>
</li>
<li>Inputs required data to computer systems and logs (EHR and other databases as required) Other duties that may arise to support the Program mission and goals.</li>
</ul>
ESSENTIAL DUTIES:
<ul>
<li>Training in AOD Counseling:
<ul>
<li>Screening, assessment, and intake</li>
<li>Group and educational sessions</li>
<li>Provides one on one mentoring, support, assistance, and advocacy</li>
</ul>
</li>
<li>PROGRAM SECURITY.
<ul>
<li>Monitor Program entrance</li>
<li>Screen bags and persons entering Program</li>
<li>Patrol premises as scheduled</li>
</ul>
</li>
<li>PROGRAM SAFETY
<ul>
<li>Monitor Clients; conduct room checks; report violations of rules</li>
<li>While patrolling continuously observe for safe operations/conditions, report safety concerns</li>
</ul>
</li>
<li>ASSET PROTECTION
<ul>
<li>Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons</li>
</ul>
</li>
<li>CLIENT/PARTICIPANT SUPPORT</li>
<li>Other duties as required and is subject to change at any time.</li>
<li>ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES</li>
</ul>
Qualifications
REQUIREMENTS:
<ul>
<li>Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications</li>
</ul>
EDUCATION:
<ul>
<li>Registered and in good standing in an Alcohol and Drug Counseling Certification program by an approved accrediting organization (CCAPP, CADTP or CADEE)</li>
<li>Completed modules 1 and 2 of ASAM within 2 weeks of hire</li>
</ul>
PREFERRED QUALIFICATIONS:
<ul>
<li>AA or higher degree in related field.</li>
<li>Completed modules 1 and 2 of ASAM</li>
<li>Experience with ELECTRONIC HEALTH RECORD (EHR)</li>
<li>Bi-lingual, Spanish and English preferred</li>
<li>Understanding of harm reduction (non-abstinence) approach with participant substance use</li>
<li>Willing to work with substance abuse clients, mental health, LGBTQ and HIV/AIDS</li>
</ul>
Southern California Alcohol and Drug Programs, Inc. (SCADP) is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

AOD Support Staff Registered MC Part Time Swing Shift

<h3>Job Description</h3>
Job Description
$3,500 sign on
Come work with us!
This team member will serve as Communications Dispatcher; Reports for work punctually, work all scheduled hours, including shift work, weekends, holidays and any required overtime as deemed necessary. Regular and consistent attendance for the assigned work hours is essential.
In this role, the team member operates a communication center which receives incoming routine and emergency, fire, utility, and police calls; dispatches proper personnel for assistance; and maintains contact with police units during patrol. Receives and transmits radio/telephone messages over several circuits, and performs related recording tasks. Work involves frequent public contact which requires tact, firmness and decisiveness in obtaining necessary information from individuals under extreme stress; exercises sound judgment using the geographic layout of the community. Work is performed in accordance with departmental policies, State and Federal rules and regulations, supplemented with specific directions from supervisor and sworn personnel. Work is reviewed by observation, monitoring of the employee's operations, and the review of reports and records.
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Confers with department supervisors to identify departmental needs.</li>
<li>Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, fires, public utilities, and/or general information concerning addresses and nature or problems.</li>
<li>Monitors, receives, and transmits alarms and related calls by telephone and other means.</li>
<li>Operates equipment to maintain contact with mobile personnel and other law enforcement units, fire, and City units; Dispatches necessary units as needed to fulfill requirements of situation.</li>
<li>Receives and transmits information and messages.</li>
<li>Sends and receives messages regarding criminal histories, vehicle identification, missing persons, license plate records, driving histories, stolen articles, and related records.</li>
<li>Maintains an in-house computer database and communication log; report that includes the nature of calls, actions taken, and the times involved.</li>
<li>Generates reports and/or records information from citations and arrests, recovered or stolen property, missing persons, and residence checks.</li>
<li>Ensures timely feedback to all clients, citizens, and appropriate City staff members.</li>
<li>All other duties as assigned.</li>
</ul>
SUPERVISORY RESPONSIBILITIES
This position does not require supervisor responsibilities.
REQUIRED KNOWLEDGE/SKILLS:
Functions, practices, and procedures of the Police Department; computer programs including Word, Excel, Power Point, E-mail and Police Department communications systems; geographic layout of the City and adjacent areas including the locations of streets, important buildings, and other landmarks; City policies and procedures as outlined in Employee handbook.
Must be able to type minimum 30 WPM with accuracy; 20/20 vision required (corrected 20/20 vision accepted); develop and maintain relationships with peers across departments; multi-task, organize and prioritize a changing work schedule to meet needs of department; follow oral and written instructions; effectively communicate both orally and in written form; speak clearly and distinctly; assess people and situations; apply sound judgment; remain calm under stressful conditions; obtain sufficient and essential information. 
EDUCATION and/or EXPERIENCE:
High school diploma/GED or related experience and/or training. Valid State of Texas driver license required. 
Telecommunications Operator License or must obtain within 1 year of employment.
Ability to obtain certifications as required.
PHYSICAL AND ENVIRONMENTAL CONDITIONS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is required to stand or sit for extended periods of time. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; push, pull, and grasp; and perform repetitive motions. Specific vision abilities required by this job include close vision and distance vision.
Please see City of Nacogdoches Benefits.
 Job Posted by ApplicantPro

Communications Dispatcher - Police

<h3>Job Description</h3>
Job DescriptionSalary: $18.00-$20.00 
Qualifications
<ul>
<li>Desire to work with disenfranchised populations while supporting TEEGs mission</li>
<li>Bachelors degree in human services or related field or 5 years of similar work experience</li>
<li>Proficiency in Microsoft Office software</li>
<li>Strong written, oral, organizational, and conflict-resolution skills</li>
<li>Ability to work independently and collaboratively with flexible hours and duties</li>
<li>General knowledge of local and regional services and supports</li>
<li>Clean record with State Police Bureau of Identification, Department of Children and Families and Department of Motor Vehicles</li>
<li>Possesses a valid drivers license, reliable transportation, and proof of registration and motor vehicle insurance</li>
<li>Respect for persons without regard to age, race, color, national origin, ancestry, religion, sex, pregnancy, transgender status, gender identity or expression, sexual orientation, disability, genetic information, marital/civil union status, veteran status, uniformed servicemember status or socioeconomic status</li>
</ul>
Certifications
<ul>
<li>Mandated Reporting</li>
<li>Elder Abuse Identification &amp; Mandated Reporting</li>
<li>CPR &amp; First Aid</li>
<li>TEFAP Civil Rights</li>
<li>Bloodborne Pathogens</li>
</ul>
 
While prior certification for these is desirable, candidates lacking one or more certifications can obtain the certification on the job.
 
Physical/Mental Requirements &amp; Working Conditions 
<ul>
<li>Frequent stationary work in an office or community setting to include keyboarding and/or handwriting</li>
<li>Daily working hours may vary to meet client and agency needs, including occasional early morning, evening, and weekend requirements</li>
<li>Occasional local travel in a personal or agency vehicle</li>
<li>Frequent one-on-one interactions with clients who may exhibit an emotionally heightened or withdrawn state and/or with behavioral diagnoses that may require de-escalation, crisis prevention or intervention</li>
<li>Frequent in person, virtual, and/or telephonic oral communication and listening</li>
<li>Ability to lift and/or move objects up to 30 pounds</li>
</ul>
Essential Functions
<ul>
<li>Maintain strict confidentiality of client and agency data and records</li>
<li>Maintain strong knowledge of all TEEG services and make inter-agency referrals as necessary</li>
<li>Maintain strong working knowledge of and work collaboratively with available community resources to provide a system of wrap around support for clients; engage new community referral sources and make community referrals as necessary</li>
<li>Copying, faxing, emailing, scanning, and filing physical and/or electronic records</li>
<li>Accurate and timely data entry and reporting in appropriate database(s)</li>
<li>Carry out assigned program(s) in compliance with grantor/funder requirements, including but not limited to, population served, budgetary and time restrictions, reporting requirements, etc.</li>
<li>Maintain organized, accurate, and current client files, including but not limited to, thorough progress notes, applications, forms, etc.</li>
<li>Attend meetings, supervision, trainings, and professional development opportunities as required</li>
<li>Provide departmental and agency-wide assistance and/or coverage during high volume programs or colleague absences</li>
<li>Comply with outlined policies, procedures and agency culture including representing TEEG positively at agency events and in all public venues</li>
<li>Identify and coordinate with available volunteers to support programming as needed</li>
<li>Accurate and timely logging of monetary and/or in-kind donations directly received</li>
</ul>
Responsibilities
<ul>
<li>Work collaboratively with Client Care Manager and other case management staff to provide individualized case management services to eligible clients as needed</li>
<li>Meet with current and referred clients to complete intakes, assessments, income verification, program qualifications, enrollments, ongoing case management, and case closings as needed</li>
<li>Enroll and maintain virtual accounts for available case management application services</li>
<li>Provide in-person, virtual, and/or telephonic supports to clients as needed</li>
<li>Work with upper management to determine appropriate client relief allocation awards</li>
<li>Develop, maintain, and assess applicable program materials as needed</li>
<li>Create and distribute outreach and promotional materials for clients, community resources and public consumption to promote senior programming</li>
<li>Perform administrative support or coverage for other program staff when needed</li>
<li>Any other duties as assigned by Supervisor or Executive Director</li>
</ul>

Client Care Coordinator

<h3>Job Description</h3>
Job Description:\n\n Job Title: Patient Access Specialist Job Code: PTACSPEC Department: Patient Access Division: Finance Salary Level: Non-Exempt 4 Reports to: Patient Access Manager/Member Services Manager Last Revised: February 2022 Primary Function Greets all patients, families, visitors and coworkers in a prompt, polite, and helpful manner and directs them, as necessary. Determine, verify, and explain CIHA eligibility to patients, check-in or registering patients for their visits, and answering all incoming calls to the facility. Answers the EBCI Tribal Option Member/Provider Services1800 number and effectively direct callers to the appropriate party, provide warm transfers when necessary and appropriate and provide external referral information to assist members/providers to get their needs met. Responsible for conducting patient interviews, distributing, and obtaining signatures for paperwork, entering pertinent information including demographic and insurance, verifying insurance eligibility, determining, verifying, and explaining services, and collecting co-pays if applicable. Receives complaint/grievance calls in a welcoming and supportive manner. Logs complaint/grievance information into the customer service platform and elevates complaint/grievance calls as appropriate to Tribal Option Management staff. Job Duties Patient Relations DutiesInterviews patients to obtain pertinent patient registration information, i.e., demographic and insurance information and authorization to enable the Business Office to bill for health care services provided from all alternate resources, including the non-beneficiary service. Verifies all information collected for accuracy. Verifies insurance coverage through the health plan and determines applicable co-payment and collects co-payment if applicable. Creates and completes new charts in the BPRM Patient Registration System after researching and verifying that there is not an existing chart for the patient. This will include inpatient, outpatient, emergencies and after hour patients, dental patients, and mental health patients. Obtains and verifies the health records in the BPRM Patient Registration System for Medicaid, Medicare, and private/commercial insurance eligibility information for all patients seen prior to all clinic visits. Obtains signature for file on all required forms for alternate resource and contract health services prior to patients being seen in the clinics for billing purposes and/or contract health services eligibility. Makes corrections as necessary to improve the Patient Registration System. Updates PRC eligibility with proper documentation. Collects third party recipient health cards, obtains photocopies of the card and explains the program to the beneficiaries, i.e., why Medicare, Medicaid and/or Private Insurances will be billed for services they receive at the Cherokee Indian Hospital. Interviews patients to obtain information to initiate a new health record and/or communicate to Medical Records to reactivate a retire/stored record. Enters all information into the BPRM Patient Registration System and prints appropriate forms. Upon direction initiates all admitting forms to complete the admission with current patient data, including BPRM Patient Registration System. Initiates patient identification bands for admission. Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries and files appropriately. Transcribes all new insurance information into the BPRM system in all the appropriate fields. Verifies if patient has NC BCBS, NC Medicaid, or other private insurance. Calls pending verification patients before appointments to remind of documentation to bring in i.e., driver’s license, enrollment care, proofs of residency, etc. Obtains patient signature for Service Agreements, Notice of Privacy Practices, etc., scans forms signed by patients into VISTA. Documents MVA/WC in BPRM/RPMS by obtaining signatures for appropriate forms, giving clinic appropriate documents, obtaining police reports, entering appropriate benefit for coverage in order for the Business Office to bill correctly and alerts clinic staff. Documents all changes, updates on the notes page with date, and initials. Collects fees and co-pays from non-beneficiaries, prints register and credit card report at end of shift, maintains petty cash and turns all receipts and reports into Finance. Member/Patient Service DutiesAnswers eligibility questions for new patients or Members and lets the individual know what the benefits are based upon eligibility status.Answers the Member/Provider 1800 Tribal Option line consistently and provides information, warm transfers, and referral information as appropriate and necessary to ensure caller’s needs are met. Member/Provider toll free number is to be answered during the CIHA Business Day defined as Monday-Friday 8:00-4:30, except for posted CIHA holidays.Follow approved Service Line scripts to ensure correct, consistent information is provided to the Member/Provider.Log every call received into the customer service platform to ensure appropriate documentation and resolution of all calls. This is the foundation of data that is required to be provided to the state as part of the PCCM Tribal Option Contract. Promptly returns calls to individuals or entities if a request for a call back is made after hours, the return phone call shall be made the following CIHA business Day during normal hours of operation. Triages the message and notifies applicable business owner based upon the type of information requested. Answers telephone switchboard for all CIHA facilities and directs calls to appropriate staff member/department. Maintains an updated list of all departments, personnel, and extensions to assure proper transfer of calls. Greets visitors when necessary, answers questions, or directs them to the appropriate person or department. Maintains the vendor/visitor sign in and provides vendor/visitors with Visitor badge. Keeps a log of after hour call-in referrals and turns into PRC during regular business hours. Determines the need for interpreter or translation services and accesses the necessary platform(s) to ensure the individual receives communication in the manner necessary to provide effective communication with the individual. This includes but not limited to calls to/from Members with limited English Proficiency, as well as Members with communication impairments, including those with hearing, deaf-blind callers to include TTY, captioned phones, and amplified phones. Documenting Member/Provider Grievances Document all Provider or Member grievances/complaints received via the service lines or in person. Provide complete and appropriate documentation of all complaints/grievances within the customer service platform.Elevate complaint/grievances to the appropriate Tribal Option Manager per policy/protocol. Other Duties as AssignedPerforms other duties as requested from the Patient Registration Manager, or Member Services Manager Education/Experience/Minimum QualificationsHigh school diploma/GED is required. An Associate’s Degree in Business and/or Accounting, or a related field, or the equivalent combination of training, education, and experience is preferred. Previous data entry experience or clerical experience with customer contact of two years is required. Three to six months in the job would be necessary to become proficient in most phases of the work. Job KnowledgeAbility to establish and maintain effective working relationships with members of the CIHA team, individuals and their families, and a variety of governmental and private resources and organizations in the community.Ability to express ideas clearly and concisely and to plan and execute work effectively.Must be able to read, research, and interpret computer data or customer service platform related to patient/member interviews and eligibility searches. Basic knowledge of eligibility requirements of the Cherokee Indian Hospital and the EBCI Tribal Option including resources in the local community and neighboring counties.Requires the ability to answer and transfer calls using the phone system and utilize computer, calculator, and related office equipment. Requires knowledge of various software packages: i.e. Microsoft Excel, Word, Outlook, and the Customer Service Platform and ability to enter information or data into the applicable software package. Documentation must be in “real time”. Knowledge of interview techniques and experience in applying various policies and procedures in the performance of assigned duties. Must be able to maintain specified records, files, and logs of the department. Must have excellent communication skills, both written and verbal. Requires the ability to work independently or as a member of a team. Valid NCDL required. Knowledge and ability to work within multiple systems simultaneously. Knowledge of complaint/grievance workflows call transfer matrix as well as Tribal Option information and how to locate Tribal Option information to assist Members/Providers. Knowledge of the population served and about the Cherokee culture preferred. Complexity of Duties This position is responsible for assisting individuals connect to the right service or entity within CIHA/EBCI Tribal Option or the ability to refer to applicable entity based upon eligibility criteria. As such, the position requires the ability to listen and filter relevant information in order to refer accordingly without causing confusion or disruption to the communication event. Duties require the application of judgment and problem-solving skills in order to be effective. At times may be dealing with individuals who are concerned about access to services, dissatisfied, agitated or emotional. The position requires ability to operate multiple software packages, documenting information in the appropriate software platform. In addition, the position must possess phone skills, including familiarity with complex or multi-line phone systems. Responsibility for Accuracy Typically, this position is the initial point of contact patients checking in for services rendered at CIHA and also for calls received via the EBCI Tribal Option Member/Provider Service Line. As such, accuracy is of upmost importance to ensure that eligibility data is accurate and information shared is accurate. Responsible for accuracy of demographic, eligibility and insurance information obtained and entered into BPRM/RPMS. Errors can be detected through interview techniques and subsequent interviews with patients or Members. Work can be verified or checked by the immediate supervisor, or other hospital staff. Incoming or outgoing calls can be monitored to ensure accuracy and adherence to approved scripts. Logged calls and complaints/grievances must be accurate and meet state reporting requirements. NC Medicaid requires that calls from Members and Providers be answered in a certain manner, adhering to approved scripts. In addition, documentation must be gathered in real time, addressing all required fields so that reporting may be conducted and submitted in accordance to the DHHS Tribal Option Contract. NC Medicaid or other regulatory agencies may conduct “mystery shopping”, audits or reviews to ensure compliance to EBCI Tribal Option requirements. Contact with Others This position has primary contact with patients/members and providers for the purpose of conducting interviews, answering the Tribal Option Member/Provider line, accepting and documenting grievances/complaints and the patient/member registration process. Secondary contacts include, but not limited to staff within CIHA such as medical records staff, pharmacy staff, billing office staff, and contract health staff and other external entities visiting CIHA or calling in. All contacts require tact, courtesy, and professional decorum. Utmost sensitivity and confidentiality is required when dealing with patients and families. Consistently demonstrates superior customer service to patients/members, providers, and customers. Ensures excellent customer service is provided to all patients/members, providers, and customers by seeking out opportunities to be of service. Confidential Data All health information and data is considered highly confidential and strict adherence to all applicable policies is required. The position has access to highly confidential patient/member medical and personal information. The Privacy Act of 1974 mandates that the incumbent shall maintain complete confidentiality of all administrative, medical, and all other pertinent information that comes to his/her attention or knowledge. The Act carries both civil and criminal penalties for unlawful disclosure of records. Violations of such confidentiality shall be cause for adverse action. The individual must always adhere to all CIHA/EBCI Tribal Option confidentiality and security policies and procedures. Mental/Visual/Physical The level of concentration varies with tasks, with close attention to detail required while entering data and verifying accuracy of information. Duties of this position require the employee to be mobile, reach with hands and arms, speak, and hear. Must have visual acuity. Position is subject to frequent interruptions, requiring varied responses. Must be able to handle multiple projects simultaneously, work independently, and meet deadlines and time frames. May occasionally move more than 15 pounds. Resourcefulness and Initiative Follows well defined procedures with initiative and judgment required maintaining accuracy and complete tasks in a timely fashion. Environment Majority of work is performed within the hospital environment requiring interaction throughout the hospital. Occasional travel is required. Immunizations are required of all employees. Customer Service Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA’s guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.

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