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<h3>Job Description</h3>
POSITION SUMMARY: This is a great opportunity for an outgoing wellness professional with a passion for customer service, to grow into the YMCA. This position, in partnership with the entire branch leadership team, will direct efforts to increase member engagement, help members reach their health goals, support relationship building through program development and oversight for the YMCA. This position is responsible for implementing ongoing tactics to engage new and returning members, supporting each in their health and wellness goals through innovative programs and services.
 The Membership Coordinator will be responsible for building relationships with the community and is to actively report on facility usage and membership numbers. This position will be required to attend the employers new hire orientations and talk about the opportunity to belong at the facility. This position will be part of the Black Hawk County’s YMCA’s leadership team and will have responsibilities of such smart start appointments, member service, program/membership registration and enrollments. Improving the health and wellness of the community we serve and relationship building with members is a high priority, as is the impact it has on member retention. Participation in the Y’s Healthier Communities Initiatives and ongoing community collaborations is key to this position. The ideal candidate must have the ability to lead a team of wellness professionals and personally connect members to the Y and each other. This individual should possess leadership skills necessary to successfully communicate and engage with co-workers, members, associates, volunteers, donors and the general public. This is an opportunity to join an energetic, mission-oriented team committed to improving health and strengthening community through youth development, healthy living and social responsibility. The YMCA offers enrichment and networking opportunities through its association with the YMCA Heartland Alliance.
ESSENTIAL FUNCTIONS:
<ul>
<li>Uphold the mission of the YMCA, and demonstrate behaviors that reflect a determined, nurturing, genuine, hopeful, and welcoming nature.</li>
<li>Serves as a role model and advocate of the YMCA Mission, Promise, Values and Voice.</li>
<li>Grow current membership base from current 1400 units, to over 1800 membership units</li>
<li>Implements health and wellness strategies that support the engagement and retention of existing members.</li>
<li>Attending new hire orientation offered by the company to actively recruit new members to the wellness facility.</li>
<li>Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.</li>
<li>Recruits, trains, develops, schedules and directs staff and volunteers as needed. Reviews and evaluates staff performance.</li>
<li>Responsible for some 1 on 1 equipment orientation.</li>
<li>Develop member incentive programs and challenges, as well as educational opportunities to encourage usage and participation at the facility.</li>
<li>Develops and directs high quality services and member engagement which support branch and association mission, goals and strategies.</li>
<li>Participates in staff meetings and/or related meetings.</li>
</ul>
POSITION QUALIFICATIONS: We seek proven skills in communications, customer service, fiscal management, program development, volunteer development and community partnerships. Candidate must be able to nurture a high-performing team of staff and volunteers focused on relationship-building and member involvement.
<ul>
<li>Bachelor’s Degree or commensurate work experience in communications, non-profit service, business preferred</li>
<li>Must be willing and able to work a set schedule, (primarily 11-8; M-F)</li>
<li>Ability to develop and lead new member connection and education efforts: orientations, tours, special events, etc.</li>
<li>Excellent problem solving, organizational and communication skills</li>
<li>Strong leadership and excellent customer service skills</li>
<li>Ability to set the standards for and model exceptional member service and build a culture of member involvement and engagement in all staff</li>
<li>A positive, can-do attitude and the ability to work creatively and independently or as part of a team</li>
<li>Sound judgment and decision making as well as problem solving and interpersonal skills to relate to people of all socio-economic levels and diverse backgrounds</li>
<li>Ability to provide facility tours, travel locally to meetings and stand for many hours at a time</li>
<li>Proven competencies in connecting with an economically, socially and culturally diverse membership</li>
<li>Proficiency in Microsoft Office</li>
<li>A Multi-Faceted team Player</li>
</ul>
STARTING SALARY: $17 - $18/hr (Commensurate w/ Experience)
FULL-TIME
#hc117504

Membership Coordinator

<h3>Job Description</h3>
Benefits:
<ul>
<li>401(k)</li>
<li>Bonus based on performance</li>
<li>Employee discounts</li>
<li>Training &amp; development</li>
</ul>
 We offer explosive boxing and kickboxing group workouts to women and men across the US in our dynamic, modern franchise locations. Our people have heart. Every owner, trainer, general manager, sales and marketing person is here to connect with our members through the workout and stand alongside them in their lifes journey.
Description: As one of our Membership Coordinator (MC) you generate revenue by creating excitement over goal attainment, enrolling members, and being in relationship with potential, new and existing members. This position is an hourly (non-exempt) position that provides a base hourly rate plus the potential to earn additional compensation once reaching a specified productivity threshold. Your earning potential is limited only by your own personal drive and willingness to succeed.
Essential Duties &amp; Responsibilities:
<ul>
<li>Build community ties using company provided tools/programs. (i.e., Community outreach/Local Promotions, Corporate Sales on-sites)</li>
<li>Create new business internally through member promotions, referrals and the dissemination of guest passes</li>
<li>Create new business externally through outside promos (hot spot mini promos and planned events)</li>
<li>Reach out to potential members by phone and set appointments for potential new business
<ul>
<li>Previous phone sales experience a plus; this will be required of all applicants. If you are not comfortable talking to potential members on the phone, do not apply</li>
</ul>
</li>
<li>Promote specials to current and future guests</li>
<li>Complete agreements and manage daily planner/leads</li>
<li>Successfully attain personal revenue targets</li>
<li>Tour potential members through the club and connect the guest to the facility, equipment, services and amenities</li>
<li>Understand how TITLE Boxing Club products/services will satisfy the potential member's needs</li>
<li>Ask questions, build rapport and earn the right to help the potential member find the path to reach their goal</li>
<li>Communicate professionally and authentically and find what holds the highest value to the potential member on a personal level</li>
<li>Effectively and professionally enroll guests using TITLE Boxing Club sales techniques and protocol</li>
<li>Adhere to specific Membership Agreement Procedures (MAP) when enrolling members and guests</li>
<li>Follow up with members that have enrolled to ensure we are exceeding expectations</li>
<li>Provide the highest level of customer service possible when communicating and interacting with guests</li>
<li>Assist in maintaining a clean and operational facility</li>
</ul>
Qualifications:
<ul>
<li>1-3 years of customer service or sales experience (REQUIRED)</li>
<li>Competitive drive to succeed in a commission sale and performance-based culture</li>
<li>Excellent customer service and communication skills</li>
<li>Independent, self-starter with strong organizational skills and passion for helping others lead healthy and fit lives</li>
<li>Team oriented individuals</li>
<li>Social Media proficient</li>
<li>In-depth knowledge of sales practices and techniques</li>
</ul>
Certifications / Educational Requirements:
<ul>
<li>High School Diploma or GED (Required)</li>
<li>Some college classes (Required)</li>
<li>CPR / AED Certifications (preferred)</li>
</ul>
Physical Requirements:
<ul>
<li>Must be able to lift 45 lbs.</li>
<li>Typing, using the telephone and computer mouse</li>
<li>Ability to demonstrate proper fitness techniques</li>
<li>Frequent sitting &amp; standing</li>
</ul>
Perks:
<ul>
<li>Fun environment</li>
<li>Many classes</li>
</ul>
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Membership Coordinator / Sales

<h3>Job Description</h3>
Position Overview As a BODY20 team member, you will be part of a dynamic team that positively affects the lives of studio members and staff on a daily basis! You will be an integral part of the success of a fast-paced fitness studio by providing best-in-class customer experiences while building relationships with BODY20 members and the community.
We Offer
<ul>
<li>Career Growth: Join our team and kickstart your journey with comprehensive paid training, certifications, and unwavering support tailored to achieve your professional goals</li>
<li>Rewarding Compensation Package: Competitive base pay, enticing commissions, and performance bonuses</li>
<li>Employee Recognition: Take advantage of a complimentary Studio Membership and exclusive product discounts</li>
<li>Flexible Schedule: Accommodating schedule around your educational or personal goals</li>
<li>Friendly Work Environment: Dress comfortably in our fitness casual attire while working in a dynamic, collaborative environment fueled by passion</li>
<li>Pathway to Entrepreneurship: Chart Your Course to Franchise Ownership or Business Leadership</li>
</ul>
Responsibilities
<ul>
<li>Greet Members and maintaining flow of sessions</li>
<li>Provide exemplary customer service</li>
<li>Manage incoming and outgoing phone calls</li>
<li>Respond to customer questions, issues, and scheduling sessions</li>
<li>Respond to new leads entering the system</li>
<li>Coordinate consultations and walking new bookings through their first sessions</li>
<li>Work as a team player to help grow the member base of the studio through sales, onboarding new members, and superior customer service</li>
</ul>
Requirements
<ul>
<li>Ability to take 1-2 BODY20 sessions per week to effectively describe the workout to prospective clients</li>
<li>Excellent verbal and written communication skills</li>
<li>Enthusiastic, energetic, personable, and friendly</li>
<li>Passion for health and wellness</li>
<li>Strong Follow-up and organizational skills</li>
</ul>
BODY20 Most people know you only use 10% of your brain. But most dont realize you only use 30% of your body. BODY20 is here to change that. By combining personalized one-on-one training with body gear that sends electrical impulses into the deep tissue of your bodys muscles the way your brain does BODY20 helps every body workout to 100%.
At BODY20, we live what we believe.
<ul>
<li>That you shouldnt have to choose between fitness and family time</li>
<li>That fitness should never compete with career</li>
<li>That getting in shape shouldnt hurt</li>
<li>That everybody should get the most out of life and is entitled to feel great</li>
</ul>

<h3>Job Description</h3>
We are seeking a highly motivated and organized individual to join our team as a Membership Sales Coordinator. As a key member of our membership department, you will be responsible for driving membership sales through strategic planning, relationship-building, and effective communication. The ideal candidate is a results-oriented professional with excellent interpersonal skills and a passion for promoting the value of our organization's membership offerings.
The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved, while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful inclusive outlooks are greatly valued and expected of all team members.
Responsibilities:
Membership Sales:
· Develop and implement sales strategies to achieve membership growth targets.
· Conduct outreach to potential members through various channels, including phone calls, emails, and in-person meetings. Tailor communication strategies to effectively convey the benefits of membership.
Event Coordination:
· Organize and host regular events and tours for prospective members to introduce them to the membership offering and its benefits.
· Collaborate with other departments to ensure seamless execution of events.
Prospective Member Communications
· Respond promptly to inquiries from prospective members, providing accurate and compelling information.
· Serve as a primary point of contact for prospective members throughout the decision-making process.
Member Onboarding
· Support member onboarding, assisting with welcome gifting and personalized introductions. 
· Ensure new members feel valued and connected from the moment they join.
Prospective Member Intake and Applicant Review:
· Document notes and relevant information gathered from prospective members to inform the applicant review process. 
· Collaborate with the operations team to ensure a smooth transition from prospect to member.
Ad Hoc Support
· Provide assistance and expertise as needed to support the overall success of the membership program.
Requirements
<ul>
<li>Minimum of 2+ years of administrative experience in luxury hospitality or in similar industry</li>
</ul>
<ul>
<li>High school diploma or equivalent required, 4-year related college degree preferred</li>
<li>Must have excellent written and oral communication skills in English</li>
<li>Computer skills required (proficient in Word and Excel)</li>
<li>Flexible schedule</li>
<li>Detail oriented, sound judgment and strong interpersonal skills</li>
</ul>
Benefits
<ul>
<li>Health Care Plan (Medical, Dental &amp; Vision) </li>
<li>Paid Time Off (Vacation, Sick &amp; Company Observed Holidays)</li>
<li>Family Leave (Maternity, Paternity)</li>
<li>Training &amp; Development</li>
<li>Team Member Referral Program - $250 for any referrals if your referral stays for 3 months, we are always looking for great candidates at fine dining places that have like-minded individuals. Please feel free to forward resumes!</li>
</ul>

Membership Sales Coordinator

<h3>Job Description</h3>
We are looking for a Membership Coordinator with 1-2 years of marketing experience who is looking to work and learn in a dynamic, entrepreneurial and exhilarating environment. The Membership Coordinator will be responsible for the execution of marketing activities that result in lead generation/membership acquisition. They will be responsible for supporting integrated online/offline marketing campaigns and programs designed to increase the quantity/quality of our leads and drive sales. This is an excellent opportunity for a self-starter seeking an entrepreneurial opportunity where you can grow while working with a dedicated team. The primary responsibility is to professionally promote, sell and retain memberships while attaining and exceeding sales goals as well as a developing a complete understanding of all club offerings and services. The Membership Coordinator directly contacts and will follow up with potential and current members and must effectively network for generation of sales. The successful candidate must have previous sales experience and be highly sales oriented. Must be energetic, highly organized with excellent follow through as well as a motivated self starter with excellent member services, hospitality and communication skills. Candidates must exhibit a strong interest in working in the fitness industry

Marketing / Membership Coordinator

<h3>Job Description</h3>
Membership Coordinator / Sales
Job Description
StretchLab is seeking a high energy, passion filled and sales motivated Sales Associate that is fitness minded and has a love for community and for our brand at our brand new studio that is located in the Long Beach Marketplace shopping center at Pacific Coast Highway and 2nd Street near the Long Beach marina.
Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted and group stretching. With co-founders coming from the personal training industry, StretchLab has created a variety of offerings to empower clients to ‘Live Long’.  StretchLab has gathered a team of experts already certified in an array of related fields – physical therapy, chiropractic medicine, yoga, Pilates, and more – and brought in the world’s leading authority on stretching and flexibility to deliver on the promise of having the finest team of stretching professionals gathered anywhere. StretchLab’s proprietary Flexologist ™ training ensures that their clients receive a world class stretching session. StretchLab currently has more than 100 locations open nationwide with immediate plans for expansion.
StretchLab Long Beach Marina is among the newest studios in the franchise network. At StretchLab, we aim to improve lives through the power of stretch. We coach our clients to improved health, flexibility, and mobility and exceed their expectations by applying our individual and team knowledge to the issues they face. We accomplish this by actively listening and honest communication. Personal integrity, a commitment to excellence, and a dedication to our clients and colleagues set our studio apart from all others. Sales Associates will live these ideals and work with the team towards success.
POSITION:
The purpose of the Membership Coordinator is to assist the General Manager with new membership sales by bringing new members to the studio and booking them into introductory stretches and, eventually, full memberships.  The Sales Associate also assists with booking current members and troubleshooting membership issues. Fitness knowledge or background is preferred but not required.
      REQUIREMENTS: 
<ul>
<li>Excellent sales, communication, and customer service skills required</li>
<li>Goal-oriented with an ability to achieve sales in memberships for one-on-one and group assisted stretch and retail</li>
<li>Must be able to work weekends and evenings</li>
<li>Part-time position typically between 25 and 35 hours per week, with possibility of more.</li>
<li>Ability to learn and use the Club Ready software system</li>
<li>Ability to stand or sit for up to 8 hours throughout the workday</li>
<li>Must be fluent in English and have excellent communication skills via in-person, phone and email; bilingual candidates encouraged to apply</li>
<li>Must be able to work under pressure and meet tight deadlines</li>
<li>Must have proficient computer skills</li>
<li>Daily and/or occasional local travel may be required</li>
</ul>
RESPONSIBILITIES:
<ul>
<li>Assist the General Manager with the sales process of lead generation, follow up, and close</li>
<li>Book and confirm prospective clients into introductory stretches or classes</li>
<li>Greet and check-in clients and prospects when they enter the studio</li>
<li>Conduct tours of the facility while establishing a relationship and targeting individual’s needs and wants</li>
<li>Participate in pop-up marketing events through pre-sales and beyond, including the set-up, event, and break-down of temporary facilities</li>
<li>Manage social media accounts and send periodic email to members under the general manager’s supervision</li>
<li>Maintain acceptable level of personal sales production</li>
<li>Emphasize and enforce objectives of the club as a complementary wellness provider</li>
<li>Present available services to current or prospective members</li>
<li>Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes</li>
<li>Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the studio</li>
<li>Maintain Club Ready booking software accurately in coordination with headquarters and local procedures</li>
<li>Ensure studio is clean and tidy; adhere to strict COVID-19 cleaning practices</li>
<li>Other duties as assigned</li>
</ul>
COMPENSATION &amp; PERKS:
<ul>
<li>Competitive compensation based on experience</li>
<li>Free or discounted memberships</li>
<li>Commission paid on sales</li>
<li>Opportunity for bonus based on performance</li>
</ul>
<ul>
<li>Opportunities for growth within the studios, including additional sales and management opportunities </li>
</ul>
Job Type: Part-time; potential for full-time; hourly
Pay: Depends upon Experience, skills, and qualifications
Experience:
fitness: 1 year (Preferred) sales: 1 year (Preferred)  
Work Location: Long Beach Marina
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<h3>Job Description</h3>
About Row House:
At Row House, we're redefining indoor rowing, creating a wave in the fitness industry with our inclusive, empowering, and community-driven approach. We offer a synchronized rowing experience that celebrates diversity, champions camaraderie and delivers authentic, full-body workouts. Our ethos centers on lifting everyone up, ensuring every member feels part of the Row House rhythm. It's not just about rowing; it's about building a community where every member can thrive, regardless of their fitness level. At Row House, every stroke is a step towards personal growth and communal success, in an atmosphere that's as welcoming as it is energizing.  
The Role:
We are searching for a Membership Growth Coordinator with a burning passion for fitness and community. This role goes beyond traditional sales; it's about welcoming individuals into a lifestyle that values wellness, connection, and collective success. Your mission will be to forge meaningful connections within our local community, partner with like-minded businesses, and introduce new members to the Row House family, helping them to set sail towards their fitness goals. This role will be responsible for three locations in the DMV.
Why You'll Love It Here:
<ul>
<li>Inclusive Culture: Dive into an environment that celebrates diversity and unity, where every member and employee brings something special to our collective journey.</li>
<li>Rewarding Growth: Not only will you be helping others to achieve their fitness dreams, but you'll also have the opportunity to meet your own professional and personal goals, with clear pathways for advancement and skill development.</li>
<li>Camaraderie and Community: At Row House, we row as one. Enjoy a workplace that's as much about building friendships and community as it is about achieving business success.</li>
<li>Authentic Connection: Be part of a brand that's genuine and grounded, offering experiences that connect our members not just to their physical well-being, but to the heart and soul of rowing.</li>
</ul>
Your Responsibilities:
<ul>
<li>Community Engagement &amp; Partnership Building: Actively engage with the local community to forge meaningful connections and partnerships with businesses, universities, and community organizations to create lead opportunities for Row House.  </li>
<li>Referral Program Management: Develop, promote, and manage an effective referral program designed to encourage our members to share their Row House experience with friends and family, thereby driving membership growth.  </li>
<li>Telephone &amp; Digital Communication: Conduct telephone inquiries, follow-up calls, and customer care calls with the aim of enhancing customer satisfaction, addressing inquiries, and encouraging continued engagement with our studio.  </li>
<li>Studio Previews &amp; Tours: Lead engaging and informative studio previews and tours for prospects and existing fitness program holders, showcasing the unique benefits and inclusive environment of Row House, and answering any questions they may have.  </li>
<li>Sales Strategy Execution: Play a pivotal role in executing our sales strategy, including identifying target markets, setting sales goals, and tracking progress towards these goals to ensure the effectiveness of our sales operation.  </li>
<li>Customer Onboarding &amp; Retention: Assist in the onboarding of new members by providing them with all the necessary information to get started, and implement retention strategies to maintain a high level of member engagement and satisfaction.  </li>
<li>Event Organization: Organize and host events that not only showcase the Row House experience but also strengthen our community ties, such as wellness workshops, charity rowing challenges, and member appreciation events.  </li>
<li>Feedback &amp; Improvement: Actively seek feedback from members and prospects to identify areas for improvement in our services, offerings, and community engagement efforts, and work with the management team to implement changes.  </li>
<li>Sales Reporting &amp; Analysis: Regularly report on sales activities, outcomes, and member feedback, using data to analyze the effectiveness of sales strategies and making recommendations for optimization.</li>
</ul>
What We're Looking For:
<ul>
<li>A passion for fitness and a knack for connecting with people from all walks of life.</li>
<li>2-3 years of experience in sales, marketing, or a related field, ideally within the fitness, wellness, or retail industries.</li>
<li>Proven track record of achieving sales targets and driving business growth through innovative strategies and community engagement.</li>
<li>Strong communication skills, both verbal and written, with the ability to inspire and connect with a diverse audience.</li>
<li>Experience in organizing events and leading group activities, demonstrating exceptional organizational and leadership qualities.</li>
<li>Knowledgeable about the local market, with a keen ability to identify and cultivate partnerships and opportunities for collaboration.</li>
<li>Team-oriented mindset, with a focus on supporting colleagues and contributing to a positive, inclusive work environment.</li>
</ul>
Join Us:
If you're looking to make a real difference in people's lives, all while growing your career in a dynamic, supportive, and fun environment, Row House is the place for you. Let's gRow together towards a healthier, happier world.
Apply now and become a key player in our journey to revolutionize the indoor rowing experience. Competitive pay structure with comp plan and bonus.
 
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Membership Growth Coordinator

<h3>Job Description</h3>
Membership Coordinator
The Alaska Club is looking to hire a full-time Membership Coordinator. Are you a fitness enthusiast with excellent sales skills? Do you want to take your fitness career to the next level with an established company that has a great reputation? Do you want to work at an "office" where you can get a free state-of-the-art workout in before leaving for the day! If so, please read on!
This Membership Coordinator position earns a hourly wage plus commission and bonus opportunities. You would also be eligible for benefits, including health, vision, dental, a 401(k) plan, a flexible spending account (FSA) for health &amp; dependent care, paid time off (PTO), and free club membership. If this sounds like the right opportunity for you, apply today!
ABOUT THE ALASKA CLUB
With a history of over 30 years of showing our members how fitness should be, we take pride in being innovators in delivering health and fitness solutions across the state of Alaska through our network of 14 clubs. We strive to provide exceptional service and are committed to enhancing the lives of Alaskans through our values of integrity, quality service, convenience, safety, and community involvement. We are the best choice for people who want variety and convenience in a comfortable and welcoming environment.
Our staff is at the heart of the services we provide. We offer them competitive pay, great benefits, and a positive work environment.
A DAY IN THE LIFE OF A MEMBERSHIP COORDINATOR
As a membership coordinator, you are one of the first interactions our guests will have with The Alaska Club. You will work directly underneath the Membership Sales Manager at your club, you will greet and tour guests, build relations, engage guests within their areas in interest, complete follow up calls to our guests to check on their experience and you will have a daily, weekly and monthly sales goal to keep you motivated and engaged!
At The Alaska Club, you will have the opportunity to become a professional fitness sales person and will play a very important part in our mission of changing lives!
QUALIFICATION FOR OUR MEMBERSHIP COORDINATORS:
<ul>
<li>A clear passion for fitness.</li>
<li>Excellent communication skills and an outgoing personality.</li>
<li>Sales and/or customer service experience, preferred.</li>
</ul>
WORK SCHEDULE
This membership position typically works five days a week totaling approximately 40 hours. Schedules are flexible and can include morning, afternoon, and evening shifts.
READY TO JOIN OUR TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be the right fit for this membership team position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Job Posted by ApplicantPro

Membership Coordinator: Juneau

<h3>Job Description</h3>
Description:
YMCA OF MEMPHIS AND THE MIDSOUTH MEMBERSHIP COORDINATOR
SUMMARY OF POSITION:
Responsible for supervising a team of Membership Associates and assist with the implementation and execution of sales efforts in order to meet team and individual goals in conjunction with the Membership Director/ Center Director.. 
PURPOSE OF POSITION:
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The full - time Membership Coordinator is a vital part of the leadership team delivering the highest quality service to all members and guests through relationship building, professionalism and an extensive knowledge of the YMCA products and services. They anticipate member needs and interests and recommend programs and services appropriately to maximize engagement and retention of members. This position will supervise a team of Membership Associates and assist with the implementation and execution of sales efforts in order to meet team and individual goals in conjunction with the Membership Director/ Center Director. The Coordinator position is responsible for all day to day functions of the Welcome Center and Customer Service efforts.
ESSENTIAL FUNCTIONS:
<ul>
<li> Supports the Center leadership in essential routine functions and operation of the Membership Department and Center Operations. </li>
<li> Greets members and guests in a friendly and professional manner. </li>
<li> Executes and develops membership strategies that support recruitment of new members and retention of existing members. </li>
<li> Contacts members and potential members via phone, email and in branch conversations in order to build relationships and grow membership sales. </li>
<li> Assists in supervising and assessing team members by evaluating KPI/ metrics, providing constructive coaching and feedback and helping them develop excellent customer service, sales and promotional skills. </li>
<li> May train, assist and supervise staff in the area of customer service, needs identification and new member recruitment.</li>
<li> May assist new employees with on-boarding processes.</li>
<li> Will include regular scheduled shifts in the branch.</li>
<li> Ensures proper implementation of Welcome Center staff policies and procedures.</li>
<li> Reviews and updates procedures and communicates changes to staff.</li>
<li> Coordinates with Association Support Center as necessary on financial transactions. </li>
<li> May perform other duties as assigned including financial reconciliation, shift close outs and other </li>
<li> administratively focused tasks. </li>
<li> The ability to speak Spanish fluently is a plus </li>
</ul>
YMCA LEADERSHIP COMPETENCIES:
YMCA Competencies (Leader):
Mission Advancement: Models and teaches the Y’s values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.
Collaboration: Champions inclusion activities, strategies, and initiatives. Build relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.
Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of the team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.
Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
QUALIFICATIONS, KNOWLEDGE, SKILLS &amp; ABILITIES:
<ul>
<li> Bachelor's degree in related field or equivalent preferred.</li>
<li> Two years or more years related business management, sales or customer service experience with supervision responsibilities preferred.</li>
<li> Understanding of basic accounting concepts and applications including cash reconciliation, accounts receivable, and accounts payable.</li>
<li> Experience with standard business software and office machines.</li>
</ul>
WORK SCHEDULE:
Typical hours for this full-time position are 8:00am-5:00pm, Monday through Friday, though the facility is open seven days a week and may vary per the Y’s demands and hours of operation. Overtime and weekends may be required. 
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
<ul>
<li> The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
<li> While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment. </li>
<li> The employee must occasionally lift and/or move up to 10 pounds. </li>
<li> Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.</li>
<li> The noise level in the work environment is usually moderate.</li>
</ul>
The YMCA of Memphis &amp; the Mid-South aims to provide quality and safe youth programs for all. We are committed to making a continuous effort to prevent the abuse of children: verbally, physically, emotionally and sexually. All allegations or suspicions of child abuse are taken seriously and will be reported to the State for investigation with full cooperation from the YMCA of Memphis &amp; the Mid-South
Requirements:

Membership Coordinator Millington

<h3>Job Description</h3>
Benefits:
<ul>
<li>Competitive salary</li>
<li>Health insurance</li>
<li>Wellness resources</li>
</ul>
Expected Outcome of Role: As the Wellness &amp; Membership Coordinator, you are a critical component to assisting individuals with behavior change in a healthier lifestyle through engagement, encouragement, coaching and meaningful connections. The ability to lead a team of peers, personally connect members to the Y and each other, be highly organized and possess quality character for collaborating with co-workers, members, associates, volunteers, donors and the general public will result in the excellence in service desired. 
POSITION SUMMARY: 
This is a great opportunity for an outgoing wellness professional with a passion for customer service, to grow into the YMCA. This position, in partnership with the entire branch leadership team, will direct efforts to increase member engagement, help members reach their health goals, support relationship building through program development and oversight for the YMCA. This position is responsible for implementing ongoing tactics to engage new and returning members, supporting each in their health and wellness goals through innovative programs and services.
The Wellness and Membership Coordinator will be responsible for building relationships with the community and is to actively report on facility usage and membership numbers. This position will be required to attend the employers new hire orientations and talk about the opportunity to belong at the facility. This position will be part of the Black Hawk Countys YMCAs leadership team and will have responsibilities of such fitness classes, personal training, smart start appointments, chronic disease work, and member service. Improving the health and wellness of the community we serve and relationship building with members is a high priority, as is the impact it has on member retention. Participation in the Ys Healthier Communities Initiatives and ongoing community collaborations is key to this position. The ideal candidate must have the ability to lead a team of wellness professionals and personally connect members to the Y and each other. This individual should possess leadership skills necessary to successfully communicate and engage with co-workers, members, associates, volunteers, donors and the general public.
This is an opportunity to join an energetic, mission-oriented team committed to improving health and strengthening community through youth development, healthy living and social responsibility. The YMCA offers enrichment and networking opportunities through its association with the YMCA Heartland Alliance.
ESSENTIAL FUNCTIONS: 
<ul>
<li>Uphold the mission of the YMCA, and demonstrate behaviors that reflect a determined, nurturing, genuine, hopeful, and welcoming nature.</li>
<li>Serves as a role model and advocate of the YMCA Mission, Promise, Values and Voice.</li>
<li>Grow current membership base from current 1400 units, to over 1800 membership units</li>
<li>Implements health and wellness strategies that support the engagement and retention of existing members.</li>
<li>Attending new hire orientation offered by the company to actively recruit new members to the wellness facility.</li>
<li>Engages as a member service associate, creates member relationships, and delivers top customer care.</li>
<li>Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.</li>
<li>Recruits, trains, develops, schedules and directs staff and volunteers as needed. Reviews staff performance.</li>
<li>Responsible for teaching classes and developing small group and 1 on 1 personal training.</li>
<li>Develop member incentive programs and challenges, as well as educational opportunities to encourage usage and participation at the facility.</li>
<li>Develops and directs high quality wellness programs and services and member engagement which support branch and association mission, goals and strategies.</li>
<li>Develops, manages and monitors the facility operating budget and meets or exceeds budget targets.</li>
<li>Takes a role in the Annual Giving Campaign and ongoing volunteer and donor cultivation.</li>
<li>Participates in staff meetings and/or related meetings.</li>
</ul>
POSITION QUALIFICATIONS: 
We seek proven skills in the health and wellness field, fiscal management, program development, volunteer development and community partnerships. Candidate must be able to nurture a high-performing team of staff and volunteers focused on relationship-building and member involvement.
<ul>
<li>Bachelors Degree or commensurate work experience in health/wellness preferred</li>
<li>Major accredited fitness certification from reputable organization such as: ACSM, NSCA, or ACE</li>
<li>Must be willing and able to work a flexible schedule, particularly evening and weekend hours</li>
<li>Ability to develop and lead new member connection and education efforts such as orientations, group workouts, special events, etc.</li>
<li>Excellent problem solving, organizational and communication skills</li>
<li>Strong leadership and excellent customer service skills</li>
<li>Ability to set the standards for and model exceptional member service and build a culture of member involvement and engagement in all staff</li>
<li>A positive, can-do attitude and the ability to work creatively and independently or as part of a team</li>
<li>Sound judgment and decision making as well as problem solving and interpersonal skills to relate to people of all socio-economic levels and diverse backgrounds</li>
<li>Ability to provide facility tours, travel locally to meetings and stand for many hours at a time</li>
<li>Proven competencies in connecting with an economically, socially and culturally diverse membership</li>
<li>Proficiency in Microsoft Office</li>
<li>A strong, experienced background in group fitness classes with Trainer Level or Instructor Level certifications in multiple disciplines, with the ability to teach classes, train instructors, and this staff group.</li>
</ul>
YMCA COMPETENCIES (Team Leader): 
Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.
Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.
Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.
Community: Ensures a high level of service with a commitment to improving lives. Takes an active role creating a culture where our members set goals and we partner with them to achieve their goals.
Inclusion: Works effectively with people of different backgrounds, abilities, opinions and perceptions. Champions inclusion activities, strategies and initiatives.
BENEFITS: 
The Family YMCA of Black Hawk County maintains a strong commitment to training and professional development, and is recognized as a Top Non-Profit. An excellent benefits package is offered including Health with dental &amp; vision options and 8% Retirement contribution paid by the YMCA. As a YMCA team member you will receive a community-wide family membership upon completion of New Employee Orientation, and steep program discounts.

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