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Administrative Support Specialist (NBCCOC)
About The State University of New York :
The State University of New York is the largest comprehensive system of higher education in the United States, and more than 95 percent of all New Yorkers live within 30 miles of any one of SUNY's 64 colleges and universities. Across the system, SUNY has four academic health centers, five hospitals, four medical schools, two dental schools, a law school, the state's only college of optometry, and manages one US Department of Energy National Laboratory. In total, SUNY serves about 1.4 million students amongst its entire portfolio of credit- and non-credit-bearing courses and programs, continuing education, and community outreach programs. SUNY oversees nearly a quarter of academic research in New York. Research expenditures system-wide are nearly $1.1 billion in fiscal year 2022, including significant contributions from students and faculty. There are more than three million SUNY alumni worldwide, and one in three New Yorkers with a college degree is a SUNY alum. To learn more about how SUNY creates opportunities, visit <a href="https://www.suny.edu/" target="_blank">www.suny.edu</a>.
Job Description:
Position Summary:
Administrative supportive services are an integral part of the overall operation of the SUNY North Bronx Career Counseling &amp; Outreach Center's (NBCCOC) mission, goals, and objectives. The Administrative Support Specialist performs all crucial administrative support services which includes intake, screening, follow-up for applicants as well as reviewing/validating financial income documents and academic guideline requirements for program eligibility. They will be responsible for the timely data entry of student applications into the Banner system to reflect the Center's progress towards meeting annual target goals.
Responsibilities:
<ul>
<li>Responsible for Center administrative support: answering/screening phone calls and routing/assigning them to the appropriate staff member for follow up, correspondence, reporting, mailings, and document management.</li>
<li>Assist with student applicant data collection for NBCCOC program students and the Advanced Technology Training And Information Networking (ATTAIN) Lab participants.</li>
<li>Responsible for data entry into the Banner system: contact information, demographics, eligibility documentation, programs of interest, test scores, etc.</li>
<li>Assist with staff calendar appointments and scheduling student TABE Assessment Exam appointments.</li>
<li>Provide updates regarding all incoming calls from participants/perspective students, external partners during weekly staff meetings.</li>
<li>Assist with the preparation of promotional materials for Center onsite/virtual workshops and events for outreach and recruitment efforts.</li>
<li>Provide support to staff during Center open houses and orientation sessions as well as College Connections Initiative (CCI) activities and workshops.</li>
<li>Track and monitor leave requests for NBCCOC professional staff and faculty for Director approval.</li>
<li>Participate in all professional development trainings sponsored by UCAWD, ATTAIN, and other entities.</li>
<li>Maintain office and program supply inventory and perform routine evaluations of office equipment.</li>
<li>Assist with document management of marketing brochures, official forms, student/participant files and other documents.</li>
<li>Prepare all written reports/correspondences and update program forms used in the operation of the Center.</li>
<li>Assist in purchase requisitions for office supplies and items for Center events in coordination with UCAWD staff.</li>
<li>Perform other duties and tasks as assigned by the Director.</li>
</ul>
Requirements:
Required Qualifications:
<ul>
<li>Associates Degree in related field or equivalent combination of education and experience. </li>
<li>1-3 years of relevant experience in administrative support.</li>
<li>Experience working with multi-cultural/underserved population.</li>
<li>Demonstrated ability to build working relationships with internal staff and external community-based organizations.</li>
<li> Strong writing and verbal communication skills, organization, presentation, leadership, time management skills are necessary.</li>
<li> Proficiency in Microsoft Office Suite, virtual tools (Zoom, Teams, etc.)</li>
<li> Availability to work in-person 37.5 hours per week from Monday through Friday between the hours of 8 a.m. and 5 p.m.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Bilingual in English and Spanish a plus.</li>
<li>Experience with social media platforms (LinkedIn, Instagram, Facebook, etc.)</li>
<li>Experience working in an educational institution, community-based organization, or workforce development program.</li>
<li>Proficient in website management and content updates.</li>
</ul>
Additional Information:
<ul>
<li>Salary is dependent on a variety of factors, including but not limited to, experience, education, training, and certifications. The range for this position is $45,000-$54,000.</li>
<li>This position is SL-2 and is part of the United University Professions Union.</li>
<li>Excellent Benefit Package which includes: NYS health insurance, free dental and vision coverage, competitive retirement options, tuition assistance, parental leave at full pay, and generous vacation, sick, and holiday time. Generous amount of time off: 13 days of paid holidays per year; 15 days of vacation and 15 days of sick time accrued for the first year of employment. Then increases thereafter. Please see our <a href="https://www.suny.edu/media/suny/content-assets/documents/benefits/benefit-summaries/FTUUPbenefitsummary-Jan-2024.pdf" target="_blank">UUP benefits summary</a> for additional information.</li>
<li>This position will be based in North Bronx (North Bronx Career Counseling and Outreach Center - NBCCOC)</li>
<li>Applicants must be currently authorized to work in the United States on a full-time basis.</li>
</ul>
Application Instructions:
Interested candidates are invited to apply online at <a href="http://sunysystem.interviewexchange.com/jobofferdetails.jsp?JOBID=175165" target="_blank">http://sunysystem.interviewexchange.com/jobofferdetails.jsp?JOBID=175165</a>. Please submit a cover letter, resume and four professional references when applying. The review of applications will begin immediately and continue until the position is filled.
State University of New York System Administration is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, or retaliation.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Office of Employee Relations at (518) 474-6988 or via email at <a href="mailto:info@oer.ny.gov" target="_blank">info@oer.ny.gov</a>.

Administrative Support Specialist (NBCCOC)

The ideal candidate will reside within Long Island/Queens.       The Account Manager is responsible for maintaining and growing the Microbiology, Immunoassay, Molecular and Vision Suite customer base. This role will focus on creating new business opportunities through the placement of instruments, reagents and services leading to increased revenues for the company within a designated Region. The Account Manager is directly responsible for achieving the territory sales goals and maintaining existing customers within their assigned territory in order to sustainably achieve high performance in terms of customer satisfaction, revenue, and profitability. The Account Manager acts as the direct contact to the customer and is accountable as the point person for all communication both internally and externally.        Primary Duties:        Business Development and Execution:    
<ul>
<li>Create and execute business plan to achieve or exceed territory growth per company plan and drive new business revenue through selling new instruments and reagents:</li>
<li>Develop strategy and individual responsibilities to close sales of all high value targets.</li>
<li>Maintain existing customer business to minimize lost business.</li>
<li>Manage pipeline to ensure timing of closes matches Monthly Forecast &amp; Quarterly Business Plan.</li>
<li>Coordinate activity of other field sales personnel in context of business plan.</li>
<li>Monitor monthly sales as reported in Tableau for accuracy and adjust action plans to account for shortages towards goal achievement.</li>
<li>Deliver effective Sales Call Management, Opportunity Management, Pipeline Management and Forecast Accuracy</li>
</ul>
    Product and Technical Sales:    
<ul>
<li>Provide technical expertise/assistance in product line as required in sales process.</li>
<li>Support and/or deliver key sales presentations/demonstrations where required.</li>
<li>Communicate with customers on product line technical issues where required.</li>
<li>Work collaboratively in a matrix environment with Regional and US Product Specialists for all product franchises including Microbiology, Molecular, Immunoassay and Vision Suite.</li>
<li>Leverage timely and effective engagement of Product Specialists, Service, Marketing and other internal personnel to progress, advance and close Opportunities within Region.</li>
</ul>
    Relationship Management    
<ul>
<li>Develop relationships with key customers/opinion leaders within defined territory.</li>
<li>Identify and develop key opinion leaders/reference sites within defined region.</li>
<li>Establish relationships with these identified opinion leaders/reference accounts.</li>
<li>Leverage relationships to expand existing business within defined region.</li>
<li>Channel competitive information gathered in field to marketing and sales teams.</li>
<li>Implement and participate in pilot projects with new product launches.</li>
</ul>
    Administrative Responsibilities:    
<ul>
<li>Conduct quarterly business reviews with the Product Specialists and other supporting sales associates.</li>
<li>Submit expense reports on a weekly basis.</li>
<li>Maintain customer records in CRM on a daily basis for all accounts in their database.</li>
<li>Close all appointments with notes and update milestones on a daily basis.</li>
<li>Achieve minimum forecast accuracy for US dollars on a monthly basis performance expectations.</li>
<li>Perform other duties as assigned.</li>
<li>Perform all work in compliance with company policy and within the guidelines of bioMérieux Quality System.</li>
</ul>
    Training and Education:        
<ul>
<li>Required: </li>
<ul>
<li>Associates plus a minimum of 5 years of clinical diagnostic sales.</li>
</ul>
<li>Preferred:</li>
<ul>
<li>Bachelors preferred plus a minimum of 3 years of clinical diagnostic sales .     </li>
</ul>
</ul>
    Experience:        
<ul>
<li>Capital and Reagent sales experience within clinical laboratory preferred</li>
<li>Proven and documented track record in exceeding territory Capital and Reagent goals</li>
<li>Proven and documented track record of consistent top finishes within sales team</li>
</ul>
    Knowledge, Skills, and Abilities:         
<ul>
<li>Knowledge of clinical lab operations preferred, not required.</li>
<li>Work in a matrix environment with Account Managers, Region Sales Directors, Product Specialists and other bioMérieux colleagues. Collaborate and coordinate in order to close business system wide.</li>
<li>Ability to describe and explain highly detailed technical information to multiple buying influences including laboratorians, C-Suite, physicians, stewardship teams, IT, and other buyers</li>
<li>Proficient in operation of Microsoft Windows and Office Suite of products</li>
<li>Formal sales competency training courses preferred (i.e. Miller Heiman, Strategic Selling, BASE)</li>
<li>Excellent verbal and written communication skills. Ability to clearly communicate with key internal and external stakeholders.</li>
<li>Excellent presentation skills. Adept at using multi-media presentation tools.</li>
<li>Proficient in CRM Salesforce preferred</li>
<li>Excellent selling, organization, communication, and presentation skills required.</li>
<li>Team player attitude: ability to build consensus among team members/collaborate with other team members</li>
</ul>
    Approx. 70% domestic travel       #LI-SA1   #biojobs

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