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Salary Range $35.00 - $37.00
City Experiences is seeking a Marine Mechanic for our Alcatraz operation in San Francisco 
About You:
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
About the Opportunity:
Do you share Alcatraz Cruises' passion for providing amazing experiences? If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at City Experiences, why work when you can cruise? 
Executes routine maintenance and janitorial of both the vessels and facilities. Follows up on jobs and consults with Lead Engineer for directions and support, but is primarily self-sufficient. Able to solve most challenges without assistance or intervention and furthers own knowledge as needed to complete tasks. Records assignments in appropriate programs and places with accuracy.
Essential Duties &amp; Responsibilities:
<ul>
<li>Mastery of all duties &amp; responsibilities of the Apprentice Mechanic position.</li>
<li>Advanced working knowledge of all of our diesel engines.</li>
<li>Ability to diagnose and repair all primary vessel systems without assistance.</li>
<li>Basic repair and diagnosis of all pilothouse electronics.</li>
<li>Ability to replace all shop-serviceable engine components, as directed by engineers or management.</li>
<li>Proper diagnosis and repair of all pumps that can affect vessel or company operations.</li>
<li>Using laptops to record and diagnose vessel alarm &amp; trouble conditions to find and clear faults.</li>
<li>Ability to fabricate parts for, or make repairs to items considered vital, or a part of a life-saving system.</li>
<li>Basic knowledge of rigging parts and best practices. Ability to splice and repair dock systems as needed.</li>
<li>Substantial knowledge of and ability to repair and maintain all engineering systems, company-wide.</li>
<li>Intelligently prioritizes engineering shop duties &amp; responsibilities and ensures projects stay organized and focused.</li>
<li>Mentors fellow crewmembers and ensures Apprentice Mechanics are following safety protocols &amp; best practices.</li>
<li>Learn &amp; demonstrate basic understanding of hybrid vessel systems.</li>
<li>Basic electrical troubleshooting and repair. Working knowledge of 3-phace electricity and electrical distribution systems.</li>
<li>Takes direction from engineers &amp; management and ensures repairs are completed in a through &amp; safe manner.</li>
<li>Familiarity with all department engineering needs including Alcatraz Island, Pier 33, Yard Periods, Special Projects, etc.</li>
<li>Use of Laboratory Services for oil, coolant, fuel, and hydraulic fluid analysis.</li>
<li>Ensure completion of all logs and tasks in a reliable and accurate manner.</li>
<li>Learns new skills and information as needed to problem solve. Seeks guidance or assistance when necessary.</li>
<li>Organizes workload in a reliable &amp; effective manner.</li>
<li>Maintains tools &amp; workspace in a clean and operational state.</li>
<li>Thorough verbal &amp; electronic documentation of deficiencies and repairs.</li>
<li>Basic understanding of pipefitting, plumbing and fluid flow control.</li>
<li>Ensures all engineering systems stay on or ahead of best practices maintenance schedules.</li>
<li>Additional job duties as assigned.</li>
</ul>
Requirements &amp; Qualifications:
<ul>
<li>1 Year of Industry Experience or successful completion of Apprentice Mechanic Program.</li>
<li>Functional understanding of electricity and the relevant safe industry practices for working around it.</li>
<li>HAZWOPER certificate (40 hours)</li>
<li>Forklift Certification</li>
<li>CPR &amp; First Aid Certification</li>
</ul>
About Us:
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences' mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
Our Mission: We create amazing experiences.
Our Values: Respect, Environment, afety #1, rofessionalism, Exceed, Communication and Teamwork.
Our Operating Principles: CITY EXPERIENCES 12
<li>Foster diversity and inclusion.</li>
<li>Practice conservation and environmental responsibility.</li>
<li>Cultivate a safe and secure workplace.</li>
<li>Be on time. Come prepared.</li>
<li>Make data-driven, fact-based decisions.</li>
<li>Be decisive with 80:100 solutions (80% right, 100% implementable)</li>
<li>Expect to win - but compete as an underdog.</li>
<li>Embrace innovation and reinvention.</li>
<li>Listen and be responsive.</li>
<li>Strive for efficiency and transparency without politics.</li>
<li>Win as a team. Play your role.</li>
<li>Work hard, have fun, celebrate success.</li>
EQUAL OPPORTUNITY EMPLOYER:
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company is committed to providing equal opportunity in all employment practices, including, but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, sexual orientation, religion, handicap or disability, pregnancy, service member status, citizenship status, or any other category protected by federal, state, or local law.
Additionally, we encourage all qualified applicants, including those with past arrest or conviction records, to apply. The Company participates in the E-Verify program in certain locations.

Marine Mechanic - Alcatraz City Cruises

Did you just finish your master's degree? Are you just starting your career as a mental health counselor or social worker? If so, we have an exciting opportunity for you get excellent training, valuable experience, increase your clinical skills, and receive free licensure supervision!
Marion County Adult Behavioral Health hiring four mental health therapists for their expanding Assertive Community Treatment (ACT) team. In this position, you would provide mental health therapy to individuals diagnosed with serious and persistent mental illnesses (SPMI). You would get to work closely with other providers on the adult outpatient team, including other therapists, skills trainers, case managers, peer support specialists, prescribers, and supported employment and education specialists. An ideal candidate would have great communication skills, be flexible, enjoy a challenge, and have creative problem-solving skills.
An ideal candidate would appreciate diversity in their workday, enjoy being out and about in the community, believe that recovery is possible, and love working closely with a team! We offer great benefits, superb training, and provide LPC and LCSW licensure supervision.
We offer the following recruitment bonus, prorated based on FTE:
<ul>
<li>$2,000 bonus for employees new to Marion County starting on January 1, 2024, through June 30, 2025. Bonus will be included in employee's first paycheck.</li>
</ul>
For those relocating from outside of Oregon, we provide the following relocation package:
<ul>
<li>Up to $3,000 reimbursement of moving expenses</li>
<li>Relocation bonus in the amount of $3,000 (prorated based on FTE) as a one-time payment upon proof of Oregon residency. </li>
</ul>
GENERAL STATEMENT OF DUTIES 
Provide assessments and treatment of individuals and families, including groups; provide crisis assessment and intervention services and related duties as required. The primary responsibility of this class is to provide assessment and treatment services, crisis intervention, and treatment services, including intensive services, to individuals and their families with complex needs and diagnoses or to develop and implement specific services in the community.
SUPERVISION RECEIVED 
Work under a supervisor who assigns work establishes goals, and reviews the results for overall effectiveness.
SUPERVISION EXERCISED
Primary supervision of employees is not a responsibility of this classification; however, positions may act as lead workers as defined in the Marion County Personnel Rules.
Typical Duties - Duties include, but are not limited to the following
Provide behavioral health services to individuals with serious and persistent mental health conditions and co-occurring substance use disorders who are enrolled in Assertive Community Treatment (ACT), with the majority of services provided in the community (i.e., individual's homes, hospitals, jails, licensed care, shelters, etc). Services include: 
<ul>
<li>Provide intake and annual comprehensive mental health assessments, including assessing mental health and/or behavioral symptoms using a variety of standard assessment tools, individual functional skills, determining treatment needs, developing individualized treatment plans, directing provision of treatment services, and complete other related required paperwork per Office of Mental Health and Addiction Services Oregon Administrative Rules.</li>
<li>Provide individual and group therapy services to individuals using a variety of evidence-based practices as clinically indicated, which may include Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Collaborative Assessment and Management of Suicidality (CAMS), Collaborative Problem-Solving (CPI), and Motivational Interviewing. </li>
<li>Provide case management to include determining individual service needs, eligibility, and appropriateness of services; making referrals and coordinating with other agencies to obtain services and resources for individuals; and advocacy and brokerage on behalf of client to access community resources, benefits, and entitlements. </li>
<li>Provide crisis assessment and specific intervention services, which may include development of safety/crisis plans and suicide and self-harm risk assessments with supervisor oversight. </li>
<li>Provide consultation to family members and other responsible parties involved in individuals' care and well-being. </li>
<li>Work on development of individuals' natural supports.</li>
<li>May provide skills training focused on daily living and community integration. </li>
<li>Employee must be able to drive county vehicles. </li>
<li>Participate in after-hours on call rotation to provide coverage to support to individuals in crisis and to provide consultation and coordination with other agencies and providers.</li>
<li>Maintain accurate and timely clinical documentation in accordance with Federal, State, County, and treatment program requirements under the direction of the clinical supervisor. Meet performance expectations for time and billing standards.</li>
<li>Participate fully as a member of the Marion County Assertive Community Treatment (ACT) team as a supportive, reliable, positive, collaborative, and professional team member during the development of individual treatment planning, daily clinical team meetings, and client crisis intervention. Work with a team of clinicians and supervisor for clinical supervision, treatment planning, staff and departmental meetings, and trainings.</li>
<li>Other job duties as assigned by your supervisor. </li>
</ul>
Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training.
Requirements for the Position
EXPERIENCE AND TRAINING
<li>Master's degree in psychology, social work, recreational therapy, music therapy, art therapy or a behavioral science field; OR</li>
<li>Bachelor's degree in nursing, or occupational therapy and licensed by the State of Oregon; AND</li>
<li>One year of postgraduate degree experience in the behavioral health field.</li>
Preference
<ul>
<li>Preference points will be awarded to candidates who are LCSW, CSWA or eligible for LCSW. Qualified candidates will be eligible for licensure supervision if hired.</li>
</ul>
SPECIAL REQUIREMENTS
<ul>
<li>Must be either 1) licensed by the Oregon Board of Licensed Professional Counselors, 2) licensed by the Oregon Board of Licensed Social Workers or 3) credentialed or registered through the Mental Health and Addiction Counseling Board of Oregon (MHACBO) as a Qualified Mental Health Professional (QMHP) within the first 30 days of employment. </li>
<li>Salem Hospital Credentialing: Must possess, or obtain within 6 months of hire, Salem Hospital Privileges.</li>
<li>The finalist for this position will be required to pass a criminal history background check, including finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position.</li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: <a href="http://apps.co.marion.or.us/APAP/" target="_blank">http://apps.co.marion.or.us/APAP/</a>.</li>
<li>The finalist for this position will be required to pass a criminal history background check, including finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position. </li>
<li>This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at: <a href="http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518" target="_blank">http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518</a>.</li>
<li>This assignment is represented by a union.</li>
<li>This is a full-time position, which is eligible for overtime.</li>
<li>Typical Work Schedule: Monday - Friday 8:00a.m. - 5:00 p.m., with flexibility depending upon the needs of the department and program.</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES Working knowledge of community mental health concepts and/or chemical dependency case management and treatment services; individual assessment, treatment planning and treatment protocols; mental health disorders and diagnostic classifications.
Ability to establish positive working relationships with other employees, individuals and their families, other agencies, and the public; prepare concise and complete clinical documentation related to individual treatment and progress in services in a timely and professional manner; work within a team and collaborate with team members; knowledge of and ability to act professionally with regard to a code of ethics and confidentiality.
PHYSICAL REQUIREMENTS Operates a motor vehicle; sees using depth perception; sits; stands; moves about the work area; climbs 1 floor of stairs; operates a keyboard; lifts up to 15 lbs.; pushes, pulls, carries items and moves carts weighing up to 15 lbs.; speaks with a clear and audible voice; reads a 12 pt. font; hears a whispered speech level; may work in areas exposed to dust, second hand smoke (outreach), noise, vibration or chemicals; may work in areas that are wet. 
Additional Information and/or Attachments
ACT is a multi-disciplinary treatment team that provides intensive, highly integrated, and community-based treatment services to individuals with serious mental illnesses and co-occurring disorders. Services are designed to be provided in the most integrated setting possible to maximize independence, community integration, and recovery. The ACT team takes treatment services to individuals wherever they might be their homes, shelters, sidewalks, etc. To learn more about ACT, you can visit this website: OCEACT | Oregon Center of Excellence for Assertive Community Treatment
Here's what some the ACT team members had to say: "Being on the ACT team is unlike anything else I've ever done. We meet people in some of the lowest points of their lives and empower them to build back a fulfilling existence. The work is rarely easy, but our team is incredible. I love how the ACT model has us all work closely together and focus our various skills for the benefit of an often-ignored population." - Matt
"It is meaningful to me to be a part of the team that creates continuity and to increase positive outcomes with members of the community with more obstacles than resources. They KNOW ACT will be there for them, no matter what, no matter when." - Sarah
"I enjoy working for the Marion County ACT Team because I enjoy supporting people with my lived experience and I enjoy supporting people to discover recovery and to realize their potential." - Jason
"It is never boring, there is plenty of variety and you must be content with small victories. You do develop a close bond with individuals, the caseload is small and practical tasks that set people up for wellness and finding hope." - Marlene
We offer the following retention bonus, prorated based on FTE:
<ul>
<li>$3,000 bonus after six months of continuous employment</li>
<li>$3,000 bonus after twelve months of continuous employment</li>
</ul>
We offer tuition assistance for employees interested in professional development towards a profession in behavioral health.
<ul>
<li>Up to $20,000 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County Administrative policies regarding tuition payments. The policy can be found at: Marion County Tuition Payment Policy 303</li>
</ul>
Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits. 
Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, click here. For a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA.
Salary and benefits are subject to union contract negotiations and may change as a result.

Mental Health Therapist 2 - Assertive Community Treatment - Relocation Offered

About the Opportunity:∙ Job Title: Estimator∙ Pay: $24/Hour∙ Location: Minneapolis, MN∙ Schedule: 1st Shift, Mon-Fri 7AM-3:30PM with required O/T. Some weekends may be required. Daily functions: 
<ol type="disc">
<li>Compute cost and time factors and prepare quotes in response to customer and RFQ’s utilizing our company's quoting software.  </li>
<li>Identify potential vendors or subcontractors as needed and determine cost effectiveness.  </li>
<li>Review data to determine material and labor requirements.</li>
<li>Consult with customers, vendors, potential customers, and other individuals to discuss and formulate estimates and/or resolve issues.</li>
<li>Responsible for maintaining effective relationships with customers while maintaining sales volumes and margins.                </li>
<li>Review purchase orders, blueprints, and quality requirements and re-price existing jobs.</li>
<li>Ability to follow a variety of work instructions.</li>
<li>All other tasks assigned.</li>
</ol>
Desired qualifications:
<ol>
<li>High school diploma or GED preferred.</li>
<li>Previous estimating experience in MFG environment.</li>
<li>Previous experience in the metal stamping industry a plus.</li>
<li>Ability to read blueprints a plus.</li>
<li>Excellent customer service skills via phone, email, and in-person.</li>
<li>Shop math skills using decimals, fractions, and metric conversion.</li>
<li>Good computer skills.</li>
<li>Demonstrated orientation to quality and attention to detail.</li>
</ol>
Physical requirements:
<ol>
<li>Sitting at a desk job.</li>
</ol>
What you might find meaningful and fulfilling about this role:You get to build relationships and provide value for customers as a vital member of the team.   Company Perks:
<ol>
<li>Monday- Friday</li>
<li>Yearly raises </li>
<li>Strong benefits package</li>
</ol>
Please be informed:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls and reach with hands and arms. The employee is frequently required to stand, talk, and listen. The employee must be able to use a computer, phone, and standard office equipment daily.  Are you the kind of individual who embodies these qualities?∙ Dependability: In the world of light industrial jobs, being counted on is essential. You're the one who shows up on time and gets the job done right every time. Your consistency and trustworthiness are what set you apart.∙ Work Ethic: You believe in doing things well, no shortcuts. You're the person who puts in the effort, takes the initiative, and brings a can-do attitude to everything you tackle.∙ Positive Vibes: Even when things get tough, your positivity shines through. Your optimism not only lifts your spirits but also brightens up the whole work environment. You're the one that others look up to during challenges.∙ Team Spirit: You know the power of working together. Your ability to collaborate, communicate effectively, and contribute to the team's success makes you an invaluable asset. These character traits, combined with relevant technical skills and expertise, make for an ideal employee that any organization would be glad to have on board. Now picture this: You, with these qualities coursing through your every step, step into the heart of Award Staffing. Here, your qualities aren't just noticed; they're celebrated with an intensity that booms. We're not merely extending a job; we're laying the path for you to become part of a team that doesn't just see your potential but fuels it, nurturing your growth like sunlight nurturing a budding seed. Imagine working in an environment where your reliability, strong work ethic, positivity, and team spirit are not just appreciated but actively encouraged. At Award Staffing, we're all about making your work experience meaningful and rewarding. If you're ready to embark on a journey that aligns with your values and offers opportunities for growth, join us as a Estimator. Your qualities are what we're looking for, and we can't wait to welcome you to the Award Staffing family. Apply now, and let's create a brighter future together. Discover Award Staffing: As a renowned local staffing agency, Award Staffing is recognized for its exceptional talent and transformative impact on workplaces. Recently honored as a top 3 workplaces in Minnesota by the prestigious Star Tribune, we have set the gold standard for success and collaboration. In a nutshell, our mission is to "connect people through meaningful work." We firmly believe that work should go beyond being a mere means to an end. It should inspire, fulfill, and empower you - this is our commitment driving force. By Partnering with companies of all sizes across diverse industries, we're dedicated to finding you a job that perfectly aligns with your skills and experience. Our knowledgeable team is here to provide exceptional customer service, understand your goals and guide you through the job search journey. Join us on the journey of purposeful work. Apply with Award Staffing today, and let's pave the way to your dream job in the vibrant Twin Cities area. AAP/EEO StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Award Staffing Inc. is a Drug-Free Workplace/EEO Employer.

Estimator in Minneapolis, MN | $24/Hour

<h3>Job Description</h3>
Job Description: We are looking for a skilled and knowledgeable IT Consultant to join our team. This position involves advising our clients on the best use of information technology to meet their business objectives, improve performance, and increase efficiency. The IT Consultant will analyze and diagnose the client's IT infrastructure, understand their technical and business needs, and design and implement a technology solution that aligns with their business strategy.
Key Responsibilities:
<ul>
<li>Technology Assessment: Conduct comprehensive assessments of the client's existing IT infrastructure and operations. Identify areas for improvement and recommend solutions to enhance system reliability, efficiency, and security.</li>
<li>Solution Design and Implementation: Design IT systems and networks ensuring the right architecture and functionality. Lead the implementation of technology solutions from proposal to deployment, ensuring they meet business requirements and are delivered on time and within budget.</li>
<li>Project Management: Manage projects, set timelines, and coordinate with cross-functional teams to ensure deliverables align with client expectations and standards. Oversee the installation of new systems and the resolution of system deployment issues.</li>
<li>Client Training and Support: Provide training and user support during and after the implementation of systems. Develop user manuals and training materials to assist clients with ongoing use and maintenance.</li>
<li>Security Consulting: Advise on cybersecurity measures, perform security audits, and help develop policies to ensure data integrity and security.</li>
<li>Troubleshooting and Optimization: Offer ongoing support, including troubleshooting and maintenance, to ensure systems operate efficiently. Regularly review and optimize IT systems and processes.</li>
<li>Business Development: Assist with business development activities, including creating proposals for new clients, networking, and building relationships with potential customers and vendors.</li>
</ul>
Qualifications:
<ul>
<li>Educational Background: Bachelor's degree in Information Technology, Computer Science, or related field. Advanced degrees or certifications such as Cisco Certified Network Associate (CCNA), Certified Information Systems Security Professional (CISSP), or Microsoft Certified Systems Engineer (MCSE) are advantageous.</li>
<li>Experience: 3-5 years of professional experience in IT consulting, system administration, or a related field. Experience with cloud services, network security, and enterprise software is preferred.</li>
<li>Technical Skills: Strong technical proficiency in IT infrastructure, database systems, cloud computing, and network security. Familiarity with programming languages such as SQL, Java, or Python is beneficial.</li>
<li>Problem-Solving Skills: Excellent analytical and problem-solving abilities. Ability to diagnose and resolve complex IT issues effectively.</li>
<li>Communication Skills: Strong communication and interpersonal skills, capable of working effectively with clients, vendors, and team members. Ability to explain complex information in simple terms.</li>
<li>Project Management Skills: Proven project management skills with the ability to manage multiple projects simultaneously under tight deadlines.</li>
</ul>
Compensation:
<ul>
<li>Salary: Competitive, typically ranging from $80,000 to $120,000 per year, based on experience and qualifications.</li>
<li>Bonus: Eligibility for performance-based bonuses.</li>
<li>Benefits: Comprehensive benefits package including health insurance, retirement plans, paid time off, and opportunities for professional development.</li>
</ul>

IT Consultant

<h3>Job Description</h3>
Job Description
2W Technologies, INC is a fast-paced, high-growth, full-service technology consulting firm with clients across the United States and around the world. 2W specializes in helping our clients (mostly manufacturers) get maximum value from their technology investments. We specialize in Epicor ERP, network architecture, managed cloud services, business analytics and cyber defense.
Our growth has created the need to add an IT Consultant to our Managed Service Provider (MSP) team. This is an in-office position in a team-focused environment, based in our Corporate HQ in Pewaukee, WI. 
You’ll work with very cool, cutting-edge technology including Azure cloud and M365 infrastructure applications. We encourage all our technical teammates to hold relevant Microsoft certifications. We provide time to study, pay for testing and give award certification bonuses. There is plenty of room for upward mobility. 
JOB ROLE:
The ideal candidate should have strong technical skills, excellent communication and customer service skills, and experience working with a variety of clients in a fast-paced environment. This role requires the ability to work independently, manage multiple priorities, and provide exceptional technical support to our clients.
Key Responsibilities:
<ul>
<li>Provide technical support to clients, including troubleshooting and resolving hardware, software, and network issues.</li>
<li>Perform system upgrades and migrations, including server upgrades, email migrations, and cloud migrations.</li>
<li>Manage and monitor client networks, including servers, switches, routers, and firewalls.</li>
<li>Respond to and resolve service tickets in a timely and professional manner.</li>
<li>Escalate complex issues to Level 3 technicians or vendor support as necessary.</li>
<li>Manage and maintain client backups, disaster recovery plans, and antivirus solutions.</li>
<li>Collaborate with Level 1 technicians and other team members to identify and resolve issues.</li>
<li>Communicate with clients regularly to provide updates and ensure client satisfaction.</li>
</ul>
Requirements:
<ul>
<li>At least 3-5 years of experience in a technical support role, preferably in a managed services environment.</li>
<li>Strong knowledge of Windows operating systems, networking, hardware, and software.</li>
<li>Familiarity with network technologies such as TCP/IP, DNS, DHCP, and VPN.</li>
<li>Experience with virtualization technologies such as VMware or Hyper-V.</li>
<li>Experience with cloud services such as Microsoft 365 and Azure.</li>
<li>Strong customer service and communication skills, both written and verbal.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Familiarity with Epicor or other ERP applications is a plus. </li>
<li>Relevant IT certifications would be great.</li>
<li>Experience with ConnectWise or other MSP tools is a plus.</li>
</ul>
Is this you? Click the link and apply today.

<h3>Job Description</h3>
Position: Consultant, IT ArchitectureLocation: Austin, TX - hybrid position required onsite 3 days a weekDuration: 12 Months Job Type: Contract Work Type: Hybrid Job Overview: An all-rounder infrastructure operation engineer with SRE mentality, able to isolate the trigger of global infrastructure risks and outages and drive for restoration which require rapid communication and collaborations with multiple product teams, such as, but not limited to; network, server, storage and load balancer. Analytical skills to translate the input from observability such as tools and telemetry to understand the state and risk within the complex infrastructure.Seeking for candidates passionate for extensive operation works and comfortable to do a rapid inter-team communication, and under pressure. You would need to comply to the SLA (service level agreement) standards and communicate to customer (e.g: business user, application team) on the work progress. This job is a great opportunity to develop your end-to-end service reliability and improvement awareness as you would be involved in analysis/troubleshooting, restoration, root cause analysis and preventative fix.What you'll do:
<ul>
<li>As a consultant, you will be the leader of a very strategic team for client's Infrastructure reliability and assurance. You would need to work/lead well within the team, and collaborate effectively with other cross functional teams.</li>
</ul>
You will:
<ul>
<li>Be required to observe to the telemetry system and pointed out risk and faults in the environment</li>
<li>Respond to incident bridge request and get involve in 24*7 on-call rotation</li>
<li>Resolve, or drive the direction of the infrastructure remediation (with product team, i.e : network, server, storage) and provide update to stakeholders</li>
<li>Integrates trends, data and information into plans and recommendations</li>
<li>Develops impactful actions based on interpretation and analysis that improve infrastructure reliability and contribute to business applications' performance</li>
<li>Taking part in root cause analysis to achieve quality investigation and fix</li>
</ul>
Requirements:
<ul>
<li>At least 10 years of experience IT infrastructure operational support</li>
<li>Exceptional written and verbal communications skills, with proven experience interacting with wide range of personalities and styles, to establish effective relationships at all levels of the organization</li>
<li>Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change. Must have a passion for learning and demonstrable intellectual curiosity</li>
<li>Able to translate observability and convert it into technical case based on risk and fault it represents</li>
<li>Able to handle/organize inter-platform/products collaborative works</li>
<li>Moderate knowledge of multi-platform of infrastructures - such as, but not limited to network routers, switches, load balancers, software-define networks, storage and servers</li>
<li>High sense of leadership and ownership</li>
</ul>
Desired Requirements:
<ul>
<li>Bachelor's degree in Computer Science / IT or equivalent</li>
<li>Experience supporting Major Incident calls with a lot of urgency</li>
<li>Familiarity with tools and telemetries ; Zabbix, Grafana and Moogsoft</li>
<li>Experience working in high scale enterprise infrastructure size/multinational</li>
<li>Experience as infrastructure all rounder</li>
<li>Experience with SI (service improvement) works, inclusive of RCA and problem tasks</li>
<li>Certified in network, storage, servers and virtualizations area</li>
<li>Experience in leading a technical team</li>
</ul>

Consultant, IT Architecture

<h3>Job Description</h3>
OBJECTIVE:
Deliver the best solution to our customers by accurately assessing their needs and presenting the most effective technology direction.

CORE RESPONSIBILITIES include, but are not limited to the following: 
<ul>
<li>Designs: Design systems that best fit the customers' needs independent of price. Be able to communicate the features, benefits, and business value of your solution. </li>
<li>Quotes: Provides quotes for services that are accurate, timely, and with appropriate detail to effectively present our solution to the customer.</li>
<li>Sales Support: Assess customer needs and recommend solutions. Recommendations may include all of the following customer deliverables: Technology assessments, needs analysis, technology roadmaps, best practice documents, etc.</li>
<li>Presentations: Effectively and professionally demonstrate solutions and recommendations. </li>
<li>Field Support: Support customer networks locally and remotely, Advanced Wireless and Wired network troubleshooting.</li>
<li>Job Files: Produce detailed and accurate project documentation that permits the Operations team to successfully implement the project. </li>
<li>Training: Maintain knowledge of your industry/technology. Achieve and maintain required industry certifications in accordance with CEC policy.</li>
<li>Other duties as assigned. SUPERVISORY RESPONSIBILITIES</li>
</ul>
None

MINIMUM QUALIFICATIONS:
<ul>
<li>Understanding of diverse infrastructure components and the ability to troubleshoot in those environments. </li>
<li>Hands on experience with LAN/WAN/Wireless LAN, including configuration, troubleshooting and documentation.</li>
<li>Experience with Server infrastructure.</li>
<li>Understanding of computer technology processes and methodology</li>
<li>Must have a valid driver's license.</li>
</ul>

PERSONAL ATTRIBUTES:
<ul>
<li>Strong interpersonal skills, ability to communicate and lead well at all levels of the organization and with staff at remote locations essential. </li>
<li>Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses. </li>
<li>Excellent Presentation Skills, large and small groups</li>
<li>High level of integrity and dependability with a strong sense of urgency and results-orientation.</li>
</ul>

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS: 

<ul>
<li>Ability to define problems collects data, establish facts and draw valid conclusions. </li>
<li>The duties of this job require the employee to effectively talk and hear English language communications. </li>
<li>The employee is required to stand, walk, climb, sit and use hands and fingers. </li>
<li>Some light lifting of objects is required. </li>
<li>Reaching, grasping and carrying activities also required. </li>
<li>Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus. </li>
<li>Above average intellectual ability and excellent judgment are needed to deal effectively with a wide range of problem solving and trouble shooting activities. </li>
<li>This job is primarily located in a private office. </li>
<li>The noise level in the work environment is usually moderate. </li>
<li>Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.</li>
</ul>

"Essential duties and responsibilities" describe those functions considered to be essential to the performance of the job. All requirements may be modified to reasonably accommodate individuals with disabilities.

Communications Engineering Company is an Equal Opportunity/Affirmative Action Employer. We are committed to achieving and maintaining a diverse workforce. Qualified females, minorities, veterans and disabled individuals are encouraged to apply.

IT Infrastructure Consultant

<h3>Job Description</h3>
About Rockwood
Rockwood Company, LLC is a rapidly growing woman-owned small business change management consulting firm that delivers unrivaled value in the DC Metropolitan Area. Our IT Consultants are solution innovators who specialize in devising and implementing bold, yet practical solutions to complex problems. We work side-by-side with our clients to take on the most critical challenges our nation faces. Our goal is to enable a more innovative, collaborative, and effective government capable of successfully executing today's mission and anticipating tomorrow's evolving challenges and opportunities. 
We bring human-centered design approaches to ensure our clients adopt and institutionalize sustainable change. Our core service offerings include strategy development and implementation, stakeholder alignment, customer experience, workforce readiness, strategic communications, and program management. 
Rockwood provides a team-oriented learning environment that pushes our consultants to grow. Our team members own their own success and partner with leadership to achieve their professional development goals. 
About the Position The IT Consultant will participate and manage a variety of IT initiatives that help clients achieve their missions while teaching them sustainable ways to effectively achieve outcomes. Specific responsibilities may include: 
<ul>
<li>IT strategy development, planning and implementation focused on enterprise goals, objectives and task</li>
<li>Development of a technology roadmap that aligns IT strategic initiatives with the agency business needs</li>
<li>Identifies cohesive metrics and monitoring components</li>
<li>Supports IT related Committees and Working Groups from opportunity definition, planning, agency engagement and execution</li>
<li>Collaborates with diversified stakeholders to develop business capability maps, process maps, value stream maps to meet organizational needs</li>
<li>Prepares reports, streamlines business processes, and documents project plans and processes</li>
<li>Monitors and explores industry and technology trends, emerging technologies, and innovative solutions to assess applicability and viability for state agencies</li>
<li>Captures the current state of the client mission and recommend best practice alternatives for a future state</li>
<li>Help define, create, test, and execute operations procedures</li>
<li>Design, develop, and/or present client deliverables, applying basic consulting principles and frameworks (may include creating the deliverable structure and approach, writing, editing, formatting, and enhancing with graphical or technical software)</li>
<li>Build trusting relationships with clients while helping them dissect and solve problems</li>
<li>Preference for familiarity with ServiceNow</li>
</ul>
What You Must Have to Be a IT Consultant
<ul>
<li>Active security clearance (DoD or equivalent ideally, must be at least Secret level)</li>
<li>5+ years of relevant work experience</li>
<li>Bachelor's degree</li>
<li>Experience in information systems analysis, design &amp; operations</li>
<li>Experience working with multiple IT solutions</li>
<li>Innate ability to proactively and creatively problem-solve</li>
<li>Ability to support IT related consulting efforts within the federal government space</li>
<li>Strategic thinking who can work in fast paced and changing environment</li>
<li>Active listening and critical thinking skills to make connections and extract key takeaways from a discussion</li>
<li>Strong verbal and written communications skills to organize information into well-written clear messages and compelling documents</li>
<li>Ability to collaboratively brainstorm and work with clients and Rockwood team while also having the ability to work independently from a home office, client site, and Rockwood office as required</li>
<li>Willingness to commute to client location in and around the DC Metro area; occasional travel outside of the DC area, i.e. Quantico, VA</li>
</ul>
Our Unique Benefits
<ul>
<li>Competitive medical, dental, and vision insurance plans</li>
<li>Employer paid short-term, long-term disability, and life insurance</li>
<li>Rockwood will match eligible 401(k) plan members' contributions in an amount equal to 100% of your employee contributions, not to exceed 4%</li>
<li>Generous paid vacation</li>
<li>Eight federal paid holidays</li>
<li>Continuous education budget</li>
<li>Spot cash bonuses and additional vacation days throughout the year to consultants who go above and beyond their job and bring exceptional value to the company, the team, and clients</li>
<li>Tuition reimbursement</li>
<li>Choice of cell phone, hotspot, or internet reimbursement</li>
<li>Wellness stipend (for gym membership and other wellness related activities)</li>
<li>All company gatherings and events</li>
<li>Participation in a wellness program to earn money that Rockwood will donate to charity of your choice</li>
<li>Laptop, office supplies, and other equipment to maximize effectiveness when working from a home office (when necessary)</li>
<li>Paid maternity and parental leave
Rockwood Company values creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. If you have a disability and would like to request an accommodation in order to apply for a position with Rockwood, please e-mail <a href="mailto:careers@rockwoodcompany.com" target="_blank">careers@rockwoodcompany.com</a>
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</li>
</ul>

<h3>Job Description</h3>
Job Overview
We are considering hiring a professional IT Coordinator who will be maintaining our IT systems and networks. You will be performing both administrative and technical tasks to ensure efficiency and functionality of telecom and computer systems.
You should have expertise in hardware, software and networks. In addition to this, you must have a problem-solving attitude with great attention to details. Just as teamwork and end user support are the most crucial aspects of this particular job role, people skills and outstanding communication skills is what we are looking for in our candidates.
We plan on hiring a proficient IT consultant who could help people develop, use and incorporate IT systems. You will take the hassle out of resolving technical issues and provide the required 
 training to users to maximize the value of IT in business.
Communication is everything for a consultant, hence, we expect you to amaze us with your presentation skills and professionalism. If you think you have this capability, we would certainly like to see you on board!
Responsibilities
<ul>
<li>Understand business objectives and customer requirements</li>
<li>Provide strategic advice on how using technology can help achieve business goals</li>
<li>Manage IT initiatives and collaborate with in-house technical support</li>
<li>Design networks and IT systems ensuring an accurate architecture and functionality</li>
<li>Train users in new, as well as, existing IT systems</li>
<li>Support latest technology and its implementation</li>
<li>Provide assistance with technical issues</li>
<li>Generate weekly, monthly and quarterly reports of ongoing projects</li>
<li>Provide suggestions and revise existing systems</li>
</ul>
Requirements
<ul>
<li>BA/BSc or MBA/MSc in IT, Computer Science or related fields</li>
<li>Proven work experience as an IT Consultant</li>
<li>Strong interpersonal and customer service skills</li>
<li>An analytical mindset with problem-solving skills</li>
<li>Team player with outstanding presentation and communication skills</li>
<li>Ability to troubleshoot software, hardware, and network issues</li>
<li>Extensive know-how of project management</li>
<li>Professional certifications will prove to be an asset</li>
</ul>

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