<h3>Job Description</h3>
Job Description
A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
 What will I be doing? &nbsp;
As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
<ul>
<li>Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability</li>
<li>Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner</li>
<li>Support and assist team members in handling guest inquiries and requests and in resolving guest complaints</li>
<li>Schedule, assign daily work, lead pre-shift meetings, inform and train team members</li>
<li>Monitor, observe and assist in evaluating team member performance</li>
<li>Monitor lobby traffic and adjust staffing accordingly</li>
</ul>
Qualifications - Internal
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
<ul>
<li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul>
In addition, we look for the demonstration of the following key attributes:
<ul>
<li>Quality</li>
<li>Productivity</li>
<li>Dependability</li>
<li>Customer Focus</li>
<li>Adaptability</li>
</ul>
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hotel Front Office Supervisor - DoubleTree by Hilton Boston Bayside

<h3>Job Description</h3>
Job Description
Job Summary
The Maintenance Engineer is responsible for assisting with the operation, maintenance, service and repair of equipment as assigned. He/she is also responsible for participating in the preventative maintenance program, handling guest requests and other work orders as assigned. He/she is also responsible for performing the job in a safe and efficient manner and performing trade jobs, such as carpentry, painting, plumbing, etc. May require driving shuttle van when needed (property specific)
 
Education &amp; Experience
<ul>
<li>Experience in a hotel or a related field preferred.</li>
<li>High School diploma or equivalent required.</li>
<li>Licensed in a trade preferred (plumbing, electrical, HVAC, carpentry, etc.).</li>
<li>Must have a valid driver's license for the applicable state.</li>
<li>Must have an acceptable MVR (Motor Vehicle Driving Record) property specific</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high-pressure situations.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li>Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.</li>
<li>Must be effective at listening to, understanding and clarifying the issues raised by co-workers and guests.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
<li>Must be able to work unsupervised.</li>
</ul>
Job Duties &amp; Functions
<ul>
<li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li>
<li>Maintain regular attendance in compliance with Avantic Lodging Enterprises standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).</li>
<li>Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Follow all hotel and departmental procedures and policies.</li>
<li>Report emergencies and unusual situations immediately.</li>
<li>Handle guest room maintenance requests in a timely fashion.</li>
<li>Demonstrate an attitude of cooperation and helpfulness at all times.</li>
<li>Assist with the operation, maintenance and repair of equipment.</li>
<li>Employees must, at all times, be friendly, courteous, and helpful to guests, employees and managers.</li>
<li>Change out light bulbs; perform preventative maintenance for guest rooms to include: vinyl repair, touch up paint, minor furniture repair, tub caulking, tile repairs, etc.</li>
<li>Perform preventative maintenance for ice machines, refrigerators, kitchen equipment, laundry equipment, HVAC, guestrooms, meeting rooms, the swimming pool and hot tub.</li>
<li>Perform plumbing repair, laundry equipment repair, preventative maintenance on all exhaust fans and supply; monitor energy conservation; repair vacuum cleaners and any other small equipment upon request.</li>
<li>Immediately follow up on any alarms to determine the exact location and cause determine emergency status and report to the Front Desk with findings.</li>
<li>Point out and assist with eliminating safety concerns.</li>
<li>Assist in maintenance of health code requirements for pool and spa. Marginal:</li>
<li>Do periodic property tours of garden and exterior perimeter for debris and trash removal; Check the lighting and irrigation periodically.</li>
<li>Complete all appropriate Engineering forms.</li>
<li>Assist with the set-up of special meeting needs.</li>
<li>Complete assigned maintenance request forms daily.</li>
<li>Use proper two way radio etiquette at all times when communicating with other employees.</li>
<li>Perform any other duties as requested by management.</li>
</ul>
 
Working Conditions/Environment
The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Frequency Grid
N = Not Anticipated: 0%
O = Occasionally: 1-33% (per shift)
F = Frequently: 34-66% (per shift)
C = Constantly: 67-100% (per shift
 
Work Environment of Job 
Associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
Frequency: N
Associate is subject to outside environmental conditions: No effective protection from weather.
Frequency: F
Associate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.
Frequency: F
Associate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.
Frequency: F
Associate is subject to vibration: Exposure to oscillating movements of the extremities or whole body.
Frequency: F
Associate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
Frequency: F
Associate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.
Frequency: O
Associate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.
Frequency: O
Associate is required to function in narrow aisles or passageways.
Frequency: O
Associate is exposed to infectious diseases.
Frequency: O
None: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).
Frequency: N
 
Physical Requirements of Job
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.
Frequency: F
Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
Frequency: O
Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.
Frequency: O
Kneeling: Bending legs at knee to come to rest on one or both knees.
Frequency: O
Crouching: Bending the body downward and forward by bending leg(s) and spine.
Frequency: O
Crawling: Moving about on hands and knees or hands and feet.
Frequency: O
Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).
Frequency: C
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Frequency: C
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Frequency: C
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Frequency: F
Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
Frequency: F
Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
Frequency: O
Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
Frequency: F
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.
Frequency: F
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.
Frequency: F
Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Frequency: N
Vision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.
Frequency: F
 
Lifting
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.
Frequency: O
Amount: 50+ lbs.
 
Background Check
This job requires a valid drivers' license and motor vehicle background check.
This job requires a criminal background check.
 
General Notes
This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties assigned by the supervisor.
Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
Avantic Lodging Enterprises is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
 Job Posted by ApplicantPro

Hotel Maintenance Engineer

<h3>Job Description</h3>
Job Description
Margaritaville is more than a place ' it's a State of Mind. A paradise where laughs are louder, and smiles are wider where we create and deliver fun &amp; escapism.
We are looking for a Front Office Manager to join our team! Are you ready for an amazing, thrilling, fast-paced career in hospitality? Are you looking to enhance your talents and grow in the industry? We have an open opportunity to provide you with an amazing future as a part of our team.
 
POSITION SUMMARY
We are currently looking for a Front Office Manager to lead the font office team at our Margaritaville Resort Orlando property. As the Front Office Manager, you'll be responsible for all duties of the operation, including management of the front office team in addition to the training and development of employees, delivery of quality customer service and resolution of guest issues.
ESSENTIAL FUNCTIONS OF THE JOB:
<ul>
<li>Ensuring that the front office team is checking guests in and out in an efficient, courteous, and professional manner for guests who stay at our rental cottages.</li>
<li>Ensuring guests' needs and concerns are responded to in a timely, professional, and friendly manner with a focus on service recovery when applicable</li>
<li>Interviewing, hiring, coaching and developing guest service team members</li>
<li>Evaluating team performance and taking appropriate corrective action as needed to hold team members accountable</li>
<li>Setting goals, providing ongoing feedback, and rewarding/recognizing team members</li>
<li>Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts</li>
<li>Authorizing requests for personal time off, holidays for team members, schedule changes, overtime, and expenditures</li>
<li>Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner</li>
<li>Maintaining an efficient system of communication between the Front Office and other departments, with particular attention to guest arrivals and departures from the property management system</li>
<li>Monitoring and maintaining the front office systems and equipment to ensure their optimum performance</li>
</ul>
 
<ul>
<li>ADDITIONAL RESPONSIBILITIES:</li>
</ul>
<ul>
<li>Completes tasks and projects delegated by direct supervisor</li>
<li>Complies with all policies and procedures relating to the resort</li>
<li>Records any guest complaints or problems and notifies the appropriate individuals</li>
<li>Excellent attendance and timeliness</li>
<li>Reports to shift on time in a neatly groomed and acceptable manner</li>
<li>Understands fire and safety procedures to assist in emergency situations if necessary</li>
<li>Committed to the organizational goals and vision while defending the company name</li>
<li>Performs general inspection of clubhouse to ensure cleanliness and informs appropriate parties when attention is needed</li>
</ul>
KNOWLEDGE &amp; SKILLS:
<ul>
<li>High level of proficiency in property management system and pertinent MS Office applications</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong time management, prioritization, organizational and follow up skills</li>
<li>Positive contributor and works well in a team-oriented environment</li>
<li>Ability to think, work and make independent decisions based on sound judgment</li>
</ul>
 
SERVICE STANDARDS:
 
<ul>
<li>Eye contact should be made at a distance of no less than ten feet from every guest</li>
<li>A genuine smile should be offered at a distance of no less than five feet from every guest</li>
<li>Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor</li>
<li>Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests</li>
<li>Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest's individual needs</li>
</ul>
Minimum requirements:
<ul>
<li>Minimum of three years Front Office experience in a hotel/resort property of similar size and quality.</li>
<li>Minimum of two years Manager experience in front office operations capacity</li>
<li>Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment</li>
<li>Ability to handle stressful situations in a calm, professional manner and exhibit good judgment</li>
<li>Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice</li>
<li>Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible</li>
<li>Must have excellent supervisory and interpersonal skills</li>
<li>Ability to work a varied schedule that will include evenings, nights, and weekends</li>
</ul>
 
NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Great Perks and Benefits - Work with a "Win from within company"
 Job Posted by ApplicantPro

Front Office Manager - Margaritaville Resort Orlando

<h3>Job Description</h3>
Job Description
WEDNESDAY - SUNDAY 10a-6p
Job Summary
The Maintenance Engineer is responsible for assisting with the operation, maintenance, service and repair of equipment as assigned. He/she is also responsible for participating in the preventative maintenance program, handling guest requests and other work orders as assigned. He/she is also responsible for performing the job in a safe and efficient manner and performing trade jobs, such as carpentry, painting, plumbing, etc. May require driving shuttle van when needed (property specific)
 
Education &amp; Experience
<ul>
<li>Experience in a hotel or a related field preferred.</li>
<li>High School diploma or equivalent required.</li>
<li>Licensed in a trade preferred (plumbing, electrical, HVAC, carpentry, etc.).</li>
<li>Must have a valid driver's license for the applicable state.</li>
<li>Must have an acceptable MVR (Motor Vehicle Driving Record) property specific</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high-pressure situations.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li>Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.</li>
<li>Must be effective at listening to, understanding and clarifying the issues raised by co-workers and guests.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
<li>Must be able to work unsupervised.</li>
</ul>
Job Duties &amp; Functions
<ul>
<li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li>
<li>Maintain regular attendance in compliance with Avantic Lodging Enterprises standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).</li>
<li>Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Follow all hotel and departmental procedures and policies.</li>
<li>Report emergencies and unusual situations immediately.</li>
<li>Handle guest room maintenance requests in a timely fashion.</li>
<li>Demonstrate an attitude of cooperation and helpfulness at all times.</li>
<li>Assist with the operation, maintenance and repair of equipment.</li>
<li>Employees must, at all times, be friendly, courteous, and helpful to guests, employees and managers.</li>
<li>Change out light bulbs; perform preventative maintenance for guest rooms to include: vinyl repair, touch up paint, minor furniture repair, tub caulking, tile repairs, etc.</li>
<li>Perform preventative maintenance for ice machines, refrigerators, kitchen equipment, laundry equipment, HVAC, guestrooms, meeting rooms, the swimming pool and hot tub.</li>
<li>Perform plumbing repair, laundry equipment repair, preventative maintenance on all exhaust fans and supply; monitor energy conservation; repair vacuum cleaners and any other small equipment upon request.</li>
<li>Immediately follow up on any alarms to determine the exact location and cause determine emergency status and report to the Front Desk with findings.</li>
<li>Point out and assist with eliminating safety concerns.</li>
<li>Assist in maintenance of health code requirements for pool and spa. Marginal:</li>
<li>Do periodic property tours of garden and exterior perimeter for debris and trash removal; Check the lighting and irrigation periodically.</li>
<li>Complete all appropriate Engineering forms.</li>
<li>Assist with the set-up of special meeting needs.</li>
<li>Complete assigned maintenance request forms daily.</li>
<li>Use proper two way radio etiquette at all times when communicating with other employees.</li>
<li>Perform any other duties as requested by management.</li>
</ul>
 
Working Conditions/Environment
The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Frequency Grid
N = Not Anticipated: 0%
O = Occasionally: 1-33% (per shift)
F = Frequently: 34-66% (per shift)
C = Constantly: 67-100% (per shift
 
Work Environment of Job 
Associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
Frequency: N
Associate is subject to outside environmental conditions: No effective protection from weather.
Frequency: F
Associate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.
Frequency: F
Associate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.
Frequency: F
Associate is subject to vibration: Exposure to oscillating movements of the extremities or whole body.
Frequency: F
Associate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
Frequency: F
Associate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.
Frequency: O
Associate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.
Frequency: O
Associate is required to function in narrow aisles or passageways.
Frequency: O
Associate is exposed to infectious diseases.
Frequency: O
None: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).
Frequency: N
 
Physical Requirements of Job
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.
Frequency: F
Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
Frequency: O
Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.
Frequency: O
Kneeling: Bending legs at knee to come to rest on one or both knees.
Frequency: O
Crouching: Bending the body downward and forward by bending leg(s) and spine.
Frequency: O
Crawling: Moving about on hands and knees or hands and feet.
Frequency: O
Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).
Frequency: C
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Frequency: C
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Frequency: C
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Frequency: F
Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
Frequency: F
Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
Frequency: O
Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
Frequency: F
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.
Frequency: F
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.
Frequency: F
Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Frequency: N
Vision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.
Frequency: F
 
Lifting
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.
Frequency: O
Amount: 50+ lbs.
 
Background Check
This job requires a valid drivers' license and motor vehicle background check.
This job requires a criminal background check.
 
General Notes
This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties assigned by the supervisor.
Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
Avantic Lodging Enterprises is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary
The Assistant Chief Engineer is responsible for ensuring proper operations, maintenance, service and repair of all equipment, while supporting the Avion Hospitality goals of guest satisfaction, cost control and profitability. He/she is also responsible for overseeing and participating in the Preventative Maintenance program, ensuring that all rooms and public space meet Avion Hospitality standards. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.
Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.
Education &amp; Experience
<ul>
<li>High School diploma or equivalent required.</li>
<li>At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 2 years of related experience.</li>
<li>Supervisory experience required.</li>
<li>Current Certification as required by Federal, State or Local governing agents pertaining to trade requirements (i.e. HVAC, pool operation, electrical), property specific.</li>
<li>Current certification and licensing to operate and repair the hotels boilers and chillers as required by state, city, and local legislation.</li>
<li>Must have a valid driver's license for the applicable state.</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high pressure situations.</li>
<li>Must maintain composure and objectivity under pressure.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li>Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.</li>
<li>Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
</ul>
 
Requirements:
Job Duties &amp; Functions
<ul>
<li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.</li>
<li>Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).</li>
<li>Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid</li>
<li>Train and supervise the hourly Engineering staff and coordinate all scheduling.</li>
<li>Review Engineering staff's worked hours for payroll compilation and submit to accounting on a timely basis.</li>
<li>Focus the Engineering Department on their role in contributing to the guest service scores.</li>
<li>Motivate, coach, counsel and discipline all Engineering personnel according to Avion Hospitality standards.</li>
<li>Conduct all 90 day and annual employee performance appraisals according to Avion Hospitality standards.</li>
<li>Prepare and conduct all Engineering interviews and follow hiring procedures according to Avion Hospitality standards.</li>
<li>Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Avion Hospitality standards.</li>
<li>Respond to employee emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available (with Housekeeping Manager).</li>
<li>Establish ongoing training for all departments especially Housekeeping, Front Desk and Kitchen to maintain basic upkeep of their departments and equipment.</li>
<li>Adhere to budgeted or re-forecasted expense allotments, using proper procedures for all purchases and keep all necessary items (light bulbs, name tags, etc.) stocked.</li>
<li>Coordinate all inspections of the fire safety systems, including extinguishers, smoke alarms, etc., to maintain proper safety standards.</li>
<li>Manage energy expenses and continually work towards energy conservation.</li>
<li>Participate in required M.O.D. coverage as scheduled.</li>
<li>Ensure that the Preventative Maintenance program is implemented and administered according to Avion Hospitality standards.</li>
<li>Evaluate and spot check the work of all staff and contractors or outside laborers.</li>
<li>Handle guestroom maintenance requests in a timely manner.</li>
<li>Maintain files of and be familiar with all operational manuals and warranty agreements for equipment.</li>
<li>Immediately follow up on any alarms to determine the exact location and cause; determine emergency status and report to Guest Services and/or the General Manager with findings.</li>
<li>Ensure that employees are at all times attentive, friendly, courteous and helpful to guests, all other employees and managers.</li>
<li>Act as emergency contact person.</li>
<li>Attend monthly all-employee meetings and any other functions required by management.</li>
<li>Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.</li>
<li>Ensure that pool and spa are in compliance with area health codes.</li>
<li>Use proper two-way radio etiquette at all times when communicating with other employees; Ensure the proper use of radio etiquette within department.</li>
<li>Chair Safety Committee, as well as help coordinate fire drills and the training of all employees on safety procedures.</li>
<li>Establish and maintain key control system.</li>
<li>Be familiar with the organization of Avion Hospitality Hotels and know the function of each department.</li>
<li>Conduct daily property tour of the hotel and exterior perimeter for debris and trash removal; Check the lighting and irrigation periodically.</li>
<li>Handle items for “Lost and Found” according to the standard.</li>
<li>Perform any other duties as requested by the General Manager.</li>
</ul>
Working Conditions/Environment
The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Frequency Grid 112019
N = Not Anticipated 0% O = Occasionally 1-33% (per shift) F = Frequently 34-66% (per shift) C = Constantly 67-100% (per shift)
Work Environment
Associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.- F
Associate is subject to outside environmental conditions: No effective protection from weather.- O
Associate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.- N
Associate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.- F
Associate is subject to vibration: Exposure to oscillating movements of the extremities or whole body.- O
Associate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.- O
Associate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.- O
Associate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.- F
Associate is required to function in narrow aisles or passageways.- O
Associate is exposed to infectious diseases. O
None: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).- O
Physical Requirements
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.- O
Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.- O
Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.- O
Kneeling: Bending legs at knee to come to rest on one or both knees.- O
Crouching: Bending the body downward and forward by bending leg(s) and spine.- O
Crawling: Moving about on hands and knees or hands and feet.- O
Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).
Standing: Remaining upright on the feet, particularly for sustained periods of time.- C
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.- C
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.- F
Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.- F
Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.- O
Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.-F
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.- F
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.- F
Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.- O
Vision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.- F
Lifting
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.- O- 50+ lbs.
Background Check
This job requires a valid drivers' license and motor vehicle background check.- Yes
This job requires a criminal background check.- Yes
This job requires a drug screen to be completed.- No
General
This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor.
Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
Avion is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.

Assistant Director of Engineering

<h3>Job Description</h3>
Job Description
Job Summary
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
 
Education &amp; Experience
<ul>
<li>College course work in related field helpful.</li>
<li>Experience in a hotel or a related field preferred.</li>
<li>Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.</li>
<li>Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.</li>
<li>High School diploma or equivalent required.</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high-pressure situations.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li>Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
<li>Must maintain composure and objectivity while under pressure.</li>
</ul>
 
Job Duties &amp; Functions
<ul>
<li>Approach all encounters with guests and associates in a friendly, service-oriented manner.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).</li>
<li>Maintain regular attendance in compliance with Avantic Lodging Enterprises standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Maintain a friendly and warm demeanor at all times.</li>
<li>Greet and welcome all guests approaching the Front Desk in accordance with Avantic Lodging Enterprises standards.</li>
<li>Maintain proper operation of the telephone switchboard and ensure that all Avantic Lodging Enterprises performance standards are met.</li>
<li>Handle requests for information, mail and messages in an efficient and courteous manner.</li>
<li>Answer guest inquires about hotel service, facilities and hours of operation.</li>
<li>Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.</li>
<li>Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.</li>
<li>Follow all Avantic Lodging Enterprises credit policies.</li>
<li>Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.</li>
<li>Obtain all necessary information when taking room reservations and follow rate quoting scenario.</li>
<li>Be familiar with all Avantic Lodging Enterprises policies and house rules as well as hospitality terminology.</li>
<li>Have knowledge of and assist in emergency procedures as required.</li>
<li>Handle check-ins and check-outs in a friendly, efficient and courteous manner.</li>
<li>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</li>
<li>Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other associates.</li>
<li>Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.</li>
<li>Use proper two-way radio etiquette at all times when communicating with other associates.</li>
<li>Attend meetings as required by management.</li>
<li>Perform any other duties as requested by management</li>
</ul>
 
Working Conditions/Environment
The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Frequency Grid
N = Not Anticipated: 0%
O = Occasionally: 1-33% (per shift)
F = Frequently: 34-66% (per shift)
C = Constantly: 67-100% (per shift)
 
Work Environment of Job 
Associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
Frequency: C
Associate is subject to outside environmental conditions: No effective protection from weather.
Frequency: N
Associate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.
Frequency: N
Associate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.
Frequency: N
Associate is subject to vibration: Exposure to oscillating movements of the extremities or whole body.
Frequency: N
Associate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
Frequency: N
Associate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.
Frequency: N
Associate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.
Frequency: N
Associate is required to function in narrow aisles or passageways.
Frequency: N
Associate is exposed to infectious diseases.
Frequency: N
None: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).
Frequency : C
 
Physical Requirements of Job
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.
Frequency: N
Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
Frequency: N
Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.
Frequency: N
Kneeling: Bending legs at knee to come to rest on one or both knees.
Frequency: N
Crouching: Bending the body downward and forward by bending leg(s) and spine.
Frequency: N
Crawling: Moving about on hands and knees or hands and feet.
Frequency: N
Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).
Frequency: N
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Frequency: C
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Frequency: F
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Frequency: O
Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
Frequency: O
Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
Frequency: F
Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
Frequency: F
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.
Frequency: C
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.
Frequency: C
Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Frequency: C
Vision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.
Frequency: C
 
Lifting
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.
Frequency: O
Amount: up to 10lbs
General Notes
This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties assigned by the supervisor.
Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
Avantic Lodging Enterprises is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
 Job Posted by ApplicantPro

Guest Services Agent/ Server

<h3>Job Description</h3>
Job Description
At the Best Western Ponderosa Lodge, we’re fortunate to live and work in one of the most picturesque areas of Central Oregon. Our property accommodates both business and leisure travelers, and we are a destination hotel that has served many of the same customers for years. We also have staff members who have been with us for over a decade because we treat our employees with respect, dignity, and transparency. We are committed to building and maintaining a staff whose talents can be showcased and whose knowledge of Sisters, OR, and the surrounding areas can be shared with our guests.
Best Western Ponderosa Lodge is searching for a Front Desk Supervisor to join our team. Working closely with the General Manager, our Front Desk Supervisor will help oversee hotel operations including guest relations, front desk, housekeeping, and maintenance. Representing the hotel to the guest throughout all stages of the guest’s stay, you will work with all hotel staff to ensure every guest experiences superior customer care. This role is crucial to the success of the hotel as the image we present to our guests and the community is one of a necessary institution in the Sisters area. We’re looking for a Front Desk Supervisor who wants longevity in their career and a sense of pride and purpose at the end of each workday.
Job Responsibilities:
• Creates a service environment focused on the guest, with a passion for high standards in cleanliness. Responds promptly to customer needs, including investigating and acting upon complaints from guests. Ensures all guest service issues are resolved prior to guests leaving the property
• Hires, trains, and evaluates front desk personnel including proper documentation is completed in a timely fashion
• Supervises the hotel in the absence of the General Manager. Functions as an administrative link between and among departments
· Maintains an inventory of vacancies, reservations, and room assignments
· Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures
· Knows room locations, types of rooms available, and room rates
· Registers arriving guests and assigns rooms
· Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
· Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
· Knows daily activities and meetings taking place in the hotel
· Reports any unusual occurrences or requests to the manager or assistant manager
· Processes guest check-outs and handles monetary transactions
• Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory
• Organizes and monitors group blocks and provides group rates
• Redeems points for BWR, input commissions, and rewards points on MyBestWestern.com.
• Prepares work schedules for staff based on projected occupancy
• Ensures good safety practices of employees and guests throughout the hotel, assisting in the maintenance of proper emergency and security procedures
• Must be punctual and dependable with regular attendance
• Ensures employees take scheduled breaks within all federal/state labor laws
• Identifies and resolves problems promptly and develops alternative solutions
• Coordinates staff training, including MSDS, OSHA, and safety policies
• Maintains lost and found records and facilitates guest correspondence
• Maintains absence records on department personnel including updating timecards and spreadsheets
• Verifies timecards are correct and turned over to management in a timely fashion
• Maintains a friendly, cheerful, and courteous demeanor always
• Maintains customers’ privacy
• Maintains a high level of professional appearance and demeanor
• Treats all coworkers with respect
• Adheres to all hotel policies and procedures as outlined by hotel standards and Federal, State, and Local laws, including OSHA regulations
• Assists with breakfast and housekeeping and laundry as needed
• Performs other duties as assigned
Successful Candidates Must Have:
• Eighteen years of age or older
• High school diploma or equivalent
• Five years prior hotel facility operations experience, supervisory experience desired
• Basic accounting, purchasing, and inventory skills
• Prior customer service experience preferred
• Computer skills such as typing and navigating property management software required
• Knowledge of surrounding areas and local events
What We Offer:
· Best Western Rewards and Hotel Discounts
· Employer-sponsored Medical, Dental, and Vision benefits
· Paid time off
· Free breakfast on workdays
Knowledge Skills and Abilities:
• Excellent customer service skills, including ability to communicate with guests, staff, and the public in a professional and hospitable manner
• Self-motivated and able to properly perform job duties and responsibilities with minimal supervision and/or in stressful situations
• Organized, with strong attention to detail and problem-solving skills
• Ability and willingness to take direction and supervision from management regarding job duties and task assignments
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
· Skilled in the use of front office equipment such as computers, keyboards, printers, etc.
· Knowledge of proper telephone etiquette
· Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures
· Ability to multi-task and prioritize in a fast-paced environment
· Ability to learn and perform security, safety, emergency, and accident prevention policies and procedures
• Ability to work on software/hardware as directed by management
• Ability to work a flexible schedule, including long or irregular hours, weekends, and holidays
Company DescriptionOne of the most picturesque areas of Central Oregon, our property accommodates both business and leisure travelers, and we are a destination hotel that has served many of the same customers for years. 
<h3>Company Description</h3>
One of the most picturesque areas of Central Oregon, our property accommodates both business and leisure travelers, and we are a destination hotel that has served many of the same customers for years.

Best Western Ponderosa Hiring Front Desk Supervisor

Guest Services Agent

<h3>Job Description</h3>
Job Description
Looking for the right person to join our team at the My Place Hotel / Tucson North-Marana Primary Schedule would be from 11pm-7am. Summary
The Night Audit will perform all front desk duties in accordance with the Company policies and procedures. You may be asked to perform other duties from time to time which are not stated in this job description.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ol>
<li>Report to work on time and follow instructions from a supervisor.</li>
<li>Must have very good customer service skills with both guests and treat co-workers with respect.</li>
<li>Follow approved guidelines and procedures and accept feedback from supervisor.</li>
<li>Greet guests and check them in and out using the computerized property management system. Compete all necessary paperwork for checking guests in and out, including guest registration card/folio, telephone charges, safe charges and any other necessary paperwork. Requires standing 100% of the time. Must be able to reach to an approximate height of 48 inches.</li>
<li>Operates the phone using proper telephone etiquette, taking and transferring calls as required, taking messages accurately, always noting time and dates, recording and making guest wake-up calls. Must be able to reach to an approximate height of 36 to 42 inches. Able to operate a TDD (Telecommunications Device for the Deaf).</li>
<li>Handles cash and is able to accurately count cash and make accurate change for guests. Responsible for cash transactions on shift. Know proper procedure for checking credit card authorizations and for obtaining proper approval. Must be able to operate credit card authorization terminal at a height of approximately 36 to 40 inches.</li>
<li>Follows all emergency procedures and knows how to respond in the event of different types of emergencies. This requires mobility to travel from room to room and up and down stairs to notify guests and also assist guests in evacuating the hotel.</li>
<li>Promotes all Company/Brand guest loyalty programs.</li>
<li>Knows room rates, locations and furnishings of all rooms including disables accessible rooms.</li>
<li>Knows physical make-up and layout of building, both interior and exterior.</li>
<li>Review front desk log and records of previous shifts in the log at the beginning of shift (no gossip, doodling or non-business information).</li>
<li>Responsible for balancing cash drawer and shift deposit. Completes all necessary paperwork for shift and organizational responsibilities.</li>
<li>Reports any problems, orally or in writing concerning front desk, guest relations or maintenance to the general manager on a daily basis.</li>
<li>Part of the hotel's security team and is responsible for immediately reporting, orally or in writing any potential safety or security hazards to the general manager.</li>
<li>Take reservations received over the telephone, through the computer, through the mail over the fax and in person and accurately inputs data in the property management system. Documents confirmation/cancellation numbers on all reservations. Must be able to reach to an approximate height of 36 to 42 inches.</li>
<li>Must be aware of any changes in hotel operations or policies.</li>
<li>Locks and secures the front desk area at any time when required to leave the area. Must be able to reach to an approximate height of 42 to 48 inches. (Take portable phone for emergencies).</li>
<li>Keeps all entrances and sidewalk areas free of snow and ice. Able to lift shovel and snow, weighing approximately 20 lbs. Also, requires pushing snow and chopping ice accumulations.</li>
<li>Checks outside lighting each night and reports any problems (bulbs out, etc.) on a maintenance request form.</li>
<li>Delivers rollaway, cribs and additional guest supplies (towels, soap, glasses, etc.) to guest rooms when requested. Able to maneuver rollaway and/or crib weighing approximately 30 lbs., approximately 200 feet.</li>
<li>Follows procedures for handling disorderly conduct in guest rooms and public area of hotel.</li>
<li>Keeps front desk area and lobby clean and orderly at all times (dust, vacuum, clean windows and doors, empty trash). Must operate (push/pull) a vacuum cleaner, weighing approximately 20 lbs.</li>
<li>Makes coffee, supplies and cleans coffee bar. Must be able to reach to a height of 60 inches and be able to bend to the floor. Must be able to reach to a height of 60 inches and be able to bend to the floor.</li>
<li>Greets guests, answer questions about the hotel and community. Be knowledgeable about the location of attractions, restaurants, shopping, churches and answers complaints or concerns by the guests.</li>
<li>Helps secure guest's lodging by referrals when the hotel is full.</li>
<li>Keep all area of the front desk area supplied with the necessary items. Report to the general manager any supplies that are needed. Must be able to lift approximately 20 lbs. to a height of 60 inches.</li>
<li>Records lost and found items as they are turned in and place in proper storage area.</li>
<li>Issues master key/key card to room attendants and maintenance employees as directed and records on log sheet.</li>
<li>Counts master keys/key cards daily. Able to reach to a height of 60 inches.</li>
<li>Cleans guest rooms when the hotel is full and there is a vacant room that needs to be cleaned to be sold or when hotel is short of housekeeping staff.</li>
<li>Must be able to travel up and down stairs for duties 9, 19, 20, 22, 23 28, and 32.</li>
<li>Must be able to complete laundry (pretreat as necessary, wash, dry, fold and store) and keep laundry/housekeeping area clean.</li>
<li>Must be able to operate washer and dryer correctly and lift laundry weighing approximately 30 lbs. to a height of 60 inches.</li>
<li>Organizes paperwork for the entire day's business. This includes front office checklist, cash logs and call logs along with any other miscellaneous paperwork.</li>
<li>Records and audits each guest folio verifying that all charges including room, taxes, c-store, pet, crib and locker rental charges have been accurately posted.</li>
<li>Is able to balance the reports and have them ready for review by the General Manager.</li>
<li>Effectively operates telephone system to include setting wake-up calls.</li>
</ol>
Other Duties and Responsibilities
<ol>
<li>Shows prospective guests rooms when the general manager or other staff person is in the hotel and can watch the front desk.</li>
<li>Completes any correspondence concerning front desk matters (reservations, confirmations, sales letters, direct bills, accidents, etc.)</li>
<li>Maintain all records and files used at the front desk in hotel operations or required by Management: occupancy percentages, room attendant sheets, reservation records, billing statements, tracking sheets, guest's messages, etc.)</li>
<li>Performs any additional duties that, from time to time may be assigned by the general manager.</li>
<li>Must be able to perform all duties of the laundry job description. (Refer to laundry job description).</li>
<li>No employee can clock in for another. No employee can be clocked in who is not physically working. No employee can work unless he/she is clocked in.</li>
<li>Must be able to walk up and down stairs for duties 1 and 5.</li>
</ol>
Job Requirements
<ul>
<li>Basic computer skills including Microsoft Office.</li>
<li>Excellent written and spoken communication skills.</li>
<li>Excellent multi-task and organization skills.</li>
<li>Good understanding of engineering principles.</li>
<li>Must be reliable, professional, consistent and serious about the tasks at hand.</li>
<li>Excellent attention to detail.</li>
</ul>
Education and/or Experience
<ul>
<li>High School degree or equivalent.</li>
</ul>
Safety Requirements
Must be aware and conform to all safety requirements when in the facility, or in the field performing duties for the company.
 
Background check required
 Job Posted by ApplicantPro

Front Desk Night Audit : 11pm - 7am, Part Time Weekends.

<h3>Job Description</h3>
Job Description 
Job Summary
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
 
Education &amp; Experience
<ul>
<li>College course work in related field helpful.</li>
<li>Experience in a hotel or a related field preferred.</li>
<li>Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.</li>
<li>Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.</li>
<li>High School diploma or equivalent required.</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high-pressure situations.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li>Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
<li>Must maintain composure and objectivity while under pressure.</li>
</ul>
 
Job Duties &amp; Functions
<ul>
<li>Approach all encounters with guests and associates in a friendly, service-oriented manner.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).</li>
<li>Maintain regular attendance in compliance with Avantic Lodging Enterprises standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Maintain a friendly and warm demeanor at all times.</li>
<li>Greet and welcome all guests approaching the Front Desk in accordance with Avantic Lodging Enterprises standards.</li>
<li>Maintain proper operation of the telephone switchboard and ensure that all Avantic Lodging Enterprises performance standards are met.</li>
<li>Handle requests for information, mail and messages in an efficient and courteous manner.</li>
<li>Answer guest inquires about hotel service, facilities and hours of operation.</li>
<li>Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.</li>
<li>Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.</li>
<li>Follow all Avantic Lodging Enterprises credit policies.</li>
<li>Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.</li>
<li>Obtain all necessary information when taking room reservations and follow rate quoting scenario.</li>
<li>Be familiar with all Avantic Lodging Enterprises policies and house rules as well as hospitality terminology.</li>
<li>Have knowledge of and assist in emergency procedures as required.</li>
<li>Handle check-ins and check-outs in a friendly, efficient and courteous manner.</li>
<li>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</li>
<li>Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other associates.</li>
<li>Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.</li>
<li>Use proper two-way radio etiquette at all times when communicating with other associates.</li>
<li>Attend meetings as required by management.</li>
<li>Perform any other duties as requested by management</li>
</ul>
 
Working Conditions/Environment
The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Frequency Grid
N = Not Anticipated: 0%
O = Occasionally: 1-33% (per shift)
F = Frequently: 34-66% (per shift)
C = Constantly: 67-100% (per shift)
 
Work Environment of Job 
Associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
Frequency: C
Associate is subject to outside environmental conditions: No effective protection from weather.
Frequency: N
Associate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.
Frequency: N
Associate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.
Frequency: N
Associate is subject to vibration: Exposure to oscillating movements of the extremities or whole body.
Frequency: N
Associate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
Frequency: N
Associate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.
Frequency: N
Associate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.
Frequency: N
Associate is required to function in narrow aisles or passageways.
Frequency: N
Associate is exposed to infectious diseases.
Frequency: N
None: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).
Frequency : C
 
Physical Requirements of Job
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.
Frequency: N
Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
Frequency: N
Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.
Frequency: N
Kneeling: Bending legs at knee to come to rest on one or both knees.
Frequency: N
Crouching: Bending the body downward and forward by bending leg(s) and spine.
Frequency: N
Crawling: Moving about on hands and knees or hands and feet.
Frequency: N
Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).
Frequency: N
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Frequency: C
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Frequency: F
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Frequency: O
Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
Frequency: O
Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
Frequency: F
Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
Frequency: F
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.
Frequency: C
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.
Frequency: C
Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Frequency: C
Vision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.
Frequency: C
 
Lifting
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.
Frequency: O
Amount: up to 10lbs
 
General Notes
This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties assigned by the supervisor.
Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
Avantic Lodging Enterprises is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
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