<h3>Job Description</h3>
Description:WORK, PLAY, &amp; ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Hourly Position ranging from $15.00-$17.00 DOE plus benefits.Located in Albuquerque, NM. Working out of our Nativo Lodge.
 
Position Purpose: The Housekeeping Supervisor will under the direction of the General Manager and Rooms Director, maintain the quality and cleanliness of the property. The Housekeeping Supervisor r is an essential support to Heritage Hotels &amp; Resorts in creating unforgettable experiences for guests.
 
Supervisory Responsibilities: All Housekeeping team members at Nativo Lodge.
 
Essential Duties and Functions/Responsibilities/Tasks:
<ul>
<li>Work under direction of the General Manager.</li>
<li>Maintain a positive and professional approach with employees, coworkers, and guests.</li>
<li>Set goals for performance that coincide with Heritage's plans and vision.</li>
<li>Ensure compliance with safety, legal, operations, labor, and the Heritage brand product and regulations policies.</li>
<li>Direct team members toward accomplishing daily goals and ensuring that all hotel and resort accommodations are fully cleaned by the standard check-in time of 4:00PM.</li>
<li>Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments.</li>
<li>Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness.</li>
<li>Report, as directed, any observed deviations to established standards.</li>
<li>Advises manager or desk clerk of rooms ready for occupancy.</li>
<li>Navigates interview, hire, disciplinary, and termination actions when necessary for team members.</li>
<li>Assign, train, mentor and direct team members to carry out exceptional guest experiences and foster a clean environment for guest and employees to feel engaged and valued.</li>
<li>Maintain guest rooms and public areas in a clean, comfortable and saleable condition, including front of house areas.</li>
<li>Enforces standard procedures for the acceptance, security, and return on customer lost and found items.</li>
<li>Resourcefully solve any issues that arise and seize control of any problematic situation.</li>
<li>Review occupancy levels and event levels to staff team member labor accordingly.</li>
<li>Prepare and initiate on-going correct cleaning of carpets, drapes, windows and upholstery.</li>
<li>Handle all guest and employee concerns with tact and follow-up.</li>
<li>Review and maintain linen inventory and proper storage.</li>
<li>Implement as needed an ongoing housekeeping training program for all new housekeeping employees.</li>
<li>Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies.</li>
<li>Other duties as assigned consistent with the functions of this position as needed at any of the properties.</li>
</ul>
Benefits:
<ul>
<li>Part-time employees receive: Dental, Vision and 401k!</li>
<li>Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness &amp; 401k!</li>
</ul>
HC10
Requirements:
<ul>
<li>Knowledge of Microsoft Office, Internet Explorer and prior PMS experience.</li>
<li>Ability and willingness to work flexible hours including weekends, holidays and late nights.</li>
<li>Ability to work on your feet for eight hours or more.</li>
<li>Must be able to lift/push/reach for/carry 40+ pounds frequently.</li>
<li>Excellent verbal communication and ability to multitask.</li>
<li>3 years or equivalent combination of education and experience; housekeeping or hospitality experience preferred.</li>
<li>High school diploma or equivalent experience/training, associate's degree in Management or Hospitality Preferred.</li>
</ul>
NM Safe Certified Hotelier, Inspiring Our Communities, &amp; Celebrating Local Artisans.Heritage Hotels &amp; Resorts Inc. is an Equal Opportunity Employer. 
Compensation details: 15-17 Hourly Wage
 
PI33ce3ef739d5-31181-34879874

Housekeeping Supervisor

Description:WORK, PLAY, &amp; ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Hourly Position ranging from $16.00-$19.00 DOE plus benefits.Located in Santa Fe, NM. Working out of our Hotel Chimayo. 
Essential Duties and Functions/Responsibilities/Tasks:
<ul>
<li>Maintain positive and professional approach with employees, coworkers, and guests.</li>
<li>Assist in the closing of daily work for all outlets and posting correct daily totals.</li>
<li>Balance Room Charges with Micros and Property Management Systems.</li>
<li>Perform daily backups on systems and perform any necessary maintenance when situations arise.</li>
<li>Balance daily credit card postings and transmit through the Property Management Systems.</li>
<li>Notify proper outlets when discrepancies arise. Follow up with the Front Office Supervisor and document situations.</li>
</ul>
Benefits:
<ul>
<li>Part-time employees receive: Dental, Vision and 401k!</li>
<li>Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness &amp; 401k!</li>
</ul>
HC10
Requirements:
<ul>
<li>Strong knowledge of hospitality software and MS Office (specifically Excel) required.</li>
<li>Ability and willingness to work flexible long hours mostly in evenings, and may include weekends, and holidays.</li>
<li>Ability to work on your feet for eight hours or more.</li>
<li>Must be able to lift/push/reach for/carry 30+ pounds occasionally.</li>
<li>3-4 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience /night auditing preferred.</li>
</ul>
NM Safe Certified Hotelier, Inspiring Our Communities, &amp; Celebrating Local Artisans.Heritage Hotels &amp; Resorts Inc. is an Equal Opportunity Employer. 
Compensation details: 16-19 Hourly Wage
 
PI4fca84d30d02-31181-34879872

Night Auditor

Description:WORK, PLAY &amp; ENJOY LIFE WITH HERITAGEHeritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time &amp; Part-Time Hourly Position ranging from $15-$18.00 DOE plus benefits.Located in Taos, NM. Working out of our El Monte Sagrado Resort &amp; Spa.
 
Position Purpose: The Guest Experience Host sets the tone for the Heritage experience, and is the main point of contact for duration of a guests stay. Guest Experience Hosts are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Hosts will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Guest Experience Host is an essential support to the Front of House team in creating unforgettable experiences for guests.
 
Supervisory Responsibilities: None
 
Essential Duties and Functions/Responsibilities/Tasks:
<ul>
<li>Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host).</li>
<li>Maintain high level of positive and professional approach with coworkers and guests.</li>
<li>Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.</li>
<li>Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.</li>
<li>Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.</li>
<li>Respond to guest challenges and find the appropriate resolution in a timely and professional manner.</li>
<li>Maintain the upmost confidentiality and care with guest information.</li>
</ul>
Benefits:
<ul>
<li>Part-time employees receive: Dental, Vision and 401k!</li>
<li>Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness &amp; 401k! </li>
</ul>
 
HC1
Requirements:
<ul>
<li>Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.</li>
<li>Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.</li>
<li>Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.</li>
<li>Ability and willingness to work flexible hours including weekends, holidays and late nights.</li>
<li>Ability to work on feet for eight hours or more.</li>
<li>Must be able to lift/push/reach for/carry 25+ pounds occasionally.</li>
<li>6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.</li>
<li>High school diploma or equivalent experience/training.</li>
</ul>
 NM Safe Certified Hotelier, Inspiring Our Communities, &amp; Celebrating Local Artisans.Heritage Hotels &amp; Resorts Inc. is an Equal Opportunity Employer. 
Compensation details: 15-18 Hourly Wage
 
PIfafeaa4934f6-31181-27544743

Front Desk Agent

<h3>Job Description</h3>
Description: WORK, PLAY &amp; ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Hourly Position ranging from $16-$19.00 DOE plus benefits.Located in Taos, NM. Working out of our El Monte Sagrado.
 
At Heritage Hotels &amp; Resorts Inc, we strive to create an environment where the skills and creativity of our employees can flourish and will be recognized and rewarded. More importantly, employees at Heritage know that their work in preserving and advancing the state's cultural heritage will benefit mankind now and in the future.
 
Supervisory Responsibilities: Team members for FOH at designated property for evening shift
 
Essential Duties and Functions/Responsibilities/Tasks:
<ul>
<li>Work under direction of the General Manager.</li>
<li>Maintain positive and professional approach with employees, coworkers, and guests.</li>
<li>Drive morale positively as the accountable managerial party to be present and visible to guests and staff.</li>
<li>Communicate regularly with property staff regarding job assignments and required timeframe for proper workflow.</li>
<li>Establish and maintain a close watch on the financials for the property for the day, always looking for ways to minimize loss, and improve profitability.</li>
<li>Collaborate with Accounting Department regularly to ensure expenses are paid for and in the general ledger appropriately.</li>
<li>Ensure property compliance with legal, safety, operations, labor, and the Heritage brand product and service standards.</li>
<li>Work with Front Office supervisor and assist other Night Audit staff to ensure accurate and timely recording of daily outlet totals that information is recorded properly.</li>
<li>Assist in the closing of daily work for all outlets and posting correct daily totals.</li>
<li>Balance Room Charges with Micros and Property Management Systems.</li>
<li>Perform daily backups on systems and perform any necessary maintenance when situations arise.</li>
<li>Balance daily credit card postings and transmit through the Property Management Systems.</li>
<li>Notify proper outlets when discrepancies arise. Follow up with the Front Office Supervisor and document situations.</li>
<li>Insure proper distribution of daily reports in a timely manner and that all accounting reports are filed away properly.</li>
<li>Act as Manager on duty as needed.</li>
<li>Oversee / Carry out special projects for property as designated by General Manager.</li>
<li>Other duties as assigned consistent with the functions of this position as needed at any of the properties.</li>
</ul>
Benefits:
<ul>
<li>Part-time employees receive: Dental, Vision and 401k!</li>
<li>Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness &amp; 401k!</li>
</ul>
HC1
Requirements:
<ul>
<li>Strong knowledge of hospitality software and MS Office (specifically Excel) required.</li>
<li>Excellent verbal and written communication and ability to multitask.</li>
<li>Proven leadership experience in a hotel setting.</li>
<li>Ability and willingness to work flexible long hours mostly in evenings, and may include weekends, and holidays.</li>
<li>Ability to work on your feet for eight hours or more.</li>
<li>Must be able to lift/push/reach for/carry 30+ pounds occasionally.</li>
<li>3-4 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience /night auditing preferred.</li>
<li>High school diploma or equivalent experience/training required; some college preferred.</li>
</ul>
NM Safe Certified Hotelier, Inspiring Our Communities, &amp; Celebrating Local Artisans.Heritage Hotels &amp; Resorts Inc. is an Equal Opportunity Employer. 
Compensation details: 16-19 Hourly Wage
 
PI781be91327ef-31181-27783774

<h3>Job Description</h3>
Job Description
<ol>
<li>
Routine Maintenance Tasks:
<ul>
<li>Perform regular checks and maintenance on HVAC systems, plumbing, electrical systems, and other hotel equipment.</li>
<li>Inspect and repair minor issues in guest rooms, public areas, and back-of-house spaces.</li>
<li>Replace light bulbs, repair leaky faucets, unclog drains, and fix broken fixtures.</li>
</ul>
</li>
<li>
Assistance with Repairs:
<ul>
<li>Assist maintenance technicians in troubleshooting and repairing more complex issues.</li>
<li>Help with repairing or replacing damaged furniture, fixtures, and equipment.</li>
<li>Support in maintaining the hotel's interior and exterior appearance by painting, patching walls, and performing minor carpentry work.</li>
</ul>
</li>
<li>
Safety and Compliance:
<ul>
<li>Ensure that all maintenance activities adhere to safety protocols and regulations.</li>
<li>Assist in conducting regular inspections to identify potential safety hazards and report any findings to the maintenance supervisor.</li>
<li>Participate in training sessions related to safety procedures and emergency protocols.</li>
</ul>
</li>
<li>
Inventory Management:
<ul>
<li>Maintain an inventory of maintenance supplies and equipment, and report when stocks are low.</li>
<li>Assist in ordering replacement parts and materials as needed.</li>
<li>Keep track of maintenance-related expenses and assist in budget management.</li>
</ul>
</li>
<li>
Guest Satisfaction:
<ul>
<li>Respond promptly to guest requests for maintenance assistance.</li>
<li>Work efficiently to minimize disruptions to guests while performing maintenance tasks.</li>
<li>Communicate effectively with guests to ensure their needs are addressed in a timely manner.</li>
</ul>
</li>
<li>
Team Collaboration:
<ul>
<li>Collaborate with other departments, such as housekeeping and front office, to coordinate maintenance activities and ensure guest satisfaction.</li>
<li>Assist colleagues in other departments during peak times or special events as needed.</li>
</ul>
</li>
<li>
Documentation and Reporting:
<ul>
<li>Maintain accurate records of maintenance activities, including work performed, parts used, and time spent.</li>
<li>Report any major maintenance issues or potential problems to the maintenance supervisor or management promptly.</li>
<li>Document completed tasks and update maintenance logs or software systems accordingly.</li>
</ul>
</li>
<li>
Continuous Improvement:
<ul>
<li>Identify opportunities to improve efficiency in maintenance processes.</li>
<li>Provide input on equipment upgrades or replacements based on observed performance and reliability.</li>
<li>Stay updated on industry best practices and new technologies related to hotel maintenance.</li>
</ul>
</li>
</ol>

Hotel Maintenance

<h3>Job Description</h3>
Job Description
Dolphin Run Condominiums, located in the heart of the Oceanfront Resort area of Virginia Beach, offers individuals a beautiful, luxurious, oceanfront experience in a one, two, or three bedroom condominium of their choice. The condominiums are occupied and owned by a mixture of owners, including owners who live in their unit as their primary residence, those who use their unit as a second home, and finally owners who rent out their unit short-term to vacationers coming to the area.&nbsp; With fifteen floors and almost seventeen condominiums on most of the floors, the exterior of the Dolphin Run building also has a beautiful entrance courtyard, a general parking lot and a 4-level parking area with ramps to the upper uncovered area. The interior of the building also houses a rooftop deck area and the following on the first floor: A large lobby area, reception front desk area with management offices, full kitchen/conference room area, &nbsp;exercise room, full-size indoor swimming pool, 2 elevators.
Dolphin Run is currently building a Facilities Maintenance Team and actively seeking enthusiastic and services minded individuals to fill both technician and management roles. Full-time, Part-Time and Temporary Positions offered. Flexible work hours and arrangements may be possible.
The Maintenance Technician repairs and maintains facility buildings and equipment. He/she repairs include building and room renovation, plumbing, painting, sheetrock work, electrical, and light HVAC. This position also may require the completion of custodial work as necessary.
Maintain timelines and work schedule in accordance with the preventive maintenance program.
Check work orders and night report for any problems.
Make rounds checking these problem areas and note any information needed or safety concerns in the hotel.
Schedule work in accordance with preventive maintenance program in rooms, coordinating with the Executive Housekeeper and Front Office.
Perform electrical work orders: a) Replace light switches. b) Reset circuit breakers. c) Replace wall plug receptacles. d) Replace fluorescent light ballast. e) Use test equipment; multimeter, voltage tester, amp probe.
Perform plumbing work orders: a) Unplug sinks, toilets, garbage disposals and drain lines. b) Repair or replace valves, gate, globe, ball, solenoid valves. c) Replace washer, gaskets, vacuum breakers, toilet seals. d) Work with different types of pipe including conduit, copper, black, cast iron and pipe hangers.
Perform Preventive Maintenance work orders: a) Monitor and maintain all laundry and dry cleaning equipment. b) Monitor and maintain all Pool equipment. c) Maintain guestrooms using Rooms Preventive Maintenance Program. d) Change air-conditioning filters every month. e) Check HVAC equipment; change filters, belts, bearings and lubricate as necessary. Also check for unusual noise or vibration, adjusting as necessary. f) Change or repair locks as needed.
Perform general maintenance to guestrooms and public areas.
Assist electrician, carpenter, plumber and painter in all phases of repair work.
Assist other engineering personnel as instructed by supervisor in regards to routine and preventive maintenance.
Maintain cleanliness and organization of the work area to include: a) inventories b) requisition (receipt and storage) c) trash removal and clean up
Maintain the proper use, cleaning, maintenance and storage of all tools. Handle chemicals for designated uses/surfaces.
Inspects/maintains multifamily condo units and other property structures to determine functional systems, detect malfunctions and needed repairs
Performs other related duties as assigned by Maintenance Supervisor
Ensure security of any assigned keys.
&nbsp;Education, Experience, and Qualifications:
High school diploma or GED equivalency
1 or more years working experience in commercial high-rise buildings
Basic knowledge of HVAC.
Understanding of appliance, electrical and plumbing repair.
Ability to professionally communicate with residents, co-workers, and management.
Available for on-call emergency calls during the night and weekends.
Reliable transportation, cell phone, and a valid driver’s license is required.
Must be detail-oriented and have good time management skills.
Ability to lift objects weighing 50lbs or above regularly.
Must be a Team Player with a positive attitude.
Benefits include competitive salary, paid Vacation, Holiday &amp; Sick Pay, Health and Dental Plan options available.&nbsp;

6 hotel-front-office-supervisor Jobs