<h3>Job Description</h3>
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Office Manager for the AC Hotel in Kansas City, MO.
Job Purpose:
Oversee all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
<ul>
<li>Maintains all standard of guest service.</li>
</ul>
<ul>
<li>Manage and motivate all Front Office personnel with daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide the very best in guest satisfaction.</li>
</ul>
<ul>
<li>Receive and resolve all departmental guest complaints in a timely manner and within the guidelines of the company.</li>
</ul>
<ul>
<li>Check and control room reservations, Front Office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports (including rate and availability calendar).</li>
</ul>
<ul>
<li>Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information. </li>
</ul>
<ul>
<li>Implement and monitor all corporate marketing programs to include Marriott Bonvoy, etc.</li>
</ul>
<ul>
<li>Organize and conduct pre-shift and departmental meetings to disseminate pertinent information. Attend other hotel meetings as deemed necessary. Regular attendance in conformance with the standards is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.</li>
<li>Upon employment, all employees required to fully comply with the conduct and safety, rules, regulations, policies and procedures according to the Employee Handbook. Employees who violate these rules will be subject to disciplinary action, up to and including termination of employment. </li>
</ul>

Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
<ul>
<li>Perform room inspections, which require bending stooping, reaching overhead and moving throughout </li>
</ul>
guest floors.
<ul>
<li>Assists in check in/check out of guests or any related guest service activity.</li>
<li>Perform other duties as requested. For example, special requests from guests.</li>
<li>Participates in Manager on Duty program requiring working second shift, constant monitoring throughout the hotel and troubleshooting.</li>
<li>Must have considerable knowledge of computer systems for registration, reservations and </li>
</ul>
back up systems.
<ul>
<li>Must have above average mathematical comprehension to understand and interpret numbers </li>
</ul>
as they apply to operations in hotels.
<ul>
<li>Ability to read, write, speak and understand the English language to communicate with guests </li>
</ul>
and employees
<ul>
<li>Thorough organization and supervisory skills proficient in accomplishing a task.</li>
<li>Ability to develop subordinates to enhance advancement in the hotel and the company.</li>
<li>Must have the ability to analyze complex statistical date and make judgments accordingly.</li>
<li>Ability to effectively deal with internal and external customers, some of whom will require high levels of </li>
</ul>
patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Other:
<ul>
<li>Being passionate about people and service.</li>
<li>Strong communication skills are essential when interacting with guests and employees.</li>
<li>Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li>
<li>Basic math skills are used frequently when handling cash or credit.</li>
<li>Problem-solving, reasoning, motivating, and training abilities are often used.</li>
<li>Have the ability to work a flexible schedule including nights, weekends and/or holidays</li>
</ul>
Amazing Benefits At A Glance:
<ul>
<li>Team Driven and Values Based Culture</li>
<li>Medical/Dental/Vision</li>
<li>Vacation &amp; Holiday Pay</li>
<li>Employee Assistance Program</li>
<li>Career Growth Opportunities/ Manager Training Program</li>
<li>Reduced Room Rates throughout the portfolio</li>
<li>Third Party Perks (Movie Tickets, Attractions, Other)</li>
<li>401(k)</li>
<li>Employee assistance program</li>
<li>Employee discount</li>
<li>Flexible schedule</li>
<li>Flexible spending account</li>
<li>Life insurance</li>
<li>Parental leave</li>
<li>Referral program</li>
</ul>

Front Office Manager - NEW AC Hotel Downtown - Kansas City, MO

<h3>Job Description</h3>
Territory Sales Manager - West Fargo, ND
Enjoy weekends at home!
Are you ready to build your career with a growing company that is leading the garage door industry? Midland Garage Door has been in business for over 40 years, and we are looking to add you to our sales team. We are proud to have a team of dedicated staff, excellent customer service and quality products. 
Take your skills on the road in a company provided vehicle and be the front-line contact to our current and prospective customers. No starting fresh in this existing territory that runs through portions of North Dakota, South Dakota, and Minnesota. All sales expenses including food, hotel and company vehicle expenses are paid for by Midland, and you receive a phone plan reimbursement.
Travel This position requires a flexible schedule and requires overnight travel 80% of the time. When not travelling, the successful candidate will be required to work from the office located in West Fargo, ND.
Responsibilities
<ul>
<li>Execute sales efforts in an ethical and professional manner, assuring favorable impression of self and the company. </li>
<li>Close and grow sales through professional communication with existing and prospective customers. Identify opportunities where we can make conversions and take orders.</li>
<li>Create, implement, maintain, and execute a territory plan that leads to sales growth in line with sales goals and company profitability expectations.</li>
<li>Effectively present our products and services and is able to overcome barriers to close the sale by clearly communicating the features, benefits, and value of our products, services, and company.</li>
<li>Manage and interpret customer requirements – speaking with customers to understand, anticipate and meet their needs.  Assists customers with problem solving, product selection and pricing – as well as any point-of-sale materials.</li>
<li>Introduce and demonstrate new products and services to existing and prospective customers.</li>
<li>Present and educate an audience of customers, contractors, architects and buying influencers.</li>
<li>Attend customer functions including (but not limited to) trade shows, contractor events, and Parade homes.</li>
<li>Identify and resolve customer concerns – and recommend a course of action to alleviate these concerns in the future.</li>
<li>Assist with warranties as required.</li>
<li>Manage the territory account list including determining what accounts you will see at what frequency.</li>
<li>Maintain knowledge of industry and competitor products.  Identify and report on competitor strategies, products, and trends.</li>
<li>Maintain a professional image of self and a professional work environment including vehicle.</li>
<li>Coordinates with the Accounts Receivable department to ensure all invoices are paid in a timely manner by your customers.</li>
</ul>
Education and Experience High School or GED required, college degree preferred and 3-5 years of relevant sales and related industry experience or an equivalent combination of education and experience to successfully perform the essential responsibilities and duties as listed above. Must possess a valid driver’s license and an MVR that qualifies per the auto insurance requirement.    
We are committed to our team members, and we care deeply about providing employees and their families a supportive benefits package which includes:
<ul>
<li>Medical and Dental insurance with company contribution</li>
<li>HSA company contribution/match</li>
<li>401K with company match</li>
<li>Company paid life insurance</li>
<li>Vision insurance</li>
<li>Cafeteria plan</li>
<li>Vacation and Holiday pay</li>
<li>Paid Absence</li>
</ul>
Midland Garage Door is an equal opportunity employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, unfavorable discharge from military service, or any other characteristics protected by federal, state, or local law.
Midland Garage Door will make reasonable accommodations to the known qualifying disabilities of applicants and employees when doing so will not impose an undue hardship. Applicants who believe they may need reasonable accommodation to enable them to participate in the application process should contact Human Resources.
I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for Midland Garage Door to hire me. If I am hired, I understand that except in the state of Montana, my relationship with Midland Garage Door is referred to as "employment at will". This means that my employment can be terminated at any time for any reason, with or without cause, with or without notice, by me or Midland Garage Door. I understand that my employment is "at will" and I acknowledge that no oral or written statements or representations regarding my employment can alter my at-will employment status, except for a written statement signed by me and the General Manager of Midland Garage Door.
I authorize Midland Garage Door to process a thorough investigation of my past personal, employment, education, financial, medical history, and other job-related activities as may be necessary in arriving at an employment decision and I release from all liability all persons, companies, and corporations supplying such information. I also indemnify this Company against any liability which might result from making such an investigation. Additionally, I authorize Midland Garage Door to supply my employment record, in its sole discretion, in whole, or in part, to any prospective employer, government agency, or other party, with an interest that the Company deems appropriate.
I attest with my submitted application that I have given Midland Garage Door true and complete information on this application. No requested information has been concealed. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal, no matter when it is discovered by Midland Garage Door.
I understand that information provided regarding my current and/or previous employers may be used, and those employer(s) will be contacted, for the purpose of investigating my safety performance history as required by 49 CFR 391.23(d) and (e). I understand I have the right to: review information provided by previous employers; have errors in information corrected by previous employees and for those previous employers to re-send the corrected information to the prospective employer; and have a rebuttal statement attached to the challenge erroneous information if the previous employer(s) and I cannot agree on the accuracy of the information. My submission certifies that this application was completed by me, and that all entries on it and information in it are true and complete to the best of my knowledge.
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Territory Manager - Sales

<h3>Job Description</h3>
Designed for the smart traveler, Holiday Inn Express means a clean, consistent, and comfortable stay whenever you need to be there in person. We believe any business or personal journey is worth it when a real connection is part of the story. We're there. So you can be too.
As a family of hospitality and service companies, JDK Management Company is a proud franchisee of Holiday Inn Express as well as several other well-known hotel and restaurant brands. Whether playing on this team for a year or a career, opportunities to learn, grow, contribute, and win are endless!
Holiday Inn Express in Bloomsburg, PA, is seeking an upbeat part-time Front Desk Agent to join its dynamic team! Our ideal candidate has strong communication skills and enjoys working with people.
<ul>
<li>Part-Time, 3rd Shift</li>
</ul>
Job Summary:
<ul>
<li>Process guest reservations and changes, including collecting payment</li>
<li>Provide information about hotel policies, services, and amenities</li>
<li>Maintain all safety and privacy protocols</li>
<li>Respond to guest needs, special requests, and complaints; alert the appropriate manager to potential issues as needed</li>
<li>Assist other team members in various assignments</li>
<li>Maintain cleanliness of front desk and lobby as needed</li>
</ul>
Requirements
<ul>
<li>High school diploma or equivalent</li>
<li>Some weekend and holidays required</li>
<li>Ability to stand for long periods</li>
<li>Lift/carry up to 50 lbs.</li>
<li>Must have sound judgment and discretional skills and be able to work with little or no supervision</li>
<li>Proficient with standard Windows-based computer programs, including Microsoft Word and Excel</li>
<li>Must be able to operate basic office machines, i.e., copier, fax, printer, phones, etc.</li>
<li>Organization and time management skills are required</li>
<li>Excellent communication and interpersonal skills with the ability to interact with many types of personalities</li>
</ul>
Benefits
<ul>
<li>Competitive wages</li>
<li>Discount Program</li>
<li>Medical insurance - based on benefits eligibility of employment status</li>
<li>Dental and vision plans - based on benefits eligibility of employment status</li>
<li>Paid Time Off (PTO)</li>
<li>401(k) Plan with company match</li>
<li>Advancement opportunities</li>
<li>Commitment to professional development</li>
<li>Fun, fast, and friendly TEAM work environment</li>
</ul>

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for personnel so classified. -EOE-

Front Desk Agent | Holiday Inn Express

<h3>Job Description</h3>
Position: GUEST SERVICE REPRESENTATIVE Reports to: Front Office Manager / General Manager Division: Rooms Department: Guest Services Classification: Non-exempt
SUMMARY:
The Guest Service Representative is responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Purpose is to assist our guests efficiently, courteously and professionally in all Front Desk related functions. To maintain property’s high standard of service and hospitality. Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests and have the ability to multi-task, be detail-oriented, and be able to problem solve.
GENERAL RESPONSIBILITIES:
<ul>
<li>Provide the highest quality of service to the guest at all times.</li>
<li>Assist in maintaining public areas of the hotel in a clean and orderly condition.</li>
<li>Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations.</li>
<li>Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.</li>
<li>Maintain guest privacy by ensuring Key Control Policy is utilized and ensure no room numbers and/or guest names are given out without proper identification.</li>
<li>Receive and transmit mail, phone, and written messages for guests.</li>
<li>Promote repeat business by offering to take future reservations upon check-out at our hotel.</li>
<li>Be very knowledgeable of the frequent stay club and its benefits and any current promotions being offered.</li>
<li>Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures and company’s walk policy.</li>
<li>Communicate with incoming shift associates by logging pertinent information in the pass on log.</li>
<li>Keep housekeeping and other departments informed of any special requests, late check- outs and special need areas in the hotel.</li>
<li>Answer inquiries pertaining to hotel services, shopping, dining, entertainment and travel directions.</li>
<li>Attend to special service requests including securing of guest valuables in safety deposit boxes and ordering complimentary amenities.</li>
<li>Maintain a log of items borrowed from the Front Desk and deliver items when necessary.</li>
<li>Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms, and room selling strategies; hotel rates and discounts and how to handle each; hotel credit and check cashing policies and procedures.</li>
<li>Responsible for proper telephone etiquette.</li>
<li>Develop a thorough knowledge of property management system.</li>
<li>Be aware of new potential sales contacts through guest interaction and report the information to the appropriate individual.</li>
<li>Contribute and support the hospitality programs to ensure their success.</li>
<li>Keep the Front Desk area neat, clean, and free of safety hazards.</li>
<li>Following approved laundry procedures, ensure understanding of operation of washer and dryers (where applicable).</li>
<li>Assist in folding linen according to proper standards. Sheets should be folded double lengthwise, king sheets into squares, and terry as requested (where applicable).</li>
<li>Adhere to no iron laundry procedures (where applicable).</li>
<li>Must be thoroughly familiar with Employee Handbook and all policies and rules it contains.</li>
<li>Must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the Employee Handbook, Safety Manual, and operating guides.</li>
<li>Wear proper attire at all times in accordance with the Company Dress Code.</li>
<li>Must be able to pass and maintain certification from TIPS and/or Responsible Vendor training if alcohol is served at your respective property.</li>
<li>Other duties as assigned, of which the associate is capable of performing.</li>
</ul>
FINANCIAL RESPONSIBILITIES:
<ul>
<li>Ensure that all cash, check, and miscellaneous departments are in balance at the end of each shift.</li>
<li>Check all credit cards to ensure they are valid.</li>
<li>Post room charges, food &amp; beverage charges, phone charges, compute guest bills</li>
</ul>
(individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by hotel brand.
<ul>
<li>Develop a thorough knowledge of the accounting system particularly how to handle guests being Direct Billed.</li>
</ul>
SAFETY &amp; SECURITY RESPONSIBILITIES:
<ul>
<li>Have a thorough knowledge of emergency procedures.</li>
<li>Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Minimum 2 to 3+ years work experience.</li>
<li>Computer Knowledge/Skills: MS windows, Property Management Software.</li>
<li>Experience handling cash, accounting procedures, and general administrative tasks.</li>
<li>Highly focused &amp; motivated with excellent communication skills.</li>
<li>Professional in appearance and presentation.</li>
<li>Requires standing, sitting, walking, grasping, &amp; repetitive motions.</li>
<li>Able to lift or move items weighing up to 30 lbs.</li>
</ul>
Job Type: Full-time
Pay: $0.00 - $0.00 per hour
Benefits:
<ul>
<li>Employee discount</li>
</ul>
Schedule:
<ul>
<li>8 hour shift</li>
<li>Weekend availability</li>
</ul>
Education:
<ul>
<li>High school or equivalent (Preferred)</li>
</ul>
Experience:
<ul>
<li>Hotel experience: 1 year (Required)</li>
</ul>
Work Location: One location

Guest Service Representative

<h3>Job Description</h3>
Job DescriptionDescription:
At MML Hospitality, we strive to create unforgettable experiences by seamlessly blending food, service, and design. Led by visionaries Liz Lambert, Larry McGuire, and Tom Moorman, we provide refined hospitality through meticulous attention to detail, immersive storytelling, and extraordinary dining, hotel, and retail encounters. We take pride in owning and operating our properties, selectively pursuing projects that align with our core vision and values. With a strong commitment to respect, growth, and community, we offer a fulfilling career in hospitality, promoting teamwork, inclusivity, and well-being in our stunning locations.

What we are looking for:
Las Montanas is seeking a passionate Assistant General Manager who loves to elevate the dining experience, train and develop our managers and service staff, and seamlessly coordinate front-of-house and back-of-house operations to ensure a memorable dining experience.

Why you'll want to work for MML:
<ul>
<li>Competitive Salary + Bonus Potential</li>
<li>Beverage Education Reimbursement</li>
<li>Paid Time Off</li>
<li>MML Property Discounts (Hotel, Restaurant, Retail)</li>
<li>Fitness and Health Benefits</li>
<li>Medical, Dental, Vision, Disability, Life, and Pet Insurance</li>
<li>Retirement Benefits</li>
<li>Parental Leave</li>
<li>Advancement and Promotion Opportunities</li>
<li>Ski Pass Discounts</li>
<li>Community Service Opportunities</li>
<li>Relocation Assistance</li>
</ul>
What you'll do:
<ul>
<li>Support the General Manager in all aspects of operations, including staff management, service, financial performance, and overall guest satisfaction.</li>
<li>Assist in recruiting, hiring, training, and scheduling of employees, ensuring a high level of service and professionalism.</li>
<li>Supervise and mentor servers, hosts, bartenders, and support staff to maintain consistent quality standards, efficient workflow, and exceptional customer service.</li>
<li>Collaborate with the culinary team to ensure smooth coordination between the front and back of house operations, including managing food and beverage inventory, maintaining quality control, and optimizing cost management.</li>
<li>Uphold the restaurant's standards, ensuring compliance with health and safety regulations, as well as local, state, and federal laws.</li>
<li>Monitor and analyze financial performance, including sales figures, cost control measures, and budget management, to maximize profitability and minimize waste.</li>
<li>Foster a positive and productive work environment by providing ongoing training, coaching, and performance feedback to the staff, promoting teamwork and professional growth.</li>
<li>Act as a liaison between guests and management team, promptly addressing any guest concerns or complaints to ensure exceptional satisfaction.</li>
<li>Assist in developing and implementing marketing strategies and promotional activities to attract new customers and retain existing clientele.</li>
</ul>
Requirements:
<ul>
<li>Minimum of 3 years of progressive experience in a fine dining restaurant or high-end hospitality establishment, with at least one year in a supervisory or managerial role.</li>
<li>Strong knowledge of elevated dining service standards, wine and beverage programs, and culinary trends.</li>
<li>Excellent leadership abilities, with the capacity to inspire and motivate a diverse team.</li>
<li>Exceptional interpersonal and communication skills, with the ability to effectively interact with guests, staff, and management.</li>
<li>Proven track record of achieving financial targets, implementing cost control measures, and driving profitability.</li>
<li>Outstanding problem-solving skills, with the ability to make quick decisions and handle stressful situations with composure.</li>
<li>Proficient in using restaurant management software, POS systems, and Microsoft Office Suite.</li>
<li>Knowledge of health and safety regulations and compliance standards.</li>
<li>Flexibility to work evenings, weekends, and holidays as required.</li>
</ul>
Physical Requirements: The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may enable individuals with disabilities to perform the operations. While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to use hands or fingers to handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities this position requires include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Background Check: If an offer is extended for this position, you must undergo a comprehensive background check. This process may include verification of employment history, education credentials, criminal records, and other relevant information offered employment for this role will undergo a comprehensive background check. By applying for this position, you acknowledge and agree to the background check process as a condition of employment.

MML Hospitality is an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other prohibited basis. We intend all qualified applicants to be given equal opportunity and that selection decisions be based on job-related factors
Compensation details: 80000-85000 Yearly Salary
PIc7ddd4df44d6-25405-34454812

Assistant General Manager, Las Montanas

<h3>Job Description</h3>
Job Description
MUST HAVE UNION HOTEL EXPERIENCE IN NYC.
As Front Desk Manager, you will perform duties assigned to you including those identified below:
1. Assign duties and shifts to assigned employees and observe and monitor performances to ensure adherence to company policies and operating procedures. 2. Cooperate and strategize with other managers to ensure coordination of hotel activities. 3. Answer all inquiries pertaining to hotel policies and services. 4. May patrol public areas, investigate disturbances and warn troublemakers. 5. Responsible for scheduling of the Front Office, Bell Staff and Concierge Departments. 6. May receive and process advance registration payments. 7. Maintain 4-Diamond Standard Operating Procedures and deliver first class service. 8. Assist in achieving budget revenues and expenses, while maximizing profitability related to the Front Office Department. 9. Develop operational plans for Front Office, Bell Staff and Concierge departments. 10. Increase level of guest satisfaction by delivering an improved product through employee development and training. 11. Manage compliance with local, state and federal laws and regulations. 12. Manage reservations to maintain highest possible room occupancy and average daily rate through suggestive selling by employees. 13. Maintain procedures for credit control and financial transactions. 14. Maintain procedures for guest security and emergency procedures. 15. Receive departmental related guest complaints and ensures corrective action is taken. 16. Must be able to work weekends, evenings, overnights and holidays to meet business demands. 17. Will be required to cover shifts at the desk. 18. Will be required to act as Manager on Duty, in the absence of the Operations Manager, or Director of Operations. 19. Will be required to pursue FSLD certification.

Hotel Front Desk Manager

<h3>Job Description</h3>
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here. 
This is a part time position with varied hours between 1st and 2nd shift. Weekend availability required.
This position is eligible for discounted downtown parking, free employee meals, DailyPay, hotel and restaurant discounts and more. 

JOB REQUIREMENTS

<ul>
<li>Report to work on time, in proper and clean uniform, including AC pin. Personal appearance and grooming must conform to standards.</li>
<li>Handle all duties according to hotel policies, procedures, internal rules and standards.</li>
<li>Conform to cash handling procedures at all times.</li>
<li>Be knowledgeable about daily hotel operations, check daily game plan sheet, bulletin boards and be up to date with all changes, new procedures and events.</li>
<li>Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.</li>
<li>Have knowledge about room rates, packages, discounts and promotions and know how to handle each.</li>
<li>Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.</li>
<li>Follow all cash handling and banking procedures to check out all customers efficiently.</li>
<li>Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.</li>
<li>Operate MARSHA and FOSSE, take same day reservations and know how to enter reservations in MARSHA.</li>
<li>Operate Guestware, MICROS, and Mobile Guest Services. </li>
<li>Perform guest registration and room assignment and accommodate special requests of all guests.</li>
<li>Be knowledgeable about Marriott Rewards benefits and accumulate sign-ups.</li>
<li>Know how to follow all hospitality guidelines.</li>
<li>Answer the phones according to the standards of proper etiquette, not exceeding 3 rings.</li>
<li>Handle mail, packages, and messages properly and on a confidential basis.</li>
<li>Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.</li>
<li>Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the "Guest Response Program" procedures.</li>
<li>Assist fellow associates in their jobs to ensure that all jobs are done on time.</li>
<li>Have knowledge about all emergency procedures and know how to act on them.</li>
<li>Be flexible in regard to work schedule.</li>
<li>Use your FOSSE and other passwords with discretion; log off the terminal when leaving the area.</li>
<li>Have knowledge about the city, the local area and attractions to provide the guests with all requested information.</li>
<li>Ensure proper credit when checking out guests and provide the guests with a 0 balance invoice.</li>
<li>Handle late charges according to the procedure.</li>
<li>Bank out at the end of the shift by following the blind drop procedures strictly. The front office will always verify the shift closing and enter the drop in the system.</li>
<li>Manager will always verify the shift closing and enter the drop in the system.</li>
<li>When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured.</li>
<li>Report any unusual occurrences or requests to the manager or security.</li>
<li>At all times strive to represent the JW Marriott in the most professional manner.</li>
<li>Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the Guest needs to ask. </li>
<li>Focus your total attention to the guests, embody the AC Hotel core values; harmonious, modern, and discerning.</li>
<li>Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations.</li>
</ul>

SAFETY AWARENESS
<ul>
<li>Maintain safety by adhering to all safety policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors and in congested areas. Ensure that proper safety instructions are given before operating any equipment</li>
<li>Read and understand the emergency red book binder to better aid the guest and coworkers in case of hotel emergency</li>
<li>Report suspicious behavior to security or behavior that causes associates or guests to feel uncomfortable</li>
</ul>
WORK ENVIRONMENT
<ul>
<li>The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. </li>
<li>The noise level in the work environment is usually moderate, sometimes varying with live music performers.</li>
</ul>
By signing below, you are verifying that you have read all of the above and will abide by all points of the position description to the best of your ability.

NOTICE
The hotel business functions seven (7) days a week, twenty-four (24) hours a day. You as an associate must realize this fact and be aware that at times it may be necessary to move you from your accustomed shift, as business demands. This is a hospitality business and a hospitable service atmosphere must be displayed at all times. In addition, you understand that business determines the amount of hours which are worked and that some weeks you may be scheduled to work less than forty (40) hours, and on other weeks you may be scheduled to work more than forty (40) hours per week. I have read and received a copy of the above description and fully understand that violation of any of the stated responsibilities and duties is grounds for disciplinary action.

Front Desk Agent - Part Time

<h3>Job Description</h3>
If you are passionate about helping people and looking for a company that supports career advancement, we may have the perfect opportunity for you at Tru by Hilton! Prominence Hospitality is now hiring an Front Office Manager! Why You'll Love Prominence:
<ul>
<li>We are deeply invested in our team and ready to IGNITE your career. Inclusive, Growing, Noteworthy, Innovative, Thoughtful, Empowering are the hallmarks of our company’s culture.</li>
<li>Competitive pay &amp; incentives</li>
<li>Training and development programs and opportunities for career growth.</li>
<li>Medical, Dental, Vision and Life Insurance plans (Full-time employees, 30+ hours/week).</li>
<li>401k, Health Savings and Spending Accounts.</li>
<li>Paid Time Off, Work/Life balance and Employee Discounts - friends and family enjoy too!!</li>
</ul>
ResponsibilitiesWhat you will do as our next Front Office Manager
<ul>
<li>Be a Leaderas you assign duties and schedule all shifts to Guest Service Representatives. Observes performances to ensure adherence to hotel properties and establish operating procedures..</li>
<li>Put our best foot forward as you oversee front desk duties, making sure to treat our guests in accordance with Prominence standards.</li>
<li>Showcase your organizational and leadership skills as you cultivate strong working relationships and communications with hotel staff, executive staff and other departments to ensure maximum operating effectiveness and fulfillment of special event/guest needs</li>
<li>Be a team player as we work hard and have lots of fun!</li>
</ul>
All while in a safe and inclusive environment that’s been ranked among the best workplaces.Required SkillsWhat you need to be successful as a Front Office Manager
<ul>
<li>Strong organizational, computer, and analytical skills with the ability to multi-task in a fast-paced environment.</li>
<li>Possess a positive upbeat attitude and be an effective listener, prepared to understand and solve issues quickly both face-to-face and on the phone.</li>
<li>Working knowledge of Microsoft Office and reservation management systems is a plus.</li>
<li>Strong Customer Service background requires, hotel experience a plus. </li>
<li>Attention to detail, multitasking, and time management skills.</li>
</ul>
So, if you think that YOU are the right fit for US, let’s connect.

Front Office Manager

<h3>Job Description</h3>
Purpose: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.
RESPONSIBILITIES:
<ul>
<li>Approach all encounters with guests and associates in a friendly service-oriented manner.</li>
<li>Maintain regular attendance in compliance with Athena Hospitality standards as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).</li>
<li>Run all reports as required for Food and Beverage audit.</li>
<li>Complete the Night Audit checklist for computer procedures daily.</li>
<li>Balance the day's work (i.e., movie revenue telephone postings valet laundry servers and desk agent's paperwork etc.).</li>
<li>Maintain cashiering responsibilities as per Front Office procedures.</li>
<li>Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.</li>
<li>Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)</li>
<li>Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.</li>
<li>Maintain proper record keeping (i.e., logbooks etc.) according to Athena Hospitality standards.</li>
<li>Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.</li>
<li>Have a working knowledge of security procedures.</li>
<li>Prepare and distribute the Daily Flash Report as needed.</li>
<li>Transfer the master or house accounts as necessary.</li>
<li>Distribute work (i.e., revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s.</li>
<li>Train any new Night Auditors as requested.</li>
<li>Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.</li>
<li>Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)</li>
<li>Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary).</li>
<li>Perform any other duties as requested by the Guest Services Manager or any other member of management.</li>
<li>Maintain proper operation of the telephone switchboard and ensure that all Athena Hospitality performance standards are met.</li>
<li>Have knowledge of and assist in emergency procedures as required.</li>
<li>Handle check-ins and check-outs in a friendly efficient and courteous manner.</li>
<li>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</li>
<li>Use proper two-way radio etiquette when communicating with other associates.</li>
<li>Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.</li>
<li>Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds</li>
<li>Be familiar with breakfast operation and standards and be prepared to assist when requested or needed.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>At least 1 year of progressive experience in a hotel or a related field required.</li>
<li>High School diploma or equivalent required.</li>
<li>Must be able to work independently and with minimal supervision.</li>
<li>Must be able to problem solve and troubleshoot to resolve guest issues that may arise and respond to emergency situations.</li>
<li>Must be proficient in Windows operating systems company approved spreadsheets and word processing.</li>
<li>Must work well in stressful high-pressure situations.</li>
<li>Must be able to work with and understand financial information and data and basic arithmetic functions.</li>
<li>Must be able to work in a self-managed environment.</li>
<li>Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.</li>
<li>Must maintain composure and objectivity under pressure.</li>
</ul>
Job Settings and Physical Demands: To perform the job successfully, the candidate must be able to stand and walk 50% of their workday. Lifting and carrying up to 45 lbs. may be necessary at times and bending and stooping are required. Job is performed indoors in well ventilated area.
Disclaimer This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.
EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Part-Time Night Auditor

<h3>Job Description</h3>
Job Description
Open to the Public
Full-Time
5/13/24-5/22/24
Days and Shifts: M-F 8a-5p 
Eligible Employer for Public Student Loan Forgiveness as a non-profit.
SCIT recognizes that work-life balance is essential in day to day operations. Our Flexible Schedule and Telework options for employees make it possible to balance the needs of your family while still being on track at work. Flexible Schedule and Telework options are based on the departments need.
The Tribe is more of a community based organization we understand your family life is important, it’s important to us too. As a team member you will enjoy our three different types of paid leave time off Personal, Annual and Sick. 
 Our paid time off accruals for annual and sick leave are as followed: 0-3 years of service = 2 hours of annual &amp; sick per 40 hours worked; 3-9 years of service = 3 hours of annual &amp; sick per 40 hours worked; 10 years or more of service = 4 hours of annual &amp; sick per 40 hours worked. Plus you get 16 hours of personal time per calendar year (prorated based on your start date, resets every Jan.1). We also have Bereavement, Longevity, Fitness, and maternity/paternity leave. 
Position Summary: 
Under the supervision of Accounting Manager, provide office support in the day-to-day operations of Tribal Accounting, including Per Capita and Travel.  Responsible for making travel arrangements and planning cost effective travel accommodations for employees of the organization including Soaring Eagle Casino &amp; Resort, Saganing Eagles Landing Casino &amp; Hotel, Tribal Operations, and for non-employees including committees, and boards.  
Essential Duties and Responsibilities:
<ul>
<li>Assist Tribal Members and employees, and work closely with Tribal Clerk’s Office and relevant outside entities pertaining to the Per Capita Department.</li>
<li>Accept all monetary payments at the front desk and issue receipt from financial system for all transactions.  Verify all monies collected from the daily cash report.</li>
<li>Distribute Tribal Member loan checks.</li>
<li>Access Tribal Member information for any inquiries.</li>
<li>Verify Tribal Member loan eligibility requirements are met for all loan applications on a weekly basis. </li>
<li>Compile and maintain reports and spreadsheets as requested using MS Excel and other software.</li>
<li>Verify accuracy of annual reports for Adult per capita membership and verify quarterly for child welfare affidavits to minor membership.  Ensure payment suspension policy is enforced.  Ensure updated information is documented.</li>
<li>Maintain data accuracy with Per Capita software for name changes, POAs, social security numbers and address changes.  Follow up with correspondence or phone calls with discrepancies.</li>
<li>Use Per Capita software for day to day information pertaining to per capita payments, policies, and procedures, including requests for income verification, check stubs, pay advices, and 1099s with written authorization for release to third parties.</li>
<li>With authorized signatures from Tribal Council, complete check inquiries and process stop payments through the current financial institution website.</li>
<li>Follow-up on all outstanding per capita checks and address with required action.</li>
<li>Follow up with correspondence to Tribal Members and custodial parents of minors with any missing social security cards and ensure appropriate policies are enforced.</li>
<li>Follow-up with correspondence or phone calls when mail is returned for a Tribal Member due to invalid addresses.  Ensure addresses are verified before releasing checks from the Per Capita office as required by policy.</li>
<li>Organize office and assist associates to optimize procedures, including research and analysis.</li>
<li>Work with outside agencies regarding travel arrangements for employees, which includes but is not limited to reserving hotel accommodations, rental car reservations, and making flight arrangements.</li>
<li>Use the company credit card to book travel purchases, review the monthly statement, and bill respective departments.</li>
<li>Comply with all internal policies when making travel arrangements for employee/non-employees.</li>
<li>Coordinate with other departments to ensure compliance with established policies.</li>
<li>Review and process Per Capita, Federal, State, Direct Deposit, Stop Direct Deposit, FOC, authorization and Tribal Member loan applications.</li>
<li>Attend meetings and training as directed by management staff.</li>
<li>Serve as department liaison as all Tribal membership meetings, including community meetings.</li>
<li>Learn and follow all SOPs established for Per Capita, including knowledge of and utilization of the HR system. Must review SOPs annually for updates or needed changes.</li>
<li>Assist with all areas of the Per Capita function, including entry and data retrieval in the HR system.</li>
<li>Provide assistance and backup for the Per Capita team members as needed, routinely engaging in software/departmental trainings.</li>
<li>Perform receptionist duties as assigned.</li>
</ul>
<ul>
<li>Provide excellent customer service for all internal and external customers of the operations at all times.  Provide solutions for customer concerns and continually focus on customer service as our top priority. </li>
<li>Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.</li>
<li>The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.</li>
</ul>
Contacts/Purpose of Contacts:
<ul>
<li>Empowered to interact with employees within the department and within the organization, with Tribal Council members, Tribal members, and with the general public to accomplish the objectives of the organization. </li>
</ul>
Knowledge, Skills, and Abilities:
<ul>
<li>Knowledge of modern office practices, procedures, and equipment.</li>
<li>Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.</li>
<li>Knowledge of records management and basic accounting procedures.</li>
<li>Knowledge of data entry and computer software.</li>
<li>Knowledge of document retention.</li>
<li>Knowledge of POI travel and GSA policies.</li>
<li>Knowledge of Procurement Processes and Procedures.</li>
<li>Knowledge of bidding requirements and specifications.</li>
<li>Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access and PowerPoint.</li>
<li>Skill in researching flight and hotels on the internet.</li>
<li>Ability to be a team player and willing to always assist.</li>
<li>Ability to communicate efficiently and effectively both verbally and in writing.</li>
<li>Ability to handle multiple tasks and meet deadlines.</li>
<li>Ability to carry out instructions furnished in verbal or written format.</li>
</ul>
Physical Demands:
<ul>
<li>Frequent use of hands, wrists, fingers associated with computer equipment. </li>
<li>Occasionally sit and stand, bend, climb and balance.</li>
<li>Normal visual acuity, ability to talk and hear.</li>
<li>Occasionally lift and/or move up to 20 pounds.</li>
</ul>
Work Environment:
<ul>
<li>Normal office environment.  </li>
<li>Extended hours and irregular shifts may be required.  </li>
</ul>
Job Requirements
<ul>
<li>High School Diploma or GED.</li>
<li>Four (4) years administrative support experience.</li>
<li>Proficient with accounting software and Microsoft Office, with 70% accuracy.</li>
<li>Must be able to pass background check to meet the employment eligibility requirements as they pertain to the position.</li>
</ul>
Desired Qualifications:
<ul>
<li>Associate’s Degree.</li>
<li>Two (2) years experience in Travel &amp; Tourism.</li>
</ul>
License, Certification, or Special Requirements:
<ul>
<li>Native American preference shall apply to all positions.</li>
</ul>

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