Benefits: 
<ul>
<li>401(k)</li>
<li>Bonus based on performance</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
We are looking for a dynamic General Manager to lead our dedicated team at the Springhill Suites in Savannah, Georgia. General ManagerOur General Managers hold one of the most important roles at the hotel. They are the hotel's leader. They motivate managers. Inspire employees. Engage with guests. All while running an efficient and profitable business that delivers a superior guest experience. This job might be for you if you:
<ul>
<li>Can handle the daily operations and oversee all areas of the hotel including front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales. </li>
<li>Are capable to successfully market the hotel's quality product and services with the goal of exceeding guests' expectations. </li>
<li>Are sharp at and will provide sales leadership and implement plans to achieve profitability goals. </li>
<li>Know how to recruit, hire, train and retain top talent that will give the WOW experience to all guests. </li>
<li>Have the ability to not only supervise hotel employees but mentor and motivate them as well. </li>
<li>Are passionate and will help guests out as quickly and awesomely as possible. </li>
<li>Know how to work with departments to achieve budgets and build strong working relationships. </li>
<li>Will motivate and ensure the cleanliness and safety of the hotel. </li>
<li>Are capable at creating the hotel's annual budget and track performance throughout the year. </li>
<li>Can produce and effectively explain the monthly financial reports. </li>
<li>Have the ability to deliver strong financial performance while maintaining guests relations. </li>
<li>Enjoy collaboration and learning with other ZMC Hotels General Managers. </li>
</ul>
Benefits:Join the Springhill Suites where we provide the best in services to our guests and where we support and develop our team. This position provides:
<ul>
<li>Monthly Bonus program. </li>
<li>Health, Dental insurance and Vision Discount plans. </li>
<li>Paid Time Off (PTO) after only 60 days employment. </li>
<li>401k plan to help you plan for your future. </li>
<li>Discounted hotel rooms. </li>
<li>A great work environment with an engaged team. </li>
</ul>
 We provide the best in hospitality- to our employees and our guests. We offer seasonal work and full-time careers; flexible scheduled and study employment; extra cash or career growth. We hire friendly employees who provide quality service.

General Manager

<h3>Job Description</h3>
Pay: $22.75 per hour 
 
At Great Wolf, the&nbsp;Food Outlet Supervisor&nbsp;brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability.
Hiring immediately with full-time, part-time, and flexible scheduling&nbsp;&nbsp;
 
Join our Pack:&nbsp;&nbsp;&nbsp;
•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels&nbsp;&nbsp;&nbsp;
•Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives&nbsp;&nbsp;&nbsp;
•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training&nbsp;&nbsp;&nbsp;
•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund&nbsp;&nbsp;&nbsp;
•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.&nbsp;&nbsp;&nbsp;
Benefits:&nbsp;&nbsp;&nbsp;
<ul>
<li>Medical, Dental, and Vision insurance&nbsp;&nbsp;&nbsp;</li>
<li>Health savings account&nbsp;&nbsp;&nbsp;</li>
<li>Telehealth resources&nbsp;&nbsp;&nbsp;</li>
<li>Life insurance&nbsp;&nbsp;&nbsp;</li>
<li>401K with employer match&nbsp;&nbsp;&nbsp;</li>
<li>Paid vacation time off&nbsp;&nbsp;&nbsp;</li>
<li>Paid parental leave&nbsp;</li>
</ul>
 
Essential Duties &amp; Responsibilities
<ul>
<li>Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments</li>
<li>Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks</li>
<li>Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies</li>
<li>Provides coaching, encouragement, and recognition to pack members regularly</li>
<li>Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members</li>
<li>Responds to pack/guest concerns and escalates to leadership as appropriate</li>
<li>Understands and participates in scheduling of staff, execution of labor management and forecasting</li>
<li>Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters</li>
<li>Performs daily audits per procedure to ensure optimal operation to standards</li>
<li>Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members</li>
<li>Monitors performance of staff, providing real time feedback and coaching</li>
<li>Participates in recruitment process and selection of talent for the F&amp;B staff</li>
<li>Partner with F&amp;B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS</li>
<li>Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.</li>
<li>Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair</li>
<li>Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs</li>
</ul>
 
Basic Qualifications &amp; Skills
<ul>
<li>High School diploma or GED</li>
<li>Minimum of 1 year experience in a food service leadership capacity</li>
<li>Minimum of 1 year experience utilizing Point-of-Sale (POS) technology</li>
<li>Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook</li>
<li>Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills</li>
<li>Basic math skills (addition, subtraction, etc.) as they apply to cash handling</li>
<li>Proficient in both written and spoken English</li>
<li>Ability to work flexible schedule including nights, weekends, holidays as needed</li>
</ul>
 
Desired Qualifications &amp; Traits
<ul>
<li>Associates degree or higher in hospitality or related field</li>
<li>Prior experience with Micros POS</li>
<li>Serve-Safe and/or TIPS certification</li>
<li>Previous hotel experience, preferably in a large family resort or hotel</li>
</ul>
 
Physical Requirements
<ul>
<li>Able to lift up to 30lbs</li>
<li>Able to bend, stretch, and twist</li>
<li>Able to stand and walk for long periods of time</li>
</ul>
Restaurant Supervisor:
At Great Wolf, the&nbsp;Restaurant Supervisor&nbsp;is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations.
 
Essential Duties &amp; Responsibilities
<ul>
<li>Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards</li>
<li>Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters</li>
<li>Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns</li>
<li>Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance</li>
<li>Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift</li>
<li>Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)</li>
<li>Identify all Out of Order equipment and pass along to Manager for repair</li>
<li>Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc.</li>
<li>Assists with the coordination and execution of birthday parties</li>
<li>Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies</li>
</ul>
 
Basic Qualifications &amp; Skills
<ul>
<li>Some High School education or equivalent</li>
<li>1+ year previous experience in a food service team lead capacity or leadership role</li>
<li>1+ year utilizing Point-of-Sale (POS) technology</li>
<li>Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling</li>
<li>Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed</li>
<li>Successful completion of criminal background check and drug screen</li>
</ul>
 
Desired Qualifications &amp; Traits
<ul>
<li>Prior experience with Micros POS</li>
<li>Serve-Safe and/or TIPS certification</li>
<li>Proven teamwork</li>
<li>Projects professional image that inspires trust and confidence</li>
<li>Enthusiastic and positive energy</li>
</ul>
 
Physical Requirements
<ul>
<li>Able to lift up to 30 lbs.</li>
<li>Able to bend, stretch, and twist</li>
<li>Able to stand for long periods of time</li>
</ul>
 
Application Instructions:&nbsp;&nbsp;&nbsp;
Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities&nbsp;
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)&nbsp;

Supervisor, Food & Beverage

Benefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Wellness resources
Job Overview
The General Manager is responsible for the day-to-day operations of the hotel. This includes, but is not limited to, Front Office, Food and Beverage, Housekeeping, Engineering, Security, and Administrative departments.
They will be expected to communicate the vision, direction, and purpose of all hotel and company initiatives, and achieve and maintain superior financial results while fostering a guest-focused environment. They will develop and drive strategies and tactics that make a big impact and actively seek out critical information on market trends, segment behavior, and other data to make informed decisions. They will create and promote learning opportunities and development plans for direct reports, with the aim of fostering a culture of development across the broader team.
The person having this position must possess good communication skills, have the ability to resolve conflict, and have a thorough understanding of LINE policies, procedures and expectations.
Because of the fluctuating demands of the company’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
Responsibilities
Administrative:
Serve as the liaison between your property and the Managing Director
Manage expenditures from the Annual Operating Budget and Capital Reserve Budget
Monitor and manage the guest billing and collection procedures including delinquency, suspension, etc.
Initiate, implement, understand and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll and month-end analysis
Review payroll records for appropriate personnel
Implement policies and procedures involving severe weather, safety and fire
Responsible for planning, documenting, implementing and monitoring department training programs
Accountable for the timely completion of any projects as requested
Comply with hotel purchasing and invoice procedures
Coordinate contract services relevant to specific areas of responsibility
Develop a continuous five-year capital improvement plan for operations
Ensure that all accounting standards are adhered to
Implement and adhere to the company Standard Operating Procedures for all departments
Maintain accurate records and files of hotel programs
Communication:
Communicate effectively and collaboratively with intercompany support teams- Brand, Revenue, People, Finance, Engineering and Sales
Communicate and interact with each employee, guest, investor and hotel management team member with courtesy, dignity and respect while maintaining a consistent professional demeanor
Ensure all calls are answered in a courteous and professional manner
Ensure follow-up to escalated guest comments and comment card responses via telephone/email and provide follow-up documentation within five (5) business days
Initiate and maintain effective positive communication between guests and personnel
Maintain an “Open Door” communication policy for personnel and guests
Maintain contact with trade associates, business improvement districts, professional organizations and industry publications for improvement of procedures and new technical advances
Organize and conduct staff meetings and one on ones with direct reports
People:
Responsible for interviewing, selecting, training, guiding and managing employees
Ensure company recruiting and onboarding procedures are adhered to
Ensure all employees are in appropriate uniform and attire for their scheduled shift
Maintain an increased awareness of safety issues
Maintain and monitor effective personnel relations in a supportive, confidential environment
Ensure maintenance of job descriptions, postings, personnel evaluations, pertinent telephone listings and benefit communication
Implement labor standards and tailor job description templates to the specific hotel
Ensure development of a hotel-specific orientation and implement both property and corporate orientations
Administer and train on progressive discipline policies and procedures
Responsible for performance evaluations and setting annual goals for personnel
Operations:
Ensure that all staff is delivering the levels of service in accordance with the hotel standard operating procedures
Have a thorough understanding of the maintenance of the property
Oversee maintenance of property exteriors and public spaces and conduct daily inspections
Adhere to all written mandatory policies and procedures, manuals, memos and oral instructions
Oversee project completion for preventative maintenance, deep cleaning and special projects
Ensure the successful execution of all property events and local activations as needed
Collaborate with 3rd party F&amp;B partners on planning and pricing of all menus items
Have a thorough understanding of services, amenities and offerings
Maintain current knowledge of all activities and events in the surrounding areas
Oversee the entire guest experience, from pre-arrival through departure
Promote and encourage guest name recognition at all times
Responsible for reviewing, understanding and following up on hotel guest needs
Coordinate and monitor contract services to ensure performance and productivity involving special projects and daily maintenance of grounds and guest rooms to meet guest expectations
Coordinate par level and stock of all inventory items
Oversee the weekly work schedule of all personnel
Ensure safety equipment, fire extinguishers, first aid kits, etc. are inspected and in good working condition
Ensure that all equipment within the area of responsibility is maintained and in good working condition
Oversee safety and emergency procedures and know the OSHA requirements
Competencies
At least five (5) years’ experience as hotel General Manager or relevant position required
Experience in LA metro area market required
Hotel union experience is required
Bachelor’s degree preferred
Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)
Ability to work with PMS and POS software
Outstanding communication and interpersonal skills
Excellent reading, writing and oral proficiency in the English Language
Excellent organizational and time management skills
Excellent attention to detail
Financial Management
Performance Management
Business Acumen
Ethical Conduct
Ability to multitask
Work well under pressure, be a team player
Compensation &amp; Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
About our Brand 
More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.
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Located across the street from the San Diego Convention Center and nestled underneath the iconic entrance to the Gaslamp Quarter, Lou &amp; Mickey’s has been Downtown San Diego’s favorite steakhouse for over a decade. The restaurant was recently renovated, yet still magically transports you to another time. 
Here's What We'll Bring To The Table for General Manager: 
Competitive Salary: $110,000 to $140,000 based on experience + realized bonus 
Paid Vacation and Sick Days 
Dining Discount for you and up to 5 guests 
401k with a Match 
Education Reimbursement 
Medical insurance, Dental insurance, Vision insurance, Life insurance, and Pet Healthcare Savings Account 
Our managers are held at a high standard with clear expectations to be the leader of the restaurant, the ambassadors of our product and the executor of our hospitality. As the General Manager, you will be the leader of the restaurant and a role model of our guest first mentality. You will lead and support the rest of the Management team to set goals and successfully achieve results. The General Manager motivates, develops, and leads both crewmembers and managers. 
You will be the expert in all areas of the restaurant and support our seamless service while continuing to develop and coach your crew. You will be the go-to person for operations troubleshooting, Guest interactions, and any human resources events. 
Once hired, you will be joining a stable company that has a proven track record of developing successful operators over the past 30 plus years. You will be fully trained in financial acumen, quality assurance, daily operations, and leadership. You will learn all aspects of operations from sophisticated operating systems to managing a product centric menu, to the behind-the-scene process of creating cutting edge restaurant designs and concepts. You will be partnered with a Director of Operations and given all the tools to be efficient and effective. 
Your personal career path is driven by your own goals and we are prepared to give you all the tools needed to take you to any level of leadership you desire. A successful General Manager with us is “standards-driven” and vigilant, showing a high-level of integrity in their work. They always interact with crewmembers and Guests in a professional manner and take a positive approach to resolving issues. 
Essential Responsibilities: 
Oversees the daily operations from ordering, purchasing, receiving, storage, and preparation of all food products to guest relations, flow of business, and service standards. 
Oversees the flow of the business during business hours, being active in all areas of the restaurant (front desk, bar/lounge, kitchen, and main dining room) for the whole dining period. 
Responsible for financial operations of restaurant. 
Approves all schedules. 
Participates in creativity of developing incentive programs, generating sales and marketing services. 
Ensures that all food products meet company recipe specifications for preparation and quality. 
Recognition of crewmembers (coaching). 
Approve payroll, OT, and any exceptions. 
Communicate with MP/DO on all financial, crew, property, or guest related issues. 
Makes financial commitments (donated gift cards) to external partners. 
Forecasts sales and labor budget (annual, weekly, daily). 
Coordinate with other managers about updates, sales, policies, and standards. 
Touch guest tables each shift to build relationships, ensure return visits and troubleshoot anything that arises. 
Lead pre-shift for FOH crew. 
Oversee the training/cross training of the hourly crew. 
Complete New Hire paperwork for all crew. 
Lead progressive discipline of crewmembers and managers. 
Communicate with Home Office on crew related issues. 
Interviews and selects new crew; is the final decision on all hires. 
Conducts annual performance reviews on all managers. 
Sets Departmental goals and follows up with managers on results, measurements, and course corrects when needed. 
Leads weekly Dashboards with all Managers. 
Prepares for and represents restaurant at GM meetings and conference calls. 
Leads all crew meetings. 
Leads and is responsible for MIT training (classroom). 
Formulate restaurant policies and operation policies to continuously enhance our business. 
Investigates and resolves complaints from crew disputes to guest complaints. 
Makes the final decision on transfers to other departments and/or locations. 
Essential Skills/Experience: 
At least 21 years of age. 
Seven years of experience as a Manager in full service, high volume, restaurant. 
Two years of experience as a General Manager in a full service casual or fine dining restaurant of similar concept. 
Seafood knowledge and prior kitchen experience preferred. 
College degree in a related field, i.e., business or hotel and restaurant management, preferred. 
Flexible schedule required - able to work nights, weekends and holidays. 
Professional appearance and presentation required. 
Good longevity in current and past positions. 
Ability to lift up to 40 lbs., 10-20 lbs. is typical. 
Ability to carry up to 120 feet. 
Ability to reach up to 6 feet, 4 feet is typical. 
Ability to work off counter heights of 36 - 42 inches. 
Ability to move through 24 inch aisles and spaces as small as 12 inches.
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Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team. 
Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as a General Manager! 
The General Manager is responsible for managing daily hotel operations in the hotels continuing effort to deliver outstanding guest service and financial profitability; responsible for leading, directing and managing all hotel operations including, but not limited to hotel budgeting, forecasting, strategic planning, leading service initiatives, and leading and managing balanced scorecard performance; oversee service quality, operational efficiency, guest satisfaction, and standard compliance. The General Manager will serve as the primary liaison with hotel owners and corporate entities. 
ESSENTIAL FUNCTIONS: 
Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships. 
Assist in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports. 
Actively participates in Sales discussions, meetings, plans and Sales calls. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff. 
Involved in community and/or government affairs. 
Creates the hotel’s annual budget and monitors the performance of the hotel throughout the year. 
Manage the hotel through a hands-on approach, motivating employees, ensuring employee development and retention and conducting regular employee meetings. 
Ensure outstanding guest service and the adherence to all brand standards. 
Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program. 
Adheres to all franchise and company procedures and regulations as well as standard operating procedures. 
Comply with all corporate accounting procedures. 
Inspects property daily and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction. 
Conducts daily Huddle to include all employees. 
Holds weekly Leadership meetings with agenda. 
Selects, trains, and directs department managers and supervisors and other Employees as necessary keeping them well versed in all policies and procedures. 
Monitors performance, develops and guides Employees in career paths. 
Conducts performance appraisal and personal development plans for management staff and takes action for disciplinary measures as needed; responsible for maintaining proper and confidential Human Resources files, i.e., personnel files, medical files, investigative files. 
Aggressively reduce accidents, and minimize worker's compensation and unemployment claims. 
Remain highly visible and be readily available for guests at all times. 
Take initiative to offer assistance or answer questions throughout the hotel. 
Thoroughly understand and implement the Brand service culture. 
Adheres to action plans and budget concepts (revenues, costs, etc.). 
Safeguard the realization, tracing and adjustment of deviations. 
Develops actions for improvement and cost savings. 
Coordinate planning of Management team with regard to time-tables, work schedules, recruitment and training of employees. 
Available to work front desk shifts as needed (min 2 days) when running below 30%. 
Involvement and follow up on all guest complaints, incidents and accidents. 
Maintain contacts with public authorities in regards to licensing. 
Attend monthly department employee meetings whenever possible. 
Perform other duties as required. 
Provides a professional image at all times through appearance and dress. 
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: 
Must be responsible, reliable, ethical, employee centric, customer centric and radiate a positive and accommodating attitude while interacting with customers and employees. 
Excellent written and verbal communication and interpersonal skills. 
Well organized and detail-oriented. 
Must be able to identify operational performance, productivity, and efficiency gaps and implement measures to correct. 
Ability to multi-task. 
Must be able to effectively lead and motivate a team. 
Proficiency in Microsoft Office applications. 
Previous Sales experience preferred. 
Must have a valid driver’s license and be able to operate a vehicle to meet with clients. 
PHYSICAL DEMANDS: 
While performing the duties of this job, the employee will be required to routinely, stand and walk for long periods of time; may be required to sit for long periods of time; use hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear. 
May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. 
Must be capable of effectively using close vision, distance vision, and color vision. 
Able to operate in mentally and physically stressful situations. 
QUALIFICATION STANDARDS: 
Proven experience as Hotel Manager or relevant role with an emphasis on sales. 
Must have 3-5 years’ prior experience as a General Manager. 
College Education Preferred. 
Understanding of all hotel management best practices and relevant laws and guidelines. 
Demonstrable aptitude in decision-making and problem-solving. 
Reliable with an ability to multi-task and work well under pressure. 
Outstanding leadership skills and a great attention to detail. 
EEO Employer
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JOB SUMMARY
The General Manager will lead the successful operation and administration of all hotel departments, including: Front Office, Housekeeping, Food and Beverage, Banquets, Sales &amp; Marketing, and Engineering. Overall, this position is responsible for ensuring a consistent focus on providing an exceptional guest experience and maximizing profitability of the Hotel. To achieve desired outcomes, the General Manager will plan, implement, and control effective strategies that drive results and through the creation, development and maintenance of a competent, motivated, and empowered team. The General Manager must also be involved within the community and represent the hotel in a positive manner.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
PRIMARY RESPONSIBILITIES
Develop a culture forward atmosphere for the enjoyment of guests and team members alike
Focus on experiential hospitality, implementing systems to provide consistently high levels of service to guests while creating unique and memorable individual experiences
Champion continued development, motivation, training and education of team members to achieve their personal goals and growth
Lead by example and have a roll up your sleeves, get the job done as a team mentality
Be a passionate storyteller, becoming intimately knowledgeable about the history and branding of the property as well as local community relationships and support of fellow hospitality businesses
Keep abreast of the competition, local events, and hospitality trends
Work collaboratively with managers and supervisors to meet or exceed the hotels financial budget and guest service goals
Establish consistent operating procedures and ensure they are consistently followed
Responsible for the appropriate scheduling of hotel staff to ensure guest needs while ensuring labor budgets are withheld
Responsible for all property based Human Resources and accounting functions, including monthly forecasting and reporting, inventory, cash flow and annual budget writing
Assist in the development of the annual marketing plan &amp; budget by developing strategies to increase occupancy and revenue
Participate in weekly revenue management and sales strategies calls
Conduct daily stand-up meetings with management/staff to ensure employees are informed
Ensure the cleanliness and condition of all equipment and each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis.
GUEST SERVICE &amp; SATISFACTION
Responsible for Guest Service scores, review the scores with the staff, site areas for improvement, and create incentives for hotel staff
Handle guest feedback and special requests, resolve any guest issue, and respond to guest reviews
Demonstrate a commitment to servicing the guest and takes initiative to speak to all guests
Show personal control by maintaining a positive attitude, and staying calm and patient in all situations
JOB REQUIREMENTS
College degree and five years of related experience in hotel operations
Strong verbal and written communication skills
Significant attention to detail
Complete understanding of NOI profitability and budget goals
Computer skills required experience with Hotel information systems preferred
Construction experience recommended; however, not required
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Automotive Senior Technician

Job Description Acclaimed industry veterans Chef Melissa Rodriguez, Jeff Katz and Tao Group Hospitality join forces to introduce a new restaurant in West Chelsea. Opening Fall 2024! Tao Group Hospitality offers competitive benefits for all full-time team members such as: 
<ul>
<li>Medical, Dental, and Vision Coverage</li>
<li>401(k) Retirement Program with Employer Match</li>
<li>Life and Disability Insurance Plans</li>
<li>Ancillary Insurance Plans</li>
<li>Mental Health Support and Services</li>
<li>Fertility &amp; Family Forming Support and Resources</li>
<li>Pet Insurance</li>
<li>Employee Discounts</li>
<li>TAO Savings Marketplace</li>
<li>Time off and much more! </li>
</ul>
Oversees the daily activities of the front-of-house operations and team members in accordance with company policies and procedures and works concurrently with the Executive Chef ensuring a successful operation. Interacts with the dining room guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality. ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
<ul>
<li>Anticipate and accommodate the needs of the guests.</li>
<li>Oversees the general cleanliness of the front-of-house and the entire venue.</li>
<li>Conducts decision-making process for interviewing, hiring, and training new applicants.</li>
<li>Oversee the scheduling, growth opportunities, and team member development of all front-of-house team members.</li>
<li>Responsible for all front-of-house job performance reviews in conjunction with the Director of Operations.</li>
<li>Oversee front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency, and profitability</li>
<li>Supervise the execution of regular service, catering, take-out, delivery, and all in/off-venue events.</li>
<li>Possesses in -depth knowledge of operational systems, which includes payroll, inventory, and purchasing.</li>
<li>Regulates all executive-level POS functions.</li>
<li>Responsible, with the Executive Chef, for maintaining the venue's monthly Profit &amp; Loss statement standards.</li>
<li>Oversees Department of Health and company sanitation standards.</li>
<li>Oversees that the venue is compliant with all federal, state, and local laws and regulations, and company policies.</li>
<li>Coaches and develops front-of-house team members by setting clear guidelines and expectations.</li>
<li>Oversees that all mechanical systems are in good working order and compliant with all federal, state, and local ordinances.</li>
<li>Ensures all team members are compliant with all front-of-house standards and procedures.</li>
<li>Possesses in-depth knowledge of all food and beverage menus.</li>
<li>Oversees that all guest and team member concerns are resolved.</li>
<li>Practical knowledge of the job duties of all supervised team members.</li>
<li>Communicates clearly and concisely with heart-of-house team members during service.</li>
<li>Oversees the completion of all opening and closing procedures as prescribed by the company.</li>
<li>Oversees the replacement or repair of all breakage and damage to equipment or furniture.</li>
<li>Attends, leads, and participates in any training sessions, departmental meetings, or pre-service meetings.</li>
<li>Learn by listening, observing other team members, and sharing knowledge while leading by example.</li>
<li>Portrays a positive and professional attitude.</li>
<li>Demonstrates knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments.</li>
<li>Works as part of a team and provides help and support to all fellow team members.</li>
<li>Assist and/ or complete additional tasks as assigned </li>
</ul>
TRAINING REQUIREMENTS:
<ul>
<li>TAO Group Hospitality General Manager Training Program</li>
<li>PCI/DSS Training </li>
</ul>
EDUCATION/WORKING KNOWLEDGE:
<ul>
<li>Minimum 8 years of previous hospitality experience in a General Manager or senior management role within a high-volume setting is essential.</li>
<li>Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.</li>
<li>Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.</li>
<li>Demonstrated financial acumen with P&amp;L statements, annual budgets, forecasting, COGS, and labor models.</li>
<li>Must be organized, self-motivated, and proactive with strong attention to detail.</li>
<li>Proficient with computers (Microsoft Products), POS, and technology. </li>
</ul>
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
<ul>
<li>Must have strong problem-solving skills</li>
<li>Excellent written and verbal communication skills required</li>
<li>Ability to work under pressure and meet deadlines</li>
<li>Must have good positive energy throughout the day</li>
<li>Must be able to read the computer monitors and print legibly</li>
<li>Must be able to sit and/or stand for extended periods of time</li>
<li>Must be able to move quickly through work and set the pace in the office</li>
<li>Must be able to push and lift up to 40 lbs.</li>
<li>Small to Medium office environment</li>
<li>Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment</li>
<li>5-30% Local Travel (United States)</li>
<li>Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume</li>
<li>May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required</li>
<li>Maintain a professional, neat, and well-groomed appearance adhering to Company standards</li>
<li>Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner</li>
<li>Ability to maintain a high level of confidentiality</li>
<li>Ability to handle a fast-paced, busy, and somewhat stressful environment </li>
</ul>
 About Us ABOUT TAO GROUP HOSPITALITY Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates over 80 branded locations in over 20 markets across four continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty &amp; Essex, Wet Republic, Yauatcha, Ling Ling, Cathdrale, Little Sister, The Highlight Room, Sake No Hana, Jewel, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.

General Manager - Crane Club New York

Property: The Virginia Hotel 
Department: Rooms 
Position: Operations Manager 
Reports to: General Manager 
Supervisory Responsibilities: Front Desk Agents, Valets 
Position Overview: Be the motivating force behind our front office operations and create unforgettable guest experiences. Oversee all aspects of check-in and check-out procedures, ensuring seamless and superior service. Manage the front desk team, including budgeting, hiring, scheduling, performance evaluations, and mentoring staff. Develop and implement strategies to maximize revenue, while maintaining and highest standards of guest satisfaction. 
These duties may be described as, but not limited to: 
<ul>
<li>Responsible for the hiring, training and direction of all department employees which include the front desk, breakfast staff, &amp; valet. </li>
<li>Responsible for monitoring PMS system and other operating systems to be certain that they are functioning properly and in good working order. Maintain contact with service providers and emergency telephone numbers. </li>
<li>Ensure efficient guest registration, check-in/out, reservations, and guest inquiries. </li>
<li>Maintain accurate inventory and lease records for weekly rental properties, ensuring compliance with rental agreements and property management regulations. </li>
<li>Interact with guests; resolve all complaints in a timely and professional manner both in the rooms department and Food &amp; Beverage department. </li>
<li>Organize and prepare daily guestroom enhancements. (i.e. flowers &amp; amenities) </li>
<li>Provide support to maintain the standards and efficiency of the hotels breakfast service, ensuring guest satisfaction and operational excellence. </li>
<li>Identify strengths and weaknesses of front desk operations and ensure timely completion of performance appraisals. </li>
<li>Maintain a neat and efficient office environment and order supplies as needed. </li>
<li>Schedule support staff in reference to Banquet Event Orderss (valets, extra desk agent) </li>
<li>Oversee the purchasing and inventory management of retail sales items, ensuring stock levels and maximizing revenue. </li>
<li>Coordinate activities with other property departments to facilitate increased levels of communication and guest satisfaction. </li>
<li>Cross train with F&amp;B department to understand how to close and cash out servers in the Ebbitt Room. </li>
<li>Assist in the creation and operations of property events, including weddings, special occasions, F&amp;B signature events, &amp; wine dinners. </li>
<li>Coordinate with marketing to inform front desk of reference information for current activities and events in the community. </li>
<li>Maintain strong internal communication of policy changes, standards, marketing items and packages that pertain to all front desk agents. </li>
<li>Other duties as assigned. </li>
</ul>
Other: 
To ensure the smooth operation of our hotel and provide exceptional service to our guests, employees may occasionally need to work flexible schedules to accommodate the cyclical nature of the hospitality industry. Additionally, we encourage all employees to participate in scheduled training sessions and meetings to enhance their skills and knowledge. 
As a valued member of our team, we expect you to adhere to the Virginia Hotels rules and regulations. These guidelines are in place to ensure the safety and well-being of our guests, employees, and facilities. By following these guidelines, we can create a positive and productive work environment for everyone. 
Required Knowledge, Skills, Abilities: 
<ul>
<li>Requires superior communication skills, both verbal and written. </li>
<li>Most tasks are performed in a team environment with employee acting as team leader. </li>
<li>Demonstrated supervisor skills, good judgment, and common sense. </li>
<li>Must possess advanced computer skills. (preferred knowledge: Maestro PMS, Aloha, Silverware, Excell, Adobe InDesign). </li>
<li>Excellent organizational and time management skills, with the ability to set priorities for self and others. </li>
<li>Extensive knowledge of the hotel, its services and facilities. </li>
</ul>
Minimum Qualifications: 
<ul>
<li>Bachelors degree preferred. </li>
<li>Two to four years experience in front office/housekeeping/guest services, including at least two years supervisory experience required. </li>
</ul>
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Operations Manager

Job Description Coordinate, administer, direct and manage all property activities with specific responsibilities for Accounting and Front Office Management. Interface with General Manager with regards to all property activities to ensure adherence to hotel and company policies and/or procedures. Direct and supervise Front Office Manager to ensure high standards of guest service and accuracy in all phases of the front office operations. Coordinate with Corporate Accounting to ensure completion of all accounting functions and adherences to all management company policies and procedures. Salary range: 115k - 125k Location Description 2430 Pennsylvania Avenue NW, Washington, Dist. Columbia 20037 Experience a vibrant boutique hotel located in the Foggy Bottom neighborhood and steps away from internationally acclaimed historic Georgetown. Our iconic Washington, DC hotel features luxurious rooms and suites with beautiful dcor and original artwork. Requirements 
<ol>
<li>Able to communicate accurately and effectively in verbal and written from with guests and associates. Respond accurately and completely to people to give directions, instructions, information, answer questions and provide services as required. </li>
<li>Experience in Front Office and Accounting Management. </li>
<li>Computer experience on PMS systems and a working knowledge of manual front desk procedures. </li>
<li>Possess good communication and organizational skills. </li>
<li>Portray effective leadership and provide guidance to the Front Office staff.</li>
</ol>

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