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Salary Range: $22.50 
City Experiences is seeking a Seasonal Guest Service Agent for our Alcatraz operation in San Francisco 
About You:
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
About the Opportunity:
Do you share Alcatraz Cruises' passion for providing amazing experiences? If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at Hornblower, why work when you can cruise? 
To sell tickets to Alcatraz Island. To assist with scanning tickets, loading and off-loading of vessels. To trouble shoot any guest ticketing issues. To provide excellent customer service
Essential Duties &amp; Responsibilities:
• Greet guests upon checking in at the ticket booth. • Assists guests with purchasing tickets or locating and printing tickets for those who are unable to provide a QR Code or Confirmation of their booking. • Execution of responsible cash handling and proper point of sale processes is required when assigned to point of sale and ticketing systems for processing transactions • Dropping cash banks responsibly as required when working with cash banks, point of sale • Processes rescheduling or refunding tickets for guests, as needed, with management approval. • Upsells card products. • Scans tickets prior to entering queue. • Assists with loading and off-loading of guests. • Answers questions concerning fares, routes, schedules, and reservations. • Answers questions regarding Alcatraz Island and other local attractions. • Follows all National Park Service directives, and Alcatraz Island policies. • Performs other duties as assigned.
Minimum Qualifications:
• 2 years customer service experience • Excellent verbal and written communication skills, including conflict resolution skills • Knowledge of another language in addition to English is preferred • Knowledge of Microsoft Office programs required
About Us:
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences' mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
Our Mission: We create amazing experiences.
Our Values: Respect, Environment, afety #1, rofessionalism, Exceed, Communication and Teamwork.
Our Operating Principles: CITY EXPERIENCES 12
<li>Foster diversity and inclusion.</li>
<li>Practice conservation and environmental responsibility.</li>
<li>Cultivate a safe and secure workplace.</li>
<li>Be on time. Come prepared.</li>
<li>Make data-driven, fact-based decisions.</li>
<li>Be decisive with 80:100 solutions (80% right, 100% implementable)</li>
<li>Expect to win - but compete as an underdog.</li>
<li>Embrace innovation and reinvention.</li>
<li>Listen and be responsive.</li>
<li>Strive for efficiency and transparency without politics.</li>
<li>Win as a team. Play your role.</li>
<li>Work hard, have fun, celebrate success.</li>
EQUAL OPPORTUNITY EMPLOYER:
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company is committed to providing equal opportunity in all employment practices, including, but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, sexual orientation, religion, handicap or disability, pregnancy, service member status, citizenship status, or any other category protected by federal, state, or local law.
Additionally, we encourage all qualified applicants, including those with past arrest or conviction records, to apply. The Company participates in the E-Verify program in certain locations

Ticket Both Agent - Guest Services Agent - Seasonal - Alcatraz Cruises

<h3>Job Description</h3>

Guest Service Agent/Front Desk Agent 
Evening shift 3 PM - 11 PM

Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! 
What We Offer: 
<ul>
<li>Career advancement opportunities</li>
<li>Employee discounts</li>
<li>Competitive pay</li>
<li>Daily Pay</li>
<li>Flexible work schedule</li>
<li>Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)</li>
<li>Paid vacation</li>
</ul>
Now offering Daily Pay!
- Track your daily income with updates after every shift you work
- Transfer your earnings instantly or next day
- Automatically save a portion of your paycheck
What we are looking for: 
<ul>
<li>0 – 1+ year of customer service experience </li>
<li>Passionate about hospitality and creating an exceptional guest experience. </li>
<li>Ability to handle confidential information, including guest records, with a high degree of integrity.</li>
<li>Ability to answer and route calls as appropriate; takes guest messages with accuracy.</li>
</ul>
<ul>
<li>All other duties as assigned.</li>
</ul>
Qualifications
Education
Preferred
<ul>
<li>High School degree or better</li>
</ul>

Guest Service Agent

<h3>Job Description</h3>

Guest Service Agent/Front Desk Agent 

Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! 
What We Offer: 
<ul>
<li>Career advancement opportunities</li>
<li>Employee discounts</li>
<li>Competitive pay</li>
<li>Daily Pay</li>
<li>Flexible work schedule</li>
<li>Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)</li>
<li>Paid vacation</li>
</ul>
Now offering Daily Pay!
- Track your daily income with updates after every shift you work
- Transfer your earnings instantly or next day
- Automatically save a portion of your paycheck
What we are looking for: 
<ul>
<li>0 – 1+ year of customer service experience </li>
<li>Passionate about hospitality and creating an exceptional guest experience. </li>
<li>Ability to handle confidential information, including guest records, with a high degree of integrity.</li>
<li>Ability to answer and route calls as appropriate; takes guest messages with accuracy.</li>
</ul>
<ul>
<li>All other duties as assigned.</li>
</ul>
Qualifications
Education
Preferred
<ul>
<li>High School degree or better</li>
</ul>

<h3>Job Description</h3>
Guest Service Agent/Front Desk Agent 

Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! 
What We Offer: 
<ul>
<li>Career advancement opportunities</li>
<li>Employee discounts</li>
<li>Competitive pay</li>
<li>Daily Pay</li>
<li>Flexible work schedule</li>
<li>Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)</li>
<li>Paid vacation</li>
</ul>
Now offering Daily Pay!
-Track your daily income with updates after every shift you work 
-Transfer your earnings instantly or next-day 
-Automatically save a portion of your paycheck 
What we are looking for: 
<ul>
<li>0 – 1+ year of customer service experience </li>
<li>Passionate about hospitality and creating an exceptional guest experience. </li>
<li>Ability to handle confidential information, including guest records, with a high degree of integrity.</li>
<li>Ability to answer and route calls as appropriate; takes guest messages with accuracy.</li>
</ul>
<ul>
<li>All other duties as assigned.</li>
</ul>
Qualifications
Education
Preferred
<ul>
<li>High School degree or better</li>
</ul>

<h3>Job Description</h3>

Guest Service Agent/Front Desk Agent 

Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! 
What We Offer: 
<ul>
<li>Career advancement opportunities</li>
<li>Employee discounts</li>
<li>Competitive pay</li>
<li>Daily Pay</li>
<li>Flexible work schedule</li>
<li>Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)</li>
<li>Paid vacation</li>
</ul>
SUMMARY 
Accommodates guests of the hotel by performing the following duties
 QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 ESSENTIAL JOB FUNCTIONS
 • Greets, registers, and assigns rooms to guests
 • Handles confidential information, including guest records, with a high degree of integrity 
• Promptly and effectively deals with guest requests and complaints
 • Answers and routes calls as appropriate; takes guest messages with accuracy
 • Responsible for cash drawer contents and transactions during shift 
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks 
• Assists with sales and marketing efforts as directed by the General Manager
 • Offers and properly handles requests for wake-up calls
 • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean 
• Ensures common area/lobby is clean 
• Performs laundry functions as directed
 • All other duties as assigned
 COMPETENCY 
To perform the job successfully, an individual should demonstrate the following competencies: 
• Problem Solving – Identifies and resolves problems in a timely manner
 • Customer Service – Responds promptly to customer need; Responds to requests for service and assistance
 • Team Work – Contributes to building a positive team spirit
 • Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment 
• Organizational Support – Follows policies and procedures including but not limited to, dress code policies
 • Adaptability – Able to deal with frequent change, delays, or unexpected events • Attendance/Punctuality – Is consistently at work and on time 
• Dependability – Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan
 • Initiative – Asks for and offers help when needed 
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently • Professionalism – Treats others with respect and consideration regardless of their status or position 
• Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality 
• Quantity – Meets productivity standards; Completes work in timely manner
 • Safety &amp; Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
What we are looking for: 
<ul>
<li>0 – 1+ year of customer service experience </li>
<li>Passionate about hospitality and creating an exceptional guest experience. </li>
<li>Ability to handle confidential information, including guest records, with a high degree of integrity.</li>
<li>Ability to answer and route calls as appropriate; takes guest messages with accuracy.</li>
</ul>
<ul>
<li>All other duties as assigned.</li>
</ul>
Qualifications
Education
Preferred
<ul>
<li>High School degree or better</li>
</ul>

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