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Marion County Health and Human Services is looking to add an organized, motivated, person-centered, and flexible Service Coordinator to our Intellectual and Developmental Disabilities (I/DD) team. This position will provide case management services to children and/or adults who experience Intellectual or Developmental Disabilities. Service Coordinators work collaboratively with individuals, family members, service providers and community partners to coordinate disability related services in all Home and Community-Based settings. 
The successful candidate will be able to demonstrate the ability to communicate clearly and collaboratively, manage competing priorities, problem solve complex situations and coordinate care as part of an Individual Support team. If you enjoy a fast paced, diverse workday and are self-motivated, this may be the opportunity that you are looking for!
GENERAL STATEMENT OF DUTIES Facilitates intake and eligibility determination for applying individuals; conducts independent functional needs assessments; and plans and carries out case management functions and other related work as required. Primary responsibility of this class is case management, facilitating intake and eligibility determination and administration of functional needs assessments.
SUPERVISION RECEIVED Works under supervision of a Clinical Supervisor who assigns work, establishes goals, and reviews the results obtained for overall effectiveness.
SUPERVISION EXERCISED Supervision of others is not a responsibility of positions in this classification.
Typical Duties - Duties include, but are not limited to the following
All services will be provided either in the office or in the field. Must be able to drive vehicle to and from community meetings and home visits. Must use county issued communication tools including smart phones and computers during work time.
Choice Counseling: Offer choice, annually and as needed, of all available services, provider and setting options.
Service authorization/Individual Support Planning: Facilitate development of Individual Support Plan for all individuals receiving K plan funded services in their own home, family home, or in a licensed or certified residential setting. Authorize services and support as described in Oregon Administrative Rule 411-415-0070. Complete enrollment, termination, and transfer on required forms.
Functional Needs Assessment: Facilitate or participate in an annual functional needs assessment process per current ODDS procedure. 
Plans and Annual Summaries: Complete annual summary for all individuals not enrolled in any K plan funded service (case management only). 
Coordination with school: Participate in service planning by attending Individual Educational Plan meetings for students. It is mandatory to attend IEP meetings for individuals aged 15 and older to complete transition planning.
Documentation: Maintain an accurate client record including Marion County generated documents and documents received from other individuals/agencies. Document all targeted case management activities in a progress note per Marion County policy.
Service Monitoring: Monitor services and support for individuals enrolled in case management as described in Oregon Administrative Rule 411-415-0090 and document per ODDS guidelines. Report Serious Events per published guidelines.
Information and Referral: provide information, timely referral, and assistance to individuals regarding available services to meet assessed needs.
Coordination with other agencies: Coordinate with community partners regarding provision of required support from Community Developmental Disabilities Program to ensure safety and support needs are adequately met.
Staff Meeting: Attend staff meeting, vacancy meeting, and team meetings.
Other job duties as assigned by your supervisor.
Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training. 
Requirements for the Position
EXPERIENCE AND TRAINING
<li>Five years of education in a related field and/or paraprofessional experience/training consisting of serving individuals with a primary diagnosis of developmental disabilities within a residential, employment or case management service at a management or case management level; AND</li>
<li>Knowledge of the public service system for developmental disability services in Oregon; OR</li>
<li>Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.</li>
SPECIAL REQUIREMENTS
<ul>
<li>Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: <a href="http://apps.co.marion.or.us/APAP/" target="_blank">http://apps.co.marion.or.us/APAP/</a>.</li>
<li>The finalist for this position will be required to pass a criminal history background check; however, conviction of a crime may not necessarily disqualify an individual for this position.</li>
<li>This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at: <a href="http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518" target="_blank">http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518</a>.</li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>This assignment is represented by a union.</li>
<li>This is a full-time position, which is eligible for overtime.</li>
<li>Typical Work Schedule: Monday - Friday, 8:00 am - 5:00 pm, depending upon the needs of the department and program.</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of and ability to act professionally in regard to a code of ethics and confidentiality. Working knowledge of developmental disability concepts, public service system for intellectual and developmental disability services in Oregon, including the Oregon Office of Developmental Disability Services structure, and related agency functioning; other social service agencies in the community.
Advanced skill in coordinating and/or providing services to individuals with intellectual or developmental disabilities or another similar population. Ability to establish good working relationships with other employees, other agencies, and the public; prepare concise reports and document individual services in a timely and professional manner.
PHYSICAL REQUIREMENTS Drives a motor vehicle and maintains an acceptable driving history; sees with depth perception; sits; stands; moves about the work area; bends forward; climbs 1 floor of stairs; lifts and carries up to 5 lbs. for up to 30 feet; operates a keyboard and computer; reads a 12 pt. font; speaks with a clear and audible voice; hears a normal speech level; may work in uneven area; potential exposure: lice, scabies, strong odors during home visits.
Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits. 
Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, click here. For a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA.
Salary and benefits are subject to union contract negotiations and may change as a result.

Developmental Disabilities Associate 2 - Health and Human Services

This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment #554-2024-16, you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at any time without further notice.
Are you a compassionate Qualified Mental Health Professional eager to make a difference in your community? Join the team at Marion County Health &amp; Human Services (MCHHS)!
As a clinician for our Enhanced Care Services (ECS) and Enhanced Care Outreach Services (ECOS) programs, you'll provide behavioral health services aimed at supporting individuals in reaching their recovery milestones and acquiring vital skills for transitioning to less intensive environments.
Our ECS and ECOS programs are innovative and unique, with just a few other similar programs located throughout Oregon. In your role, you'll provide behavioral health services to individuals who are diagnosed with co-occurring serious mental health disorders, major neurocognitive disorders, and who have complex behaviors.
If you have a strong work ethic and are looking for a dynamic, diverse team that is dedicated to creating a welcoming environment where all people can access high quality health and human services, we want to speak with you!
We offer the following recruitment bonus, prorated based on FTE:
<ul>
<li>$2,000 bonus for employees new to Marion County starting on January 1, 2024, through June 30, 2025. Bonus will be included in employee's first paycheck.</li>
</ul>
For those relocating from outside of Oregon, we provide the following relocation package:
<ul>
<li>Up to $3,000 reimbursement of moving expenses</li>
<li>Relocation bonus in the amount of $3,000 (prorated based on FTE) as a one-time payment upon proof of Oregon residency.</li>
</ul>
Wages: Mental Health Therapist 1: $27.56 - $36.94 hr Mental Health Therapist 2: $33.44 - $44.80 hr
A wage enhancement of $3.00 will be added to the hourly wage as compensation for hours worked between 6:00 p.m. and 6:00 a.m. 
GENERAL STATEMENT OF DUTIES Mental Health Therapist 2: Provide assessments and treatment of individuals and families, including groups; provides crisis assessment and intervention services and related duties as required. Primary responsibility of this class is to provide assessment and treatment services; crisis intervention, and treatment services, including intensive services, to individuals and their families with complex needs and diagnoses and/or to develop and implement specific services in the community.
Mental Health Therapist 1: Plans and carries out recreational, social and skills training activities; performs case management and counseling functions with Adults in Custody (AIC); facilitates counseling and/or skills training groups; performs related duties as required. Primary responsibility of this class is case management and counseling, without responsibility for developing and implementing specific programs in the community.
SUPERVISION RECEIVED Mental Health Therapist 2 and 1: Works under the supervision of a supervisor who assigns work, establishes goals, and reviews the results obtained for overall effectiveness.
SUPERVISION EXERCISED Mental Health Therapist 2 and 1: Supervision of others is not a responsibility of positions in this classification. Crisis Clinician 2 may act as Clinical Supervisor designee when needed. May assist in the supervision of practicum students and/or volunteers.
Typical Duties - Duties include, but are not limited to the following
Enhanced Care Services
<ul>
<li>Review referrals with OHA/DHS (Oregon Health Authority/Oregon Department of Human Services), and other stakeholders. Coordinate on-site screenings at various settings, including Oregon State Hospital (OSH), Acute Psychiatric Units, and other APD- and MH-licensed treatment programs. Consult with Supervisor on final decisions.</li>
<li>Coordinate admissions with Providence Benedictine Nursing Center (PBNC) staff and referring entity.</li>
<li>Determine treatment needs, diagnose, and develop: Comprehensive Mental Health Assessments, Individualized Service Plans, Behavioral Support Plans, and Crisis Plans, with the goal of transitioning individuals to lower level of care. Update as necessary, with annual required according to Oregon Administrative Rules (OARs).</li>
<li>Meet with individuals on a weekly basis to provide therapy; may also provide case management, group therapy, and/or skills training as determined by the Individualized Service Plan. Provide crisis stabilization when necessary.</li>
<li>Oversee and coordinate daily functioning and activity programs with residents on the unit including outings with Qualified Mental Health Associates (QMHA) and PBNC staff. Facilitate daily huddles with QMHAs and Nursing Staff to identify priorities.</li>
<li>Coordinate and facilitate weekly IDT (Inter-Disciplinary Team) meetings to review treatment progress of residents, as required by OARs. All residents have to be reviewed monthly. Complete Transition Tool quarterly for each resident. Record notes for dissemination for all participants.</li>
<li>Facilitate Learning Circles (MH training for PBNC staff) with Supervisor, QMHAs, and/or Older Adult Behavioral Health Coordinator. Frequency will be determined by needs of unit, at minimum quarterly. Attend Focus Meetings (facilitated by PBNC) as necessary.</li>
<li>Determine, with consultation with Supervisor and Prescriber (Psychiatric Mental Health Nurse Practitioner (PMHNP) or Psychiatrist), appropriateness of continued enrollment in ECS.</li>
<li>Coordinate discharge planning with NorthWest Seniors and Disability Services (NWSDS) Case Manager (CM) and Providence Benedictine Nursing Care staff. Identify MH needs to be addressed at future placements; relay MH, Neurocognitive, and Physical Health needs to NWSDS CM. (Physical Health and Neurocognitive needs will be identified by PBNC and other appropriate entities.)</li>
<li>Assist in screening residents for discharge. Explore placement options identified by NWSDS CM and review with treatment team, resident, and legal representative.</li>
<li>For all of the above, complete clinical documentation professionally and accurately in a timely manner as directed by Marion County HHS policy. Submit paperwork to OHA/HSD or other entities as required. Maintain accurate and comprehensive MH charts. If necessary, transports charts following HIPAA regulations to support staff at Marion County ABH.</li>
<li>Submit Monthly Census to OHA/DHS.</li>
</ul>
Enhanced Care Outreach Services
<ul>
<li>Review referrals with OHA/DHS (Oregon Health Authority/Oregon Department of Human Services), and other stakeholders. Coordinate on-site screenings at various settings, including Oregon State Hospital (OSH), Acute Psychiatric Units, and other APD- and MH-licensed treatment programs. Consult with Supervisor on final decisions. Coordinate admissions with referring entity if necessary.</li>
<li>Determine treatment needs, diagnose, and develop: Comprehensive Mental Health Assessments, Individualized Service Plans, Behavioral Support Plans, and Crisis Plans. Update as necessary, with annual required according to Oregon Administrative Rules (OARs).</li>
<li>Meet with individuals in the community at a frequency deemed appropriate by the Assessment and Service Plan; may also provide case management, group therapy, and/or skills training. Coordinate Crisis Stabilization as required.</li>
<li>Coordinate and facilitate monthly IDT (Inter-Disciplinary Team) meetings to review treatment progress of enrolled individuals, as required by OARs. All residents have to be reviewed monthly. Record notes for dissemination for all participants.</li>
<li>Facilitate on-going training to ECOS providers to increase their fund of MH knowledge.</li>
<li>Determine, with consultation with Supervisor and Prescriber (Psychiatric Mental Health Nurse Practitioner (PMHNP) or Psychiatrist), appropriateness of continued enrollment in ECOS.</li>
<li>Coordinate discharge planning with NorthWest Seniors and Disability Services (NWSDS) Case Manager (CM) and program. Identify MH needs to be addressed at future placements; relay MH, Neurocognitive, and Physical Health needs to NWSDS CM. (Physical Health and Neurocognitive needs will be identified by other appropriate entities.)</li>
<li>For all of the above, complete mental health documentation professionally and accurately in a timely manner as directed by Marion County HHS policy. Submit paperwork to OHA/HSD or other entities as required. Maintain accurate and comprehensive MH charts.</li>
</ul>
PASRR: 
<ul>
<li>Consult with Supervisor to determine if PASRR screening is appropriate. Coordinate screenings when necessary. Complete screenings, documentation and assessments as needed to meet timelines.</li>
</ul>
Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training.
Requirements for the Position
EXPERIENCE AND TRAINING
<li>Possession of a Master's degree in Psychology, Social Work, Recreational Therapy, Music Therapy, Art Therapy or a behavioral science field, or possession of a bachelor's degree in Nursing and licensed by the State of Oregon, or possession of a bachelor's degree in Occupational Therapy and licensed by the State of Oregon; OR second year graduate students waivered as QMHP's by the Oregon Health Authority.</li>
<li>Mental Health Therapist 2 Only: In addition to the educational requirements above, the Mental Health Therapist 2 must have at least one year of full-time, post-Master's degree experience in the behavioral health field. </li>
PREFERENCES Preference will be awarded to candidates who are LCSW, CSWA or eligible for LCSW. Qualified candidates will be eligible for licensure supervision if hired.
AUTO-PROMOTE AND SPECIAL CONDITIONS OF CLASSIFICATION Individuals hired as a Mental Health Specialist 1 will auto-promote, as noted in Article 4 in the Marion County personnel rules, to the classification of Mental Health Specialist 2 upon satisfactorily completing one-year, post master's degree, of service as a Mental Health Specialist 1. (One-year of work experience is equal to 2080 hours)
SPECIAL REQUIREMENTS
<ul>
<li>Must be either: 1) licensed by the Oregon Board of Licensed Professional Counselors, 2) licensed by the Oregon Board of Licensed Social Workers or 3) credentialed or registered through the Mental Health and Addiction Counseling Board of Oregon (MHACBO) as a Qualified Mental Health Professional (QMHP) within the first 30 days of employment. Applicants may be required to pass a practical knowledge and skills assessment as part of the interview process.</li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: <a href="http://apps.co.marion.or.us/APAP/" target="_blank">http://apps.co.marion.or.us/APAP/</a>.</li>
<li>The finalist for this position will be required to pass a criminal history background check, including finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position. </li>
<li>This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at: <a href="http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518" target="_blank">http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518</a>.</li>
<li>This assignment is represented by a union.</li>
<li>This is a full-time position, which is eligible for overtime.</li>
<li>Typical Work Schedule: Monday through Friday, 8:00 am - 5:00 pm, with flexibility depending upon the needs of the department and program.</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES Working knowledge of community mental health concepts or chemical dependency case management and treatment services; individual assessment, treatment planning and treatment protocols; mental health disorders and diagnostic classifications.
Ability to establish positive working relationships with other employees, individuals and their families, other agencies, and the public; prepare concise and complete clinical documentation related to individual treatment and progress in services in a timely and professional manner; work within a team and collaborate with team members; knowledge of and ability to act professionally with regard to a code of ethics and confidentiality. 
PHYSICAL REQUIREMENTS Operates a motor vehicle; sees using depth perception; sits; stands; moves about the work area; climbs 1 floor of stairs; bends forward; operates a keyboard; lifts, pushes, pulls, moves carts and carries up to 15 lbs.; speaks with a clear and audible voice; reads a 12 pt. font; hears a normal speech level; works in areas that may be exposed to heat, cold, humidity, dust, second-hand smoke, noise or household cleaning chemicals such as bleach or cleansers; may work in areas that are wet.
The Providence Benedictine Enhanced Care Unit is a nursing facility maintained by a different entity. Staff will be required to follow protocols established by the nursing facility in order to maintain compliance with OHA standards, which may be different than standards established by MCABH. They have an outdoor area that can be used for various purposes, including working with residents. There may be various climatic changes due to the community outreach aspect of ECOS.
Additional Information and/or Attachments
We offer the following retention bonus, prorated based on FTE:
<ul>
<li>$3,000 bonus after six months of continuous employment</li>
<li>$3,000 bonus after twelve months of continuous employment</li>
</ul>
We offer tuition assistance for employees interested in professional development towards a profession in behavioral health.
<ul>
<li>Up to $20,000 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County Administrative policies regarding tuition payments. The policy can be found at: Marion County Tuition Payment Policy 303(Download PDF reader)</li>
</ul>
Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits. 
Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, click here. For a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA.
Salary and benefits are subject to union contract negotiations and may change as a result.

Mental Health Therapist 2 (Underfill) - Enhanced Care Services - Relocation Offered

The Marion County Health and Human Services Department is in search of an experienced clerical professional to join our team as an Office Specialist 3 within Adult Mental Health Services. The ideal candidate will have both a clear understanding and high level of skill in clerical functions including; Immediate/advance level in Word and Excel including extracting and manipulating data, attention to detail, organization skills, ability to make independent judgments, effective communication, promote team work and excellent customer service. You will serve as a back-office support and help to promote a positive environment for the department, as you work closely with key staff to meet program goals and guidelines. If you enjoy a fast paced, diverse workday and enjoy growing your skills, this may be the opportunity that you are looking for! New employees typically start at Step 1 of the pay scale ($20.05/hour).
GENERAL STATEMENT OF DUTIES Performs administrative support activities of a complex or technical clerical nature, which requires advanced skills, independent judgment and discretion; acts as lead worker of a specific clerical function overseeing the work of others; and performs other related duties as assigned.
SUPERVISION RECEIVED Works under the general supervision of a supervisor/manager or professional employee, who assigns work, establishes goals, and reviews results obtained for compliance with department and program policies, procedures and goals.
SUPERVISION EXERCISED Supervision of other employees is not a responsibility of positions in this classification; however, exercises lead direction over other clerical or office staff.
Typical Duties - Duties include, but are not limited to the following
Clinical/Administrative Support 
<ul>
<li>Provides administrative assistance to program and clinical supervisors and clinical staff.</li>
<li>Assists clinical supervisors with highly confidential and sensitive personnel issues, recruitment processing, re-classification studies, opening of new positions, processing of performance evaluations, and other personnel concerns.</li>
<li>Consults with clinical supervisors to coordinate and monitor implementation of projects; interprets and acts as resource on program policies and procedures.</li>
<li>Acts as primary support staff to process subpoenas requests, following Marion County Health and Human Services Department subpoena policy.</li>
<li>Oversees and facilitates confidential record request(s) per HIPAA requirements from outside agencies. Performs flow of record requests from receipt, logging, clinical/supervisor oversight and approval (if needed) to the photocopying and preparing confidential record request mailing/invoicing.</li>
<li>Recalls records from archiving. </li>
<li>Uses problem-solving methods to make system improvements and support clinical staff with caseload management.</li>
<li>Runs report to monitor intake enrollments for correct insurance data weekly. Initial billing information has already been faxed by Centralized Intake (CI) staff to the Billing Team for set up of coverage screens. May double check insurance information in the Medicaid Management Information System (MMIS).</li>
<li>Runs, tracks, updates and distributes reports.</li>
<li>Verifies release of information (ROIs) forms and updates information in electronic health record (EHR), as needed.</li>
<li>Acts as liaison with the billing team to resolve data entry/billing issues.</li>
<li>Scans, uploads and names (using designated naming convention) documents into the EHR. </li>
<li>Updates information of individuals in service (i.e. change of address, phone numbers, emails, PCPs, etc.)</li>
<li>Serves as floor monitor.</li>
<li>Creates and maintains Excel spreadsheets, Word documents, presentations, etc. as requested.</li>
<li>Assists with creating policies and procedures, as requested. Prepares and distributes updated organizational policies and procedures.</li>
<li>Assists with onboarding of new staff.</li>
<li>Schedules/coordinates meetings and conferences. Sends reminder notices for upcoming meetings/events.</li>
<li>Assists with setup of telehealth video platform accounts (i.e. Dr Cloud Zoom).</li>
<li>Shares responsibility for the following: creating and maintaining phone lists and staff names on mailboxes and in/out board, maintaining and resolving problems/issues with county/state cars, setting up video meetings as requested, picking up and distributing faxes, sending reminder notices for upcoming meetings/events, setting up laptops/equipment for groups/meetings, maintaining supply of paper in machines (i.e. copier, fax, etc.), scheduling/coordinating meetings and conferences, and maintaining lockbox for purchasing card and office keys.</li>
<li>Acts as notary representative for staff.</li>
</ul>
Fiscal Duties/Payroll
<ul>
<li>Oversees petty cash and related records.</li>
<li>Receives cash/checks for the department, reconciles and submits bank deposits per cash control policy.</li>
<li>Reconciles receipts/log of payments and deposits per cash control policy.</li>
<li>Processes, audits and submits bi-monthly payroll for ABH. (Includes proofing for errors, facilitating corrections on initial timecard, obtaining supervisor signatures, submission to administration. Also responsible for corrections after submission with both staff and supervisors). Distributes electronically and audits bi-monthly time sheets.</li>
<li>Distributes paychecks/deposit vouchers and maintains confidentiality.</li>
</ul>
Purchasing Agent/Accounts Payable and Receivable
<ul>
<li>Orders primary office supplies from Office Depot using designated purchasing card using the on-line ordering system. Tracks and maintains needed office supplies. Enters purchase information into Works, submits summary monthly and checks for completeness and supervisor's signature on order request (or approval/authorization form) and monthly report. Submits to direct supervisor for their sign off in Works.</li>
<li>Process requests and reimbursement requests for staff training using Pcard.</li>
<li>Completes purchase requisition form for other department supply orders and submits to accounts payable.</li>
<li>Orders printing orders, business cards, forms, books/magazines/education materials, as requested. Assures that items are priced correctly, charged to the proper cost center/account number, then routed to administration for payment. Signs off and submits bills for payment.</li>
<li>Discusses with clinical/program supervisor any problems with any of the payables.</li>
<li>Serves as contacts for P-cards at Silverton Rd Ste B. Signs in and out P-cards to staff and supervisors.</li>
</ul>
Other Duties
<ul>
<li>Provides secretarial support function for program manager, program supervisor, senior office manager, and office manager.</li>
<li>Runs monthly reports from Electronic Health Record (EHR) and distributes electronically to supervisors and staff as requested for all Adult Behavioral Health Programs/Stepping Stones/Horizon House. Runs reports/queries (i.e. open encounter, annual review and caseload reports) to ensure accuracy and proper billing of data entered by clinical staff in BH service areas of ABH and Stepping Stone/Horizon House.</li>
<li>Performs data entry.</li>
<li>Assists with front desk back up and reminder calls, as needed.</li>
<li>Provides reception and medical records assistance.</li>
<li>Track and maintain equipment list for ABH.</li>
<li>Primary contact that facilitates scheduling of Pre-Admission Screening Resident Reviews (PASRRs) between nursing/medical facilities and evaluators. Facilitates scheduling of PASRRs between nursing/medical facilities and evaluators. </li>
<li>Submits PASRR reports to Office of Mental Health and Addictions Services (OMHAS) according to Oregon Administrative Rules (OARs).</li>
<li>Performs other job duties as assigned by supervisor.</li>
</ul>
Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training.
Requirements for the Position
EXPERIENCE AND TRAINING
<li>Graduation from high school, or equivalent; AND</li>
<li>Two years of general office experience; including one year of experience utilizing a variety of computer software programs; OR</li>
<li>Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.</li>
SPECIAL REQUIREMENTS
<ul>
<li>The finalist for this position will be required to pass a criminal history background check; however, conviction of a crime may not necessarily disqualify an individual for this position.</li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>This assignment is represented by a union.</li>
<li>This is a full-time position, which is eligible for overtime.</li>
<li>Typical Work Schedule: Monday through Friday, 8:00 a.m. - 5:00 p.m., with flexibility depending upon the needs of the department and program.</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES Considerable knowledge of accepted modern office practices, procedures and techniques; English composition, spelling, and grammar; arithmetic, clerical/accounting principles and processes; Some knowledge of: techniques of supervision and training; concepts and techniques of prioritizing/organizing work; applicable program policies and procedures and/or rules, regulations and statutes depending upon assignment of duties and responsibilities.
Substantial skill and ability to independently, accurately and effectively perform assigned tasks and duties following established procedures and program policies; meet and assist the public, staff, clients, and other personnel of other businesses in a courteous, professional manner; comprehend and adhere to stated oral and written instructions, communications and procedures; apply principles, policies and procedures to specific work assignments; provide training to others; give and prioritize work assignments.
PHYSICAL REQUIREMENTS Sits; stands; moves about the work area; bends forward; stoops; lifts up to 30 lbs.; pushes and pulls up to 5 lbs.; carries up to 15 lbs.; moves carts weighing up to 50 lbs.; operates a keyboard; speaks clearly and audibly; reads a 12-pt. font; hears a normal level of speech; works in areas that may be exposed to dust and office chemicals.
Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits. 
Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, click here. For a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA.
Salary and benefits are subject to union contract negotiations and may change as a result.

Office Specialist 3 - Adult Outpatient Mental Health

Did you just finish your master's degree? Are you just starting your career as a mental health counselor or social worker? If so, we have an exciting opportunity for you get excellent training, valuable experience, increase your clinical skills, and receive free licensure supervision!
Marion County Adult Behavioral Health hiring four mental health therapists for their expanding Assertive Community Treatment (ACT) team. In this position, you would provide mental health therapy to individuals diagnosed with serious and persistent mental illnesses (SPMI). You would get to work closely with other providers on the adult outpatient team, including other therapists, skills trainers, case managers, peer support specialists, prescribers, and supported employment and education specialists. An ideal candidate would have great communication skills, be flexible, enjoy a challenge, and have creative problem-solving skills.
An ideal candidate would appreciate diversity in their workday, enjoy being out and about in the community, believe that recovery is possible, and love working closely with a team! We offer great benefits, superb training, and provide LPC and LCSW licensure supervision.
We offer the following recruitment bonus, prorated based on FTE:
<ul>
<li>$2,000 bonus for employees new to Marion County starting on January 1, 2024, through June 30, 2025. Bonus will be included in employee's first paycheck.</li>
</ul>
For those relocating from outside of Oregon, we provide the following relocation package:
<ul>
<li>Up to $3,000 reimbursement of moving expenses</li>
<li>Relocation bonus in the amount of $3,000 (prorated based on FTE) as a one-time payment upon proof of Oregon residency. </li>
</ul>
GENERAL STATEMENT OF DUTIES 
Provide assessments and treatment of individuals and families, including groups; provide crisis assessment and intervention services and related duties as required. The primary responsibility of this class is to provide assessment and treatment services, crisis intervention, and treatment services, including intensive services, to individuals and their families with complex needs and diagnoses or to develop and implement specific services in the community.
SUPERVISION RECEIVED 
Work under a supervisor who assigns work establishes goals, and reviews the results for overall effectiveness.
SUPERVISION EXERCISED
Primary supervision of employees is not a responsibility of this classification; however, positions may act as lead workers as defined in the Marion County Personnel Rules.
Typical Duties - Duties include, but are not limited to the following
Provide behavioral health services to individuals with serious and persistent mental health conditions and co-occurring substance use disorders who are enrolled in Assertive Community Treatment (ACT), with the majority of services provided in the community (i.e., individual's homes, hospitals, jails, licensed care, shelters, etc). Services include: 
<ul>
<li>Provide intake and annual comprehensive mental health assessments, including assessing mental health and/or behavioral symptoms using a variety of standard assessment tools, individual functional skills, determining treatment needs, developing individualized treatment plans, directing provision of treatment services, and complete other related required paperwork per Office of Mental Health and Addiction Services Oregon Administrative Rules.</li>
<li>Provide individual and group therapy services to individuals using a variety of evidence-based practices as clinically indicated, which may include Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Collaborative Assessment and Management of Suicidality (CAMS), Collaborative Problem-Solving (CPI), and Motivational Interviewing. </li>
<li>Provide case management to include determining individual service needs, eligibility, and appropriateness of services; making referrals and coordinating with other agencies to obtain services and resources for individuals; and advocacy and brokerage on behalf of client to access community resources, benefits, and entitlements. </li>
<li>Provide crisis assessment and specific intervention services, which may include development of safety/crisis plans and suicide and self-harm risk assessments with supervisor oversight. </li>
<li>Provide consultation to family members and other responsible parties involved in individuals' care and well-being. </li>
<li>Work on development of individuals' natural supports.</li>
<li>May provide skills training focused on daily living and community integration. </li>
<li>Employee must be able to drive county vehicles. </li>
<li>Participate in after-hours on call rotation to provide coverage to support to individuals in crisis and to provide consultation and coordination with other agencies and providers.</li>
<li>Maintain accurate and timely clinical documentation in accordance with Federal, State, County, and treatment program requirements under the direction of the clinical supervisor. Meet performance expectations for time and billing standards.</li>
<li>Participate fully as a member of the Marion County Assertive Community Treatment (ACT) team as a supportive, reliable, positive, collaborative, and professional team member during the development of individual treatment planning, daily clinical team meetings, and client crisis intervention. Work with a team of clinicians and supervisor for clinical supervision, treatment planning, staff and departmental meetings, and trainings.</li>
<li>Other job duties as assigned by your supervisor. </li>
</ul>
Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training.
Requirements for the Position
EXPERIENCE AND TRAINING
<li>Master's degree in psychology, social work, recreational therapy, music therapy, art therapy or a behavioral science field; OR</li>
<li>Bachelor's degree in nursing, or occupational therapy and licensed by the State of Oregon; AND</li>
<li>One year of postgraduate degree experience in the behavioral health field.</li>
Preference
<ul>
<li>Preference points will be awarded to candidates who are LCSW, CSWA or eligible for LCSW. Qualified candidates will be eligible for licensure supervision if hired.</li>
</ul>
SPECIAL REQUIREMENTS
<ul>
<li>Must be either 1) licensed by the Oregon Board of Licensed Professional Counselors, 2) licensed by the Oregon Board of Licensed Social Workers or 3) credentialed or registered through the Mental Health and Addiction Counseling Board of Oregon (MHACBO) as a Qualified Mental Health Professional (QMHP) within the first 30 days of employment. </li>
<li>Salem Hospital Credentialing: Must possess, or obtain within 6 months of hire, Salem Hospital Privileges.</li>
<li>The finalist for this position will be required to pass a criminal history background check, including finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position.</li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: <a href="http://apps.co.marion.or.us/APAP/" target="_blank">http://apps.co.marion.or.us/APAP/</a>.</li>
<li>The finalist for this position will be required to pass a criminal history background check, including finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position. </li>
<li>This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at: <a href="http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518" target="_blank">http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518</a>.</li>
<li>This assignment is represented by a union.</li>
<li>This is a full-time position, which is eligible for overtime.</li>
<li>Typical Work Schedule: Monday - Friday 8:00a.m. - 5:00 p.m., with flexibility depending upon the needs of the department and program.</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES Working knowledge of community mental health concepts and/or chemical dependency case management and treatment services; individual assessment, treatment planning and treatment protocols; mental health disorders and diagnostic classifications.
Ability to establish positive working relationships with other employees, individuals and their families, other agencies, and the public; prepare concise and complete clinical documentation related to individual treatment and progress in services in a timely and professional manner; work within a team and collaborate with team members; knowledge of and ability to act professionally with regard to a code of ethics and confidentiality.
PHYSICAL REQUIREMENTS Operates a motor vehicle; sees using depth perception; sits; stands; moves about the work area; climbs 1 floor of stairs; operates a keyboard; lifts up to 15 lbs.; pushes, pulls, carries items and moves carts weighing up to 15 lbs.; speaks with a clear and audible voice; reads a 12 pt. font; hears a whispered speech level; may work in areas exposed to dust, second hand smoke (outreach), noise, vibration or chemicals; may work in areas that are wet. 
Additional Information and/or Attachments
ACT is a multi-disciplinary treatment team that provides intensive, highly integrated, and community-based treatment services to individuals with serious mental illnesses and co-occurring disorders. Services are designed to be provided in the most integrated setting possible to maximize independence, community integration, and recovery. The ACT team takes treatment services to individuals wherever they might be their homes, shelters, sidewalks, etc. To learn more about ACT, you can visit this website: OCEACT | Oregon Center of Excellence for Assertive Community Treatment
Here's what some the ACT team members had to say: "Being on the ACT team is unlike anything else I've ever done. We meet people in some of the lowest points of their lives and empower them to build back a fulfilling existence. The work is rarely easy, but our team is incredible. I love how the ACT model has us all work closely together and focus our various skills for the benefit of an often-ignored population." - Matt
"It is meaningful to me to be a part of the team that creates continuity and to increase positive outcomes with members of the community with more obstacles than resources. They KNOW ACT will be there for them, no matter what, no matter when." - Sarah
"I enjoy working for the Marion County ACT Team because I enjoy supporting people with my lived experience and I enjoy supporting people to discover recovery and to realize their potential." - Jason
"It is never boring, there is plenty of variety and you must be content with small victories. You do develop a close bond with individuals, the caseload is small and practical tasks that set people up for wellness and finding hope." - Marlene
We offer the following retention bonus, prorated based on FTE:
<ul>
<li>$3,000 bonus after six months of continuous employment</li>
<li>$3,000 bonus after twelve months of continuous employment</li>
</ul>
We offer tuition assistance for employees interested in professional development towards a profession in behavioral health.
<ul>
<li>Up to $20,000 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County Administrative policies regarding tuition payments. The policy can be found at: Marion County Tuition Payment Policy 303</li>
</ul>
Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits. 
Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, click here. For a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA.
Salary and benefits are subject to union contract negotiations and may change as a result.

Mental Health Therapist 2 - Assertive Community Treatment - Relocation Offered

Hours:
Shift Start Time:
Variable
Shift End Time:
Variable
AWS Hours Requirement:
Additional Shift Information:
Weekend Requirements:
As Needed
On-Call Required:
No
Hourly Pay Range (Minimum - Midpoint - Maximum):
$23.100 - $28.514 - $34.217
 
The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. 
 
What You Will Do The Business Service Representative coordinates all registration functions necessary to ensure the processing of a clean claim including but not limited to obtaining and processing patient demographics, visit and financial information in a manner that facilitates maximum financial reimbursement and promotes outstanding customer service. The Business Service Representative ensures that each billing inquiry has outcome resolution in a timely manner and appropriate parties are informed. 
Required Qualifications
<ul>
<li>H.S. Diploma or Equivalent </li>
<li>2 Years experience in Business Office, Medical Insurance Billing or Scheduling Systems. </li>
</ul>
Preferred Qualifications
<ul>
<li> Coursework in medical terminology </li>
</ul>
Essential Functions
<ul>
<li>Patient Registration Authenticate and/or enroll patient at workstations where Patient Secure palm scanner is available. Follow established guidelines such as scripting and picture identification for enrollment and authentication. In absence of Patient Secure at workstation, use at least two patient identifiers to confirm patient identity. Notify MPI-DUPREG, document potential duplicate, and overlap registration when identified. Populate all demographic screens for new and established patients. Follow demographic establish guidelines. Complete regulatory required fields in demographic data with patient choices on regulatory forms such as Notice of Privacy Practice (NPP) and Advance Directives (ADHC). Secure patient signature on Condition of Registration (COR) and update date field in registration screen. Request and input Primary Care Provider (PCP) in demographic field. Provide New Patients with required information to Sharp Rees-Stealy (SRS) and resources to services. Registrations are 90% completed prior to services rendered. Promote Sharp Rees-Stealy self-service technology.</li>
<li>Patient Insurance Completes verification using online platforms (i.e. MPV Experian and insurance portals) as appropriate and/or utilizes telephone system to complete. Financial Status Classification (FSC) added to system accurately following department guidelines. Communicate eligibility concerns to patients and provide solutions as appropriate. Utilizes ARR system and other on-line request systems to update insurance dictionaries. Verifies invoices and makes necessary adjustments following department guidelines. Ensure documentation is clear and precise with patient communication or other concerns.</li>
<li>Insurance Authorization Obtains authorization as needed for clinics or special procedures. Monitors authorizations for insurance changes and resubmits authorization as needed. Communicates benefits for procedures and medical necessity requirements to clinical teams and/or physicians. Assist with retro-authorizations on services rendered as needed. Reviews and obtains vision authorization for billing and follows department guidelines. Insurance authorization number is recorded accurately in the appointment visit data form (VDF). Utilizes insurance authorization online portals as needed.</li>
<li>Financial Collections Provide estimates using price estimator. Request payment of co-pay, deductible, estimated out-of-pocket or good faith deposit as specified in department guidelines. Collect self-pay procedures and non-covered services following department guidelines. Provides patients with financial counseling and negotiates in a positive manner to collect open balances following department guidelines. Receive and post funds/credit card payments to correct invoices. Complete daily reconciliation balancing of payments of cash drawer following department guidelines.</li>
<li>Customer Service Use AIDET, key words at key times, on-stage behavior to contribute above 90th percentile on patient satisfaction. Displays empathy with patients under stressful situations and with frequent interruptions. Avoids jargon when communicating with patients. Adapt and protect patient privacy as needed (i.e. lowering voice, using face sheets vs verbal interviews depending on workstation setting). Practice good interpersonal and communication skills and ability to work well with others contributing to a team environment. Practice a positive and constructive attitude at all times. Perform service recovery when The Sharp Experience does not go right in accordance to Sharp’s Behavior Standard Service Recovery. Ability to problem-solve, work independently and ability to escalate patient accounts. Communicates effectively both orally and in writing sufficient to perform essential job functions.</li>
<li>Demonstrates initiative and teamwork Prioritize job responsibilities effectively and informs leadership of backlog or slow volumes. Assists other areas when productivity volumes are low as identified by your department. Promotes a team approach in completion of department duties. Maintain the expected department productivity level as designated by the department. Contributes to team huddles and meetings suggesting ideas and solutions as appropriate.</li>
<li>Other duties and reports Provide department support and clinic needs as assigned and directed by leadership. Provide training and mentoring to new team members as directed by Leadership. Reviews and completes registration transaction editing (TES) system utilizing ETM Management reports online. Reports over 30-day registration TES edits to Leadership if unable to complete. Prescreens eligibility, patient benefits and authorizations for specific patient population. Reviews daily physician schedules to identify patients with financial concerns. Print and monitor new patient site reports for completion. Initiates and completes Business Communication Forms (BCF) forms following department guidelines. Process charge corrections, account adjustments, and statement reviews proficiently. Maintains up-to-date knowledge on new insurance plans and other information provided by Revenue Business Management (RBS). Utilizes RBS site for resources. Review self-service Kiosk administration tool for insurance updates.</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Ability to utilize resources in an organized manner.</li>
<li>General knowledge of office procedures.</li>
<li>Effective interpersonal and customer relations skills.</li>
<li>Strong professional level of written and oral communication skills.</li>
<li>Ability to diffuse volatile situations and use good judgment and tact in dealing with patients.</li>
<li>Bilingual English/Spanish preferred. ICD-9 coding, RVS coding and CPT coding.</li>
</ul>

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class
H.S. Diploma or Equivalent

Business Service Representative - SRS Business Services Centralized - Day Shift - PRN

<h3>Job Description</h3>
Health Advocates is seeking an Eligibility Worker I for a client hospital site in Rancho Cordova, CA.
WE OFFER PAID TRAINING! 
Job Summary
Eligibility Workers help qualify patients/claimants for governmental benefits (Medi-Cal, VOC, SSI/SSDI, TPL, etc) and Third Party programs within established guidelines. Responsibilities include telephone or bedside screening, completing applications, following up with patient/family and county workers for successful completion of cases, submitting applications to appropriate offices, updating information in hospital computer database. Additional responsibilities, may include participating in hospital meetings to provide case updates, providing back up support to other hospital client sites as needed, and other related duties as assigned.
Qualifications • High School diploma or GED equivalent required • 1-2 years experience in customer service and/or office experience (e.g. call center/office or hospital, clinical or other healthcare environment) or any combo of experience, education or training • Bilingual English/Spanish a plus • Basic office skills and computer literacy required • Ability to adapt and manage change in a fast paced environment • Must be able to type 30 wpm 
Working Title: Case Manager I 
Pay Rate: $20.00-$25.50 per hour (Depending on Experience) Position Type: Full-time; Non-exempt Schedule: Alternative Work Week Schedule - Mon-Thur 6:30 am-4:00 pm &amp; Fri 6:30 am-11:30 am Other: We conduct assessment testing and post offer background checks
Benefits 
Health Advocates offers a comprehensive benefits package to meet the needs of today's employees. They include: Healthcare &amp; Insurance Benefits, Retirement Benefits, Employee Discounts, Employee Assistance Program, Credit Union, Rideshare Incentives, Employee Referral Program, Vacation/Holiday/Sick Leave and other time off.
About Us 
Founded in 1990, Health Advocates is the largest privately funded public advocacy company in California providing Eligibility and Recovery services to California public health systems, private hospitals, clinics, health plans, government agencies, and individuals. We are dedicated to identifying medical coverage from third-party sources such as Medi-Cal, Social Security (SSI/SSDI), and other health insurance programs to minimize uncompensated care to the benefit of both our clients and the patients and applicants they serve. Our success is born from a very unique blend of resources, expertise, and an unwavering determination to identify coverage and recovery solutions on behalf of patients that simply have no ability to pay their increasing financial healthcare debts. Innovation and compassion are integral to Health Advocates’ identity and these attributes have historically served our clients very well. We are proud of our past, excited about our future, and confident of our continued success.

This position requires access to confidential protected health information (PHI). Our employees are expected to protect the privacy of all PHI in accordance with Health Advocates’ privacy policies and procedures and as required by state and federal law including but not limited to the HIPAA Security and Privacy Rule.
Health Advocates
21540 Plummer Street, Suite B
Chatsworth, CA 91311
(818) 995-9500 p
(818) 995-6872 f

Health Advocates is an equal opportunity employer. We believe all of our employees should be treated fairly, consistently, and with dignity and respect. Our goal is to maintain a satisfied and productive team of employees. The keys to reaching that goal are effective leadership, fair and competitive wages and benefits, dedication to the job, and close attention to employee relations matters.

Searchable words: Admitting, Patient Demographics, Clerk, Searchable Keywords: Social Security Disability, Social Worker, Screener, Medi-Cal, Medical, Verification, Representative, Patients, Advocate, Hospital, Insurance, Healthcare, Access, Benefits, Financial Counselor, Medicaid, Medicare Specialist, Case Analyst, Case Worker, Clerk, Social Services, Social Worker, Screener, Analyst, Patient Representative, Financial Counseling, Patient Advocate, Assistant, BSW, Social Work, Social Security, Fair Hearing, Liability, Bilingual, English/Spanish, Verifier, Account Representative, Assistant, Medi-Cal Eligibility Enrollment Services, Social security claims, Federal Disability Benefits, government entitlements, government benefits, customer service, public health Davis, Dixon, Woodland, Florin, Vacaville, Rio Linda, Rosemont, Yoland

Eligibility Worker I / Rancho Cordova

&lt;b&gt;Description&lt;/b&gt;&lt;br&gt;&lt;br&gt; Hourly Range: &lt;br&gt;&lt;br&gt;$21.39 per hour&lt;br&gt;&lt;br&gt;About SMU&lt;br&gt;&lt;br&gt;SMU's more than 12,000 diverse, high-achieving students come from all 50 states and 80 countries to take advantage of the University's small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools.&lt;br&gt;&lt;br&gt;Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. The University's entrepreneurial spirit lives in people from every academic discipline who see opportunities to create something new in the world - and work hard to bring their innovations to life. SMU's relationship with Dallas - the dynamic center of one of the nation's fastest-growing regions - offers unique learning, research, social and career opportunities that provide a launch pad for our students, faculty and alumni to make a global impact. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities - from teaching, learning and research to creativity, performance and athletic endeavor.&lt;br&gt;&lt;br&gt;About the Position:&lt;br&gt;&lt;br&gt;This role is an on-campus, in-person position.&lt;br&gt;&lt;br&gt;The Mane Desk Representative provides customer service for students and visitors via phone, e-mail or in person by giving accurate and timely answers to their questions about enrollment, registration, financial aid, billing and payments, and other related services. Facilitates referral to academic advising, health services, student groups, academic schools, orientation, housing, dining and others. The Representative is responsible for understanding processes, procedures, events, deadlines and software for each Enrollment Services department.&lt;br&gt;&lt;br&gt;Essential Functions:&lt;ul&gt;&lt;li&gt;Provide high level of service to students/families in person, on the phone, or via e-mail. Trouble-shoot problems and address concerns in the areas of admission, financial aid, student accounts, academic records and registration. Provide the necessary correspondence and contacts to resolve or answer requests. Maintain knowledge and training of all Enrollment Services departments.&lt;/li&gt;&lt;li&gt;Provide general financial aid information and instruction to students/families. Answer questions about University, State, and federal aid programs. Educate students/families on where to find information online. Provide deadlines, instructions and training to students/families to ensure submission of requirements on their account. Continually train to stay up to date on policy changes.&lt;/li&gt;&lt;li&gt;Guide students/families through billing statements, refunds, payment plans, government forms and other financial transactions. Explain charges, deadlines, and share student account resources. &lt;/li&gt;&lt;li&gt;Answer questions about the first-year and transfer application process, track application status, help schedule campus visits, answer general questions about academic scholarships, and verify that desired academic programs are available. Understand details of Admission events, processes and deadlines.&lt;/li&gt;&lt;li&gt;Provide information about obtaining a certification of enrollment, logistics of academic ceremonies, degrees, enrollment, advising and grading. Assist with obtaining a transcript as a student or a third party. Explain how to drop classes, withdraw or explain the process to request first-year repeat, and direct to the appropriate forms. Advise on the Family Education Rights and Privacy Act of 1974.&lt;/li&gt;&lt;li&gt;Attend Division and team meetings, and participate in ongoing training activities. Assist with entering customer service data, and updating reports or spreadsheets. Make recommendations for process improvement to continually elevate service level for students.&lt;/li&gt;&lt;li&gt;Stay familiar with campus activities, academic programs, maps, buildings, parking info and campus contacts to aid with questions outside of Enrollment Services.&lt;/li&gt;&lt;/ul&gt;&lt;br&gt;&lt;br&gt;&lt;b&gt;Qualifications&lt;/b&gt;&lt;br&gt;&lt;br&gt; Education and Experience: &lt;br&gt;&lt;br&gt;A high school diploma, or equivalent is required. A bachelor's degree is preferred.&lt;br&gt;&lt;br&gt;A minimum of 3 years of experience in customer service and working and learning in a fast-paced environment is required.&lt;br&gt;&lt;br&gt;Previous experience in higher education preferred. A bilingual (Spanish/English) candidate is desired.&lt;br&gt;&lt;br&gt;Knowledge, Skills and Abilities: &lt;br&gt;&lt;br&gt;Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills. &lt;br&gt;&lt;br&gt;Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills. &lt;br&gt;&lt;br&gt;Candidate must be able to work with supervision and be a productive member of a team. The ability to work under pressure and de-escalate situations is necessary. Candidate must be able to maintain confidentiality and use discretion and professional judgement. Must be able to take and follow detailed instructions.&lt;br&gt;&lt;br&gt;Candidate must be able to work extended hours as needed during high-volume times. Evenings and weekends required throughout January, July, and August.&lt;br&gt;&lt;br&gt;Software Skills:&lt;br&gt;&lt;ul&gt;&lt;li&gt;MS Outlook, MS Excel, MS PowerPoint, and MS Word required.&lt;/li&gt;&lt;li&gt;Ability to learn new software required&lt;/li&gt;&lt;li&gt;Working knowledge of PeopleSoft, QuickPay/Nelnet, CampusLogic, and Slate preferred&lt;/li&gt;&lt;/ul&gt;Physical and Environmental Demands:&lt;ul&gt;&lt;li&gt;Bend, Squat, Stand&lt;/li&gt;&lt;li&gt;Handle Objects (dexterity)&lt;/li&gt;&lt;li&gt;Push/Pull; Carry/Lift up to 25 lbs&lt;/li&gt;&lt;li&gt;Sit for long periods of time&lt;/li&gt;&lt;/ul&gt;Deadline to Apply: &lt;br&gt;&lt;br&gt;May 31, 2024.&lt;br&gt;&lt;br&gt;Priority consideration will be given to those who apply by May 15, 2024.&lt;br&gt;&lt;br&gt;EEO Statement: &lt;br&gt;&lt;br&gt;SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, <a href="mailto:accessequity@smu.edu" target="_blank">accessequity@smu.edu</a>.&lt;br&gt;&lt;br&gt;Benefits&lt;br&gt;&lt;br&gt;SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.&lt;br&gt;&lt;br&gt;SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU. &lt;br&gt;&lt;br&gt;The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.

Mane Desk Representative (HR Title: Enrollment Resources Representative)

<h3>Job Description</h3>
Job Title: Family Advocate- HUD (Gateway- Social Services/Case Management)
Group: Community Programs for Social Justice
Reports to: HUD Program Community Manager 
FLSA Status: Non- Exempt
Hours/Week: Full time (40 hours/week), generally 8-5 M-F. 
Compensation: $21.02- $24.95/ hour, depending on experience
Benefits: Generous benefits package; see below for details
Primary Work Site: Gateway office, Portland, OR 

Want to help make a difference? Our Just Future (OJF) counters the forces that keep people and communities in poverty by building relationships and assets that create opportunity - today and for future generations. 
We partnerwith people and communities impacted by poverty so they can achieve long-term housing and economic security. We invest in affordable housing and community assets that contribute to strong, inclusive neighborhoods. We advocatewith our community for policies and investments that expand housing and economic opportunity, eliminate wealth inequality and end poverty.
East Portland/East Multnomah County, Oregon is our home and the heart of our investments, advocacy and programs.
Our Just Future envisions vibrant, healthy neighborhoods where all people can share in the security, hopes and advantages of a thriving, supportive community.
Our Just Future operates as a nimble, financially strong organization driven by our passion, strategic goals and guiding principles.
Diversity, inclusion and equity are fundamental values for Our Just Future’s, both internally and externally. OJF has an Anti-Oppression Diversity Committee, which serves as a sounding board for new internal policies and procedures to make sure that we’re taking into account diversity and inclusion. It also helps with diversity-related projects, such as coordinating staff diversity trainings and providing ongoing input into our equity work.
Our Just Future is working to end homelessness and poverty in our community because every one of us deserves a safe place to call home.
What Our Just Future Can Offer You: We offer a comprehensive array of benefits in support of your physical, emotional and financial well-being. A few highlights:
<ul>
<li>Employer paid premiums for employee health insurance. </li>
<li>Generous paid time off, 13 paid holidays, a floating birthday holiday and the ability to maintain a great work/life balance.</li>
<li>Employer paid premiums for short-term and long-term disability insurance and life insurance.</li>
<li>Access to an employee assistance program.</li>
<li>Flexible spending accounts for health and for dependent care.</li>
<li>Professional development opportunities, including employee driven committees and monthly optional staff workshops.</li>
<li>Access to wellness initiatives and resources including things such as walking groups, weekly yoga classes and workshops on stress management, self-care and healthy living.</li>
<li>Opportunity to contribute to a 401k retirement plan with a 2% employer match after three months of employment.</li>
<li>A six-week paid sabbatical after every seven years of consecutive employment with OJF.</li>
</ul>

SUMMARY
Provide strengths-based family advocacy with families and individuals who may be homeless, at risk of becoming homeless or in need of other supportive services that may be intensive and could include persons with disabilities, mental health diagnosis, and/or substance use addictions (past or present). Deliver culturally responsive services within the framework of Assertive Engagement and Trauma Informed Care to help them achieve their family action plans, addressing housing, income, education, positive child development, wellness &amp; health. Provide telephone and in person screening and perform intakes for program eligibility and maintain ongoing contact and case management with families once they are housed to achieve goals.
This position works specifically with Housing and Urban Development (HUD) contracted programs that support families and individuals experiencing homeless and providing Rapid Re-Housing or Permanent Supportive Housing subsidies with case management. The Family Advocate will work with families from placement into housing and through the duration of the enrollment in the program, identifying goals and connecting households to community resources. The position with work closely with an internal HUD team that includes the Program Manager, Program Coordinator, Family Advocates, and Quality Assurance and Analysis team. 

DUTIES &amp; RESPONSBILITIES
Essential
<ul>
<li>Conduct an in-depth eligibility and assessment with applicants for service including but not limited to: demographics, income verification, housing status and short and long-term needs and goals. </li>
<li>Ensure HUD guidelines are followed and program documents are in compliance for intake, Annual Recertification, and Interim Changes for the households to continue their enrollment in programs. </li>
<li>Collaborate with household members to develop and implement an individualized and flexible action plan with specific goals, which systematically addresses the six life domains - Housing, Income, Education, Positive Child Development, Wellness &amp; Health, and Social Capital. </li>
<li>Apply program funds appropriately to each household based on their goal plan and assess the duration of participation in program based on the identified needs of the household. </li>
<li>Utilize Assertive Engagement and Trauma Informed Care skills in a culturally responsive approach to effectively move families forward with the goals they set for themselves.</li>
<li>Assist families with housing search including helping them to overcome barriers to housing, assisting with letters of explanation and requests for reasonable accommodation where applicable.</li>
<li>Be responsive to property managers as concerns arise in order to support participants in successfully stabilizing in their housing and preventing eviction. Follow up with property managers to determine outcome of any needed interventions.</li>
<li>Become familiar with housing community rules and lease provisions in order to assist households to understand their responsibilities as residents.</li>
<li>Provide outreach services as needed to maintain effective engagement in services.</li>
<li>Assist in supporting residents with required inspections and understanding the requirements of maintaining their homes. This could include explaining notices, speaking with household regarding the condition of their unit based on lease expectations and assisting household with providing Property Management with timely maintenance requests. </li>
<li>Provide life skills coaching to residents, helping them learn new skills for independent, successful living.</li>
<li>Work in conjunction with Resident Services to increase housing success of PSH households.</li>
<li>Engage with households at least once a month to update progress, address other needs, and provide any other ongoing supportive services.</li>
<li>Use creativity and resourcefulness to ensure that families are aware of all community resources available for them and advocate with other service providers for the needs of families as appropriate, which may include, but are not limited to, housing stability, counseling services, and legal services.</li>
<li>Organize and maintain files up to standards required by the funders. This includes, but is not limited to, current case notes and goal plans for each household and make regular entries regarding the status of their situation and their activities to achieve goals. Proper eligibility documentation. </li>
<li>Attend monthly meetings to discuss ongoing issues and problem solve with Property Management, Resident Services and other services providers.</li>
</ul>

Secondary
<ul>
<li>Conduct telephone or written follow-ups with each household in accordance with requirements of funding sources.</li>
<li>Participate in regular supervision check-ins, monthly department staff meetings and all staff trainings.</li>
<li>Participate in community meetings/outreach events as appropriate, including but not limited to information and referral and interagency partnerships.</li>
<li>Other duties as assigned. It is impossible to predict the many requests and assignments that can and will be made in this position. Flexibility and a cooperative spirit are important for the successful operation of Human Solutions. </li>
</ul>

QUALIFICATIONS
The successful candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and abilities required.
Knowledge of:
<ul>
<li>Social, economic, and systemic issues creating poverty, working successfully with practices and techniques related to people with low income to achieve greater housing stability. </li>
<li>Community resources and agencies providing social services needed by homeless and low income population.</li>
<li>The effects of trauma and how trauma can impact families experiencing homelessness and poverty.</li>
</ul>
Ability to:
<ul>
<li>Partner with participants to identify their strengths, needs, options and effective solutions.</li>
<li>Non-judgmentally elicit information and help problem solve around sensitive issues including, but not limited to, alcohol and drug use, domestic violence, child abuse and mental health, and criminal background.</li>
<li>Plan and collaborate delivery of services.</li>
<li>Empower and support homeless and low income persons in life choices and change.</li>
<li>Knowledge of, and/or willingness to learn and apply an Assertive Engagement model of providing services and incorporating Trauma-Informed principles to services rendered. </li>
<li>Ability to engage in difficult conversations with households in an effort to maintain their housing and move forward in meeting self-selected goals. </li>
<li> Ability to explain the implications of lease violations and assist residents in developing corrective action plans.</li>
<li>Work cooperatively with all volunteers and staff.</li>
<li>Develop and maintain productive working relationships within Human Solutions, with public and private agencies, the general public and participants.</li>
<li>Be culturally sensitive and competent when working with diverse populations.</li>
<li>Prepare and maintain clear, accurate, complete and timely records and reports.</li>
<li>Maintain strict confidentiality and professional boundaries with all households served.</li>
<li>Understand and follow complex written and oral instructions, rules and procedures. </li>
<li>Work independently and be a vital and contributing part of a team.</li>
</ul>

EDUCATION and/or EXPERIENCE
<ul>
<li>Any combination of education and work experience in social services and case management totaling two years or a Bachelor's Degree in social service/social sciences field with at least six (6) months case management experience</li>
<li>Experience with crisis intervention, community networking and resource development.</li>
<li>Experience delivering services in a culturally responsive approach using Assertive Engagement techniques (i.e. Strength Based Case Management, Motivational Interviewing, and Assertive Community Treatment).</li>
<li>Bi-Lingual/Bi-Cultural preferred but not required.</li>
<li>English fluency required, written and spoken. </li>
<li>General computer and word processing skills and willingness to advance computer skills.</li>
<li>Experience and intermediate skills with Microsoft Office (Word, Excel, Outlook)</li>
</ul>
PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear. The employee frequently is required to stand; walk; sit; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and distance vision.
WORK ENVIRONMENT 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Hybrid work environment between virtual and in office is expected. In person meetings with households in the office, community or in their home is expected. 
TRANSPORTATION 
If the main source of transportation for the applicant is motor vehicle, the successful applicant needs a reliable automobile, current Driver’s License and current automobile insurance carrying 100/300 limits of liability.

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